Terms and Conditions of Hire

TERMS AND CONDITIONS OF HIRE
TABLE OF CONTENT
1) TO WHOM DO THE RENTAL TERMS AND CONDITIONS APPLY? ................................................................. 2

2) WHO CAN RENT AND WHO CAN DRIVE? .................................................................................................... 2
a) Who can rent? 2
b) Who can drive? (the “Driver") 3
c) Who cannot drive the Vehicle? 3
3) WHERE CAN I DRIVE THE VEHICLE? ............................................................................................................ 3
4) WHAT TYPE OF VEHICLE CAN BE RENTED AND FOR WHAT PURPOSE? ...................................................... 3
5) WHAT ARE MY OBLIGATIONS TOWARD THE VEHICLE? .............................................................................. 3
6) WHAT ARE THE MOBILITY SERVICES INCLUDED IF I RENT A VEHICLE ONLY? ............................................. 5
7) WHAT ARE THE OTHER MOBILITY SERVICES NOT INCLUDED IN MY RENTAL? ........................................... 5
8) WHAT IS INCLUDED IN THE PRICE YOU PAY? ............................................................................................. 6
10) WHAT SHOULD I PAY ATTENTION TO WHEN PICKING UP AND RETURNING THE VEHICULE?.................... 7
a) Pick Up of the Vehicle 7
b) Return of the Vehicle 7
11) DAMAGES TO THE VEHICLE ........................................................................................................................ 7
12) WHAT IS EXPECTED OF ME REGARDING THE VEHICLE MAINTENANCE? .................................................... 8
13) WHAT SHOULD I DO IN CASE OF ACCIDENT, MECHANICAL BREAKDOWN, OR THEFT OF THE VEHICLE? .. 8
14) WHEN SHALL I RECEIVE MY INVOICE AND PAY FOR THE RENTAL? ............................................................ 8
15) WHAT IF I WANT TO CANCEL OR MODIFY MY BOOKING?.......................................................................... 9
a) Modifications 9
b) Cancellation 9
16) WHAF IF I WANT TO EXTEND MY RENTAL AGREEMENT? ........................................................................... 9
17) WHAT IS THE FUEL POLICY? ...................................................................................................................... 10
18) MUST I PAY A DEPOSIT BEFORE PICKING UP THE VEHICLE? ..................................................................... 10
19) CAN I PAY MY RENTAL WITH A FOREIGN CREDIT CARD? ......................................................................... 10
20) WHAT IS EUROPCAR DOING TO PROTECT MY PERSONAL DATA? ............................................................ 11
21) ARE THE VEHICLES EQUIPPED WITH A TRACKER? .................................................................................... 11
22) WHAT HAPPENS IN CASE OF DISPUTE RELATED TO MY RENTAL? ............................................................ 11
a) Applicable law 11
b) Customers Relations Service 12
c) Notifications 12
d) Settlement of disputes 12
e) Jurisdiction 12
f) Contractual documents 12
23) IS THERE A CODE OF CONDUCT APPLICABLE TO THE CAR RENTAL INDUSTRY? ....................................... 12
24) WHO OWNS THE VEHICLES RENT BY EUROPCAR FRANCE?...................................................................... 12
May 20 15 - Ref Eurodislog : MPGW-000 112 1 / 13 RCS : Versailles B 303 656 847
Thank You for renting with Europcar! will be covered by any insurance or protection
products offered through Europcar.
Europcar France is a French “Société par Action
2) WHO CAN RENT AND WHO CAN DRIVE?
Simplifiée” with capital of 10 880 000 Euros and its
registered offices are located at: 2 rue René Caudron –
a) Who can rent?
Parc d’Affaires “Le Val Saint Quentin” Bat L – 78960
Voisins-le-Bretonneux”. It is registered with the
Any physical person:
Versailles register of Commercial Companies under the
number 303 656 847.
• who is legally capable of entering into an
agreement with Europcar and is prepared to
In accordance with the present general Terms and
accept responsibility for the Vehicle
Conditions of Hire (‘T&Cs’), Europcar France and its
throughout the Hire Period; and
franchisees (“Europcar”) will have the following
• who has the means that will be accepted by
obligations:
the relevant local Europcar company (see
table below) to pay for the hire of the Vehicle
• rent a Vehicle (a car or a van) to You (as defined in
and any associated costs;
section 1 below) for the period of time (not
exceeding 30 days) that is specified in the Rental
Agreement (the “Hire Period”) plus any Payment method accepted by Europcar
accessories that You wish to rent which will also
be indicated in the Rental Agreement.
• provide certain mobility services with all of our Cash/cheques √
rentals and offer You other services which are
available at an extra cost.
Credit cards (the type of accepted credit
The contractual relationship between You and card may vary in consideration of the
Europcar is governed by the following documents: category of vehicle)
√
• the Rental Agreement and its specific conditions Debit Cards, Maestro, Electron, Indigo,
(the document signed by You at the moment of Kyriel and Cyrus cards are not accepted
the check-out or the first day of rental)
• the confirmation email (where You have
prebooked Your rental) Accreditive cards √
• the Europcar Insurance and Protection Provisions
• the Tariffs Guide; Vouchers √
• the present T&Cs which apply to all
aforementioned documents.
And
1) TO WHOM DO THE RENTAL TERMS AND
CONDITIONS APPLY? • who provides valid identification documents
as indicated in the table below.
The T&Cs will apply to You, the person who is paying
for the rental and any associated costs (and You may
also be a driver), as well as any (other) driver who is Documents required by Europcar
expressly indicated in the Rental Agreement and
therefore being authorised to drive the Vehicle. ID •
If You allow an unauthorized person to drive the

Vehicle then this is considered as a breach of the T&Cs Passport •
and You will be responsible for any consequences that Driving license in Latin characters
may arise as a result included the possibility to (European and/or international
responding before Europcar for the damages caused √
driving license or sworned
by you and/or an unauthorized person. In such translation)
circumstances neither You nor the unauthorized driver
[√] Mandatory – [•] Optional
Netherlands, Portugal, Spain (apart from islands and

b) Who can drive? (the “Driver") the Ceuta and Melilla enclaves), Sweden, Switzerland
and the UK (“the Territory”).
An authorized Driver of a Vehicle will be any physical
person who complies with all of the following Return of the Vehicle in the UK is not authorized.
requirements:
Please be aware that You must comply with traffic
• is expressly mentioned and fully identified on the road regulations in the country where You drive the
Rental Agreement (and this may also be the Vehicle.
person who will pay the Rental Agreement)
• provides a valid driver license and/or a valid 4) WHAT TYPE OF VEHICLE CAN BE RENTED AND
identification document (national ID card or FOR WHAT PURPOSE?
passport);
• holds a valid driver license for a period which You can rent either a passenger car or a van and You
varies according to the category of vehicle and the must drive the Vehicle in accordance with its intended
applicable law in the country of rental, and/or the use as follows:
driver’s age
• the passenger cars are intended for the carriage
of varying numbers of people (depending on the
approval resulting on the vehicle registration
Category of vehicle certificate) and,
Mini 1 year • the vans may be used for the carriage of goods up
to the weight limit resulting from the vehicle
registration certificate. Europcar does not cover
Economy 1 year the goods carried into the vans.
Compact 3 years 5) WHAT ARE MY OBLIGATIONS TOWARD THE

