8018 Maintenance Manual Rev CB English

TABLE OF CONTENTS
1 General Information 1-1
1.1 Uptime™ Total Services 1-2
2 Setup and Timing Issues 2-1
2.1 Introduction 2-1

2.2 Setup Issues 2-2
2.2.1 Print Anvil 2-2
2.2.2 Printhead Gap 2-2
2.2.3 Ribbons 2-2
2.3 Important Printer Settings 2-3
2.4 Print Darkness 2-3
2.4.1 Print Speed 2-4
2.5 Print Signal Issues 2-4
2.5.1 Debounce Time 2-4
2.5.2 Print Delay 2-4
2.6 Moving the Printed Image 2-5
2.6.1 Registration 2-5
2.6.2 Offset 2-5
2.7 Timing issues 2-6
2.8 Distance between prints on the ribbon 2-6
2.9 Distance between prints on the substrate 2-6
3 Maintenance 3-1

3.2 Cleaning and Care 3-2
3.2.1 Quick/Regular Checks 3-2
3.2.2 Monthly Checks 3-2
3.3 Care of the Printhead 3-3
3.4 Cleaning the Printhead 3-3
3.5 Replacing the Printhead 3-4
3.5.1 Removing the damaged printhead 3-4
3.5.2 Setting the correct Printhead Resistance 3-5
3.6 Replacing the Peel Roller 3-7
3.7 Replacing the Ribbon Guide Rollers 3-8
3.8 Replacing the Ribbon Movement Roller 3-9
3.8.1 Replacing the Ribbon Movement Sensor 3-10
3.9 Replacing the Ribbon Tension Roller 3-11
3.10 Replacing the Ribbon Tension Sensor 3-12
3.11 Sensor Calibration 3-13
3.11.1 Calibration procedure 3-15
3.12 Replacing the Solenoid 3-17
3.13 Replacing the Drive Belt - Intermittent 3-18
3.14 Replacing the Printer PCBs 3-19
06/08 8018
TABLE OF CONTENTS
4 Technical Information 4-1

4.2 The 8018 Thermal Transfer Printer 4-2
4.3 Printer Components 4-3
4.3.1 Intermittent Drive System - Model 8018i Printer 4-4
4.3.2 Continuous Drive System - Model 8018c Printer 4-5
4.3.3 Ribbon Drive System 4-6
4.4 The Printhead Module 4-7
4.4.1 The Print Mechanism Components 4-8
4.4.2 Printhead Mechanism Operation 4-9
4.5 Printhead Assembly 4-11
4.5.1 Printhead Voltage Control 4-11
4.6 Printer Orientation 4-12
4.7 Printer Calibration 4-14
4.7.1 Ribbon Movement Calibration 4-15
4.7.2 Ribbon Movement Roller 4-16
4.7.3 Ribbon Tension Roller 4-16
4.8 Printer Electrical Components 4-17
4.8.1 Stepper Motors 4-18
4.8.2 Encoder 4-18
4.9 Power Configuration 4-19
4.9.1 Mains Power Switch 4-19
4.10 Printer Connection Points 4-19
4.10.1 Power Connections 4-20
4.10.2 Local User Interface Connection 4-20
4.10.3 Substrate Encoder Connection 4-21
4.10.4 External I/O Connection 4-21
4.10.5 Printer PCB 4-22
4.10.6 Printer PCB Components 4-22
4.10.7 Printer PCB Fuse 4-22
4.10.8 Printer PCB Connectors 4-23
8018 06/08
TABLE OF CONTENTS
5 Troubleshooting 5-1

5.2 Fault and Warning Messages 5-2
5.2.1 Fault Messages 5-2
5.2.2 Warning Messages 5-7
5.3 Common Issues 5-11
5.3.1 No Power to the Printer 5-11
5.3.2 Printhead Cables 5-11
5.3.3 Encoder 5-11
5.4 No Information Is Printed 5-11
5.5 The Printhead Does Not Move Out 5-11
5.6 Drive System Issues 5-12
5.6.1 Ribbon is not driving 5-12
5.6.2 Ribbon Drive Problems 5-12
5.6.3 Ribbon Creasing 5-12
5.6.4 Ribbon Breaking or Scuffing Prints 5-12
5.6.5 Ribbon Coning (Continuous Printers) 5-13
5.6.6 Peel Roller Problems 5-13
5.6.7 Head not returning to home position 5-13
5.7 Printhead Module Carriage Drive Problems 5-14
5.8 Display Issues 5-14
5.8.1 Back light only lit 5-14
5.8.2 LCD only, no Back light 5-14
5.8.3 Display is totally blank 5-14
5.9 Print Quality Problems 5-15
5.9.1 Faded print 5-15
5.9.2 Faded on one side 5-16
5.9.3 Blurred edges 5-16
5.9.4 Missing lines perpendicular to printhead 5-16
5.9.5 Print rubs off 5-16
5.9.6 Elongated or compressed print 5-17
5.9.7 Double printing 5-17
5.9.8 Prints occur on every other product (or less) 5-17
5.10 Image Selection Problems 5-18
5.10.1 Selecting an Image 5-18
5.10.2 Image corruption problems 5-18
5.11 Checking Database Information 5-18
5.11.1 Local 5-18
6 Spares and Replacement Parts 6-1
6.1 Consumables 6-1

6.2 Replacement Parts 6-1
06/08 8018
TABLE OF CONTENTS
8018 06/08
SECTION 1
GENERAL INFORMATION
8018 Thermal Transfer Printer
Maintenance Manual
SECTION 1 - GENERAL INFORMATION
1 General Information
This manual is designed to assist with keeping your 8018 Thermal Transfer
Printer in good working order.
Topics covered in the following sections include:
• General maintenance and cleaning.
• Technical information about the 8018.
• Information about using barcode laser scanners.
• Fault finding and troubleshooting problems.
• Replacement parts and recommended spares.
Additional information regarding mechanical drawings or electrical schematics

can be found on the CD in the relevant folders.
8018 06/08 1-1

SECTION 1 - GENERAL INFORMATION
1.1 Uptime™ Total Services

• Application Specialists
• Installation
• myMARKEM
• Repair Centre
• Training
As part of the Markem.Imaje continuous commitment to helping customers
succeed, Markem.Imaje has introduced the Uptime Total Solutions Program, a
comprehensive array of services to maximize uptime, productivity and customer
satisfaction. These value-added services focus in the following critical areas:
Maximizing the reliability of your coding systems. The Markem.Imaje
Reliability Program supports our customers with resources committed to the
"science of reliability." Our Reliability Engineering team works integrally with the
product development process to deliver best-in-class performance for all
Markem.Imaje products. For real life simulation, the program also incorporates
laboratory application testing as well as ongoing customer field reliability
monitoring and testing. Markem.Imaje customers can register at myMarkem.com
and view real-time reliability data, including MTB's on our most popular machine
products.
Ensuring a dependable supply chain. Markem.Imaje utilizes a fully Integrated
Logistic Management System supported by strategic partnerships with other
world-class companies like UPS Worldwide Logistics. Our regional repair centers
offer a cost-effective solution for modular exchange or repairs of Markem.Imaje
machines to keep your line running. Combining these capabilities with a strong
local presence around the globe and consistent product availability and delivery
performance all help keep you up and running.
Strengthening your relationship with us. Markem.Imaje representatives are
the industry-leading experts in marking and coding solutions. We work with the
vast majority of packaging equipment manufacturers (OEMs) to provide a
seamless integration and deliver you the right solution. Comprehensive support
programs include print samples on your actual packaging materials, on-line trials
or extended long-term trials to reinforce the high level of quality and reliability that
Markem.Imaje can bring to your application.
The program includes, but is not limited to, the following services: sample printing,
training, technical support, logistics support, financing, on-line support, contracts,
and project management. At the core of Uptime is our corporate reliability
program, unrivaled in our industry and the reason products such as the 8018
Thermal Transfer Printer, SmartDate® and 5000 Series case coders are the
undisputed industry leaders.
1-2 8018 06/08

