WebEx Training Catalog en

2010
Cisco WebEx University

Course Catalog
• Online Instructor-Led Classes

• Self-Paced Web-Based Training
• Private Training & Consulting
Visit http://university.webex.com
2010 WebEx University Course Catalog
Effective 10/05/09
© 2010, WebEx Communications, Inc. All rights reserved. Cisco, WebEx, and Cisco WebEx are registered trademarks or trademarks
of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Other brands and products are trademarks
or registered trademarks of their respective holders.
Table of Contents
Getting the Most out of Your WebEx Service . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Private Training & Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Course Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
English Cisco WebEx Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Getting Started with Cisco WebEx Connect (CWC050)
Foundations 1: Communicating with Contacts (CWC101)
Foundations 2: Collaborating Through Spaces (CWC102)
Providing Tier 1 Support for Cisco WebEx Connect (CWC410)
Meeting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting Started with Meeting Center (MC50)
Foundations: Organizing Meetings (MC101)
Foundations: Conducting Collaborative Meetings (MC102)
Best Practices: Facilitating Effective Meetings (MC301)
Accomplish More with Meeting Center (for Administrative
Professionals) (MC110)
Training Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Getting Started with Training Center (TC050)
Meeting Center & Training Center: What’s Different? (TC010)
Foundations: Scheduling and Reporting (TC101)
Foundations: Facilitating Online Training (TC102)
On-Demand Module: Presentation Studio Integration (TC105)
Advanced: Extending the Classroom (TC201)
Advanced: Using Hands-on Lab (TC202)
Advanced: Creating and Managing Tests (TC203)
Best Practices: Engaging Your Learners (TC301)
Event Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Foundations: Scheduling & Reporting Events (EC101)
Foundations: Conducting Engaging Events (EC102)
Planning Large Events (WX716)
Sales Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Getting Started with Sales Center (SA050)
Foundations: Conducting Online Sales Presentations (SA101)
Foundations: Managing Your Sales Team (SA102)
Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Getting Started with Support Center (SC050)
Remote Access Foundations: Providing Unassisted Support
(RA101)
Remote Access Foundations: Configuring Your Network
(RA102)
Remote Support Foundations: Connecting with Customers
(RS101)
WebACD: Managing Support Queues and Agents (RS 102)
System Management: Utilizing Your Desktop Management
Services (SM101)
All WebEx Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Presentation Studio: Creating On-Demand Presentations (PS101)
What’s New in WebEx Business Suite 27 (WX027)
Using Productivity Tools (WX100)
WebEx Audio (WX110)
Universal Communications Toolkit: Adding Multimedia to Your
Presentations (WX220)
WebEx Recorder: Record & Replay Your Meetings (WX230)
WebEx Recorder: Editing Your Recorded Meetings (WX231)
Basic Site Administration: Configuring Your WebEx Site
(WX401)
Advanced Site Administration: Managing Your WebEx Site
(WX402)
Supporting WebEx Services: Providing Tier 1 Support (WX410)
French/Français Meeting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Apprentissage de Meeting Center (MC050)
Principes Fondamentaux 1: Présenter En Ligne (MC101)
Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Fondations Remote Support: Se connecter avec des clients
(RS101)
Training Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Apprentissage de Training Center (TC050)
Fondations : Programmation de formations, Tests et Rapports
(TC101)
Principes fondamentaux : Animation de formations en ligne
(TC102)
Event Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Principes Fondamentaux: Programmation d'Evénements et
Rapports (EC101)
Principes Fondamentaux: Conduire des Evénements Engageants
(EC102)

Site Administratif Formation de Base: Configurer Votre Site
WebEx (WX401)
German/Deutsch Meeting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Erste Schritte mit Meeting Center (MC050)
Grundlagen 1: Präsentationen online (MC101)
Grundlagen 2: Interaktive Elemente erstellen (MC102)
Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Remote Support Grundlagen: Verbindung mit Kunden herstellen
(RS101)
Training Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Erste Schritte mit Training Center (TC050)
Grundlagen: Online Training leicht gemacht (TC101)
Grundlagen: Ansetzen, Tests und Berichte (TC102)
Event Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Grundlagen: Events ansetzen und Berichte erstellen (EC101)
Grundlagen: Events abhalten, die begeistern (EC102)

Grundlagen der Seitenverwaltung: Konfigurieren Sie Ihre
WebEx Seite (WX401)
Japanese/ 日本語 Meeting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Meeting Center はじめに (MC050)
基礎 1: オンラインプレゼンテーション (MC101)
基礎 2: インタラクションの作成 (MC102)
Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Remote Support の基礎 : 顧客に接続する (RS101)
Training Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Training Center はじめに (TC050)
基礎 : スケジュール、テスト、レポートを実施する (TC101)
基礎 : オンライントレーニングの促進 (TC102)
Event Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
基本的なサイト管理 : WebEx サイトを設定する (EC101)
基礎 : 魅力的なイベントを開催する (EC102)

基本的なサイト管理 : WebEx サイトを設定する (WX410)
Spanish/Español Meeting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Comenzando con Meeting Center (MC050)
Fundamentos 1: Presentación en línea (MC101)
Fundamentos 2: Crear interacción (MC102)
Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Fundaciones de Remote Support: Conectar con clientes (RS101)
Training Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Introducción a Training Center (TC050)
Fundaciones: Planificar, pruebas e informes (TC101)
Fundamentos: Servicio de formación en línea (TC102)
Event Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Fundaciones: Planificación e informes (EC101)
Conducir Eventos Atrayentes (EC102)
Sales Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Comenzando con Sales Center (SA050)
Fundamentos: Conducir Presentaciones de Ventas en Línea
(SA101)

Administración del Sitio Básica: Configurar su Sitio WebEx
(WX401)
Getting the Most out of Your WebEx Service
WebEx is committed to your success. To help you get the most out of your WebEx services, we've
created a full suite of instructor-led and self-paced training classes that will teach you how to inte-
grate WebEx into your daily work life. You will leave each class eager to test drive your new skills
and excited about the ways WebEx will increase your productivity.
Instructor-Led or Self-Paced?
To accommodate different learning styles and scheduling needs, we offer classes in several different
delivery methods. Choose the method that best suits your needs or use a blended-learning approach.
Online Instructor-Led Training

Register in advance for these interactive sessions, conducted by a live instructor in a real
WebEx environment, where you will learn new skills, collaborate with other participants,
and have the ability to ask questions from a live WebEx expert.
Online Instructor-Led Training (Private session)

Contact your Client Services Manager to schedule a private online instructor-led training
session to learn the WebEx solutions for your organization’s specific needs.
Self-Paced Training
If you want the convenience of taking a class at any time and the option of going at your
own pace, our self-paced training is the option for you. You’ll have a chance to practice
what you’ve learned in hands-on “Try It” exercises and test your knowledge with “Test Your-
self” assessments.
Accessing Training
Using your WebEx host account information, log on to WebEx University at
http://university.webex.com and view the classes that support your WebEx services. Your learning
path will be clearly defined and you can track your progress using the Status column.
Select the learning Use the Status column to

style that meets your track your progress.
needs:
Click Launch Self-

Paced Training to Click More details for
start a web-based additional course
module immediately. information or to download
course materials.
Click Register for
Instructor-Led
Training to sign-up for
an online class with a
live instructor.
Online Instructor-Led Online Instructor-Led (Private) Self-Paced 7

Please visit http://university.webex.com to access WebEx Training. Email us at training@webex.com.
Private Training & Consulting
Adopt WebEx skills faster with WebEx University Personalized Training. Not only are WebEx
trainers experts in using WebEx tools, but they can also show you how to get the maximum benefit
out of your WebEx services in your day-to-day business. Take advantage of their expertise with
our personalized training, which includes:
• Personalized training tailored to your business requirements.

