SURVEY ON FINANCIAL INCLUSION

NAME: AGE:

GENDER: OCCUPATION:

EDUCATION: FAMILY INCOME:

1. Is your household having a bank account?

YES NO

2. Which bank do you have account?

3. Which of these services can you state that you are aware with?

SERVICES NOT POORLY FAIRLY AWARE VERY

AWARE AWARE AWARE AWARE

Loans
Internet
Banking
Mobile
Banking
Credit cards
Debit cards

Mortgage

Depositing/
Withdrawing
cash
Cheque
Book
Overdraft

Insurance

ATM

4. Are you availing these services?

SERVICE NEVER OCASSIONAL CONSIDER ALMOST ALWAYS

S LY/ -ABLY ALWAYS
TRIED
Loans
Internet
Banking
Mobile
Banking
Credit
cards
Debit cards

Mortgage

Depositing
/
Withdrawi
ng cash
Cheque
Book
Overdraft

Insurance

ATM
5. Which type of bank account do you have?

Current Account Saving Account

6. How frequently do you save in your account?

Don’t save/Never

At least once a month

Twice a month

If others, please specify _______________________

7. Rate the distance of your nearest financial bank from your place of
residence.

1 2 3 4 5

Faraway distance Very near

8. Have your household ever borrowed or taken a loan?

NO

YES

9. If taken a loan, from where?

Banks

Unauthorised financial institutions

Moneylenders

If others, please specify _____________________

 10.Please kindly rate the below expectations in scale of 1 – 5

Factors Scale
Highly Dissatisfied 1
Dissatisfied 2
Neither Satisfied nor Dissatisfied 3
Satisfied 4
Highly satisfied 5

a. Services provided by your bank

b. Distance to the bank is cost incentives

c. Confidentiality about customer account information

d. Bank employees attitude and behaviour

e. Reasonable interest on loans

f. Branch timings

g. Bank charges

h. Banking procedures like documentation and identification

i. Quick access to your deposit/loan account

j. Availability of ATM

k. Insurance services

l. Mobile and Internet banking services

m. Overall satisfaction