SECTION 2
SETUP AND TIMING ISSUES
Operation Manual
SECTION 2 - SETUP AND TIMING ISSUES
2 Setup and Timing Issues

2.1 Introduction
The following section provides general advice for ensuring that your 8018
Thermal Transfer Printer is working at its most efficient.
Topics covered in this section include:

• Printhead Gap
• Print Platen
• Ribbons
• Printer Settings
• Print Signals
• Print Quality Issues
• Moving the printed image
• Timing Issues
8018 06/08 2-1

2.2 Setup Issues
2.2.1 Print Anvil

The print roller for Model 8018c and print anvil for Model 8018i are wear parts,
and should be checked regularly for damage.
If the print roller has become damaged this will cause print quality problems. For
example a flat spot on the Model 8018c roller rubber will appear as a repeated
blank area on the Test pattern. A worn area on the Model 8018i print platen
rubber may cause the print to be faded on one side.
2.2.2 Printhead Gap

This is the distance between the printhead in its home position and the contact
point on the substrate.
Do not use metal objects to test the gap distance, use only wood, plastic or other
non conductive non abrasive materials.
Adjustment to the print gap can be made by using the adjustment screw provided
with the mounting bracket. The gap between the printhead and the print platen or
print roller is critical to the performance of the printer.
The following settings are recommended:
Model 8018i - 1.00 mm - 3.00 mm
Model 8018c - 1.00 mm - 3.00 mm
Note: The printhead pressure setting is associated with the amount of printhead
gap. The smaller the printhead gap, the more printhead pressure
required.
2.2.3 Ribbons
The 8018 uses inside or outside wound ribbon; If this is webbed incorrectly
(wound the wrong way around) no printing can occur. Ensure that the ribbon is
webbed correctly around the print roller. (See webbing diagram on the rear of the
User Interface) The correct substrate/paper to ribbon match is also important for
print quality.
Different conditions will require different types of ribbon.
Some examples follow:
Wax/Resin, Wax/High Resin and Resin
For full details on ribbon please contact you local Markem.Imaje representative or
visit the Markem.Imaje Web site.
2-2 8018 06/08

2.3 Important Printer Settings

Various Printer Settings will affect the performance of the 8018 printers.
The initial setup of the machine would normally be performed by a qualified
Markem.Imaje trained technician, but if not the following information should prove
helpful.
2.4 Print Darkness

The print darkness is adjusted by varying the amount of time heat is applied for
each row of dots printed and altering the amount of cooling time allowed between
rows.
Generally, increasing the Darkness darkens the printing but can increase
smudging. Conversely, decreasing the Darkness reduces smudging. Some
ribbon/substrate combinations may require a Darkness other than the standard
100.
The 8018 automatically limits the amount of energy transferred to the Printhead.
This prevents the head being damaged by incorrect use of the darkness value. If
the print quality is not good refer to the Troubleshooting Section for diagnosis.
Print darkness levels should be set in relation to the print speed.
• For example, if the print speed is high, the print darkness may have to be
raised to achieve good print quality.
• If the print speed is lowered the print darkness should be reduced accordingly.
• As a general rule darkness levels should be kept as low as the line speed and
print quality requirements will allow This will ensure that the print-head life will
be used to its optimum.
• Darkness levels that are too high may also contribute to poor print quality or
ribbon breakage (especially when printing bar-codes or horizontal lines.)
• The maximum darkness level for any print speed is 150%. The 8018
automatically compensates for this if the print speed is raised or lowered.
• If a printhead dot has become damaged and no replacement printhead is
readily available, raising the darkness level may be enough to spread the heat
to effectively close the gap. This would allow the printer to be used until a new
printhead has arrived.
Note: The darkness level should be reduced when the new printhead is fitted.
8018 06/08 2-3

2.4.1 Print Speed

The speed that Printhead moves along the linear slide (Model 8018i).
The speed the ribbon moves on the print part of the cycle. (Model 8018c)
With Intermittent printers the speed is determined by the dwell time when the
substrate has stopped moving.
• If the print speed is set too low the substrate may start to move before printing
has finished.
• If the print speed is too fast the print quality may not be as good as it could be.
• With Continuous printers the speed is automatic as an encoder is used to
match the speed of the substrate.
• The ribbon speed has to match the substrate speed before printing can occur.
If the substrate speed is too high or too low this will affect the print quality.
2.5 Print Signal Issues
2.5.1 Debounce Time

This is the time that the PRINT GO signal must be present before it is actioned.
This avoids double triggering of the print signal if the signal is particularly noisy
(e.g ringing on a relay contact)
If the signal used is arriving as a double pulse, set the Debounce time just high
enough to stop the printer double printing.
The print signal is sampled every 5 milliseconds, so if the Debounce Time is set to
10 milliseconds, the Print Signal must be at least 15 milliseconds.
2.5.2 Print Delay

With the Model 8018i Intermittent printers, this sets a delay between a valid
PRINT GO signal and when the Printhead is moved out into position.
If the PRINT GO signal is received before the substrate is stationary, this allows
time for the substrate to settle before printing commences.
Set the print delay setting as low as possible as it increases the overall cycle time
of the printer.
Default - 0 ms
2-4 8018 06/08

2.6 Moving the Printed Image

The position of print within the printing area can be changed. Altering the
Registration and Offset values moves the printed information in the head feeding
direction and up and down the Printhead.
On intermittent printers, when the Registration is altered the printhead will move to
its new datum position immediately and will use this new datum until the
Registration is altered again.
2.6.1 Registration
It is possible to move the print image down the print area.
This ability is useful if small movements are required.
CAUTION: If larger position changes are required this method may not
be suitable.
For example, on a Model 8018i, if you have an image length of 30 mm and you
move the image down the printhead by 15 mm, then that gives you a total length
of 45 mm. The maximum print height is only 40 mm, so you will miss the last 5 mm
of the image.
When selecting the Image, if the amount of registration plus the image is too long,
you will get a warning message. You can press “Hide” to clear this warning, but
you should reduce the value or the image height before proceeding.
2.6.2 Offset
This allows fine adjustment of the print position across the printhead.
This ability is useful if small movements are required.
CAUTION: If larger position changes are required this method may not
be suitable.
8018 06/08 2-5

2.7 Timing issues

Many timing issues (speeding up the line/host machine) can arise when setting up
a new application, or when changing the way an existing application works.
Timing issues can be common to the Model 8018i and Model 8018c. Since the
machines work differently, it is likely that timing issues will vary with the machine
type.
2.8 Distance between prints on the ribbon

Two things can affect the distance between each print on the ribbon.
• If the substrate accelerates or decelerates between the end of the registration
and the start of print, the gap will be affected.
• When the printer adjusts the ribbon tension the gap will be affected.
2.9 Distance between prints on the substrate

With Intermittent printers the distance between the prints is set by the stopping
position of the substrate or labels.
With Continuous printers several things can affect the “minimum” distance
between the prints on the substrate:
• The amount of registration set after the Print Go signal.
• The Debounce distance.
The Model 8018c printers always allows the substrate to move a set distance after
receiving a Print go signal. This distance is the same no matter the speed of the
substrate.
After this distance the printhead has been lowered ready to print.
This ensures the printed image does not drift from the required position on the
substrate.
2-6 8018 06/08

SECTION 3
MAINTENANCE
Operation Manual
SECTION 3 - MAINTENANCE
3 Maintenance
3.1 Introduction
The 8018 series of Thermal Transfer Printers are extremely successful, however
as with any machine, if it is not set up and maintained correctly, problems can
occur.
This section is designed to provide information about how to keep your 8018
Thermal Transfer Printer in good working order.