• Train in private sessions so participants can discuss business challenges
confidentially.
• Customize coursework, select participants, and hold online classes at your

convenience.
• Bring employees and partners up to speed quickly under the guidance of a

WebEx solutions expert.
• Learn how to deliver effective training to others as the organization grows.
• Develop in-house Cisco WebEx experts.
For more information, please contact your WebEx Client Services Manager or email us at
training@webex.com.
8 Online Instructor-Led Online Instructor-Led (Private) Self-Paced

English
Cisco WebEx Connect

Getting Started with Cisco WebEx Connect (CWC050)
In this introductory course, you’ll learn the benefits of using Cisco WebEx Connect as your single
platform for bringing together people, processes, and information. You’ll also learn how to down-
load and configure Connect, and how to navigate the Connect window.
AUDIENCE: New users of WebEx Connect
PREREQUISITE: None
DURATION: 45 minutes class time, 15 minutes optional Q&A
OBJECTIVES: • List the major benefits of using Connect
• Download and launch Connect
• Configure your profile and settings
• Determine the next steps in your learning path
Foundations 1: Communicating with Contacts (CWC101)

In this course you’ll learn how to use Cisco WebEx Connect to communicate with your contacts
through instant messaging and other collaborative tools. You’ll also learn how to take advantage of
the calendar features to manage meetings with your contacts.
AUDIENCE: New users of Cisco WebEx Connect
PREREQUISITE: Getting Started with Cisco WebEx Connect or equivalent experience
DURATION: 60 minutes, including Q&A
OBJECTIVES: • Add contacts and groups to your Connect contacts list
• Send instant messages and manage message archives
• Exchange files and folders with contacts
• Start an audio or video call
• Start a desktop sharing session or WebEx meeting
• Manage your meeting calendar

English
Cisco WebEx Connect

Foundations 2: Collaborating Through Spaces (CWC102)
In this course you’ll learn how to use the “spaces” feature of Cisco WebEx Connect to share and
collaborate with team members. You’ll also learn, through discussion with other participants, how
to incorporate WebEx Connect spaces into your daily workflow for maximum benefit.
AUDIENCE: WebEx Connect users who are familiar with the IM and calendar features of
Connect, and would like to begin using the spaces
PREREQUISITE: Foundations 1: Communicating with Contacts or equivalent experience
OBJECTIVES: • Identify and describe a space and its components
• List the benefits of using spaces to collaborate
• Navigate Connect windows and panels
• Join, create, and manage spaces
• Access and manage tools and widgets within a space
• Join and start meetings from within a space
• Identify how you can use spaces to simplify your daily activities
Providing Tier 1 Support for Cisco WebEx Connect (CWC410)

This class will prepare you to conduct a successful meeting or presentation using our powerful col-
laboration tools. You’ll have the opportunity for hands-on practice and receive tips on successful
meeting facilitation in the online environment.
AUDIENCE: Any Meeting Center user

PREREQUISITE: Getting Started with Meeting Center or equivalent experience
DURATION: 30 minutes
OBJECTIVES: • Set up your meeting
• Communicate during your meeting
• Share during your meeting
• Transfer files
• End your meeting

English
Meeting Center
Getting Started with Meeting Center (MC050)
This course is a fast-paced, interactive training session designed to give you concrete ideas on how
to use Meeting Center to make your workday easier and more productive, with just enough feature
training to get you started!
AUDIENCE: First time users of Meeting Center
PREREQUISITE: None
OBJECTIVES: • How WebEx will make your business life easier
• When to use Meeting Center in your day-to-day work
• How to get started using Meeting Center (basic features)
• Learn where to find additional training and resources
Foundations: Organizing Meetings (MC101)

This introductory course will show you how to coordinate meetings as a host and join meetings as
an attendee. You’ll learn how to schedule meetings using different methods, use the meeting calen-
dars on your site, and how to follow up after meetings with recording and reporting capabilities.
AUDIENCE: New users of Meeting Center
OBJECTIVES: • Edit your profile and install productivity tools
• Schedule meetings using different methods
• Use the meeting calendar to browse and edit meetings
• Start, join, and register for meetings
• Generate reports and manage meeting recordings
Foundations: Conducting Collaborative Meetings (MC102)

This course will show you how to host interactive meetings and collaborate with attendees using
Meeting Center tools. You’ll learn the basics of hosting a meeting, from how to navigate the meet-
ing window and connect to the audio conference, to more specialized topics such as restricting
meeting access or recording meetings. Most importantly, you’ll get a complete look at all of the dif-
ferent sharing features and how you can use them to collaborate.
AUDIENCE: New users of Meeting Center
PREREQUISITE: Foundations: Organizing Meetings
OBJECTIVES: • Navigate the meeting window and use different audio options
• Use meeting panels to interact with attendees
• Use sharing features to collaborate during meetings
• Manage meeting options, privileges, and alerts

English
Meeting Center
Best Practices for Engaging Online Meetings (MC301)
This interactive, workshop-style class provides proven methods for adapting face-to-face meetings
to the online environment, and offers advice about running effective and engaging meetings in the
Cisco WebEx Meeting Center environment.
AUDIENCE: Meeting Center users who have mastered the basic features of the service and
want to improve the effectiveness of their online meetings.
PREREQUISITE: Getting Started with Meeting Center or equivalent skills
Foundations: Organizing Meetings
Foundations: Conducting Collaborative Meetings
OBJECTIVES: • Prepare yourself, your environment, and your materials to conduct an effec-
tive online meeting
• Identify Meeting Center features that work best with your agenda
• Enagage participants and keep them productive during your meetings
• Handle challenging meeting situations—including technical difficulties
• Organize your content and end your meeting in a way that ensures that
issues get resolved
• Assess the effectiveness of the meeting—and your performance
Accomplish More with Meeting Center (for Administrative Professionals)

(MC110)
This class gives administrative professionals the skills to use WebEx with confidence while provid-
ing support within their organization.
AUDIENCE: Administrative professionals who schedule and conduct WebEx
Meeting Center meetings
PREREQUISITE: None
OBJECTIVES: • Request accounts
• Schedule meetings on someone else’s behalf
• Plan for effective online meetings
• Start meetings and transfer the host and presenter roles
• Share documents and applications in a meeting
• Access additional training resources

English
in
Training Center
Getting Started with Training Center (TC050)
This course is a fast-paced, interactive training session designed to give you concrete ideas on how
to use Training Center to make your workday easier and more productive, with just enough feature
training to get you started!
AUDIENCE: First time users of Training Center
PREREQUISITE: None
• When to use Training Center in your day-to-day work
• How to get started using Training Center (basic features)
• Learn where to find additional training and resources
Meeting Center & Training Center: What’s Different? (TC010)