VEHICLE?
Economy Elite 3 years
When renting a Vehicle from Europcar, You and/or any
5, 7 or 10 years Driver must comply with the following obligations:
In consideration
Prestige
of the type of • You and/or any Driver must return the Vehicle
Vehicle and its keys, accessories and documentation to
Europcar at the return station mentioned in the
Vans 1 year Rental Agreement on the expiry time and date
specified on the Rental Agreement (The rental
period is calculated per 24 hours non divisible
c) Who cannot drive the Vehicle?
from the time of pick-up of the Vehicle. Europcar
allows a 29 minutes tolerance period at the end of
Neither person expressly mentioned / identified on
the rental) and in the condition that Europcar
the Rental Agreement is authorized to drive the
provided it to You at the start of the Hire Period.
Vehicle.
If You don’t return the Vehicle as stipulated here
above, then Europcar will charge You:
In addition, any person who cannot provide valid
identification documents as indicated in the sections 2
o with an extra renting day and
a) and 2 b).
o a fixed fee of 50 euros net per extra
renting day.
3) WHERE CAN I DRIVE THE VEHICLE?
o any repair costs up to the value of the
damage excess (deductible) that You
You may drive a Vehicle in the following countries.
agreed at the start of the Hire Period. In
the case the damage excess is expired,
Austria, Andorra, Belgium, Denmark, Finland, France
Europcar may charge you of a higher
(Corsica included and DOM TOM excluded), Germany,
amount of the excess.
Greece, Ireland, Italy, Luxembourg, Monaco, Norway,
• You and/or any Driver must never drive the o to carry a number of persons in excess of
Vehicle outside the Territory. If You and/or any that mentioned on the Vehicle's
Driver intend to drive the Vehicle outside of the registration certificate,
Territory then You and/or the Driver must obtain o for carrying inflammable and/or
Europcar’s prior written consent. Moreover, You dangerous merchandise, toxic, harmful
should ascertain that the Vehicle has the correct and/or radioactive products or those that
equipment to comply with the local driving infringe current legal provisions, as well
regulations of the country You and/or the Driver as the transport of merchandise with a
will be driving in or through. weight, quantity and/or volume in excess
of what is authorised in the vehicle’s
• You and/or the Driver must drive the Vehicle in Traffic Circulation Permit and/or
accordance with all applicable road traffic laws Technical Inspection Sheet,
and regulations and You should ensure You o for racing, off-roading, reliability trials,
and/or any Drivers are familiar with all relevant speed testing or to take part in rallies,
local driving regulations. contests, or trials, wherever they are
located, official or not,
• You and/or any Driver must ensure that any o for transporting live animals (with the
luggage or goods transported in the Vehicle are exception of pets and/or domestic
secured to the extent will not cause damage to animals, subject to Europcar express
the Vehicle or cause risk to any passengers. written authorisation),
o to give driving lessons, accompanied
• You and/or any Driver must guard the Vehicle driving (“conduite accompagnée”)
with the best care, and in any case make sure that o to push or tow another vehicle or trailer
is locked and protected by its anti-theft devices (except where the Vehicle You are
when it is parked or left unattended. renting is already fitted with a tow-hook
when the maximum load complies with
• You and/or any Driver must never drive the the applicable law),
Vehicle whilst under the influence of alcohol, o on gravel roads or roads that are unfit for
hallucinatory drugs, narcotics, barbiturates, other motor vehicles or where the surface or
illegal drugs or any other substance (whether legal condition of it involves risks for the tyres
or illegal) that is liable to impair either Yours or for the underside of the Vehicle, or for
and/or any Driver’s driving ability. the Vehicle itself, such as beaches,
unsuitable roads, forest paths,
• You and/or any Driver You must refill the vehicle mountains, etc., which are not
with the appropriate type of fuel. If unsuitable authorised and paved roads, and unless
fuel should be added, You will be responsible for otherwise agreed by Europcar,
any expenses incurred by the transfer of the o to commit an intentional offence,
Vehicle and/or repair of the damage caused to it o for being transported on board any type
calculated according to the rules described in the of boat, ship, train, lorry or aeroplane
section below (Damage to the Vehicle). unless express written authorisation has
been given by Europcar,
• You and/or any Driver may not use the Vehicle o Inside ports, airports, and/or aerodromes
nor allow the Vehicle to be used: and/or analogous or similar of a
character not accessible to public traffic,
o for rehire, mortgage, pawn, sell or in any or in refinery and oil company premises
way pledge not only the Vehicle or any or installations without Europcar express
part of the same but, the Rental written authorisation. If Europcar grants
Agreement, the keys, the our consents to You in accordance with
documentations, the equipment, the the above, Europcar will inform You of
tools and/or any of its accessories, the third party insurance cover that may
o for carrying passengers for hire or reward be applicable in this case and which will
(for instance for car sharing purpose), vary depending on the circumstances.
unless otherwise expressly agreed by
Europcar, • You and/or any Driver are required to
perform customary inspections as to the
Vehicle condition such as oil and water level,
tyre pressure. You must take any protective 7) WHAT ARE THE OTHER MOBILITY SERVICES NOT
actions necessary to keep the Vehicle in good INCLUDED IN MY RENTAL?
working order.
Europcar proposes You several additional services as
You will be liable to Europcar for any detrimental follows:
consequence arising out of any infringement to the
above mentioned obligations. Please be aware that
failing to fulfil the above mentioned obligations imply List of additional services/products
the expiration of any limitation/exclusion of liability
right possibly subscribed by You, with full liability for Baby seat √
the damage.
Additional driver √
Likewise, in case of infringement to the above
mentioned obligations, Europcar reserves the right to
demand immediate return of the Vehicle, without Young Driver √
prior notice, being the contracted optional insurance
coverage and complementary services deprived of One way √
their effects (please refer to the Europcar Insurance
and Protection Provisions attached to Your
confirmation email and available from Europcar Full tank √
branches).
Refuelling √
6) WHAT ARE THE MOBILITY SERVICES INCLUDED IF
I RENT A VEHICLE ONLY?
Additional rental days √
The basic rental charge includes the following mobility
services: Insurances / other protections √
Mobility services FR Pick up and return out of hours √
Medical assistance √ SAT NAV √
Technical assistance to the Refuelling service √

√
Vehicle
Right to return the Vehicle in the Winter Equipment √
√
same town
Other equipment kit (straps ;
Automobile Third party liability √ √
blanket, etc)
Other accessories(roof rack
Collision Damage Waiver (‘CDW’) √ √
crossbars; trolley)
Theft Waiver (‘TW’) √ Vehicle internal cleaning service √
Limited Mileage selected during

√ Lost/Theft of Keys √
the booking
PFI (Vehicle registration
contribution). lost keys / Wrong fuel √
Non applicable if You hire the
√
Vehicle as a non-consumer as Tyre puncture √
defined by the article 2 of the EU
Directive 2011/83/CE
Delivery / Recovery Vehicle √
Pick-up of the Vehicle in mountain and any other mobility services that you may
√ order for at pick-up time).. Other
resort
characteristics of Your booking may also have
Pick-up or return of the Vehicle in
an effect on the deposit amount. Should You
a distant or seasonal √
need any additional information regarding
transportation relay station
the deposit, please refer to the paragraph
Pick-up of a truck in rental agency below Must i pay a deposit before picking up
√
located in Paris the Vehicle?)
• Europcar may also charge You for various

8) WHAT IS INCLUDED IN THE PRICE YOU PAY? charges and fees that Europcar will have to
apply relating to incidents that may have
The information You provide Europcar with at the time occurred during the Hire Period and/or how
of booking (such as the duration of the rental or Your You used the Vehicle.
age or any additional Driver’s age) will have an impact
on the price You will pay. Any change to that The prices (inclusive of VAT) of these charges
information could therefore mean that the price also and fees are listed in the Tariffs Guide
changes. The price of Your rental will be those in force attached to Your confirmation email (if a
at the time of booking or at the time You make any rental reservation is made) and available
subsequent changes to the booking. from Europcar branches.
The price You will pay comprises the following costs: Such charges and fees include without
limitation:
• The daily rental charge for the Vehicle for the
agreed number of calendar days (this will o Administration fees for handling fines or
include the standard mobility services) tolls. Please note that such
• Any additional fees for extra mileage, administration fees are payable in
• Any other mobility services You choose to add addition to the fine or toll to which it
at Your further cost relates and You are fully liable to pay
• VAT such fines or tolls
• Any additional fees that are linked to You o Cleaning fees for a Vehicle returned in an
personally (for example: Your age (if You are unacceptable and/or dirty state
a young driver…). o Charges for lost or stolen keys
o “Damage” to the Vehicle (any physical
You expressly allow Europcar to charge Your means of damage to the Vehicle or vandalism apart
payment for any unpaid amount related to Your from glass breakage or puncture) and / or
rental. “Theft of the Vehicle” (theft of the
Vehicle itself or of accessories and / or
9) WHAT ARE THE OTHER FEES / CHARGES THAT I attempted theft of the Vehicle or any
MAY HAVE TO PAY? accessories). Your liability for this can be
limited according to the type of
• The Deposit. The amount of the deposit is protection You have elected to take out
explained in the confirmation email that was (please refer to the Europcar Insurance
sent to You following Your booking of the and Protection Provisions attached to
Vehicle (if a rental reservation is made). To Your confirmation email or available from
ensure there is no confusion Europcar Europcar branches)
confirms that in addition to the price of the o Damages management fees;
rental that You either prepaid at the booking o All and any fuel used during the Hire
stage or will pay at the time of pick-up, Period and a potential refuelling service
Europcar asks You to provide us with a charge;
deposit. This Deposit is in the form of a bank o Additional mileage over and above the
pre-authorization. mileage that is included in the rental
charge (if any) [not applicable for
• The deposit amount is determined by various unlimited mileage rental].
criteria (such as the category of vehicle You o Any additional fees and charges that are
are renting from Europcar, the Hire Period linked to other events which take place
during Your rental (for example, (i) the agent at the time of the examination of the vehicle.
cost to return the Vehicle to a Europcar Europcar shall have no liability for any loss, theft,
branch other than the one from which robbery or damages of any nature, related to objects
You picked it up; (ii) the extension of and, or tools transported or that may be found in the
Your rental) vehicle, namely including luggage and, or goods,
unless it is proven otherwise.
10) WHAT SHOULD I PAY ATTENTION TO WHEN
PICKING UP AND RETURNING THE VEHICULE? If you are unable and/or refuse to inspect the Vehicle
together with the Europcar agent, Europcar is
a) Pick Up of the Vehicle authorised to inspect the Vehicle itself and You will
have the opportunity to challenge damages Europcar
When You pick up the Vehicle from Europcar You will finds that was not mentioned on the Rental
be asked to sign among the others a section on the Agreement You signed at the time You picked up the
Rental Agreement that describes the Vehicle’s Vehicle, by written notice sent to Europcar not later
condition at that particular time. than 8 calendar days following the reception of the
post rental damage report sent to You by Europcar. If
If You notice any apparent defect or damage that is there is any difference between the condition Vehicle
not described on the Rental Agreement then You as described at the time of pick up and when it is
should ensure a note is made on the document and returned then You may have to pay for it according to
that both You and the Europcar agent sign the change the rules described in the section below (Damage to
to it. [UK also gives 24 hours following time of pick up the Vehicle).
for the customer to report damage not noted on RA].
Failure to request the above mentioned notice for this In the event that the Vehicle is not returned on the
additional apparent defect or damage, Europcar is date shown on the Rental Agreement, and if a period
entitled to assume that You have accepted the Vehicle of 24 hour elapses without there being any news
in the condition set out on the Rental Agreement and regarding the delay in its return, Europcar shall regard
to charge You for any new damage that is noted by the Vehicle as having been unlawfully appropriated
You and the Europcar agent when the Vehicle is and shall report this to the competent local
inspected by both parties at the time of its return. authorities.
b) Return of the Vehicle In such case Europcar will be entitled to charge a fixed
fee of 50 euros net per extra day and claim to You all
You should return the Vehicle to the Europcar branch the damages and losses suffered by Europcar and all
on the date and at the time shown on the Rental the fines, tolls, penalties or sanctions that falls on the
Agreement. You may return the Vehicle to another Vehicle as a result of demands issued to it by public
Europcar branch for the cost mentioned on the Tariff administrations for the purpose of identifying the
document. Please consult with the Europcar station of perpetrator or clarifying other circumstances relating
pick up. to a breach or criminal offence.
The Hire Period will end when You return the Vehicle 11) DAMAGES TO THE VEHICLE
to the Europcar branch and hand the Vehicle keys to a
Europcar agent. We will not refund You if You return Light Damage (minor insubstantial damage caused to
the Vehicle earlier than the date mentioned on the the Vehicle without altering its delivery to the rental
Rental Agreement. and permitting its movement in accordance with the
provisions of the Highway Code such as, for instance,
When You do return the Vehicle to Europcar You without being exhaustive: headlights broken; cracked
should take the opportunity to inspect the Vehicle windshield) is charged according to the Europcar price
together with the Europcar agent and countersign a list available in any Europcar station and on our
post rental damage report. website at the following URL address:
http://www.europcar.fr/files/live/sites/Europcar.fr/fil
Europcar shall give You a signed document where es/Facturation_forfaitaire_par_dommage.pdf.
Europcar declares that the Vehicle was returned and
accepted by Europcar. Light damage not included in the above mentioned
price list and/or other more Serious Damage
If You opt for the “out of hours” service, You accept (substantial Damage impairing the delivery of the
the Vehicle condition report drawn by the Europcar Vehicle rentals and requiring its temporary
immobilization for repair such as, for instance, without In case of mechanical breakdown or accident which
being exhaustive: damages bodywork) will be prevents You from continuing your travel and/or
evaluated by an independent expert and charged obliges you to stop Vehicle to prevent any breakdown,
according to the expert’s report or a cost estimation You are provided with an assistance service, included
made with an independent auto-repair garage. in the price of Your rental. The terms of this assistance
are set out in Appendix 1 of the present T&Cs.
Please note that depending upon the damage suffered
by the Vehicle and the type of protection You have In case of accident, You shall immediately report it to
subscribed to with Europcar (see the Europcar the Europcar pick-up station (or the assistance service)
Insurance & Protections Provisions attached to Your and the local police authorities within 24 hours and
confirmation email or available from all Europcar file an amicable declaration of motor vehicle accident.
branches) You may or may not be charged for the full You shall also provide or send us a copy of the
amount of the cost of repair. amicable declaration of motor vehicle accident within
five (5) business days.
12) WHAT IS EXPECTED OF ME REGARDING THE
VEHICLE MAINTENANCE? In those cases, You should call the assistance service
which is included in Your rental price.
During Your rental and according to the mileage run
You will be responsible for the regular maintenance The assistance service number is as follows:
resulting from the normal use of the Vehicle. You must 0 800 354 000 (or +33(1)49 93 72 42 from abroad).
take any protective actions necessary to keep the
Vehicle in good working order. In case of theft of the Vehicle, You shall provide
Europcar with a copy of the report of theft filed before
You should remain alert to any signal from the the local police authorities within two (2) business
warning lights on the Vehicle's dashboard and take days with the keys and official papers of the Vehicle.
any necessary protective actions. In the event of
noncompliance with the foregoing, You shall be liable 14) WHEN SHALL I RECEIVE MY INVOICE AND PAY
for the cost of repairs that may be so occasioned to FOR THE RENTAL?
the Vehicle, and especially, those of motor seizure
caused by travel or use of the Vehicle without You will receive a final invoice once all elements of
sufficient lubricant or pump pressure following impact Your rental have been settled and no earlier than the
with an object in the road or any element forming part day after the Vehicle return date.
of the road layout, when the correct functioning of the
indicator lights for the oil pressure pump and motor You will pay or be charged the full amount in one or in
temperature can be demonstrated. several lots depending on the situation.
If the odometer has not run for a reason other than • If You book a Vehicle online:
technical malfunction, You will be charged for an
additional mileage charge calculated on the basis of o You may decide to prepay for what You
500 kilometres per rental day. have chosen, for example, the daily
rental charge of the Vehicle and
Any modification to or mechanical interventions on accessories for the Hire Period and for
the Vehicle are forbidden without our prior any additional mobility services. After
authorisation. Should this rule be breached, You must issuance of your booking confirmation
bear the duly justified costs of restoring the Vehicle to email on which the prepayment will be
its original condition. mentioned, Your means of payment will
be debited by the agreed amount. You
You will be liable towards Europcar for any will receive an invoice for that
detrimental consequence arising out of any prepayment. In addition, the prepayment
infringement to the abovementioned maintenance will be mentioned on the final invoice
obligations. and deducted from the total amount
(still) to be paid.
13) WHAT SHOULD I DO IN CASE OF ACCIDENT,
MECHANICAL BREAKDOWN, OR THEFT OF THE o If You decide not to prepay You will be
VEHICLE? charged at the Europcar renting branch
when You pick up Your Vehicle for the
amount of the deposit plus the rental