• General cleaning and care.
• Maintenance schemes.
• Care of the printhead.
• Replacing the printhead.
• Replacing the peel roller.
• Replacing the ribbon guide rollers.
• Replacing the ribbon movement roller.
• Replacing the ribbon movement sensor.
• Replacing the ribbon tension roller.
• Calibrating the ribbon tension sensor.
• Replacing the ribbon tension sensor.
• Replacing the Solenoid
• Replacing the drive belt.
• Changing the printer hand.
8018 06/08 3-1

3.2 Cleaning and Care

To ensure that your 8018 Thermal Transfer Printer operates correctly, the entire
unit should be cleaned on a regular basis.
Particular attention should be given to the printer, especially if food products are
able to fall into the unit.
• Turn off the power to the printer.
• Clean inside the printer body. Since there are electronic components inside
this casing, DO NOT use water to clean the unit. Isopropanol cleaning wipes
can be used for this purpose.
• To clean debris from the inside of the printer body, Markem.Imaje recommend
the use of a soft bristle brush.
3.2.1 Quick/Regular Checks

• Check and clean printhead (daily check).
• Check that the ribbon is tracking through the rollers correctly. Pull the ribbon
through by hand, and visually check to see if the ribbon is creasing across the
width of the ribbon. (See Troubleshooting 10.7.3)
• Check the Peel Roller for any ink build up and clean if necessary.
• Check that Darkness / Speed settings are site standard. This will ensure that
the print remains a good quality, and it may also highlight any potential
problems. For example, if the darkness is unusually high, the printhead may
need cleaning. The darkness has probably been set high to compensate.
• Check condition of Platen rubber (Model 8018i). Clean or replace it if
necessary. The platen rubber needs to be smooth, flat and free from debris.
To change the platen rubber, first take the old platen rubber off. All the
adhesive should be removed from the metal platen base. Replace with a
Markem.Imaje platen rubber for best results.
• Check for wear or internal debris.
3.2.2 Monthly Checks

• Check condition of peel roller: Remove roller and inspect internally for wear.
Replace if necessary.
• Check condition of the ribbon guide rollers: Check that bearings are smooth.
• Check condition of ribbon sensor roller. Inspect the roller coating for wear and
damage. If worn or damaged, replace the roller.
• Ensure all rollers are square to the Printer.
• Print a test image to check printhead quality and alignment. See Section 6 -
Menus.
• Check condition of printhead carriage drive belt and associated components:
pulleys, bearings, retainers and shafts.
3-2 8018 06/08

3.3 Care of the Printhead

Although purpose-built for its application, the printhead is still subject to wear and
tear. Careful consideration at the time of installation and regular preventative
maintenance can significantly help to maximise printhead life.
The most frequent cause of printhead damage is abrasion - either from ingress of
airborne particles or from an abrasive substrate surface. Consequently, printhead
life varies considerably among substrate materials and among applications.
The thermal ribbon protects the printhead against wear. With use of various
ribbon widths and an abrasive substrate, it is possible that the unused,
unprotected, section of the printhead is subjected to wear and damage. Usually,
abrasive substrates have pre-printed inks. Particularly, some red inks may be
more abrasive than other colours.
Procedures for all thermal transfer printers follow:
• Regularly clean the printhead. The frequency of cleaning is entirely
application and environment specific.
• To minimise printhead wear, always use the minimum pressure that delivers
an acceptable print quality.
3.4 Cleaning the Printhead

The printhead should be cleaned at regular intervals. These depend on machine
use, operating environment, and choice of thermal ribbon.
1. Turn off the power to the controller and remove the ribbon.
2. Allow the printhead to cool to normal room temperature before proceeding in
order to prevent the possibility of thermal shock damage.
3. Use a cotton swab or a soft cloth soaked in Isopropanol solvent to remove any
residue from the printhead. Take care not to use excessive amounts of
solvent.
The print line is located on the bevelled edge of the printhead.
Use great care not to damage the printhead during cleaning. UNDER NO
CIRCUMSTANCES should abrasive materials, or tools such as screwdrivers, be
used for cleaning the printhead.
Replace the ribbon and check the print quality. If the overall quality is poor, or
some of the dots are not printing, the printhead may need to be adjusted or
changed.
8018 06/08 3-3

3.5 Replacing the Printhead

Turn off the power to the printer.
Always ensure anti static precautions are used when handling new printheads.
3.5.1 Removing the damaged printhead
1. Remove the four retaining screws 2. Lift the clamp off and place to one
from the Printhead cable clamp. side.
3. Loosen the printhead ribbon 4. Remove the printhead ribbon from

securing connector by pushing the the PCB.
black section forward.
5. Undo the printhead quick release 6. Push the printhead backwards and
screw. remove from the Module.
Note: When fitting a new printhead ribbon cable ensure that the black
connector is fully extended before pushing in the ribbon. Secure fully
after fitting.
3-4 8018 06/08

3.5.2 Setting the correct Printhead Resistance

Note the resistance value printed on the PCB side of the new Printhead. This
value must be entered into the User Interface menu structure.
The processor will then adjust the voltage level to suit the particular printhead
resistance level.
Each Printhead has an individual

Resistance level, and the voltage level
setting required for each is different.
A label on the printhead displays the
rating for that particular one.
In this case, R = 1094
The Printhead resistance option can be accessed from the Print Settings menu.
To access the Print Settings Menu:
1. From the Menu screen select Print Settings.
4. Test Print
5. Print Settings
6. Darkness
Back Select
2. The Print Settings Menu screen is displayed.
1. Registration
2. Offset
3. Pressure
Back Select
3. Use the bottom Quad button to scroll to the TPH Resistance menu or enter
the item number at the numeric keypad.
8018 06/08 3-5

4. Press the right button to Select the menu.
3. Pressure
4. TPH Resistance
5. Print Speed
Back Select
5. The TPH Resistance menu screen is displayed.
TPH Resistance
Current: 1125
New: 1085
Cancel Accept
6. Enter the new value by using the numeric keypad or use the top and bottom
Quad buttons to change the value.
7. When finished press the right button to Accept the changes.
3-6 8018 06/08

3.6 Replacing the Peel Roller

The Peel Roller body is a wear part and should be checked for damage and
changed if necessary.
1. Remove the retaining screw from 2. Carefully remove the peel roller
the end of peel roller. ensuring not to drop any components.
3. Fit a new peel roller assembly and 4. After securing, rotate the roller to
secure. ensure it is moving freely.
8018 06/08 3-7

3.7 Replacing the Ribbon Guide Rollers

The ribbon guide rollers are vulnerable to damage through misuse and may have
to be changed if they become bent or damaged.
The procedure is as follows:
1. Remove the retaining screw from 2. Carefully remove the ribbon guide
the end of the guide roller. roller ensuring not to drop any
components.
3. Fit a new guide roller assembly 4. After securing, rotate the roller to
and secure. ensure it is moving freely.
3-8 8018 06/08

3.8 Replacing the Ribbon Movement Roller

If any parts of the movement roller has been damaged, the assembly will have to
be replaced.
Switch off and disconnect the power to the machine.
1.Release the ribbon supply reel securing clasp by applying pressure with a
screwdriver or Allen key.
2. Pull the reel upwards to remove it. 3. Remove the securing screws
from the roller housing.
4.Lift out the roller and housing 4.Fit a new assembly and secure.
from the printer body.
8018 06/08 3-9

3.8.1 Replacing the Ribbon Movement Sensor

If the sensor has to be replaced, the procedure should be as follows:
Remove the Ribbon Movement roller as previously described.
1. Undo the six retaining screws and 2. Disconnect the Sensor from the
remove the cover from the printer body. Printer PCB.
3. Undo the retaining screw and 4. When fitting a replacement

remove the sensor from the printer sensor, ensure that the retaining
body. screw is secured.
3-10 8018 06/08