This class offers competent Meeting Center users insight into the differences between Meeting
Center and Training Center, and introduces some of the unique Training Center features that will
help you engage your students and get results.
AUDIENCE: Meeting Center users who are considering using Training Center
PREREQUISITE: Competency in Meeting Center
OBJECTIVES: • Schedule a recurring session and customize notifications
• Publish session agendas and descriptions
• Use multiple roles in a session
• Create drop-off URLs
• Review the specialized training tools used in conducting sessions

English
Training Center
Foundations: Scheduling and Reporting (TC101)
This class will help you plan and implement a successful online training program by leading you
through the important phases of pre-session preparation and post-session follow-up.
AUDIENCE: Training schedulers or training generalists
PREREQUISITE: Getting Started with Training Center or equivalent skills
OBJECTIVES: • Navigate the Training Center site
• Schedule and edit training sessions
• Invite participants to your sessions
• Manage registration and reports
Foundations: Facilitating Online Training (TC102)

This class will teach you how to use Training Center features to create an interactive training ses-
sion that will keep your participants engaged and meet your learning objectives.
AUDIENCE: Training professionals new to Training Center
OBJECTIVES: • Navigate the Training Center window
• Identify roles and assign privileges
• Interact with participants
• Present in a training session
• Create and conduct polls

English
Training Center
On-Demand Module: Presentation Studio Integration (TC105)
In this class, you will learn how the integration of Presentation Studio expands your training capa-
bilities by adding on-demand training to your Training Center site.
AUDIENCE: Existing Training Center users with sites enabled for Presentation Studio.
Note: This class is not for Presentation Studio standalone customers; standalone
customers should attend Presentation Studio Foundations: Creating On-Demand
Presentations.
Foundations: Scheduling and Reporting
OBJECTIVES: • Create Presentation Studio presentations
• Add narration to PowerPoint presentations using the telephone
• Enable registration and track the viewing of recordings
• Customize the player window
• Insert tests from the Test Library
• Add course materials and weblinks to recorded presentations
Advanced: Extending the Classroom (TC201)

In this class, you will learn how to use the “breakout session” feature to break up your class into
smaller groups to foster collaboration and engage participants in shared activities. As participants
work independently, you will be able to check in with each group to offer guidance and assistance
and then bring them back to the main session.
AUDIENCE: Training professionals
Foundations: Facilitating Online Training
OBJECTIVES: • Manage communication
• Control access to your session
• Start, join, and communicate in breakout sessions
• Determine need for hands-on labs and recorded sessions

English
Training Center
Advanced: Using Hands-on Lab (TC202)
In this class you will learn how to enhance your training sessions by providing remote access to lab
computers with the Hands-on Lab feature. You will be able to give students firsthand experience with
software applications and offer one-on-one assistance during lab sessions.
AUDIENCE: Training professionals
PREREQUISITE: Foundations: Facilitating Online Training
Foundations: Scheduling & Reporting
OBJECTIVES: • Schedule and start a hands-on lab session
• Assign computers to attendees
• Access applications on a lab computer
• Communicate with others during an in-session lab
• Reserve computers for on-demand labs
Advanced: Creating and Managing Tests (TC203)

This class covers all the features of the testing process from initial test creation to final reporting of
test scores. Through demonstration and hands-on practice, you'll learn how to create your own
tests and reuse shared tests from a Test Library. You'll also learn how to deliver tests before, during,
and after training sessions, allowing you to assess participant's knowledge at each step of the learn-
ing process.
AUDIENCE: Trainers who need to use the Testing feature in Training Center
Foundations: Scheduling & Reporting
OBJECTIVES: • Create a test for a training session
• Copy tests from the Test Library
• Convert polls to tests
• Designate delivery options for tests
• Manage the test library
• Score and grade tests

English
Training Center
Best Practices for Successful Online Training (TC301)
This interactive, workshop-style class provides an overview of essential steps for adapting your face-
to-face training programs to the online environment, and offers techniques for engaging learners and
conducting effective training sessions using Cisco WebEx Training Center.
AUDIENCE: Training Center users who have mastered the basic features of the service and
want to incorporate them into dynamic online training sessions.
Foundations: Scheduling and Reporting
Advanced: Extending the Classroom with Breakout Sessions
Advanced: Using Hands-on Lab
Advanced: Creating and Managing Tests
OBJECTIVES: • Understand synchronous e-learning concepts
• Establish your training and business needs for transitioning to an online
training environment
• Identify factors that make online training more effective, and incorporate
those factors into your training requirements and session design
• Prepare yourself, your environment, and your materials to conduct effective
online training
• Identify the Training Center features that work best with your training goals
• Handle challenging training situations—including technical difficulties
• Engage learners and keep them focused during your sessions
• Assess the effectiveness of the training—and your performance

English
Event Center
Foundations: Scheduling & Reporting Events (EC101)
This course is designed to make you confident in supporting your WebEx Event Center sessions
with pre and postsession tasks. Through demonstrations and hands-on practice, you will gain the
necessary skills to schedule events, enroll attendees and view reports.
AUDIENCE: Event producers or schedulers
PREREQUISITE: None
OBJECTIVES: • Navigate the Event Center site
• Schedule and edit events
• Manage enrollment
• Generate event and usage reports
• Create and edit programs
Foundations: Conducting Engaging Events (EC102)

In this course, you will gain skills for conducting dynamic events that will keep your audience’s
attention. Through demonstrations and hands-on practice, you will learn how to present informa-
tion in an online setting as well as how to communicate with your participants.
AUDIENCE: Event hosts and presenters
PREREQUISITE: None
LENGTH: 90 minutes
OBJECTIVES: • Identify participant roles
• Start an event
• Assign privileges during an event
• Interact with participants
• Create and effectively conduct a poll
• Use the sharing features

English
Event Center
Planning Large Events (WX716)
In this course, you will learn the best practices for applying the Event Center tools and techniques
in the execution of effective large events. Through discussion, demonstration and hands-on
practice, users will understand the effectiveness of using a Panelist, how to have a successful event
dry run, as well as how to manage the communication and interaction in a large event.
AUDIENCE: Event hosts and presenters
PREREQUISITE: Foundations: Scheduling & Reporting Events
Foundations: Conducting Engaging Events
LENGTH: 60 minutes
OBJECTIVES: • Planning considerations
• Utilizing the panelist role
• Conducting successful dry runs
• Audience interaction
• Managing communication

English
Sales Center
Getting Started with Sales Center (SA050)
This class is designed to help new hosts and site administrators take their first step to becoming
proficient with the Sales Center service. Participants will compare the scheduling methods (online
vs. downloadable applications) and decide which one would work best for their work environment.
In addition, participants are introduced to basic presentation features and site administration tasks,
and will receive advice on what steps to take next.
AUDIENCE: New Sales Center Users
PREREQUISITE: None
• When to use Sales Center in your day-to-day work
• How to get started using Sales Center (basic features)
• Where to find additional training and support
Foundations: Conducting Online Sales Presentations (SA101)

This class provides an introduction to Sales Center and will show you how to implement its features
to reach more prospects, close deals faster, and personalize the selling process.
AUDIENCE: Sales Professionals
OBJECTIVES: • Use Sales Center to enhance the sales cycle
• Schedule an online sales presentation
• Conduct an effective sales presentation
• Create and manage personalized sales portals for prospects
Foundations: Managing Your Sales Team (SA102)