charges for the Vehicle and any Please be aware that new rental prices may apply if
accessories, any additional services or You modify Your booking and You should always use
drivers or protections You decide to take the same communication channel that You used when
out before You take the Vehicle away. booking the Vehicle in the first place. Alternatively,
These costs will be shown on the Rental You can call our Call Centre on 0 825 358 358.
Agreement that You will have to agree
and sign before picking up of the Vehicle. b) Cancellation
The final and global cost of your rental
will be charged and invoiced at the time • If You have prepaid Your booking online:
of return of the Vehicle once your Rental
Agreement will be closed. o You can cancel Your booking free of
charge provided that You have given
o Any additional fees or charges will be Europcar at least 24 hours notice before
charged when You return the Vehicle (if the rental is due to start.
they can be calculated at that time) or if
You have incurred extra costs such as o If You cancel giving Europcar less than 24
fine or caused damages to the Vehicle hours notice, the prepaid amount will be
then Europcar will charge You at a later refunded less a fee of EUR 50,00.
date, together with any associated
administrative fees (i.e.: damage o If You have not cancelled and fail to pick
management fees, fines administrative up the vehicle You will not be refunded,
fees), when Europcar becomes aware of unless “Force Majeure” (as defined here
them. below) can be proven.
• Your invoice will be sent to You electronically. If o In case of cancellation of your booking by
You refuse to receive your final invoice Europcar, or in case of failure to cancel
electronically, You can elect to receive paper the booking and deliver the Vehicle by
invoice. Europcar, You will be fully reimbursed.
• If the due date of payment shown on the invoice For the purpose of this section, cancellation of the
has expired and if You are not a Consumer (as booking or failure to pick up the Vehicle due to
defined by the applicable law) You will be liable Force Majeure means that You are prevented or
for late payment penalties of a rate equal to the delayed by reason of war and other hostilities civil
interest rate applied by the European Central commotion, accident, lock-outs, trade disputes
Bank’s refinancing operation increased by 10 acts, embargoes or restraints of governments
percentage points, and the allowance of recovery restrictions of imports or exports or any other
under the conditions referred to in Article L. 441-6 cause or circumstance beyond Your reasonable
of the Commercial Code. You explicitly agree: (direct or indirect) control.
o that failure to make a single payment • If You have not prepaid Your booking online:
when due, or delinquency of payment
shall entail immediate maturity of all o You may modify or cancel Your booking
outstanding bills, and the cancellation by free of charge up to the time of pick up.
right of the Rental Agreement, and
o that Europcar have the right to claim o If you not cancel your booking and fail to
immediate return of Vehicle. collect the vehicle at the time of pick-up,
a no show fee of EUR 50.00 will be
15) WHAT IF I WANT TO CANCEL OR MODIFY MY charged.
BOOKING?
16) WHAF IF I WANT TO EXTEND MY RENTAL
a) Modifications AGREEMENT?
You can modify Your booking, free of charge, provided In case You want to extend the Hire Period shown on
You let Europcar know at least 24 hours before the Your Rental Agreement You should take the following
rental is due to start. steps:
the missing fuel plus a refuelling charge

• For any extension of less than 24 hours, give a (please refer to the Tariff Guide attached to
call to the Europcar station of check-out or go Your confirmation email and available from
to the Europcar station of check out Europcar branches).
• For any extension higher than 24 hours, carry
out a check of the Vehicle together with a 3) Full Tank Option
Europcar agent
• Pay the rental as well as any additional • At pick up You have the possibility to pay for
charges the price of a full tank of fuel. The cost of this
• Sign a new Rental Agreement will depend on the Vehicle category.
If You don’t comply with the above mentioned • You may return the Vehicle with whatever
conditions and keep the Vehicle, Europcar will charge fuel is left in it.
You with an additional fee of EUR 50 net for any day
that You kept the Vehicle beyond the expiry date plus • Whilst Europcar will not charge You for any
the applicable rental rate. refuelling charge but Europcar will not
reimburse You for any unused fuel.
Europcar will also have the right to take any legal
actions to demand immediate return of the Vehicle, 18) MUST I PAY A DEPOSIT BEFORE PICKING UP THE
without prior notice, being the contracted optional VEHICLE?
insurance coverage and complementary services
deprived of their effects. When You pick up the Vehicle, You grant a credit card
authorization for a deposit or pay a deposit by bank
17) WHAT IS THE FUEL POLICY? check. The amount of the deposit takes into account
the category of Vehicle, the Hire Period of the rental
You must be aware that rules applicable to fuelling and all the additional products and/or mobility
and refuelling depend on the country of rental and the services that you will have selected at the pick-up of
type of rental product You have elected. Please check the Vehicle.
carefully the rules applicable for every rental You
make. The deposit is intended to cover additional rental costs
and/or losses incurred by Europcar as a result of
All Vehicles are supplied with a full tank of fuel. Damage to or Theft of the Vehicle (as defined below).
Its amount is specified in the Rental Agreement and in
At the return of the Vehicle, three (3) situations may the confirmation email sent to You at the time of your
then arise: booking.
1) Return of the Vehicle with the same level of The deposit shall accrue to Europcar in the event of
fuel tank: Damage caused by You and/or any Driver or in the
absence of a liable third party or in the event of theft
• We provide You with a Vehicle with a full tank of the Vehicle (subject to the contractual waivers), to
of fuel of a determined level of fuel the extent of the damage suffered.
mentioned in the Rental Agreement.
• You return the Vehicle with an identical level The deposit will be refunded if no Damage and / or
of fuel. Theft have been caused to the Vehicle. If the deposit is
• You pay nothing for either refuelling charge paid by check, the Customer will be refunded within 8
or fuel. business days.
Please note that Europcar may require you to 19) CAN I PAY MY RENTAL WITH A FOREIGN CREDIT
provide a proof of fuel purchase (receipt). CARD?
2) Refuelling charge If You are a foreign hirer holding a Visa or MasterCard

