A STUDY ON CUSTOMER SATISFACTION TOWARDS

SRI VENKATESWARA SUPER MARKET IN

GUDIYATHAM
NAME:
1. Age :

a) BELOW 25 c) 36-45years

b) 25-35 years d) 46-55years

e) 56- ABOVE

2. Sex : Male / Female

3. Occupational status

a) Government b) Private c) Business Employed

d) Student e) House wife

4. Educational qualification

a) School level b) UG

c) PG

5. Annual income of the family

A) Below 2lakhs c) 4lakhs to 6lakhs

b) 2lakhs to 4lakhs d) Above 6lakhs

6. Satisfaction Level of the Customers towards Products

a) Highly satisfied c) Neutral

b) Satisfied d) Dissatisfied e) Highly Dissatisfied

7. Satisfaction level of the Customers towards Range of Brands
A) Highly satisfied b) Satisfied c) Neutral d) Dissatisfied e) Highly
Dissatisfied
8. Satisfaction level of the Customers towards Brand Name

a) Highly satisfied b) Satisfied c) Neutral d) Dissatisfied e) Highly

Dissatisfied
9. Satisfaction level of the Customers towards Quality

A) Highly satisfied b) Satisfied c) Neutral

d) Dissatisfied e) Highly Dissatisfied

10. Satisfaction level of the Customers towards Arrangement

A) Highly satisfied b) Satisfied c) Neutral

d) Dissatisfied e) Highly Dissatisfied
11. Satisfaction level of the Customers towards Exchange
A) Highly satisfied b) Satisfied c) Neutral d)
Dissatisfied e) Highly Dissatisfied
12. Satisfaction level of the Customers towards Lighting
A) Highly satisfied b) Satisfied c) Neutral d)
Dissatisfied e) Highly Dissatisfied
13. Satisfaction level of the Customers towards Availability of Trolley
A) Highly satisfied b) Satisfied c) Neutral d)
Dissatisfied e) Highly Dissatisfied
14. Satisfaction level of the Customers towards Parking Facility
A) Highly satisfied b) Satisfied c) Neutral d)
Dissatisfied e) Highly Dissatisfied
15. Satisfaction level of the Customers towards Maintenance & Cleaning
A) Highly satisfied b) Satisfied c) Neutral d)
Dissatisfied e) Highly Dissatisfied
16. Satisfaction level of the Customers towards Spacing inside shop
A) Highly satisfied b) Satisfied c) Neutral d)
Dissatisfied e) Highly Dissatisfied
17. Satisfaction level of the Customers towards Credit Facility
A) Highly satisfied b) Satisfied c) Neutral d)
Dissatisfied e) Highly Dissatisfied
18. Satisfaction level of the Customers towards Courtesy of staff
A) Highly satisfied b) Satisfied c) Neutral d)
Dissatisfied e) Highly Dissatisfied
19. Satisfaction level of the Customers towards Efficiency of staff
A) Highly satisfied b) Satisfied c) Neutral d)
Dissatisfied e) Highly Dissatisfied
20. Satisfaction level of the Customers towards Home delivery
A) Highly satisfied b) Satisfied c) Neutral d)
Dissatisfied e) Highly Dissatisfied
21. Satisfaction level of the Customers towards Number of Counters
A) Highly satisfied b) Satisfied c) Neutral d)
Dissatisfied e) Highly Dissatisfied
22. Satisfaction level of the Customers towards Grievances handling
A) Highly satisfied b) Satisfied c) Neutral d)
Dissatisfied e) Highly Dissatisfied
23. Satisfaction level of the Customers towards Packing
A) Highly satisfied b) Satisfied c) Neutral d)
Dissatisfied e) Highly Dissatisfied
24. The level of customers Suggests Sri Venkateswara supermarket to their Neighbors,
Friends/colleagues, and others.
A) Excellent b) Good c) Better
d) Poor e) Worst
25. How often Customer visits for purchase.
A) Daily b) Twice a Week c) Weekly
d) Fortnightly e) Monthly