The class is designed to familiarize sales managers with the special tools Sales Center provides for
managing sales teams more effectively.
AUDIENCE: Sales Managers
PREREQUISITE: Sales Center Foundations: Conducting Online Sales Presentations
OBJECTIVES: • Use site administration to set up sales team accounts, define products and
specify subject matter experts
• Silently monitor your sales reps’ meetings
• Run reports on team activity
• Bring subject matter experts into meetings to provide support
• Record meetings for future use

English
Support Center
Getting Started with Support Center (SC050)
This class is designed to help new hosts and site administrators take their first step to becoming
proficient with the Support Center service. Participants will compare the scheduling methods
(online vs. downloadable applications) and decide which one would work best for their work envi-
ronment. In addition, participants are introduced to basic presentation features and site administra-
tion tasks, and will receive advice on what steps to take next.
AUDIENCE: New Support Center users.
PREREQUISITE: None
OBJECTIVES: • Log in and navigate your WebEx site
• Review scheduling methods
• Review sharing features
• Learn Site Administration basics
Remote Access Foundations: Providing Unassisted Support (RA101)

This class will teach support representatives to use Remote Access to provide unassisted support to
remote computers.
AUDIENCE: New support representatives using Remote Access.
PREREQUISITE: None
OBJECTIVES: • Define the role of a customer support representative (CSR)
• Start and end a Remote Access session
• Troubleshoot computers by remotely accessing applications or desktops
• Request additional assistance
• Maintain connections to the Remote Access network

English
Support Center
Remote Access Foundations: Configuring Your Network (RA102)
This class provides site administrators with the necessary knowledge to set up a network of remote
computers for support, assign support representatives to those computers, and monitor activity on
the site.
AUDIENCE: New site administrators responsible for configuring a Remote Access network
PREREQUISITE: None
OBJECTIVES: • Define the role of site administrator
• Configure a secure Remote Access network
• Create groups and add computers
• Manage a Remote Access network
• Report on Remote Access activity
Remote Support Foundations: Connecting with Customers

(RS101)
This class will show participants how to set up an online support session with customers and trou-
bleshoot computer problems remotely.
AUDIENCE: New users of Remote Support
PREREQUISITE: None
OBJECTIVES: • Define the roles in a support session
• Start and end a support session
• Troubleshoot a customer’s computer
• Run reports on support sessions
• Describe how a site administrator customizes support options

English
Support Center
WebACD: Managing Support Queues and Agents (RS 102)
This class provides guidelines for setting up WebACD for monitoring queues and agents, as well as
responding to customer requests.
AUDIENCE: System Administrators and Customer Service Representatives interested in set-
ting up WebEx WebACD
PREREQUISITE: None
OBJECTIVES: • Create a WebACD queue
• Assign a WebACD Manager to monitor queue and CSR activity
• Download and set up the WebACD Monitor
• Download and set up the WebACD Inbox
• Create a new branded support form
• View WebACD usage reports
System Management: Utilizing Your Desktop Management Services

(SM101)
This class provides guidelines for setting up a network of remote computers for desktop management
using WebEx System Management.
AUDIENCE: System Administrators interested in setting up WebEx System Management
PREREQUISITE: None
OBJECTIVES: • Set up and manage remote computers using WebEx Remote Access
• Work with assets and manage license and software inventories
• Distribute and monitor software packages
• Set bandwidth and download policies
• Manage software patches using Auto Update
• Set up computers for Virus Management and Online Backup

English
All WebEx Services

Presentation Studio: Creating On-Demand Presentations
(PS101)
This class will give you the knowledge and skills you need to create professional, on-demand rich
media presentations using Presentation Studio.
AUDIENCE: New Presentation Studio users
PREREQUISITE: None
OBJECTIVES: • View and navigate a Presentation Studio presentation
• Create a presentation with slides, audio and video
• Attach additional files, quizzes, and surveys
• Produce reports to determine usage, as well as quiz and survey results

This course will enable participants to work efficiently in WebEx Business Suite 27 by familiarizing
them with what's new and different in their WebEx services. Through demonstrations, participants
will be able to locate important tools and use new functionality.
AUDIENCE: Existing customers who have or will be migrating to WBS 27
PREREQUISITE: Experience with a prior version of the WebEx Business Suite
OBJECTIVES: • Explore new user access enhancements
• Learn about meeting improvements across all services
• Review site changes
• Review enhancements for specific WebEx services
• Learn about changes for Site Administration

This course will enable participants to work efficiently in WebEx Business Suite 26 by familiarizing
them with what's new and different in their WebEx services. Through demonstrations, participants
will be able to locate important tools and use new functionality.
AUDIENCE: Existing customers who have or will be migrating to WBS 26
PREREQUISITE: Experience with a prior version of the WebEx Business Suite
OBJECTIVES: • Review site changes
• Review scheduling changes
• Learn about new features for conducting meetings
• Review changes for specific WebEx services

English
All WebEx Services

Using Productivity Tools (WX100)
This class shows you how to schedule, start, or join a WebEx meeting in seconds without logging in
to your WebEx service site. From your desktop, Microsoft Office standard applications, and even
IM, you’ll learn how to quickly start a meeting.
AUDIENCE: Hosts using Meeting Center, Training Center, Sales Center and/or Event Center
PREREQUISITE: Getting Started course or equivalent skills
OBJECTIVES: • Understand the benefits of using Productivity Tools
• Install and configure Productivity Tools
• Start and join a WebEx meeting with One-Click
• Schedule WebEx meetings quickly
• Configure Site Administration settings (optional)
WebEx Audio (WX110)

This class provides an overview of WebEx audio options, and will show you how to use WebEx inte-
grated audio in your online meetings, as well as how to start and schedule WebEx audio-only meet-
ings.
AUDIENCE: All WebEx users who would like to get the most out of using WebEx Audio.
PREREQUISITE: None
OBJECTIVES: • Use WebEx integrated telephony
• Use WebEx integrated VoIP
• Schedule an audio-only meeting
• Start or join an audio-only meeting
• Create a Personal Conference Number (PCN)
• Create an instant teleconference

English
All WebEx Services

Universal Communications Toolkit: Adding Multimedia to Your
Presentations (WX220)
This class demonstrates how to create dynamic presentations using the WebEx Universal Commu-
nication Format (UCF) Toolkit to add multimedia (with Flash, video, audio) to your online presen-
tations and meetings.
AUDIENCE: Presenters or producers using Meeting Center, Training Center or Event Center
PREREQUISITE: Getting Started with Meeting Center, Getting Started with Training Center,
or equivalent experience, plus a working knowledge of PowerPoint.
OBJECTIVES: • Describe the benefits of using the UCF Toolkit
• Download the UCF Toolkit
• Create a UCF presentation
• Share a UCF presentation during a meeting, event, or training session
WebEx Recorder: Record & Replay Your Meetings (WX230)

This class introduces the WebEx Recorder and gives you the skills to record and play back your
online sessions.
AUDIENCE: Any WebEx user who would like to record online sessions
PREREQUISITE: None
OBJECTIVES: • Record a meeting, session, or event
• Play back a recording
• Publish a recording for others to view
• Download and install additional recorders and players
WebEx Recorder: Editing Your Recorded Meetings (WX231)

This class is designed to show you how to use the WebEx Recording Editor to create polished, pro-
fessional recordings of your online meetings.
AUDIENCE: Any WebEx user who would like to record online sessions
PREREQUISITE: WebEx Recorder: Record & Replay Your Meetings
OBJECTIVES: • Download and install the WebEx Recording Editor
• Navigate & view a recording
• Add, delete, insert, and rearrange recorded data
• Define segments for easy selection & navigation
• Publish recordings for access by others