credit card (with a base currency other than the Euro)
• If You have not taken up the full tank option You can benefit from the currency conversion facility
and the Vehicle is not returned with a full into the card's base currency when paying for Your
tank of fuel, You will be charged the cost of rental. The Europcar agent offering this facility to You
will enter Your reply into the system and the Rental
Agreement will specify the option chosen. In that case, rue René Caudron, 78960 Voisins le Bretonneux
Europcar will take care of the currency conversion, France.
using an exchange rate based on the Reuters index,
with 3,25 % exchange fees. You are made aware of the existence of data
processing aiming at preventing risks. It is
If You wish to change Your mind, You can do so by implemented in accordance with the authorization
making the appropriate declaration when returning unique AU-011 delivered by the French Data
the Vehicle to the Europcar counter and will be given Protection Authority (CNIL) which enables Europcar to
Your final invoice in Euros. decline vehicles rental services to any person listed in
the file “Management of the person subject to risk”.
If for any technical reason Europcar was to be unable You are made aware that Your personal data may be
to provide this service or if a You hold a VISA or notified to the police authorities at their request in
MasterCard credit opted to pay in Euros, then the case of any traffic road offence and/or any crime
conversion into the base currency of the card would committed during Your rental.
be carried out according to the conditions of the Your
bank. Furthermore, as Europcar is a member of the Rental
Branch of the "Conseil National des Professions de
20) WHAT IS EUROPCAR DOING TO PROTECT MY l'Automobile (CNPA)", some data, linked to the Rental
PERSONAL DATA? Agreement, can be passed on with a view to being
shared amongst companies members of this Branch,
Europcar may use any information You have given enabling them legitimately to decline any further
Europcar, including the details of any named driver, for rentals. In accordance with the proceedings of the
the purposes of Your rental to verify identity, collect CNIL No. 2006-235 of November 9th 2006, You will be
payment, monitor fraud and deal with any issues informed in advance if You are concerned by such
before, during and after the Hire Period. measures and will be entitled to oppose such
inscription, to access, to rectify and delete Your
Our data protection policy is available from: personal data by contacting the Rental Branch of the
http://www.europcar.fr/EBE/module/render/Politique CNPA (50 rue Rouget de Lisle – 92158 Suresnes
-de-Confidentialite. Cedex).
Europcar collects and processes data in order to By accepting the present T&Cs, You expressly
provide You with vehicles rental services and for acknowledge having granted your explicit consent
marketing purposes such as special promotions and with the abovementioned Europcar privacy policy.
loyalty program. You are informed of any information
that must be collected by Europcar whether in station 21) ARE THE VEHICLES EQUIPPED WITH A TRACKER?
or via an asterisk online. The recipients of such data
are Europcar station agencies and all Europcar To maintain and protect the Vehicle and to prevent
franchisees. Some of the recipients of the collected and detect crime Europcar may use electronic devices
data may be located in countries where legislation to monitor the condition, performance and operation
concerning personal data does not provide a sufficient of the Vehicle and/ or to track the Vehicle’s
level of protection equivalent to French law standards movements. This information may be used both
and the French Data Protection Authority rules [CNIL]. during and after termination of the Rental Period.
However the transfer of data to a country with an
insufficient level of protection is authorized based on By accepting these T&Cs, You expressly acknowledge
the exception of “the performance of a contract having granted your explicit consent to the use of such
between the data controller and the data subject, or electronic devices.
of pre contractual measures taken in response to the
data subject’s request (Article 69, Act of 6 January 22) WHAT HAPPENS IN CASE OF DISPUTE RELATED
1798 amended in 2004). TO MY RENTAL?
Based on this You have a right to access, rectify and a) Applicable law
delete data concerning You. You may perform this
right by sending Europcar a letter at the following In case of dispute between You and Europcar
address: Europcar France Service Relations Clients regarding Your rental, the applicable law will be the
Batiment L – Parc d’Affaires “Le Val Saint Quentin”, 2 law of the country of the pick-up of the Vehicle. For
instance, if You pick up the Vehicle in France, the
applicable law will be the French law. However, if You - the Rental Agreement and its specific conditions
hired a Vehicle whilst in Germany then Your rental will (the document signed by You at the moment of
be subject to the German law. the check-out or the first day of rental)
- the confirmation email (where You have
b) Customers Relations Service prebooked Your rental)
- the Europcar Insurance and Protection Provisions
Wherever Your rental took place You can choose to - the Tariffs Guide;
consult with the Customer Relations Services - the present T&Cs which apply to all
department in Your country of residence. Your aforementioned documents.
Customer Services team will contact the country of
rent on Your behalf and try to resolve Your query. 23) IS THERE A CODE OF CONDUCT APPLICABLE TO
THE CAR RENTAL INDUSTRY?
You can contact Customer Services at the following
addresses and telephone: Leaseurope has published a code of conduct for the
car rental industry. You may obtain a copy at the
- Address : Europcar France: 2 rue René Caudron, following address: www.leaseurope.org.
Parc d’Affaires le Val saint Quentin, bat L, 78960
Voisins-le-Bretonneux. 24) WHO OWNS THE VEHICLES RENT BY EUROPCAR
- Telephone : +33 (0) 9 69 39 32 29 (toll free FRANCE?
number)
- Internet : Go to “Contact Us” on www.europcar.fr The companies Securitifleet SAS, Securitifleet GmbH,
Securitifleet SL and Securitifleet S.p.A own a
c) Notifications substantial part of the fleet rented out by Europcar
France SAS to its customers in accordance with these
All notifications to be served upon You and Europcar Terms and Conditions and have granted a pledge over
pursuant to Your Rental Agreement shall be sent to their vehicles in favour of, among others, Crédit
the addresses indicated in the latter, that You and Agricole Corporate and Investment Bank and its
Europcar recognize as the elected domicile for all successors and assigns. For the purposes of these
purposes and any modification must be pledges, Europcar France SAS has been designated as
communicated to the other party. "third party holder" in accordance with Article 2337 of
the French Civil Code. As a result, if the company
d) Settlement of disputes Securitifleet SAS, Securitifleet GmbH, Securitifleet SL
or Securitifleet S.p.A is designated as owner of the
If the country of rental and Your country are different leased vehicle on the registration certificate, a copy of
You can also choose to submit Your claim to the which was given to you, any return of the vehicle by a
European Car Rental Conciliation Services. customer of Europcar France SAS must be strictly
made to Europcar France SAS in its capacity as third
e) Jurisdiction party holder or, if the need arises, to any other entity
that may replace Europcar France SAS in that capacity
Finally or alternatively, the French courts shall have and under no circumstances to Securitifleet SAS,
exclusive jurisdiction for any dispute arising between Securitifleet GmbH, Securitifleet SL or Securitifleet
You and Europcar if You rent a car as an individual. S.p.A. For further information, please contact the legal
department of Europcar France at the following
If You rent a car in the capacity of business person, any address: Europcar France, Legal Service, Building L -
dispute arising from you rental agreement shall be Business Park "Le Val Saint Quentin", 2 rue René
subject to the exclusive jurisdiction of the Versailles Caudron , 78960 Voisins le Bretonneux, France.
Commercial Court (otherwise the competent court of
the place of registration of the Europcar France
franchisee).
f) Contractual documents
The binding documents between You and Europcar

are, by order of priority, the following:
APPENDIX 1 – ASSISTANCE TERMS & CONDITIONS  either a hotel room with breakfast
for one night
For the duration of the Hire Period as agreed with  or transportation by taxi or train to
Europcar, You have the benefit at no extra cost* of a the domicile or destination in France
round the clock breakdown service linked to the use of or to the point of departure from
the vehicle. France for non-residents. This
benefit is provided up to EUR 100
The Assistance service comprises, amongst other per beneficiary.
benefits
• Exclusions
• Assistance to persons in case of Damage /
(physical) injuries resulting from a car • Concerning assistance for the rental Vehicle
accident
o Any incidents or damage resulting from taking
o Organizing medical contacts, part in sporting events, rallies or any type of
o Transport of a sick or injured patient, competition
according to medical requirements and the o Vans rented in France which have been taken
decision taken by the doctors of the abroad.
assistance service,
o Transportation costs for a person to travel to • Regarding assistance to persons in case of
the hospital where a beneficiary has been Damage / (physical) injuries resulting from a
hospitalized, if the latter is unable to be car accident, the following are not covered:
transported for at least 3 days,
o An advance (repayable within three months) o Pregnancies, apart from unforeseen
of up to EUR 15 000 to cover medical complications and in any case, not beyond
expenses in the event of hospitalization in a the 36th week of the pregnancy (***)
country which is not that where the o Convalescence and complaints currently
beneficiary normally resides ( a guarantee being treated and which are not yet stabilized
will be requested if the beneficiary is not o Pre-existing diagnosed and/or treated illness
registered with the French social security), which have led to stay in hospital during the
o Repatriation of the mortal remains to the six months preceding the request for
country of residence in the event of death assistance
during the rental, o Journey which have been undertaken with a
o In the event of penal proceedings engaged view to obtaining diagnosis and/or treatment
against You (outside Your country of
residence) as a result of an accident: advance ***The reference to the 36th week of pregnancy is in
of a abil bond (to be reimbursed within 30 line with the recommendations of the IATA airlines.
days maximum) up to an amount of EUR
15 000 and of lawyer’s fees up to EUR 3000
• Technical assistance for the rental vehicle
o Sending out a breakdown vehicle,

