Task Responsible Accountable Communicated Informed

Network installation Customer Customer Customer Customer
Network management Customer Customer Customer WSO2
Firewall rules Customer Customer WSO2 WSO2
Hardware installation Customer Customer WSO2 WSO2
Hardware management Customer Customer WSO2 WSO2
Virtual Machine provisioning Customer Customer WSO2 WSO2
Virtual Machine management Customer Customer WSO2 WSO2
Infrastructure monitoring Customer Customer WSO2 WSO2
Taking Application-data Backups WSO2 WSO2 Customer Customer
Storing Application-data Backups Customer Customer WSO2 WSO2
OS Installation Customer Customer WSO2 WSO2
OS management WSO2 WSO2 WSO2 Customer
OS Tuning WSO2 WSO2 WSO2 Customer
OS monitoring WSO2 WSO2 WSO2 Customer
Sharing 'root' account details Customer Customer WSO2 WSO2
Creating Cloud AD user accounts Customer Customer WSO2 WSO2
WSO2 Application deployment WSO2 WSO2 WSO2 Customer
WSO2 Application management WSO2 WSO2 WSO2 Customer
WSO2 Application monitoring WSO2 WSO2 WSO2 Customer
WSO2 Application configuration
management WSO2 WSO2 WSO2 Customer
User Application deployment Customer Customer Customer Customer
User Application management Customer Customer Customer Customer
User Application monitoring Customer Customer Customer Customer
DNS management Customer Customer WSO2 WSO2
SSL Certificate management Customer Customer WSO2 WSO2
SMTP server management Customer Customer WSO2 WSO2
File-share management Customer Customer WSO2 WSO2
Database management Customer Customer WSO2 WSO2
Log management WSO2 WSO2 Customer Customer
Database Backups Customer Customer WSO2 WSO2
Setting up remote access Customer Customer WSO2 WSO2

  
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