English
All WebEx Services

Site Administration: Managing WebEx Sites and Users (WX401)
This course provides an overview of the site administrator's role in configuring, supporting, and
implementing WebEx services within an organization. You will learn to navigate and configure the
WebEx Site Administration Web site to accomplish key responsibilities, including managing user
accounts, assigning user privileges, and specifying security options.
AUDIENCE: IT professionals supporting WebEx services within their organization
PREREQUISITE: None
OBJECTIVES: • Understand the WebEx site administrator's role in defining and managing
processes and standards for their organizations' WebEx services
• View the organization and basic navigation structure of the WebEx Site
Administration Web site
• Become familiar with the essential role of site administrators in managing
WebEx user accounts
• Add, view, and edit user accounts - individually and as a batch
• Set security and password requirements for WebEx sites and users
• Compare manual and automatic options available for supporting users who
forget their passwords
• Assign and edit individual and group privileges for connecting to the audio
portion of a WebEx meeting

English
All WebEx Services

Supporting WebEx Services: Providing Tier 1 Support (WX410)
This course will teach you how to resolve Tier 1 technical support issues for WebEx users in your
organization.
AUDIENCE: IT professionals supporting Cisco WebEx services.
PREREQUISITE: Foundations-level knowledge of Cisco WebEx services.
Working knowledge of Operating Systems.
Familiarity with troubleshooting web applications.
Basic understanding of voice and data networking environments.
OBJECTIVES: • Gather information to troubleshoot and resolve technical issues
• Troubleshoot the top issues related to Cisco WebEx services
• Escalate urgent or unresolved issues to Cisco WebEx technical support
• Educate your users to avoid usability issues and reduce your support call
volume.

French/Français
Meeting Center
Apprentissage de Meeting Center (MC050)
Cette session de formation rapide et interactive fournit des instructions concrètes qui vous per-
mettront d'utiliser Meeting Center pour simplifier vos tâches quotidiennes et optimiser votre pro-
ductivité. Avec les fonctionnalités de formation qui vous seront présentées, vous pourrez
rapidement commencer !
PUBLIC: Personnes utilisant Meeting Center pour la première fois.
Toute personne nécessitant une formation rapide et ne pouvant consacrer
du temps à suivre un cours plus long et plus approfondi.
PRÉREQUIS: Aucun
DUREE: 30 minutes en incluant les questions et réponses

Apprenez comment conduire des réunions ou présentations réussies en utilisant nos divers outils de
partage pour montrer vos présentations, applications logicielles et vos navigateurs Internet. Vous
aurez la possibilité de faire des exercices pratiques et nous vous donnerons des conseils pour con-
duire des réunions réussies dans un environnement en ligne.
PUBLIC: Tous les utilisateurs de Meeting Center
PRÉREQUIS: Commencer à utiliser Meeting Center ou un niveau d'expérience équiva-
lent

Apprenez comment conduire des réunions ou présentations réussies en utilisant nos divers outils de
partage pour montrer vos présentations, applications logicielles et vos navigateurs Internet. Vous
aurez la possibilité de faire des exercices pratiques et nous vous donnerons des conseils pour con-
duire des réunions réussies dans un environnement en ligne.
PUBLIC: Tous les utilisateurs de Meeting Center
PRÉREQUIS: Commencer à utiliser Meeting Center ou un niveau d'expérience équiva-
lent

French/Français
Support Center
Fondations Remote Support: Se connecter avec des clients (RS101)
C’est un cours niveau débutant pour les agents de support qui utilisent Remote Support pour
fournir du support non assisté sur des postes distants. Ce cours vous fournira le savoir et les capac-
ités pour vous connecter à des ordinateurs à distance, leur fournir du support en controlant le
bureau et les applications et solliciter de l’assistance supplémentaire si nécéssaire.
PUBLIC: Nouveaux utilisateurs de Remote Support
PRÉREQUIS: Aucun

French/Français
Training Center
Apprentissage de Training Center (TC050)
Ce cours guide les nouveaux organisateurs et administrateurs de site dans leurs premiers pas pour
se familiariser au service Training Center. Les participants seront invités à comparer les méthodes
de programmation (en ligne et applications téléchargeables) et à déterminer la méthode la mieux
adaptée à leur environnement professionnel. Ils seront en outre initiés aux fonctionnalités de base
des présentations et aux tâches d'administration de site, et recevront des conseils sur les prochaines
étapes à suivre.
PUBLIC: Nouveaux utilisateurs de Training Center
PRÉREQUIS: Aucun
DUREE: 30 minutes
Fondations : Programmation de formations, Tests et Rapports

(TC101)
Ce cours est conçu pour vous fournir de l'aide avant et après la session et la confiance nécéssaire de
manière à pouvoir utiliser WebEx Training Center de manière optimale. Avec des démonstrations et
des sessions pratiques, vous gagnerez les qualifications nécessaires pour programmer des forma-
tions, inscrire des participants, faire des rapports et mener des tests.
PUBLIC: Formateurs et coordinateurs de formation qui sont responsables de l’or-
ganisation de sessions de formation.
PRÉREQUIS: Aucun
DUREE: 90 minutes
Principes fondamentaux : Animation de formations en ligne (TC102)

Apprenez à utiliser les fonctions de Training Center, notamment à partager des présentations ou des
applications, à créer des sondages, à faire appel aux fonctions de commentaires et réactions, etc.
pour proposer des sessions de formation interactives et réussies.
PUBLIC: Les formateurs vous feront découvrir l'interface de Training Center 4.0.
PRÉREQUIS: Training Center JumpStart! ou compétences équivalentes
DUREE: 60 minutes

French/Français
Event Center
Principes Fondamentaux: Programmation d'Evénements et Rapports
(EC101)
Ce cours est conçu pour vous donner de l'aide avant et après la session et la confiance nécéssaire de
manière à pouvoir utiliser WebEx Event Center de manière optimale. Avec des démonstrations et
des sessions pratiques, vous gagnerez les qualifications nécessaires pour programmer des événe-
ments, inscrire des participants et tourner des rapports.
PUBLIC: Tous les Organisateurs qui programmeront des événements en ligne avec
WebEx Event Center.
PRÉREQUIS: Aucun
DUREE: 90 minutes
Principes Fondamentaux: Conduire des Evénements Engageants

(EC102)
Dans ce cours, vous gagnerez les qualifications nécessairres pour vous permettre de conduire des
événements dans un environnement fortement interactif avec vos particpants. Par des démonstra-
tions et des sessions pratiques, vous apprendrez comment présenter des informations dans un envi-
ronnement virtuel, ainsi que communiquer avec vos participants.
PUBLIC: Animateurs qui présenteront dans un événement en ligne utilisant Event
Center.
PRÉREQUIS: Aucun
DUREE: 60 minutes

French/Français
All WebEx Services

Site Administratif Formation de Base: Configurer Votre Site WebEx
(WX401)
Cette formation est conçue pour apprendre aux administrateurs de site comment configurer leur site
WebEx et les comptes des utilisateurs. Les participants apprendront également comment créer des
codes de suivi, créer le carnet d’adresses de leur entreprise qui sera utilisé lors des réunions WebEx et
comment générer des rapports sur l’utilisation de WebEx
PUBLIC: Les administrateurs de site souhaitant mettre en place et assurer la main-
tenance de leurs sites WebEx, gérer les comptes des utilisateurs et génerer
des rapports d’utilisation.
PRÉREQUIS: Aucune
La plupart des cours offerts en Anglais sont également disponibles en Français / Allemand sur
demande. Pour effectuer votre demande veuillez contacter votre responsable de service à la clientèle
ou envoyer un email à emeatraining@webex.com (tel: +31 20 580 61 55).