o Arranging and paying for the costs of towing a
vehicle which has not been involved in an
accident or has broken down and can not be
repaired on the spot,
o Locating a replacement vehicle within a
radius of 50 Km, if the vehicle can not be
repaired on the spot (N.B: the rental
agreement will continue to run until last day
of the rental as originally agreed),
o Transportation of the beneficiaries to the
rental station where the replacement
vehicles is to be made available
o If no replacement vehicle can be identified:
EUROPCAR INSURANCE AND PROTECTION PROVISIONS
Who we are
We are EUROPCAR France. We are a “Société par Action Simplifiée” incorporated in France under company number
303 656 847 and our registered office is located in Voisins-le-Bretonneux (78690), Parc d’Affaires “Le Val Saint-
Quentin”, Bâtiment L, 2 rue René Caudron. We supply vehicle rental services under the brands of ‘Europcar’ and
‘InterRent’.
Thank you for choosing Europcar to supply your rental vehicle needs. We hope everything will go very smoothly for you
but, just in case it doesn’t, we have set out below a summary of:
• insurance that we include as part of our rental service because there is a legal obligation upon us to do so (I-
Mandatory Third Party Liability insurance Provisions); and
• other protection products that we make available to you because we want to be able to give you peace of
mind during your rental with us (II-Protection products provisions).
These insurance and protection products are designed to cover your potential exposure if any of the following
circumstances occur whilst you are renting and using one of our Vehicles. Without them, you will be personally
responsible for the financial consequences:
Liability to a Third Party means other people’s bodily injury or death and / or damage to their property that
occurs because of an accident or incident that you may cause. Damage to a third party’s
property could include buildings or their contents, machinery or personal possessions.
The cost of any business interruption associated with either the third party’s injury or
death and/or the damage to their property will also form part of this liability.
Damage to or theft of the the Vehicle itself may be damaged as a result of a collision or an attempted theft and
Vehicle need to be repaired or it may be so badly damaged that it is irreparable and we write it
off; or it may be stolen and not recovered
You should be aware that if you are the driver of the Vehicle at the time of a collision and you are responsible for the
collision taking place then whilst any injured Passengers will be covered by our Third Party Liability insurance your own
injuries (together with the possible associated consequences of it) or death will not. You can, however, be protected
from such circumstances if you purchase any of our Personal Accident protections separately.
DEFINITIONS
For the purposes of this document we have given the following words or expressions particular meaning:
abnormal use: means that your use of the Vehicle whilst you are in charge of it doesn’t comply with the Road Traffic
laws that prevail and/or does not meet with the requirements of the Local Rental terms and conditions and/or does not
meet with the standards of driving that would be expected of a reasonable and prudent driver
Accident Report (“declaration d’accident”): means a full and complete signed statement (including any other
document(s)) which records all of the facts of an accident or incident as they occurred (for example, how the event
occurred, the nature of the damage to the Vehicle, the location where the incident took place, the dates and
circumstances and any potential witness details)
Baggages: Means the driver its passengers travel bags and suitcases and the personal effects and belongings they
contain. Personal effects include valuables worth Five Hundred Euros (€500) or more as well as jewellery (natural pearls
and cultured pearls, precious and semi-precious stones) and furs belonging to the drivers and its passengers Luggage
includes laptop computers, electronic diaries, audiovisual equipment, cameras, video recorders and Hi-Fi equipment
belonging to the driver or its passengers.
May 2015 - Ref Eurodislog : MPGW-000114 RCS : Versailles B 303 656 847
Page 1 of 13
Bodily Injury (or bodily injury) means any physical injury suffered by a person that is caused as the direct result of an
accident; it is not something that is intentionally self-inflicted and it does not result from sickness or disease
Book value: means the value that a Vehicle is recorded to be worth to us on our books at the time of the incident.
Collision means the impact of the Vehicle with another fixed or moving body or object
Excess amount is a specified sum of money that, provided you have complied with the Local Rental terms and
conditions and have not committed a breach of any applicable laws, is the maximum amount we will charge you for the
cost of any damage caused to the Vehicle as a result of a collision during the rental period or its attempted theft; or the
loss of a Vehicle if it is written off because it is irreparable or if it is stolen and we do not get it back. The Excess amount
is a non-waivable sum that is governed by the conditions of the protection product you have purchased.
Local Rental terms and conditions means the document you acknowledge that you have read and approved when you
sign your rental agreement and which sets out the rights and obligations that will apply to both you and us throughout
the rental period
Loss of Use describes the circumstances where a Vehicle is unavailable for us to rent to another customer because, as a
result of a collision during the rental period it was damaged and we need to take it off the road to have it repaired
Passenger means any person other than the driver that is being transported or is travelling in or on the Vehicle on a
gratuitous basis. A Passenger would be viewed as a Third Party under the mandatory Third Party Liability insurance
regimes
Protection (or protection) in this document applies to the means by which your financial liability for any damage to or
loss of a Vehicle is limited to the Excess amount.
Third Party means any party to an incident – other than the driver of the Vehicle. For the avoidance of doubt a
Passenger is deemed to be a Third Party
Third Party Liability insurance means insurance that provides the driver of a Vehicle with protection against liability for
another party’s claims for damage to his/her property or for bodily injury or death arising out of an incident arising
whilst you are using the Vehicle. Third Party Cover is a mandatory legal requirement and it is therefore an integral part
of our rental service. The cost of it is included in the rental charge.
Vehicle means the vehicle you will be renting from us or you will be driving with our authorization.
We or we/ Us or us / Ours or ours means Europcar
You or you / Yours or yours means any named driver
I-MANDATORY THIRD PARTY LIABILITY INSURANCE PROVISIONS
We are mandated by the laws of all of the countries in which we operate our vehicle rental services to insure our
Vehicles against liability for the claims or actions of Third Parties. We have purchased the best Third Party Liability
insurance from the foremost insurers in the business and it is automatically included as part of our vehicle rental
services. You will therefore, as a matter of course, be covered up to the level legally required by the country in which
you are renting the Vehicle for the consequences others may suffer as a direct result of your actions whilst you are
driving the Vehicle.
What am I covered for?
As provided by law you will be insured against liability for the financial cost of any of the following consequences that
may arise as a result of an incident that you cause when you are using the Vehicle:
• bodily injury or death suffered by Third Parties; and

• property damage sustained by Third Parties and losses and costs arising as a consequence of the damage.
Page 2 of 13
What is excluded from the cover?
Third Party Liability insurance does not cover:
• bodily injury or death that you (the driver at the time of the collision) may suffer; or
• any damage to or loss of your personal property or possessions; or
• any damage caused to the Vehicle
What is the amount of my financial exposure for Third Party Liability?
Provided you have not committed a breach of any applicable laws (including any relevant road traffic regulations) then
you will be covered for the financial cost of any Third Party Liability arising as the result of a collision that you may
cause whilst you are driving the Vehicle up to the level legally required by the country in which you are renting the
Vehicle.
However, if you didn’t comply with those laws and/or regulations then, whilst our insurer will still fulfil its obligations to
Third Parties under the Third Party Liability insurance policy, it may seek to recover from you some or all of the costs it
may have paid to that Third Party as a result of the incident.
How to notify us?
In circumstances involving Third Parties it is important that you do your utmost to properly complete and sign an
Accident Report (“Constat d’accident”) form which gives us all relevant details of both the incident and of the Third
Party. This will allow us to defend our case against the Third Party (if you are responsible for the incident) or to recover
costs from the Third Party (if the Third Party is responsible for the incident). The Accident Report form should be
transmitted to us within 5 working days of the incident or as soon as you reasonably can in the circumstances.
II-PROTECTION PRODUCTS PROVISIONS
COLLISION DAMAGE PROTECTION
Our collision damage protection product limits your financial exposure for damage caused to the Vehicle whilst it is in
your care. If you purchase our standard collision damage protection product and comply with the applicable laws and
the Local Rental terms and conditions then we will pay for the cost of damage to the Vehicle that exceeds the Excess
amount. You can reduce or eliminate the Excess amount by purchasing our premium/or medium collision damage
protection products instead of the standard collision damage protection offering.
This protection does not cover the loss or theft of or damage to objects or property, (including luggage or goods) that
are deposited or kept or transported in or on the Vehicle by you or by any Passenger.
What does this protect me against?
This product protects you from liability for any amount greater than the Excess amount for the following combined
costs related to:
• the cost of damage to or repair of the Vehicle or its book value if it is not repairable and must be written off; and
• our Loss of Use in the Vehicle whilst it is being repaired and / or written off; and
Page 3 of 13
in circumstances where:
• you collide with a fixed or moving object; or

• the Vehicle is subject to an act of vandalism while you are driving or using it; or
• any glass (including sunroofs or panoramic roofs) or lights or reflectors are damaged or broken or tyres are
damaged or punctured during a collision
• Natural Catastrophes: you will be covered for the consequences of event qualifying as natural catastrophes as
defined under French law. An excess, which is determined by Decree, will still be payable by the renter.
What is excluded from the protection?
• You will be financially liable for the full cost of the damage to the Vehicle if the damage is caused:
o by the wilful acts of the driver; or
o by an explosion or fire in (or to) the Vehicle because you are using it to transport dangerous goods
(dangerous goods being any product or substance that, due to its nature and/ or main characteristics, is
reasonably considered to be dangerous and which, if not transported with appropriate caution and safety,
could cause harm to the Vehicle, and to any Third Party within a reasonable distance of the Vehicle); or
o by its total or partial theft or an act of vandalism whilst the Vehicle is left parked unattended.
o by your negligence (which is behaviour that falls below the standards expected of a reasonably sensible
person in similar circumstances) or the negligence of your Passengers (for example but not limited to a fire
caused by the use or disposal of cigarettes or cigars);
o because the keys are lost or stolen
• Loss of or damage to your own property that is being transported or kept in or on the Vehicle during the rental
period
What must I do to benefit from the protection?
You must:
• purchase the protection;

• comply with Local Rental terms and conditions and all applicable law and local traffic regulation when you are
driving the Vehicle;
• notify us within 24 hours of the date on which the incident took place and, in any event, before the end of
your rental period. You must also return to us a full and complete Accident Report and/or any other document
which you believe will be useful in support of it.
What is the amount of my financial exposure?
If during your rental the Vehicle is damaged and you have not purchased this protection you will have to pay for the
total cost of the damage as well as compensation due its immobilization.
We will calculate the average cost of light damage from the table matrix that can be found at our pick-up stations. If
the damage is not listed in the table matrix (because it does not fit in with what is considered to be ‘light damage’ or it
is not feasible to calculate the average price) then an independent expert will evaluate the damage cost which may be
as much as the full Book value
However, provided you have complied with the Local Rental terms and conditions and the applicable law and road
traffic regulations then the maximum you will have to pay us is the Excess amount.
Page 4 of 13
3. THEFT PROTECTION
Our theft protection products limit your financial exposure for loss of the Vehicle if it is stolen or if it is damaged
because it is subject to an attempted theft or the Vehicle is subject to an act of vandalism whilst the Vehicle is left
parked unattended during your rental. If you have purchased this product then, provided you have complied with the
Local Rental terms and conditions, we will pay for the costs arising from the theft, attempted theft, or act of vandalism
that are greater than the Excess amount. You can reduce or eliminate the Excess amount by purchasing our premium
or/medium theft protection products instead of the theft protection offering.
What am I protected against?
This product protects you from liability for any amount greater than the Excess amount for the following combined
costs related to:
• The cost of damage or repair of the Vehicle (if it is recovered) or the book value of the Vehicle if it is lost
• Our Loss of Use in the Vehicle whilst it is being repaired and / or written off;
in circumstances of:
• the theft of the Vehicle and any accessories following an occurrence of breaking and entering (accessories
being any standard component incorporated in or on the Vehicle by the Constructor)
• the attempted theft of the Vehicle and of any accessories
• any act of vandalism to the Vehicle whilst it is stationary and left unattended by you
• any glass or lights or reflectors that may be damaged or broken or tyres that are damaged or punctured as a
result of the theft or the attempted theft
What is excluded from the protection?
The product will not protect you in the following circumstances:
• If the Vehicle is stolen or damaged because of your negligence or more specifically (but without limitation) as a
result of keys being left in the Vehicle whilst it is unattended or having been delivered to an unauthorised
person; your failure to use the anti-theft system appropriately, any failure by you to return the keys to us or if
you left the Vehicle unlocked when you weren’t using it;
• Theft of or damage to personal and / or work related goods or possessions and any goods being transported in
or on the Vehicle.
What must I do to benefit from the cover?
You must:
• **purchase the product;