3.9 Replacing the Ribbon Tension Roller

If the tension roller becomes damaged the whole assembly may require changing.
1. Remove the retaining screw from 2. Lift the assembly off the shaft.
the ribbon tension roller assembly. Ensure that the spring does not get
lost.
3. Remove the retaining screw from 4. Fit a new assembly and secure.
the roller.
When fitting a replacement assembly ensure that the spring is positioned

towards the outside edge of the printer body. Due to the proximity of the magnets
it may be necessary to use a small tool to retain the spring in position while fitting
the new assembly.
8018 06/08 3-11

3.10 Replacing the Ribbon Tension Sensor

If the tension sensor has to be replaced, the procedure should be as follows:
1. Undo the six retaining screws and 2. Undo the eight retaining screws and
remove the cover from the printer remove the printer PCB. Remove the
body. printhead ribbon cable to avoid damage.
3. Remove the two sensor retaining 4. Remove the sensor from the printer
screws from the printer body.
1. Disconnect the sensor connector 2.When fitting a replacement sensor,

from the printer PCB and remove. ensure that the retaining screw is
secured.
The Tension sensor is fragile, be careful not to damage it when replacing the
assembly.
3-12 8018 06/08

3.11 Sensor Calibration

The tension sensor will require re-calibrating once it has been fitted.
When you replace the Main PCB, Tension Sensor PBC, or Tension Sensor
Assembly, you will need to calibrate the tension sensor.
This is achieved by standing the printer on it’s side, and using the Local User
Interface menu… 7 (Engineering), 3 (Manual Control), 3 (Tension Control) to take
three readings from the sensor whilst applying weights…
1st reading with 0 Newton load
2nd reading with 1.5 Newton load
3rd reading with 2.5 Newton load
A calibration value is then calculated and stored in the printer.

The Calibration weights are shown below:
Figure 3–1: Calibration Weights Part No. 10028386
8018 06/08 3-13

1. 2.
3. 4.
5. 6.
3-14 8018 06/08

3.11.1 Calibration procedure
1. Place the 8018 Thermal Transfer Printer on its side and power up. (1)
2. Remove the ribbon after the initial calibration process has finished. (2)
3. From the Local User Interface select 7 (Engineering), 3 (Manual Control), 3
(Tension Setup)
Tension Setup
Remove System Tension
ADC Value 13
Back Confirm
4. The LUI displays “Remove System Tension” check that there is no weight
on the tension roller and then press Confirm.
Tension Setup
Install 1.5N Weight
ADC Value 9
Back Confirm
5. The LUI displays “Install 1.5N weight”

6. Locate the 1.5N weight on the Tension Roller (4 & 5)
7. Press “Confirm”
8. The LUI displays “Install 2.5N weight”
Tension Setup
Install 2.5N Weight
ADC Value 61
Back Confirm
9. Locate the 1N weight on the 1.5N weight (6 & 7)

8018 06/08 3-15

11. The LUI displays “Distance per ADC”
Tension Setup
Target Tension 68
Dist per ADC 0.37
Back Confirm

Note: The figures shown are examples and will not necessarily reflect the
figures displayed for individual printers.
3-16 8018 06/08

3.12 Replacing the Solenoid

If the solenoid has to be replaced, the procedure should be as follows:
1. Undo the six retaining screws and 2. Undo the eight retaining screws and
remove the cover from the printer remove the printer PCB.
body.
3. Remove the solenoid connector 4. Undo the two retaining screws and
from the printer PCB. remove the solenoid retaining clamp.
5. Unscrew the solenoid from the 6. Replace with a new solenoid and re-
printer body and remove. fit into the printer body. When replacing
the solenoid ensure the wiring is not
trapped.
8018 06/08 3-17

3.13 Replacing the Drive Belt - Intermittent

The Model 8018i Intermittent printer drive belt can become worn or damaged after
long periods of running. The belt should be checked at regular intervals for wear
or damage.
If the belt has to be replaced, the procedure is as follows:
1. Remove the four retaining screws 1. Remove the four retaining screws
from the print module and remove it. from the print module carriage and
remove it.
3. Note the belt clamp under the 4. Loosen off the belt tensioner screw.
carriage plate.
3. Use a screwdriver to relieve the 3. Remove the drive belt and fit a
spring tension on the belt pulley. replacement. Ensure that the
tensioner screw is secured after fitting.
3-18 8018 06/08

3.14 Replacing the Printer PCBs

If the printer PCB has to be replaced the procedure should be as follows:
Switch off and disconnect the power to the printer.
1. Undo the six retaining screws and 2. Disconnect the connectors from the
remove the cover from the printer printer PCB. Take note of the position
body. of the connectors.
2. Undo the eight retaining screws and

remove the printer PCB.
Note: When a Printer PCB is replaced, the Printhead resistance has to be re-
entered and the Tension Sensor has to be re-calibrated.
8018 06/08 3-19

3-20 8018 06/08

SECTION 4
TECHNICAL INFORMATION
Operation Manual
SECTION 4 - TECHNICAL INFORMATION
4 Technical Information
4.1 Introduction
This section is designed to provide quick access to Technical information about
the 8018 Thermal Transfer Printer.

• Printer Components
• Printhead Module
• Printer Orientation
• Printer Electrical Components
• Interfaces
8018 06/08 4-1

4.2 The 8018 Thermal Transfer Printer

The 8018 Thermal Transfer Printer is the unit that contains all the printer
mechanics together with the control electronics.
Two distinct versions of the printer are available:
Model 8018i - Intermittent Printer
Model 8018c - Continuous Printer
The Continuous model is available in left or right hand versions.
The Intermittent print module is mounted onto a linear slide and the Continuous
printer module is mounted onto a fixed mounting plate.
Figure 4–1: Model 8018i - Intermittent Printer
Figure 4–2: Model 8018c - Continuous LH and RH Printers
4-2 8018 06/08

4.3 Printer Components

The image below shows the main components of the printers:
1. Ribbon supply reel

2. Ribbon take up reel
3. Printhead module
4. Thermal Transfer Printhead
5. Actuator mechanism
6. Ribbon tension roller
7. Ribbon movement roller
8. Ribbon guide rollers
9. Intermittent linear slide / Continuous print module mounting plate
6 3
2 8
5
4
9 8
Figure 4–3: Intermittent Printer Components
6 3
2 8
4 5
9 8
Figure 4–4: Continuous Printer Components
8018 06/08 4-3

4.3.1 Intermittent Drive System - Model 8018i Printer

The intermittent version of this printer requires the printhead to move over the
substrate while printing occurs.
The printhead module (A) is driven backward and forward along a linear slide (C)
by means of a printhead carriage (B) that is connected to the drive belt.
The printhead module is mounted on this carriage and is secured by four screws.
The linear slides are supplied with a linear ball bearing carriage which provides a
smooth motion for the assemblies.
A stepper motor is used to drive a toothed drive belt (D) around two geared
pulley's, (E) one of which is used to tension the belt.
Two other stepper motors are used to control the ribbon drive system.
Printing occurs while the substrate is stationary.
I
E E
D
A
C
Figure 4–5: Model 8018i - Intermittent Printer
4-4 8018 06/08

4.3.2 Continuous Drive System - Model 8018c Printer

The Continuous version of this printer does not require the printhead to move over
the substrate while printing occurs.
The print module (A) is mounted onto the print carriage (B) the same way as for
the Intermittent version of this printer, but this is then fixed onto a rigid mounting
block (C).
The printhead module is held in a fixed position and has no linear motion.
Printing occurs when the substrate is in motion.
A
C
Figure 4–6: Model 8018c LH - Continuous Mode

Two Stepper motors are used to control the ribbon drive system. These are
responsible for accelerating the ribbon up to the same speed as the substrate so
that printing can occur.
8018 06/08 4-5

4.3.3 Ribbon Drive System

The ribbon drive system is responsible for control of the ribbon tension, ribbon
movement and ribbon operating speed.
(A) Ribbon Take up Reel

