Professional Documents
Culture Documents
Course contents
Lecture/Topic:
5. Identifying customer needs. Customer satisfaction. Gathering data from customers. Organizing
and prioritizing customer needs.
Recommended literature:
Ulrich, K.T., Eppinger, S.D.: PRODUCT DESIGN AND DEVELOPMENT; McGraw-Hill; 2004. ISBN 0-07-247146-8 0 0
Otto, K.N., Wood, K.L.: PRODUCT DESIGN – TECHNIQUES IN REVERSE ENGINEERING AND NEW PRODUCT
DEVELOPMENT; Prentice Hall; 2001. ISBN 0-13-021271-7 0 0
Pahl G., Beitz W., Feldhusen J., Grote K.H.: ENGINEERING DESIGN - A SYSTEMATIC APPROACH, Springer 2007., ISBN
978-1-84628-318-5
Type of exercises: x auditory; laboratory; x practicum; x design; other