• **comply with Local Rental terms and conditions as they apply to the theft or potential theft of a Vehicle
• **notify the local police of any incident or event immediately or as soon as is reasonably practicable and
provide us with the police report or evidence that the theft has been notified to the police.
• Notify the pick up station of the theft and return the keys.
• Notify us at pick up station, within 24 hours of the time you discover the Vehicle is missing and forward the
keys to us at the place you picked the Vehicle up.
** these are the minimum requirements.
Page 5 of 13
If, during your rental, the Vehicle is stolen or is damaged in an attempted theft or due to vandalism and you have not
purchased this protection product then you will be liable for the full cost of the damage to the Vehicle (if the Vehicle is
recovered) or for the full Book value of the Vehicle if it is not recovered as well as compensation for the Loss of Use
calculated according to the daily rental rate contracted by you multiplied by the number of days that the Vehicle has
been stolen.
With theft protection, provided you have complied with the Local Rental terms and conditions, then the maximum you
will have to pay us is the Excess amount.
GLASS, LIGHTS AND TYRE PROTECTION
This protection product will apply to any damage that occurs to glass (excluding sunroofs or panoramic roofs), lights or
tyres in circumstances of normal use of the Vehicle during your rental.
If, and only if, such damage occurs as a result of a collision then the cost to repair or replace glass (including sunroofs or
panoramic roofs), lights or tyres will be covered by the collision damage protection
If you have purchased this product you will be protected against the financial liability for damage to:
• the windscreen; or
• any side or rear windows; or that are in or on the Vehicle if the damage occurs
• lenses (reflection of light) and lights; or during your rental
• rear view mirrors (the glassware only – not the housing)
• damage to tyres on the Vehicle unless it arises from any abnormal use (see definition on page 1) you may
make of the Vehicle
What am I not protected against?
You are not protected under this product:
• against the financial liability for damage to the Vehicle if it arises because of wilful acts or negligence that you
commit whilst using the Vehicle and which causes damage: or
• for any damage to sunroofs or panoramic roofs; or
• for the theft, fire or vandalism
• for the administration costs we incur in handling any damage file.
Page 6 of 13
What must I do to benefit from the Protection?
You must:
• purchase it
• comply with Local Rental terms and conditions, all applicable laws and local traffic regulations when driving
the Vehicle,
• notify us within 24 hours of the date on which the incident took place and, in any event, before the end of
your rental period. You must also return to us a full and complete signed Accident Report or any other
document which relates all of the facts as they occurred (nature of damage to the Vehicle, the location where
the incident took place, the dates and circumstances and the potential witness details). You may, of course,
include any other document you believe will be useful in support of your Accident Report. .
What is the amount of my financial liability?
If during your rental any glass or lights on the Vehicle are broken and / or any tyres on the Vehicle are damaged and you
have not purchased this protection then you will be liable for the full cost of the damage that is incurred by us.
If, however, you purchase this glass, lights and tyre protection by it one or in the context of the “Premium” package
(and provided you have complied with the Local Rental terms and conditions and the applicable laws and road traffic
regulations) then you will have no financial liability for such damage.
If you purchase this glass, lights and tyre protection in the context of the “Medium” package (provided you have
complied with the Local Rental terms and conditions and the applicable laws and road traffic regulations), then the
maximum you will have to pay us is the Excess amount.
ASSISTANCE PLUS PROTECTION
For the duration of the rental, you have the benefit at no extra cost of a 24/7 breakdown and assistance service
regarding the use of the vehicle.
Breakdowns caused by you or as a result of using the wrong fuel or for fuel failures, breakage or loss of the Vehicle's
keys, as well as punctures and/or damage to tyres, battery failure are excluded from the scope of the free service and
will be subject to a flat charge
Our Assistance Plus protection product limits your financial exposure for these flat charges in such circumstances. If
you purchase our Assistance Plus protection product and comply with the applicable laws and the Local Rental terms
and conditions then we will pay for the cost of damage to the Vehicle that exceeds the Excess amount. You can at a
daily cost exclude such flat charges by purchasing our protection product.
This product protects you from liability for any flat charges in the following circumstances of:
• fuel failures or errors
• Breakage or loss of the Vehicle’s Keys
• Punctures and / or deterioration of tires
• Battery Failure (discharged battery)
Page 7 of 13
What am I not protected against?
I am not protected against:
• The breakage of the engine due to battery failure or wrong fuel
• for the administration costs we incur in handling any damage file.
What must I do to benefit from the Protection?
You must:
• purchase it
• comply with Local Rental terms and conditions, all applicable laws and local traffic regulations when driving
the Vehicle,
• When one of the circumstances described above happens during your rental you have to contact our
Assistance Service the following number 0800 35 4000 for France and at +33 (1) 49 93 72 42 from other
countries to the exclusion of any other Service.
What is the amount of my financial liability?
If during your rental you have a fuel failures or errors, Breakage or loss of the Vehicle’s Keys, Punctures and / or
deterioration of tires, Battery Failure and you have not purchased this protection then you will be liable for flat charges
for our assistance and breakdown service.
If you purchase this Assistance Plus Protection and provided that you have contacted our Service Assistance to the
exclusion of any other service, you will not pay such flat charges.
PERSONAL ACCIDENT& BAGGAGE PROTECTION
The following details are for information only and do not replace or supercede the terms and conditions of the ACE
policies (PAI #FRBBBA00558 / SPAI #FRBBA00557) copies of which can be found at europcar.fr.
Whilst we automatically include Third Party Liability insurance as part of our vehicle rental services (for details of this
insurance please see the section [I] above entitled ‘Third Party Liability Insurance’) this does not cover the bodily
injuries suffered by the person driving the Vehicle at the time of a collision If you are the cause of a collision whilst you
are driving a Vehicle you will therefore not be covered, by the rental car third party liability insurance, or the third party
public liability insurance for the financial repercussions of:
• personal bodily injury or death; or
• any damage to or loss of your Bagages, personal property or possessions.
In order therefore to minimise your financial exposure for such damage, loss or injury in such circumstances we are
offering two separate products which you can purchase on a non-cumulative basis.
• The first product (Personal Accident protection) provides cover for medical expenses incurred as a result of
injuries suffered; and /or a lump sum indemnity if you are disabled or you die as a result of a collision (or an
accident).
• The second product (Super-Personal Accident protection) provides higher and best-in-class protection for medical
expenses incurred as a result of injuries suffered; and /or a lump sum indemnity if you are disabled or you die as a
result of the collision (or an accident) and in corporate baggage cover as well.
Page 8 of 13
The period of validity of these products corresponds to the dates indicated on your rental invoice with a maximum of
120 consecutive days.
PERSONAL ACCIDENT PROTECTION
Under this protection product you can claim for the financial cost of any of the following potential consequences
resulting from your death or injury in a collision that occurs when you are driving the Vehicle:
• a lump sum payment of up to a maximum of €50,000
o in the event of your death (or presumption of death) within 24 months of the collision or incident; or
o if you ultimately remain partially or totally disabled from the consequences of the collision or incident;
• medical expenses of up to a maximum of €2,500(which includes hospitalisation, consultations and pharmaceutical

costs; X-rays and relevant medical tests; dental treatment or any prosthetics) necessitated by the collision or
incident.
If you and / or your Passengers are victims of a collision during the rental period then, provided you have purchased the
product (in which case the protection will apply to you and all passengers in the Vehicle), a claim can be made against it
irrespective of who is at fault. As a result:
o Passengers, who are always considered as third party under the third party liability insurance regime, will
be indemnified, regardless the liability of the driver, by the third party liability insurance, they can also
collect the lump sum indemnity they are entitled to under the Personal Accident Protection product
o If you are not the cause of a collision whilst you are driving a Vehicle( an “non at fault” driver), you can
cumulate the third party liability insurance compensation, with the the lump sum indemnity he is entitled
to under the Personal Accident Protection product,
o If you are the cause of a collision whilst you are driving a Vehicle( an “at fault” driver) , you won’t benefit
from a compensation from the third party liability insurance, but can collect collect the lump sum
indemnity they are entitled to under the Personal Accident Protection product
What is (mainly) excluded from the cover?
This Personal Accident protection does not cover:

• any of the costs set out above if the expense was not incurred as a direct result of the collision or incident
occurring whilst you were in control of the Vehicle or if you intentionally caused or brought about the accident or
collision; or
• any costs relating to treatment you were receiving or medical conditions you were suffering from before the
accident or incident occurred; or
• any damage to or loss of your personal property or possessions; or
A more complete summary of the cover provided by this Personal Accident protection product can be found at
[europcar.fr]
Provided you have not committed a breach of any applicable laws (including any relevant road traffic regulations and,
in particular, relating to the wearing of seat belts and not exceeding the official passenger capacity of the vehicle – for
Page 9 of 13
instance if 7 people are injured in a 5 seater vehicle then the Personal Accident protection will simply not apply at all)
then you will be entitled to the protection up to the indemnity limit shown above.
However, if you didn’t comply with those laws and/or regulations then our insurer may refuse the cover altogether or,
if it can be shown that you were partially responsible for the level of injury you suffered in the collision or incident, it
may seek to reduce its liability for the costs.
How to notify the insurance company?
It is important that you do your utmost to properly complete and sign an accident Claim Form which will be made
available on our website europcar.fr. This gives the insurance company all relevant details of the incident and will allow
it to ensure your claim is being handled as efficiently as possible. The accident Claim form should be transmitted to the
insurance company (which details are mentioned on the Claim form) within a maximum of 5 working days of the
collision or incident.
Page 10 of 13
SUPER PERSONAL ACCIDENT PROTECTION
Under this protection product you can claim for the financial cost of any of the following potential consequences
resulting from your death or injury resulting from a collision that occurs when you are driving the Vehicle or damage to
or loss of your personal effects:
• a lump sum payment of up to a maximum of €200,000
o in the event of your death (or presumption of death) within 24 months of the collision or incident; or
o if you ultimately remain partially or totally disabled from the consequences of the collision or incident;
• medical expenses of up to a maximum of €10,000(which includes hospitalisation, consultations and