(B) Ribbon Supply Reel
(C) Ribbon Movement Roller
(D) Ribbon Tension Roller
The ribbon drive is a direct drive system and does not require the use of a clutch.
This is achieved by the use of two stepper motors.
The stepper motors are connected to the ribbon supply and waste take up spools.
This gives the printer the ability to drive the ribbon accurately in both directions.
The drive system requires no setting up and therefore alleviates the possibility of
incorrect torque being used.
The ribbon is routed around a movement roller and a tension roller. When
operating these supply data to a microprocessor via hall effect sensors.
The 8018 firmware uses an algorithm to calculate the amount of tension required
for the ribbon and adjusts the stepper motors accordingly.
4-6 8018 06/08

4.4 The Printhead Module

The 8018 print module is designed to be used on all versions of the 8018 printers.
The modular design means that it can be used for both Intermittent and
Continuous versions of the printer. The module can also be easily changed from a
left hand to a right hand version. (L) and (R)
The print module (A) houses the spring loaded quick release mechanism (B) for
printhead movement. The printhead assembly (C) is connected via an adapter
plate (D) to the this mechanism.
.
A A
B
D
L R
C C
8018 06/08 4-7

4.4.1 The Print Mechanism Components

The print mechanism consists of a 24V solenoid (A), an actuator mechanism (B),
a print module housing (C) containing a gimballed printhead assembly (D) with
thermal transfer printhead (E).
The Peel Roller (F) is used to separate the Ink ribbon from the substrate after
printing.
C
F
4-8 8018 06/08

4.4.2 Printhead Mechanism Operation

When the Solenoid (A) is activated (1) the actuator mechanism (B) is rotated to its
down position.(2)
This in turn moves the printhead assembly (D) into contact with the substrate
ready to print. (3)
A 1
D
3
8018 06/08 4-9

The Model 8018i Intermittent printer also has a linear motion when printing. The
distance travelled is dependant on the size of the print.
The following example shows the start position (A) and end position (B) of the
printhead during the printing process.
After each print the printhead is raised and returned to the start position.
B
A
Figure 4–7: Printhead linear motion
A B
Figure 4–8: Print Module start and end position
3 1
Figure 4–9: Intermittent printing sequence
1. Head down.
2. Print
3. Head up
4. Return
4-10 8018 06/08

4.5 Printhead Assembly

The printhead assembly is designed for easy removal and replacement.
The assembly plate is attached to the printhead by two 3 mm dowel pins and two
3 mm cap head screws.
The complete assembly can be detached from the print module easily by undoing
the quarter turn spring loaded screw mechanism behind the printhead. The
printhead assembly can then be removed.
The printhead resistance level is shown on the label attached to the printhead.
4.5.1 Printhead Voltage Control

The printhead voltage is electronically adjusted under processor control.
The resistance level of the printhead is entered at the Local User Interface.
Menu - Print Settings - TPH Resistance.
8018 06/08 4-11

4.6 Printer Orientation

It is critical to the success of the printer that all parties understand the orientation
of the printer.
With Model 8018i printers, the substrate is stationary when being printed onto and
the only issue here is access to the printer. Intermittent printers are therefore Left
Hand only.
The Model 8018c printers can be Left or Right hand orientated.
The decision to select a right or left hand printer will depend on the direction of the
substrate.
With Continuous printers the print-head angle must always be in the direction of
travel of the substrate.
The rule for determining the printer hand is as follows:
4-12 8018 06/08

Left Hand Printer showing: Right Hand Printer showing:

Angle of the Printhead. Angle of the Printhead.
Direction of the Substrate travel. Direction of the Substrate travel.
If the Model 8018c is to print from the underside of the substrate, and access to
the printer is to face in the same direction, the opposite hand would be required.
Alternatively the same hand could be used but access would have to be from the
opposite side.
Right Hand Printer showing: Left

Angle of the Printhead. Hand Printer showing:
Direction of the Substrate travel. Angle of the Printhead.
Direction of the Substrate travel.
8018 06/08 4-13

4.7 Printer Calibration

The Model 8018i printer calibrates on power up or if the ribbon has been removed
and replaced.
This is done to check the diameter of the ribbon and the ribbon tension.
B C
Figure 4–10: Model 8018iIntermittent Printer
A C
B A C
C
C B
Figure 4–11: Model 8018c Continuous Printer
(A) Ribbon movement roller

(B) Ribbon tension roller
(C) Ribbon guide rollers
Note: The mechanical mechanism for the Model 8018c ribbon tension is fitted
as standard to both sides, but the tension sensor is in the same position
for both.
4-14 8018 06/08

4.7.1 Ribbon Movement Calibration

Both Intermittent and Continuous versions of the 8018 Thermal Transfer Printer
require the ribbon drive to be calibrated.
Ribbon calibration is performed by running the two ribbon drive stepper motors.
This in turn drives the ribbon round a movement roller which has a 2 pole magnet
on the end of it.
The ribbon sensor input is connected to a Hall-effect sensor mounted in the
printer base plate.
The printer electronics detect the rotation of the magnet.
This signal is then analysed by the firmware to establish the diameters of the
ribbon supply and take up reels.
Ribbon tension is then adjusted by stepping the two ribbon drive motors
independently at the required ratio.
8018 06/08 4-15

4.7.2 Ribbon Movement Roller

The ribbon movement roller (A) has a high friction coating and has a 2 pole
magnet (B) on the end. The roller is fitted with bearings (C) and mounted into a
housing unit (D). This unit is then fitted onto the base plate of the printer.
With the roller in position it is located next to a Hall effect sensor (E).
As the roller and magnet rotate, the magnetic field strength varies.
Data is gathered by the Hall effect sensor and analysed by the processor.
This used to control the ribbon drive.
AA
CC DD
BB
E
4.7.3 Ribbon Tension Roller

The ribbon tension roller is used to help maintain a constant tension on the ribbon.
The roller is mounted onto a sprung and pivoting dancing arm mechanism (A).
At the opposite end of the mechanism are two magnets(B).These are positioned
either side of a Hall Effect sensor (C). The magnetic field strengths are measured
between each print. The data from this sensor is then analysed by the processor
and the stepper motors are adjusted accordingly.
.
B
B
4-16 8018 06/08

4.8 Printer Electrical Components

The image below show the main electrical components of the printers:
5
4
6 7
2 3
1. Ribbon Tension Sensor.

2. Ribbon Movement Sensor.
3. USB Port.
4. Printhead Power/Logic Ribbon.
5. Carriage Stepper Motor.
6. Ribbon Stepper Motor.
7. Ribbon Stepper Motor.
8. Solenoid.
8018 06/08 4-17

4.8.1 Stepper Motors

The 8018 Thermal Transfer Printers use three stepper motors, one to drive the
carriage for the printhead module and two for control of the ribbon.
The 18i uses three stepper motors and the 18c two stepper motors.
The position of the stepper motors is the same for all models of the 8018.
The stepper motors are four wire motors connected in a unipolar configuration.
The motors are connected to the printer board via 4-way 2.54 mm Molex KK
connectors.
Connection points:
• J7 - Ribbon motor 1 (Supply LH Printers)
• J8 - Ribbon motor 2 (Take up LH printers)
• J9 - Carriage Motor (Intermittent Printer)
When the printer is in Intermittent mode the printhead carriage motor steps are in
direct relationship to the linear movement of the printhead.
With Continuous versions of the printer the printhead carriage has no linear
motion during printing.
The ribbon motors steps are configured according to data from the Ribbon roller
sensor, Ribbon tension sensor and Encoder if being used.
4.8.2 Encoder
The Encoder is used in conjunction with Continuous printers.
The Encoder is used to calculate the current Substrate speed and adjust the
ribbon speed to match.
The four wires from the Encoder connect into the printer through a removable
screw terminal connector on the printer body.
4-18 8018 06/08