French/Français

German/Deutsch
Meeting Center
Erste Schritte mit Meeting Center (MC050)
Dieser Kurs ist eine interaktive, temporeiche Schulungssitzung, in der Sie lernen, Meeting Center
effektiv zu nutzen, um Ihren Arbeitstag einfacher und produktiver gestalten zu können. Sie lernen
die grundlegenden Funktionen kennen, die Ihnen die ersten Schritte erleichtern.
ZIELGRUPPE: Erstmalige Nutzer von Meeting Center
Alle, die eine schnelle Schulung benötigen und keine Zeit für einen längeren
und ausführlicheren Kurs haben
VORAUSSETZUNG: Keine
DAUER: 30 Minuten
Grundlagen 1: Präsentationen online (MC101)

Diese Schulung gibt Ihnen das Wissen und die Fähigkeiten Meeting Center erfolgreich anzuwen-
den, effektive Online Präsentationen abzuhalten und verschiedenene Teilfunktionen zu nutzen.
ZIELGRUPPE: Neue Benutzer von Meeting Center
VORAUSSETZUNG: Meeting Center-Schnelleinstieg!oder vergleichbare Kenntnisse
DAUER: 60 Minuten
Grundlagen 2: Interaktive Elemente erstellen (MC102)

Grundlagen 2: Interaktive Elemente erstellen vermittelt die Kenntnisse und Fähigkeiten zur effek-
tiven Interaktion und zur Steuerung des Meetings.
ZIELGRUPPE: Neue Benutzer von Meeting Center
VORAUSSETZUNG: Meeting Center-Schnelleinstieg! oder vergleichbare Kenntnisse
Meeting Center-Grundlagen 1: Präsentationen online
DAUER: 60 Minuten

German/Deutsch
Support Center
Remote Support Grundlagen: Verbindung mit Kunden herstellen
(RS101)
Dies ist eine Anfängerschulung für Support-Mitarbeiter, die Remote Support nutzen, um Comput-
erprobleme ihrer Kunden in der Sitzung zu lösen. In dieser Schulung erwerben Sie das Wissen und
die Fähigkeiten, Kunden, die der Sitzung beitreten, zu unterstützen mithilfe von Applikations- bzw.
Desktop-Teilen und Fernkontrolle darüber, sowie, falls nötig, zusätzliche Unterstützung durch
einen weiteren Support-Mitarbeiter anzufordern.
ZIELGRUPPE: Neue Nutzer von Remote Support
VORAUSSETZUNG: Grundwissen über Computer und Windows Betriebssystem
VORAUSSETZUNG: Grundwissen über das Internet und Webbrowser
DAUER: 60 Minuten

German/Deutsch
Training Center
Erste Schritte mit Training Center (TC050)
Dieser Kurs soll neue Gastgeber und Site-Administratoren bei ihren ersten Schritten zu einer kom-
petenten Nutzung des Training Center-Service unterstützen. Teilnehmer werden die Methoden zum
Ansetzen von Meetings vergleichen (Online- und Download-Anwendungen) und entscheiden,
welche Methode für ihre Arbeitsumgebung die bessere ist. Außerdem lernen die Teilnehmer die
grundlegenden Präsentationsfunktionen und die Aufgaben eines Site-Administrators kennen und
erhalten Tipps für die nächsten Schritte.
ZIELGRUPPE: Neue Nutzer von Training Center
DAUER: 30 Minuten
Grundlagen: Online Training leicht gemacht (TC101)

Sie erfahren, wie Sie Training Center-Funktionen, beispielsweise das Teilen von Präsentationen oder
Anwendungen, Umfragen, Feedbackfunktionen und weitere Möglichkeiten für eine interaktive,
erfolgreiche Schulungssitzung effizient nutzen können.
ZIELGRUPPE: Trainer und Koordinatoren, die verantwortlich sind für das Ansetzen von
Schulungssitzungen
VORAUSSETZUNG: Training Center JumpStart! oder vergleichbare Kenntnisse
DAUER: 60 Minuten
Grundlagen: Ansetzen, Tests und Berichte (TC102)

Mithilfe dieser Schulung werden Sie souverän die Vor- und Nachbereitung Ihrer WebEx Training
Center Schulungssitzungen meistern. Mithilfe von Demos und Übungen erwerben Sie die erforder-
lichen Kenntnisse, um Sitzungen anzusetzen, Teilnehmer zu registrieren, Berichte sowie Tests zu
erstellen.
ZIELGRUPPE: Schulungsleiter, die Informationen mit Training Center 4.0 präsentieren
VORAUSSETZUNG: Die URL seiner WebEx Site kennen, über ein Nutzerkonto verfügen und sein-
en Nutzernamen und Passwort kennen
DAUER: 90 Minuten

German/Deutsch
Event Center
Grundlagen: Events ansetzen und Berichte erstellen (EC101)
Beschreibung: Mithilfe dieser Schulung werden Sie souverän die Vor- und Nachbereitung Ihrer
WebEx Event Center Sitzungen meistern. Mithilfe von Demos und Übungen erwerben Sie die
erforderlichen Kenntnisse, um Events anzusetzen, Teilnehmer zu registrieren und Berichte zu erstel-
len.
ZIELGRUPPE: Gastgeber, die Online Events in WebEx Event Center ansetzen werden.
DAUER: 90 Minuten
Grundlagen: Events abhalten, die begeistern (EC102)

Mithilfe dieser Schulung werden Sie Kenntnisse erwerben, um Events in einer höchst interaktiven
Umgebung durchzuführen, die Ihr Publikum fesseln werden. Mithilfe von Demos und Übungen
lernen Sie, Informationen online zu präsentieren und mit Ihrem Publikum zu kommunizieren.
ZIELGRUPPE: Gastgeber und Moderatoren, die mit Event Center einen Online-Event
präsentieren werden.
DAUER: 60 Minuten

German/Deutsch
All WebEx Services

Grundlagen der Seitenverwaltung: Konfigurieren Sie Ihre WebEx
Seite (WX401)
In dieser Schulung lernen beginnende Site-Administratoren, wie sie effektiv ihre WebEx-Site und
Nutzerkonten konfigurieren können. Teilnehmer werden auch lernen, wie man Tracking Codes
erstellt, ein Unternehmensadressbuch anlegt und Berichte erstellt.
ZIELGRUPPE: Site-Administratoren, die ihre WebEx-Sites einrichten und pflegen,
Nutzerkonten verwalten und Nutzungsberichte erstellen möchten..
DAUER: 30 Minuten
Unser englischsprachiges Schulungsangebot ist auf Anfrage auch in Deutsch und Französisch verfüg-
bar. Bitte fragen Sie Ihre zuständige Kontaktperson im Kundendienst danach oder senden Sie eine E-
Mail an emeatraining@webex.com oder erreichen Sie uns unter +31 20 580 6154.