pharmaceutical costs; X-rays and relevant medical tests; dental treatment or any prosthetics) necessitated by the
• Loss, damage, theft or destruction of your Baggages and the personal effects contained in them up to a maximum
of €5,000 as a result of a collision or theft.
If you and / or your Passengers are victims of a collision during the rental period then, provided you have purchased the
product (in which case the protection will apply to you and all passengers in the Vehicle), a claim can be made against it
irrespective of who is at fault. As a result:
o Passengers, who are always considered as third party under the third party liability insurance regime, will
be indemnified for injuries, loss of or damage to personal property, regardless the liability of the driver, by
the third party liability insurance, they can also collect the lump sum indemnity they are entitled to under
the Super Personal Accident Protection product
o If you are not the cause of a collision whilst you are driving a Vehicle( an “non at fault” driver), you can
cumulate the third party liability insurance compensation for injuries, loss of or damage to personal
property, with the the lump sum indemnity he is entitled to under the Super Personal Accident Protection
product,
o If you are the cause of a collision whilst you are driving a Vehicle( an “at fault” driver) , you won’t benefit
from a compensation for injuries, loss of or damage to personal property, from the third party liability
insurance, but can collect collect the lump sum indemnity they are entitled to under the Super Personal
Accident Protection product
What is (mainly) excluded from the cover?
This Super Personal Accident protection does not cover:

• any of the costs set out above if the expense was not incurred as a direct result of the collision or incident
occurring whilst you were in control of the Vehicle or if you intentionally caused or brought about the accident or
collision; or
• any costs relating to treatment you were receiving or medical conditions you were suffering from before the
accident or incident occurred; or
• the cost of loss, or destruction of or damage to your Baggage if it is
o Damage caused by normal wear and tear, depreciation and inherent defects in respect of the baggage.
o Damage caused by moths or vermin or methods of cleaning, repairing or restoring, or poor baggage
handling through the action of the driver
o Damage resulting from confiscation, seizure or destruction by order of an administrative authority.
o Thefts committed when the doors, windows and boot of the vehicle were not locked shut.
o Thefts by break-in of the Vehicle situated in the passenger compartment of open or convertible vehicles.
Page 11 of 13
However, cover shall apply to the Vehicle if it is situated in the boot of the aforementioned vehicles,
o
provided that the boot in question is locked and is inaccessible from the inside of the vehicle.
• The following Baggages are not covered:
o Dentures, artificial eyes and other prostheses, spectacles and contact lenses. Cash, personal papers,
commercial documents, administrative documents, traveller's cheques, credit cards, air tickets, travel
tickets and vouchers. Keys or others similar (magna cart etc.). Mobile phone.
o Jewels, furs and other objects of value left in an unattended Vehicle at any moment.
o Baggage, belongings and personal effects left in a parked vehicle between 22:00 and 06:00 hours.
Provided you have not committed a breach of any applicable laws (including any relevant road traffic regulations and,
in particular, relating to the wearing of seat belts and not exceeding the official passenger capacity of the vehicle – for
instance if 7 people are injured in a 5 seater vehicle then the Super Personal Accident protection will simply not apply at
all) then you will be entitled to the protection up to the indemnity limit shown above.
However, if you didn’t comply with those laws and/or regulations then our insurer may refuse the cover altogether or,
if it can be shown that you were partially responsible for the level of injury you suffered in the collision or incident, it
may seek to reduce its liability for the costs.
How to notify the insurance company?
It is important that you do your utmost to properly complete and sign an accident Claim Form which will be made
available on our website europcar.fr. This gives the insurance company all relevant details of the incident and will allow
it to ensure your claim is being handled as efficiently as possible. The accident Claim form should be transmitted to the
insurance company (which details are mentioned on the Claim form) within a maximum of 5 working days of the
Page 12 of 13
OUR PROTECTION PACKAGES *
*
The excess amount by protection packages is described in our Tariff Guid available on our website europcar.fr
Page 13 of 13
Tariffs Guide 2015
Thank you for choosing Europcar.
"If you add any ancillaries that you did not already selected during your booking, please note that the Tariff list may
evolve between the booking date and the starting date of your rental. For all these additional ancillaries, only the
applicable rates on the date of you rental will apply."
Equipments Tariffs 2015
EQUIPMENTS TARIFFS including tax - euros :
Tariffs TTC 2015 Additional information

ADDITIONAL DRIVER (ADD) 9,00 € Per day 7 days max.
12 days max. A charge of 150€ (tax included) will be
SatNav 13,00 € Per day
made if the equipment is not returned.
SatNav return to a station other than the same
40 € Per rental
checkout station
YOUNG DRIVER OPTION 36,00 € Per day 10 days max.
ASSISTANCE PLUS 3,00 € Per day
BABY SEAT 33,00 € Per rental No return fee : 100€
HEIGHT ADJUSTER / BOOSTER SEAT 18,00 € Per rental No return fee : 50€
BABY SEAT PROTECTION COVER Gratuit
ROOF RACK / ROOF BARS 35,00 € Per rental
DIESEL GUARANTEED 5,00 € Per day Maximum charge 50€/rental
TROLLEY 15,00 € Per rental
STRAP AND COVERS DEVICES 23,00 € Per kit Devices sold and not rent
SECURITY DEVICES Gratuit
COYOTE 5,00 € Per day 12 days max.
GUARANTEED VEHICLE CATEGORY 20,00 € Per rental

Facturation de 6 jours maximum, des frais de 652,18
SNOW TIRES 35,00 € Per day
seront appliqués en cas de non restitution.
SNOW CHAINS 17,50 € Per day 3 days max.
SNOW SOCKS 60,00 € Per day
SKI RACK 17,50 € Per day 3 days max.
Personal Accident Insurance 2015
TARIFFS including tax - euros :
Location duration Tariffs TTC 2015

1-3 d 11,00 €
4-6 d 9,93 €
7-9 d 8,82 €
10 d and + 7,72 €
Super Personal Accident Insurance 2015
Location duration Tariffs TTC 2015

1-3 d 19,00 €
4-6 d 17,93 €
7-9 d 16,83 €
10 d and + 15,72 €
SURCHARGES
SURCHARGES TARIFFS including tax - euros :

Vehicle pick-up from an airport or a railway station
40,80 € Per rental
agency or relays (S.C.E)
Vehicle pick-up from a mountain based agency 60,19 € Per rental
Vehicle pick-up from a Corsica based agency 25,08 € Per rental From July, 1st to August, 31st : 55,20 €
Vehicle registration contribution (PFI) 3,24 € Per day 10 days Max.
High season surcharge (HSS) 10,80 € Per day Duration between 4 and 15 days
Impacted agencies : Maillot, Berri, Parc des Princes,
Trucks > 5m3 pick-up from specific agencies 25,08 € Per rental Iralie, Bastille, Diderot, Etoile Foch, Invalides, Porte
d'Orléans, Clichy
May- 2015 Ref Eurodislog . MPGW-000 113 RCS : Versailles B 303 656 847
Tariffs Guide 2015
Green compensation

Ecology Surcharge Automatic Vehicle 8,00 € Per rental 6 days max.
Ecology Surcharge Prestige Vehicle 12,00 € Per rental 6 days max.

Ecology Surcharge Fun Vehicle 12,00 € Per rental 6 days max.
SERVICES
SERVICES TARIFFS including tax - euros :

ONE WAY Vehicle same town or urban area Gratuit Per rental
ONE WAY Vans and Trucks same town or urban Ask us for a
Per rental
area detailed estimate
For Tourism and Fun.
One WAY in an other town in Continental France 79,26 € Per rental
Ask us for a detailed estimate for any other vehicle.
One WAY at a mountain agency or relay station 135,36 € Per rental
Ask us for a
One WAY in a different European country Per rental
detailed estimate
One Way Véhicle with snow tires in snow areas 79,26 € Per rental
One Way Véhicle with snow tires outside snow
301,00 € Per rental
areas
After Hours (check-out) 30,00 € Per rental
After Hours (check-in) 25,00 € Per rental
Tariff available up to 5km.
Delivery - Collection 18,00 € Per movement
Additional km : 1,81€TTC.
Paper invoices 2,50 € Per rental
ONE WAY = The vehicle is returned in a different agency than the pick-up one.
ADDITIONAL FEES
FEES TARIFFS 2015 net tax - euros :

ACCIDENT REPORT NOT RETURNED 10,00 € Per rental
SNOW EQUIPMENT NOT RETURNED 170,00 € Per rental

SECURITY DEVICES NOT RETURNED 25,08 € Per rental
INTERIOR CLEANING 135,00 € Per rental
LOST/THEFT OF KEYS 250,00 € Per rental
FUEL FAILURE 200,00 € Per rental
FUEL ERROR 350,00 € Per rental No mechanical damage or engine failure
PUNCTURES AND / OR DETERIORATION OF TIRES 300,00 € Per rental
BATTERY FAILURE (DISCHARGED BATTERY) 200,00 € Per rental
No Show 50,00 € Per rental
FINES ADMINISTRATION FEE 30,00 € Per rental
DAMAGE ADMINISTRATION FEE 60,00 € Per rental
REFUELLING SERVICE CHARGE 15,60 € Per rental
Tariffs Guide 2015
Contractual Waivers - Cars and Fun Vehicles
1,056160535
Medium Premium
WWI SLDW Reduced excess amount theft and
Reduced excess amount theft and Zero excess amount theft and accident
TARIFFS including tax - euros : All SCDW accident
accident + wwi + pai + wwi + spai
customers Tariff all customers
Tariff all customers Tariff if customer >or=26 years old
Excess Level ACRISS Code Ex similar models 1 - 4 days 5 - 14 days 15 days and + 1 - 4 days 5 - 14 days 15 days and + 1 - 4 days 5 - 14 days 15 days and +
Renault Twingo/Renault Clio/PG 208/Yaris

II MBMR/EXMR/ECMR/EDMR
Hybride
6,50 12,14 19,01 15,84 14,79 21,12 17,95 16,90 28,52 24,29 23,24
CDMR/MBAR/CRMR/CDMD/HCMR/ R.Mégane/Smart For2/R.Kangoo/PG