4.9 Power Configuration

Connect the required power (90 - 260 V AC 50 - 60 Hz) to the power supply unit
using the IEC lead provided. A 10 A fuse is used in the mains plug connector, or a
10 A MCB is recommended to protect the supply cable at source. The IEC inlet
contains 20 mm T5AH250V ceramic fuses. The Power supply unit provides
24VDC for the Printer.
4.9.1 Mains Power Switch

The power supply connector comprises of an On/Off switch, a IEC320 socket and
a 250V Fuse holder.
No voltage configuration is required as the unit uses a universal input power
supply.
4.10 Printer Connection Points

The main connection points for the Printer unit are shown below:
3 4
Figure 4–12: Printer Connection Points
1. Power Connector
2. I/O Connector
3. Local User Interface Connector
4. Encoder Connector
8018 06/08 4-19

4.10.1 Power Connections

The Interface between the Power supply and Printer is a single multi-core cable.
Connection is via a six way removable screw terminal (X14) on the rear of the
printer.
Table 4– 1: Power Connection (X14)
Pin No. Function
1 24 VDC - 36 VDC
2 24 VDC - 36 VDC
3 0V
4 0V
5 Earth
6 Earth
4.10.2 Local User Interface Connection

The Interface between the printer and the Local User Interface is a single multi
core cable. Connection is via an eight way removable screw terminal (X17) on the
rear of the printer.
Table 4– 2: User Interface Connection (X17)
Pin No. Function
1 24vdc - 36vdc
2 0v
3 Transmit Data +ve
4 Transmit Data -ve
5 Receive Data +ve
6 Receive Data -ve
7 Cable shield
8 Reserve
4-20 8018 06/08

4.10.3 Substrate Encoder Connection

The Interface between the printer and the Substrate Encoder is a single multi core
cable. Connection is via a five way removable screw terminal (X12) on the rear of
the printer.
Table 4– 3: Substrate Encoder Connection (X12)
Pin No. Function
1 5 VDC
2 Input 1 (Not used)
3 Input 2
4 0V
5 Reserve
4.10.4 External I/O Connection

The Interface between the printer and the Host machine is a single multi core
cable. Connection is via a seven way removable screw terminal (X4) on the rear
of the printer.
Table 4– 4: External I/O Connection (X4)
Pin No. Function
1 +24 VDC - I/O
2 PRINT GO Input (PNP sensor or +24V Switched)
3 0V
4 Fault Output NC (Contacts Open for Fault)
5 Fault Common
6 Warning Output NC (Contacts Open on Warning)
7 Warning Common
8018 06/08 4-21

4.10.5 Printer PCB

The 8018 Thermal Transfer Printer printer PCB is located in the printer unit.
The printer PCB controls the printhead signals, motor movement and solenoid
actuation inputs and outputs.
The Continuous version of the printer interfaces with a speed encoder for
matching of print speed.
4.10.6 Printer PCB Components

The main components of the printer PCB are shown below:
4.10.7 Printer PCB Fuse

The supply is protected by a 5 x 20mm anti surge fuse rated at 5A this is located
under the PCB.
Note: The same PCB is used for both the 18i and 18c versions of the printer.
The connections and Firmware required however are different.
4-22 8018 06/08

4.10.8 Printer PCB Connectors

The printer PCB connectors are listed below:
Table 4– 5: Printer PCB Connectors
Number Connector Function
J1 Programming Header (not fitted)
J2 24-way Ribbon Printhead Power/Logic
J3 26-way IDC BDM Header (not fitted)
Removable screw
J4 I/O
terminal
J5 Expansion 1 (not fitted)
J6 Expansion 2 (not fitted)
4-way 2.54 mm
J7 Ribbon Motor 1
Molex KK
4-way 2.54 mm
J8 Ribbon Motor 2
Molex KK
4-way 2.54 mm
J9 Carriage Motor
Molex KK
J10
2-way 2.54 mm
J11 Solenoid
Molex KK
Removable screw
J12 Substrate Encoder
terminal
J13 9 way D socket RS-232 Debug (not fitted)
Removable screw
J14 Power
terminal
3-way 2.54 mm
J15 Ribbon Tension Sensor
Molex KK
3-way 2.54 mm
J16 Ribbon Movement Sensor (Encoder)
Molex KK
Removable screw
J17 Local User Interface
terminal
J18 Test Mode Link
4-way 2.54 mm
J19 USB
Molex KK
8018 06/08 4-23

4-24 8018 06/08

SECTION 5
TROUBLESHOOTING
Operation Manual
SECTION 5 - TROUBLESHOOTING
5 Troubleshooting
5.1 Introduction
This section is designed to provide information that will help you quickly solve
problems which may stop your 8018 Thermal Transfer Printer working efficiently.
• Fault messages
• Warning messages
• Common Issues
• Drive System Issues
• Print Module Drive Problems
• Display Problems
• Print Quality Problems
• Image Selection Problems
8018 06/08 5-1

5.2 Fault and Warning Messages

The messages are listed below along with potential causes and remedial actions.
5.2.1 Fault Messages

In the event of a fault, a message is displayed on the Home screen or Menu
screen being accessed at the time. Some fault messages can be temporarily
hidden by pressing the “Hide” option button. This allows the action being
performed in a particular menu to be completed. Other faults will require
immediate attention.
Table 5– 1: Fault Messages
Fault Message 1002 - Printer Hardware Fault
Possible
A problem has occurred with the printer hardware.
Causes
Remedial
Return the printer to the Markem.Imaje service centre.
Action
Fault Message 1004 - Printhead Detect Failure
The printhead cable is loose.

Possible
The printhead cable is damaged
Causes
The printhead is damaged.
Remedial Check the printhead and printhead cable for damage.

Action Try a different printhead.
Fault Message 1005 - Software Fault
Possible
The software has experienced an error condition.
Causes
Remedial
Re-power the printer.
Action
5-2 8018 06/08

Fault Message 1006 - Software Assert
Possible
The software has experienced an error condition.
Causes
Remedial
Re-power the printer.
Action
Fault Message 1007 - Printhead Resistance Not Set
Possible
A new printer PCB has been fitted.
Causes
Remedial
Set the printhead resistance level.
Action
Fault Message 1008 - Tension Not Calibrated
Possible
A new printer PCB has been fitted.
Causes
Remedial
Calibrate the Tension sensor.
Action
Fault Message 1009 - Printer Orientation Not Set
Possible The printer orientation has not been set after a firmware
Causes upgrade.
Remedial
Set the printer Orientation. Left or Right Hand
Action
Fault Message 1011 - DC Power Supply Range Error
Possible
PCB component failure.
Causes
Remedial
Repair or replace the PCB.
Action
Fault Message 1012 - 5v Logic Supply Range Error
Possible
Causes
Remedial
Action
8018 06/08 5-3

Fault Message 1104 - Calibration Failed initial Tension
No ribbon fitted.
The ribbon is not webbed up correctly.
Possible Wrong ribbon width selected.
Causes The supply spool is slipping.
The take up spool is slipping.
The printer is set to the wrong printer type.
Check the ribbon.

Remedial Check the take up spool.
Action Check the printer type in the Settings - Machine options
Use the diagnostic screen to check the calibration values.
Fault Message 1105 - Calibration Ribbon Sensor Failed
Possible The ribbon movement sensor is damaged.

Causes The ribbon movement roller magnet is damaged.
Remedial
Check the sensor and magnet for damage.
Action
Fault Message 1106 - Calibration Diameter Out of Range
Incorrect ribbon fitted.

Possible
The ribbon is wound directly onto the take up spool without a
Causes
ribbon core.
Remedial Fit the correct ribbon

Action Wind the ribbon onto a ribbon core.
Fault Message 1107 - Calibration Unable to Tension
The ribbon tension sensor is damaged.

Possible
The ribbon tension roller is damaged.
Causes
The ribbon tension sensor requires calibrating.
Check the ribbon sensor and roller for damage.