German/Deutsch

Japanese/ 日本語
Meeting Center
Meeting Center はじめに (MC050)
このコースは短期間のインタラクティブなトレーニングセッションで、Meeting
Center を使用して日常業務の簡素化と生産性の向上を実現する具体的なアイデアと、
Meeting Center を使い始めるにあたって最低限必要な機能のトレーニングを提供しま
す。
対象者 : ・Meeting Center を初めて使用するユーザー。

・長期間の詳細なコースを受ける時間的余裕がなく、トレーニングを
短期間で済ませる必要のある方。
条件 : なし
継続時間 : 30 分
基礎 1: オンラインプレゼンテーション (MC101)
「基礎 1: オンラインプレゼンテーション」は Meeting Center の基礎コースです。この
コースでは、Meeting Center を使用する際の知識とスキルを身につけます。
対象者 : Meeting Center の新しいユーザ

条件 : 「Meeting Center さあ始めよう !(v7)」または同等のスキル
基礎 2: インタラクションの作成 (MC102)
「基礎 2: インタラクションの作成」では、インタラクションやミーティングの管理を効
果的に行う知識とスキルを身につけます。
対象者 : Meeting Center の新しいユーザ

条件 : 「Meeting Center さあ始めよう !」または同等のスキル
「Meeting Center 基礎 1: オンラインプレゼンテーション」

Japanese/ 日本語
Support Center
Remote Support の基礎 : 顧客に接続する (RS101)
この初級者向けのコースは、Remote Support を使用してリモートコンピュータに対し
サポート業務を行うサポート担当者向けです。このコースでは、リモートコンピュータ
に接続し、デスクトップまたはアプリケーションコントロールを通しサポートを提供
し、必要に応じて他の担当者に追加支援をリクエストするための知識と技術を学習でき
ます。
対象者 : Remote Support を使い始めるユーザー
条件 : コンピュータと Windows OS の基本的な知識を持っている
インターネットと Web ブラウザに慣れている

Japanese/ 日本語
Training Center
Training Center はじめに (TC050)
このクラスは、新しく主催者およびサイト管理者になった方が、Training Center サー
ビスを十分に使いこなせるようになるための最初のステップとして作られています。参
加者は、2 つのスケジュール設定方法（オンラインアプリケーションとダウンロード可
能なアプリケーション）を比べて、職場環境に最適な方法を選びます。また、基本的な
プレゼンテーション機能とサイト管理タスクについて学び、次のステップについてのア
ドバイスを受けます。
対象者 : Training Center の新規ユーザー
条件 : なし
基礎 : スケジュール、テスト、レポートを実施する (TC101)
コースの内容 : このコースは、セッション前・後準備とサポートを整えることで、自信
を持って WebEx Training Center セッションを主催できることを目的として設計されて
います。デモンストレーションとハンズオン訓練により、セッションのスケジュール、
参加者の登録、レポートの閲覧、テストの実施に必要なスキルを習得できます。
対象者 : - トレーニングセッションのスケジュール担当のトレーナーおよびト
レーニング管理者
条件 : Training Center を開始できるか同等のスキル
基礎 : オンライントレーニングの促進 (TC102)
インタラクティブなトレーニングセッションを成功させるためにプレゼンテーションや
アプリケーションの共有、投票、フィードバック機能などの Training Center 機能を効
果的に使用する方法を学習します。
対象者 : Training Center 4.0 を使用して情報を発表するトレーナー
条件 : Training Center の活性化、または同等のスキル

Japanese/ 日本語
Event Center
基本的なサイト管理 : WebEx サイトを設定する (EC101)
このコースでは、熟練したサイト管理者がどのように効率的に彼らの WebEx サイトと
ユーザーアカウントを設定するか確認することができます。コース参加者は、トラッキ
ングコード、Webex 用の会社アドレス帳、そして WebEx レポートの生成方法なども
学習します。
対象者 : WebEx サイトの設定、メンテナンス、ユーザーアカウントの管理と
ユーザーレポートの生成を行うサイト管理者。
条件 : - なし
基礎 : 魅力的なイベントを開催する (EC102)
このコースでは、高いレベルでのインタラクションを含む環境で聴取者を魅了するイベ
ントを開催できるようにするためのスキルを習得します。デモンストレーションとハン
ズオン訓練により、聴取者とのコミュニケーションはもとより、オンライン環境でのプ
レゼンテーション方法を学習します。
対象者 : Event Center を使ってオンラインイベントでプレゼンテーションを行
うプレゼンタ。
条件 : なし

Japanese/ 日本語
All WebEx Services

基本的なサイト管理 : WebEx サイトを設定する (WX410)
このコースでは、熟練したサイト管理者がどのように効率的に彼らの WebEx サイトと
ユーザーアカウントを設定するか確認することができます。コース参加者は、トラッキ
ングコード、Webex 用の会社アドレス帳、そして WebEx レポートの生成方法なども
学習します。
対象者 : WebEx サイトの設定、メンテナンス、ユーザーアカウントの管理と
ユーザーレポートの生成を行うサイト管理者。
条件 : なし

Japanese/ 日本語

Spanish/Español
Meeting Center
Comenzando con Meeting Center (MC050)
Este curso es una sesión interactiva de capacitación rápida para brindarle unas ideas concretas de
como se puede utilizar Meeting Center para hacer su jornada laboral más fácil y productiva, con
bastante capacitación en las cáracteristicas para ayudarle empezar.
PÚBLICO: Usuarios nuevos de Meeting Center
REQUISITOS PREVIOS: Ninguno
DURACIÓN: 45 minutos
Fundamentos 1: Presentación en línea (MC101)

Fundamentos 1: Presentación en línea es un curso fundamental de Meeting Center. Este curso le
brinda el conocimiento y la capacidad necesarios para comenzar a usar Meeting Center 7 con total
confianza.
REQUISITOS PREVIOS: Comenzando con Meeting Center o capacidades equivalentes
Fundamentos 2: Crear interacción (MC102)

Fundamentos 2: Crear interacción le brinda el conocimiento y la capacidad necesarios para interac-
tuar en su reunión y tomar el control de ella de manera eficaz.
REQUISITOS PREVIOS: Fundamentos 1: Presentación en línea o capacidades equivalentes

Spanish/Español
Support Center
Fundaciones de Remote Support: Conectar con clientes (RS101)
Este es un curso de nivel inicial para representantes de asistencia técnica que utilizan Remote Sup-
port para dar asistencia sin ayuda a ordenadores remotos.
Este curso les brinda el conocimiento y habilidades para conectarse a ordenadores remotos, dar
asistencia técnica por medio del control de aplicaciones y escritorio, además brinda la posibilidad
de solicitar asistencia adicional si fuera necesaria.
PÚBLICO: Nuevos usuaarios de Remote Support
REQUISITOS PREVIOS: Conocimiento básico de computadoras y del sistema operativo de Win-
dows.
Conocimiento de la Internet y del uso de exploradores Web