III
CWMR 308/DS 3
7,50 13,20 21,12 20,07 19,01 23,24 22,18 21,12 30,63 29,57 28,52
IV DDMR/DDAR Golf/A3/DS 4/Class A 7,50 13,20 21,12 20,07 19,01 23,24 22,18 21,12 30,63 29,57 28,52
Auris Hybride auto/R.Scenic 5pl/WV

V CDAR/IMMR/SDMR/CTMR/NTMR
Passat/DS3 Cab
8,50 15,44 23,24 22,18 21,12 25,35 24,29 23,24 34,85 32,74 31,68
IMAR/PDMR/IFMR/IWMR/CBAR/ MB Class B auto/ WV Touran 7pl/ Audi A4/

VI
CTAR WV Tiguan/Mini Cooper
8,50 15,44 23,24 22,18 21,12 25,35 24,29 23,24 34,85 32,74 31,68
R.Gd Espace/MB Class C auto/P.5008

VII FVMR/PDAR/IWAR/IFAR/SFAR
auto/WV Tiguan auto/MB GLA auto
9,50 16,50 25,35 24,29 23,24 27,46 26,40 25,35 38,02 36,97 34,85
WV Sharan auto/MB Viano Trend/MB Vito

VIII FVAR/PVAR/LVMR/ITMR/ITAR
combi/VW Coccinelle CAB
9,50 16,50 25,35 24,29 23,24 27,46 26,40 25,35 38,02 36,97 34,85
Deductible if Deductible if Deductible if Deductible if

Without any
TARIFFS including tax - euros : subscription subscription subscription subscription
subscription
Premium Medium SLDW SCDW
Deductible
In case of theft In case of theft In case of theft In case of
Excess Level ACRISS Code Ex similar models theft or Liability cap
and damages and damages and damages damages
accident
Renault Twingo/Renault Clio/PG 208/Yaris

II MBMR/EXMR/ECMR/EDMR
Hybride
0 220 90 475 850 13 036
CDMR/MBAR/CRMR/CDMD/HCMR/ R.Mégane/Smart For2/R.Kangoo/PG

III 0 350 90 675 1 250 16 744
CWMR 308/DS 3
IV DDMR/DDAR Golf/A3/DS 4/Class A 0 350 90 725 1 350 20 332
Auris Hybride auto/R.Scenic 5pl/WV

V CDAR/IMMR/SDMR/CTMR/NTMR
Passat/DS3 Cab
0 380 90 725 1 350 23 920
IMAR/PDMR/IFMR/IWMR/CBAR/ MB Class B auto/ WV Touran 7pl/ Audi A4/

VI CTAR WV Tiguan/Mini Cooper
0 420 90 825 1 550 33 488
R.Gd Espace/MB Class C auto/P.5008

VII FVMR/PDAR/IWAR/IFAR/SFAR
auto/WV Tiguan auto/MB GLA auto
0 450 90 875 1 650 33 488
WV Sharan auto/MB Viano Trend/MB Vito

VIII FVAR/PVAR/LVMR/ITMR/ITAR
combi/VW Coccinelle CAB
0 450 90 875 1 650 35 880
Tariffs Guide 2015
Contractual Waivers - Vans and Trucks
Medium =
WWI TOP CARE Reduced excess amount Premium = Deductible if Deductible if Deductible if
SLDW Without any
TARIFFS including tax - euros : All All theft and collision + wwi + Zero excess amount theft subscription subscription subscription
subscription
customers customers pai and accident + wwi + spai Premium Medium SLDW
Damages Damages Damages Theft or Deductible if

Excess Level ACRISS code Ex similar models 1-7 days 1 - 4 days 5-7 days 1 - 4 days 5-7 days 1 - 4 days 5-7 days Liability cap
and/or Theft and/or Theft and/or Theft Accident TOP CARE
VPIW R Kangoo, P Partner, Clio Rev,

I 13,73 21,12 23,24 21,12 28,52 26,40 34,85 30,63 0 325 90 1 100 2 100 16 744
KPIW Focus Rev
KMIW P. Expert,
KPSW P 207 Sté,
VPIA R Kangoo Dcab,
VMBW M Vito 5M3, R Trafic 5M3
II VMIW R Master 8M3, M Vito Long 14,79 21,12 28,52 26,40 34,85 30,63 40,13 36,97 0 415 90 1 450 2 100 23 920
VMHX, VMHW F Transit 8M3
VPIS VW Caddy Galeries
VPIX P Partner 3pl.avant
VPEE Goupil
VGIW Iv Daily 12M3

III VGDX Iv Daily 12 M3 7 places 15,84 21,12 40,13 36,97 45,41 41,19 50,70 46,47 0 490 90 1 750 2 100 28 704
VGHW P Boxer, R Master, F Ducato
M. Sprinter,
VYHW
Iv Daily 20 M3
TMBW
Iv Daily 20 3 Hayon,
TMBZ
M Sprinter 20M3 Hayon, Porte
IV TMSZ 16,90 21,12 40,13 36,97 45,41 41,19 50,70 46,47 0 565 90 2 050 2 100 32 292
L
TPDW
Iv Bennes D Cab
TPTW
Iv Simple Cab
VMPW
F Ranger 4X4 Pick-Up
KMFW
V Iveco 9M3, VW LT32 16,90 21,12 40,13 36,97 45,41 41,19 50,70 46,47 0 500 90 1 800 2 100 23 920
VMFW
VYFW Iveco 12M3, VW LT46 avec ou

VI 16,90 21,12 45,41 41,19 50,70 46,47 57,03 50,70 0 575 90 2 100 2 100 32 292
VYFZ sans Hayon
Tariffs Guide 2015
Contractual Waivers - Prestige
Medium = Reduced
Reduced
Reduced excess amount Premium = deductible if
WWI SLDW deductible if
TARIFFS including tax - euros : theft and collision + wwi + Reduced excess amount theft and subscription
subscription
pai collision + wwi + spai Medium or
Premium
SLDW
Damages and/or Theft or

Excess Level ACRISS code Ex similar models 1 - 14 days 15 days and + 1 - 14 days 15 days and + 1 - 4 days 5 - 14 days 15 days and +
Theft Accident
UVAR MB VIANO AMBIENTE LUXE

IX
FFAR AUDI Q5 / BMW X3 / MB GLK
14,17 43,60 41,42 50,14 46,87 59,95 55,59 52,32 1 000 500 2 500
AUDI A5 SB / BMW SERIE 4 GC

UDAR
X
LDAR
MB CLASSE E / BMW SERIE 5 / 15,26 56,68 53,41 64,31 61,04 74,12 69,76 65,40 1 780 890 4 450
AUDI A6
MB SLK / BMW Z4
FTAR AUDI A5 CAB / MB CLASSE E CAB /
PTAR BMW SERIE 3 CAB
XI
PSAR MB CLASS E COUPE / AUDI A5
16,35 64,31 61,04 70,85 66,49 79,57 75,21 70,85 2 000 1 000 5 000
XFAR COUPE
MB ML / VW TOUAREG
XEAR AUDI A7 / MB CLS

XII XCAR AUDI A8 17,44 83,93 78,48 91,56 86,11 99,19 93,74 88,29 2 980 1 490 7 450
LTAR MB SL / PORSCHE BOXSTER
LFAR AUDI Q7/ MB GL
GFAR BMW X6
XIII XXAR MB S CDI LIMOUSINE 18,53 103,55 98,10 111,18 103,55 120,99 114,45 107,91 3 800 1 900 9 500
LEAH PORSCHE PANAMERA HYBRID
LXAH PORSCHE CAYENNE HYBRID

Terms and Conditions of Hire

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Terms and Conditions of Hire

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TERMS AND CONDITIONS OF HIRE

1) TO WHOM DO THE RENTAL TERMS AND CONDITIONS APPLY? ................................................................. 2

If You allow an unauthorized person to drive the

Netherlands, Portugal, Spain (apart from islands and

Compact 3 years 5) WHAT ARE MY OBLIGATIONS TOWARD THE

Mobility services FR Pick up and return out of hours √

Medical assistance √ SAT NAV √

Technical assistance to the Refuelling service √

Theft Waiver (‘TW’) √ Vehicle internal cleaning service √

Limited Mileage selected during

• Europcar may also charge You for various

amount of the deposit plus the rental

the missing fuel plus a refuelling charge

2) Refuelling charge If You are a foreign hirer holding a Visa or MasterCard

The binding documents between You and Europcar

• Technical assistance for the rental vehicle

o Sending out a breakdown vehicle,

We or we/ Us or us / Ours or ours means Europcar

You or you / Yours or yours means any named driver

I-MANDATORY THIRD PARTY LIABILITY INSURANCE PROVISIONS

What am I covered for?

• bodily injury or death suffered by Third Parties; and

What is excluded from the cover?

Third Party Liability insurance does not cover:

What is the amount of my financial exposure for Third Party Liability?

How to notify us?

II-PROTECTION PRODUCTS PROVISIONS

COLLISION DAMAGE PROTECTION

What does this protect me against?

• you collide with a fixed or moving object; or

What is excluded from the protection?

What must I do to benefit from the protection?

• purchase the protection;

What is the amount of my financial exposure?

What am I protected against?

What is excluded from the protection?

The product will not protect you in the following circumstances:

What must I do to benefit from the cover?

• **purchase the product;

** these are the minimum requirements.

What is the amount of my financial exposure?

GLASS, LIGHTS AND TYRE PROTECTION

What am I protected against?

What am I not protected against?

You are not protected under this product:

• for any damage to sunroofs or panoramic roofs; or

• for the theft, fire or vandalism

• for the administration costs we incur in handling any damage file.

What must I do to benefit from the Protection?

What is the amount of my financial liability?

ASSISTANCE PLUS PROTECTION

What am I protected against?

• fuel failures or errors

• Breakage or loss of the Vehicle’s Keys

• Punctures and / or deterioration of tires

• Battery Failure (discharged battery)

What am I not protected against?

I am not protected against:

• The breakage of the engine due to battery failure or wrong fuel

• for the administration costs we incur in handling any damage file.

What must I do to benefit from the Protection?

What is the amount of my financial liability?

PERSONAL ACCIDENT& BAGGAGE PROTECTION