Remedial Use the diagnostic screen to check the tension sensor input
Action signal.
Re-calibrate the tension sensor.
Fault Message 1108 - Tension Sensor Error
Possible
Causes
Remedial
Action
5-4 8018 06/08

Fault Message 1201- Ribbon Fault
The ribbon has broken during calibration.

Possible
The ribbon has broken during printing.
Causes
The ribbon tension sensor is faulty.
Re- web the ribbon.

Remedial
Use the diagnostic screen to check the ribbon tension
Action
sensor input signal.
Fault Message 1202 - Solenoid Fault
The connector to the solenoid has become loose.

Possible
The connector or wiring is damaged.
Causes
The solenoid is damaged.
Check the solenoid by using the Manual control function to

operate it.
Remedial
Check the Diagnostics screen solenoid output to see if it
Action
toggles on/off
Change the solenoid.
Fault Message 1204 - Printhead Voltage Fault
Faulty printhead.
Possible
Faulty printhead ribbon cable.
Causes
Faulty printer PCB
Check the printhead and ribbon cable for damage.

Remedial
Try fitting a different printhead or ribbon cable.
Action
Replace the printer PCB
Fault Message 1307 - RTC Fault
Possible
Causes
Remedial
Action
8018 06/08 5-5

Fault Message 1400- Corrupt File system
Possible
The database has become corrupted.
Causes
Remedial Use the “Restore to Factory” defaults function and re-

Action download the Image.
Fault Message 1401 - Failed to Restore Image
Possible
Image / Font file missing
Causes
Remedial Re- download the Image

Action Select another Image
Fault Message - 1500 Printer Overheat
Possible High ambient temperature

Causes The pack rate is too high.
Remedial Switch off the printer and allow to cool down.

Action Reduce the line speed.
Fault Message 1502 - Printhead Over Temperature
The print darkness level is too high.

Possible
The printhead is damaged.
Causes
The printhead thermistor is damaged.
Remedial Reduce the darkness level.

Action Replace the printhead.
5-6 8018 06/08

5.2.2 Warning Messages

In the event of a warning, a message is displayed on the Home screen or Menu
screen being accessed at the time. Home screen warnings can be hidden by
pressing the “Hide” option button. If the same warning re-occurs the message will
be displayed again. Menu screen warnings can also be hidden so that the action
being performed in a particular menu can be completed. In this case if the warning
re-occurs the message will not be displayed a second time, instead the Status
symbol will change to the warning symbol. This allows manual operation of the
printer without having to continually clear the warning message. e.g. missed print
warnings.
Table 5– 2: Warning Messages
Warning Message 2001 Clock Problem
Possible
The system clock has been reset to the default value.
Causes
Remedial
Re-configure the system date and time.
Action
Warning Message 2100 - Image Not Ready
Possible The printer was unable to locate the image due to a timing
Causes issue
Remedial Reduce the pack rate speed or reduce the number of updating
Action fields on the image.
Warning Message 2101 - Missed print
Possible The printer was unable to print the image due to a speed or
Causes timing issue. (Continuous printers)
Remedial Reduce the pack rate speed or reduce the number of updating
Action fields on the image.e.
Warning Message 2102 - Truncated Print
The length of the image plus the amount of registration

Possible
(Intermittent printer) exceeds the distance that the print
Causes
module can travel.
Remedial
Reduce the amount of registration.
Action
8018 06/08 5-7

Warning Message 2105 - Discarded Print
Possible The printer has auto-aborted a print in Low speed reprint

Causes mode.
Remedial
Increase the substrate speed.
Action
Warning Message 2107 - Substrate Over speed
Possible The substrate is travelling faster than the maximum print

Causes speed of the 8018 Thermal Transfer Printer.
Remedial
Reduce the substrate speed.
Action
Warning Message 2108 - Substrate Under speed
Possible The substrate is travelling slower than the minimum print

Causes speed of the 8018 Thermal Transfer Printer.
Remedial
Increase the substrate speed.
Action
Warning Message 2109 - Low Ribbon
Possible
The ribbon is nearing the end of the roll.
Causes
Remedial
Prepare a new roll of ribbon ready to replace the existing one.
Action
Warning Message 2110 - Low Ribbon Tension Corrected During Print
Possible
The ribbon is nearing the end of the roll.
Causes
Remedial Adjustments were made to correct the ribbon tension while

Action printing.
Warning Message 2116 - Reselect Offset
Possible
The offset value is too large for the selected image.
Causes
Remedial
Reduce the offset value.
Action
5-8 8018 06/08

Warning Message 2201 - Settings Corrupt
Possible
The printer settings have become corrupted.
Causes
Remedial By clearing this message the settings will be set to default

Action values.
Warning Message 2207 - File System Nearly Full
Possible
The File system is almost full.
Causes
Remedial
Delete unwanted files from the database.
Action
Warning Message 2208 - File System Full
Possible
The File system is full.
Causes
Remedial
Delete unwanted files from the database.
Action
Warning Message 2209 - Firmware Upgraded
Possible
The Firmware upgrade has been successful.
Causes
Remedial
None.
Action
Warning Message 2210 - Firmware Upgrade Failed
Possible
USB stick removed before completion of the upgrade.
Causes
Remedial
Re-load Firmware.
Action
8018 06/08 5-9

Warning Message 2300 - Printer High Temperature
Possible
The printer temperature is reaching an unacceptable level.
Causes
Remedial Turn off the power to the 8018 Thermal Transfer Printer and
Action allow the printer to cool down.
Warning Message 2302 - Printhead Under Temperature
Possible The printhead temperature has not yet reached an acceptable

Causes working level.
Remedial The 8018 Thermal Transfer Printer will automatically initiate a

Action pre-heat cycle before printing can commence.
5-10 8018 06/08

5.3 Common Issues

Listed below are a number of possible faults and suggestions for possible
corrective actions.
5.3.1 No Power to the Printer

• Power switch must be in the ON position. This switch is located at the rear of
the power supply
• Check that the mains cable is correctly inserted into the mains connector
below the switch.
• Check that the mains fuse on the fuse selector is OK and replace it if
necessary.
• Check the mains supply to the 8018 Thermal Transfer Printer. There may be
another fuse or MCB installed to protect the Mains Cable at source.
5.3.2 Printhead Cables

• Connectors may vibrate loose under normal operation if not correctly installed.
Loose connections may be the cause of many problems such as poor print,
no print, or no power to the printhead.
5.3.3 Encoder
• Check that the encoder is rotating freely. The Model 8018c in continuous
mode will not print unless the encoder is moving.
• Check that the encoder is sending a signal back to the 8018 Thermal Transfer
Printer. Use the diagnostics screen to check the encoder input signals.
5.4 No Information Is Printed

If the printer appears to be operating correctly but no data is printed, check the
following:
• Is a valid image selected?
• Check that the print speed and darkness values are at appropriate levels for
the thermal ribbon and substrate.
• Is the printhead coming into full contact with the print platen / roller across its
full width?
• Is the correct ribbon loaded with the inked surface away from the printhead. Is
it driving correctly?
• Check that the ribbon is correctly webbed through the peel roller.
• On continuous printers, the encoder signal may not be providing the correct
speed information.
• The printhead may be faulty.
5.5 The Printhead Does Not Move Out

The Printhead in / out motion is driven by a small solenoid. If the head does not
move out, use Manual mode to test the operation of the solenoid. Check the
following:
• Check that the head is free to rotate in its mounting.
• Check the solenoid wiring.
• Replace the solenoid as required.
• If the fault persists, replace the Printer PCB.
8018 06/08 5-11

5.6 Drive System Issues
5.6.1 Ribbon is not driving

• Check that the ribbon cores on the supply and take up spools are not slipping.
You can see this by taking the ribbon core off and looking on the inside.
• Check that the drive couplings for the ribbon drive have not come loose. This
can easily be checked by trying the coupling by hand.
5.6.2 Ribbon Drive Problems