Spanish/Español
Training Center
Introducción a Training Center (TC050)
Esta clase está diseñada para ayudar a los nuevos anfitriones y administradores de sitios a comenzar a
dominar el servicio Training Center. Los participantes compararán los métodos de planificación (en
línea versus aplicaciones descargables) y decidirán cuál se adapta mejor a su entorno de trabajo.
Además, se les presentarán funciones de presentación y tareas de administración de sitios básicas, y
recibirán asesoramiento respecto de qué pasos seguir.
PÚBLICO: Usuarios nuevos de Training Center
Fundaciones: Planificar, pruebas e informes (TC101)

Este curso ha sido diseñado para brindarle confianza en el uso de Webex Training Center, con pre-
paración antes y después de la sesión. Con demostraciones y prácticas, usted obtendrá los cono-
cimientos necesarios para planificar sesiones, matricular participantes, ver informes y realizar
pruebas..
PÚBLICO: Instructores y coordinadores de capacitación responsables de planificar
sesiones de formación.
REQUISITOS PREVIOS: Conocimiento de Comenzando con Training Center o equivalente a este.
Fundamentos: Servicio de formación en línea (TC102)

Aprenda cómo utilizar las funciones de Training Center, como la compartición de presentaciones o
aplicaciones, las funciones de sondeos, comentarios y muchas más, para una sesión de formación
exitosa.
PÚBLICO: Formadores que presentarán información con Training Center 4.0.
REQUISITOS PREVIOS: Comienzo inmediato de Training Center o capacidades equivalentes.

Spanish/Español
Event Center
Fundaciones: Planificación e informes (EC101)
Este curso ha sido diseñado para brindarle confianza en el uso de Webex Event Center, con tareas
antes y después de la sesión. Con demostraciones y prácticas, usted obtendrá los conocimientos
necesarios para planificar eventos, matricular participantes, y ver informes.
PÚBLICO: Organizadores que planificarán eventos en línea utilizando Webex Event
Center
REQUISITOS PREVIOS: Ninguno.
Conducir Eventos Atrayentes (EC102)

Este curso ha sido diseñado para enseñarle las habilidades que le permitirán conducir eventos en un
ambiente altamente interactivo que llegará hasta su audiencia. Con demostraciones y prácticas,
usted obtendrá los conocimientos necesarios para presentar información en línea y también a
comunicarse con su audiencia.
PÚBLICO: Presentadores que presentaran en un evento en línea.utilizando Event
Center.

Spanish/Español
Sales Center
Comenzando con Sales Center (SA050)
Esta clase es diseñada para ayudar a nuevos organizadores y administradores del sitio que tomen
los primeros pasos para llegar a ser competente con el servicio de Sales Center. Participantes com-
pararán métodos de planificar (en línea contra aplicaciones descargables) y decidirán cuál les ser-
virá mejor en su entorno de trabajo. Además, participantes son introducidos a las características de
presentación básicas y las tareas de administración del sitio, y recibirán consejos para los próximos
pasos.
PÚBLICO: Nuevos usuarios de Sales Center
Fundamentos: Conducir Presentaciones de Ventas en Línea (SA101)

Este curso acelerado es diseñado para ayudarle empezar utilizar WebEx Sales Center. Aprenderá
cómo configurar una reunión de Sales Center, conectar todos los participantes claves, y conducir
una presentación dinámica de ventas. También aprenderá cómo personalizar portales para comuni-
car con sus clientes potenciales, y cómo generar informes de sus reuniones de Sales Center.
Esta clase está disponible en francés también. Para someter un pedido, por favor contacte a su ger-
ente de servicio al cliente o envíe un correo electrónico a emeatraining@webex.com (teléfono +31
20 580 61 53).
PÚBLICO: Nuevos usuarios de WebEx Sales Center
REQUISITOS PREVIOS: Meeting Center ¡Inicio Rápido! o capacidades equivalentes

Spanish/Español
All WebEx Services

Administración del Sitio Básica: Configurar su Sitio WebEx
(WX401)
Este curso es diseñado para mostrar a administradores del sitio experimentados cómo configurar
de manera eficaz sus sitios WebEx y cuentas de usuarios. Los participantes aprenderán cómo crear
códigos de seguimiento, configurar la libreta de direcciones de la empresa para utilizar dentro de
WebEx, y cómo generar informes en WebEx.
PÚBLICO: Administradores del sitio quienes necesitan configurar y mantener su
sitio WebEx, gestionar cuentas de usuarios, y generar informes de uso.


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2010

Cisco WebEx University

• Online Instructor-Led Classes

Private Training & Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

All WebEx Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

French/Français Meeting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

All WebEx Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

All WebEx Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Japanese/ 日本語 Meeting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

All WebEx Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Spanish/Español Meeting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

All WebEx Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Online Instructor-Led Training

Online Instructor-Led Training (Private session)

Select the learning Use the Status column to

Click Launch Self-

Online Instructor-Led Online Instructor-Led (Private) Self-Paced 7

• Personalized training tailored to your business requirements.

• Customize coursework, select participants, and hold online classes at your

• Bring employees and partners up to speed quickly under the guidance of a

• Learn how to deliver effective training to others as the organization grows.

• Develop in-house Cisco WebEx experts.

8 Online Instructor-Led Online Instructor-Led (Private) Self-Paced

Cisco WebEx Connect

Foundations 1: Communicating with Contacts (CWC101)

Online Instructor-Led Online Instructor-Led (Private) Self-Paced 9

Cisco WebEx Connect

Providing Tier 1 Support for Cisco WebEx Connect (CWC410)

AUDIENCE: Any Meeting Center user

10 Online Instructor-Led Online Instructor-Led (Private) Self-Paced

Foundations: Organizing Meetings (MC101)

Foundations: Conducting Collaborative Meetings (MC102)

Online Instructor-Led Online Instructor-Led (Private) Self-Paced 11

Accomplish More with Meeting Center (for Administrative Professionals)

12 Online Instructor-Led Online Instructor-Led (Private) Self-Paced

Meeting Center & Training Center: What’s Different? (TC010)

Online Instructor-Led Online Instructor-Led (Private) Self-Paced 13

Foundations: Facilitating Online Training (TC102)

14 Online Instructor-Led Online Instructor-Led (Private) Self-Paced

Advanced: Extending the Classroom (TC201)

Online Instructor-Led Online Instructor-Led (Private) Self-Paced 15

Advanced: Creating and Managing Tests (TC203)

16 Online Instructor-Led Online Instructor-Led (Private) Self-Paced

Online Instructor-Led Online Instructor-Led (Private) Self-Paced 17

Foundations: Conducting Engaging Events (EC102)

18 Online Instructor-Led Online Instructor-Led (Private) Self-Paced

Online Instructor-Led Online Instructor-Led (Private) Self-Paced 19

Foundations: Conducting Online Sales Presentations (SA101)

Foundations: Managing Your Sales Team (SA102)

20 Online Instructor-Led Online Instructor-Led (Private) Self-Paced

Remote Access Foundations: Providing Unassisted Support (RA101)

Online Instructor-Led Online Instructor-Led (Private) Self-Paced 21

Remote Support Foundations: Connecting with Customers

22 Online Instructor-Led Online Instructor-Led (Private) Self-Paced

System Management: Utilizing Your Desktop Management Services

Online Instructor-Led Online Instructor-Led (Private) Self-Paced 23

All WebEx Services

What’s New in WebEx Business Suite 27 (WX027)

What’s New in WebEx Business Suite 26 (WX026)

24 Online Instructor-Led Online Instructor-Led (Private) Self-Paced

All WebEx Services

WebEx Audio (WX110)