• If the print darkness is too high or the print speed too low, the ribbon can be
weakened and break. This can be eliminated by reducing the darkness or
increasing the speed.
• The ribbon take up is not winding the waste ribbon correctly.
• Check that there is no interference between the accumulated wasted ribbon
and any other part of the printer body. Ensure that the waste ribbon spool is
gripping the core firmly.
5.6.3 Ribbon Creasing

Ribbon creasing is generally due to the ribbon attempting to ‘track’ across the
Printhead.
The most common causes are:
• Bent ribbon guide rollers. This may occur if the printer is dropped. It is not
usually possible to bend a pin back into position. Remove and replace the
guide roller.
• A bent peel roller. Remove and replace the peel bar.
• Poor print platen / roller alignment can in some cases cause ribbon creasing
as the substrate tries to pull the ribbon across the printhead.
5.6.4 Ribbon Breaking or Scuffing Prints
(Continuous printers)
If there are problems with ribbon breaking or scuffing prints, it is possible that the
printhead gap is set too small. The printhead will move out as the ribbon begins to
accelerate.The printhead will then make contact with the ribbon before it is up to
speed.
• Try increasing the printhead gap.
(Intermittent printers)
The printhead may be starting to print before the substrate / labels have stopped
moving. The target material must be stationary before printing occurs.
• Try increasing the print delay.
5-12 8018 06/08

5.6.5 Ribbon Coning (Continuous Printers)

If there is a problem with the waste ribbon coning on the take up reel, check the
following:
• Ensure that the printhead is aligned correctly with the print roller. (See
Installation) If incorrectly aligned this will cause tracking problems.
• Ensure that the ribbon is tracking parallel on the printer rollers and is
positioned correctly.
• Ensure that none of the rollers have been bent or damaged.
• Ensure that the Printhead and Peel roller are clean. Ink deposits can also
contribute to ribbon coning.
5.6.6 Peel Roller Problems

• If a peel roller is difficult to spin due to a build up of material debris between
the inner roller body and shaft, change the roller.
• If the peel roller is very worn and running loose on the shaft, change the roller.
5.6.7 Head not returning to home position

(Model 8018i)
This problem only relates to the Intermittent printer. If the head feeds
satisfactorily, but does not return to the correct home position, check the amount
of registration that has been set. The printhead module will only return to the
default start position if the registration is set to 0.
8018 06/08 5-13

5.7 Printhead Module Carriage Drive Problems

A stepper motor, drive belt and linear slide are used to move the Printhead
module carriage.
The carriage drive may stall when the 8018 Thermal Transfer Printer is under
excessive load.
If the carriage does not drive, check the following:
• Is the ribbon is loaded correctly?
• Is there any mechanical interference stopping the carriage moving?
• Check the condition of the drive belt and drive pulleys.
• Check the condition of the linear slide.
• With the power to the unit turned off, is the Printhead module free to move
along the slide?
• Are the stepper motor connections correct and secure.
• If the fault persists, replace the Printer PCB.
5.8 Display Issues
5.8.1 Back light only lit

If the User Interface LCD screen is lit, but the text or icons are just visible check
the following:
• Has the LCD contrast been set too high or low?
• Adjust the contrast by pressing the button left of the 0 on the numeric keypad.
• If no text or icons are visible check that the LCD connector to the printer PCB
has not become loose.
• If necessary replace the Use Interface.
5.8.2 LCD only, no Back light

If the LCD text is visible but the back light is not on check the following:
• Has the back light connector to the controller PCB become loose?
• Is the wiring damaged?
• If necessary replace the User Interface LCD module.
• If necessary replace the User Interface PCB.
5.8.3 Display is totally blank

• Check the power to the 8018 Thermal Transfer Printer.
• Check the User interface cable for damage.
• Check that the LCD and Back light connectors to the User Interface PCB have
not become loose.
• If necessary replace the User Interface module.
5-14 8018 06/08

5.9 Print Quality Problems

The most common causes of poor print quality are:
• Dirty printhead: Clean the printhead with the Markem.Imaje Isopropanol wipes
and try again. Take care not to damage the printhead during cleaning. Always
allow the printhead to cool prior to cleaning.
• Dirty, worn or badly misaligned print platen / roller: Produce a full-size test
print to establish the quality of the print.
• Ribbon is not driving correctly: Clean the ribbon rollers and check that the
ribbon is loaded correctly.
• Excessive vibration of the packaging machine: Improve the mounting of the
8018 Thermal Transfer Printer. If possible, increase the print delay so that
vibration has reduced by the time printing starts.
• On intermittent printers, the substrate is still moving when printing starts:
Increase the print delay.
• On continuous printers, the speed encoder is not providing an accurate
measurement of the speed of the substrate: Adjust encoder.
• Matching of the ribbon to the substrate is very important. An improper match
will not produce good print quality: Contact your local Markem.Imaje Business
Centre for further details.
• Lines of dots are not printing. If cleaning the printhead and platen / roller does
not resolve the problem: Replace the printhead.
5.9.1 Faded print

Print quality is dependent on the following:
• Quality of the substrate and ribbon being used,
• Print Darkness
• Printhead pressure and print speed combination
• Condition of the machine being used to print
The age and storage conditions of the ribbon can also affect the print quality. The
printhead should be kept clean by using Isopropanol wipes. It should never be
touched with any abrasive material or metallic objects.
The Test Pattern function is the best way of setting the machine print standards,
such as evenness of the print; positioning of the image; and checking for damage
to the dots.
Recommendations:
• Clean the printhead and platen

• Increase the darkness or
• Reduce the print speed
• Review ribbon.
8018 06/08 5-15

5.9.2 Faded on one side

This is generally due to a misalignment of the printer to the platen roller/ pad. The
printhead will move down to print on the substrate, and will hit one side of the
roller/ pad first.
Recommendations:
• Check that the printer is not loose, especially if it has just been replaced.
5.9.3 Blurred edges

This is generally due to the darkness setting being too great.
Recommendations:
• Reduce the darkness or increase the print speed
5.9.4 Missing lines perpendicular to printhead

This is generally due to either a dirty printhead or a damaged printhead. Dirt can
build up on the printhead after a period of time causing dots to be missing. If a
printhead becomes damaged by physical or element damage, it can cause
missing dots, see section Printhead Care.
Recommendations:
• Clean the printhead.
• Use the Offset to move the image away from the damaged dots, or replace
the printhead.
5.9.5 Print rubs off

This can be for a number of reasons:
• There is not enough energy going to the printhead. This is more apparent in
cold environments. Increasing the Darkness and in extreme conditions, the
background energy levels of the head can make a difference to the
permeability.
• In environments of high temperature and humidity, the applied ribbon may still
be warm and could rub off. Trying a different ribbon grade could be the
solution.
• Mismatch in ribbon/ substrate. Some substrates have coatings that make it
very difficult to adhere to. The coatings may be, for example, a wax/ resin mix
similar to the actual ribbon. If this is the case, then trying another ribbon grade
is the best recommendation. If you are using a Markem.Imaje Grade 3810,
then try a Grade 3510 or Grade 3910. This may resolve the problem, but
remember this is a resin-based ribbon that needs more energy to print, so may
be limited in speed (typically to <350mm/s on polypropylene).
5-16 8018 06/08

5.9.6 Elongated or compressed print
(Intermittent printers)
The printhead is printing on the substrate when it is still moving. Modify the Print
Delay Parameter.
Depending on whether the application is printing in the same direction of the
substrate or against the direction of substrate movement depends on whether you
will need to increase the Print Delay or reduce it.
(Continuous printers)
Check that the encoder is not slipping on the roller.
5.9.7 Double printing

Check the sensor/ signal source to make sure that it is not triggering twice per
product. If the input is a relay, and you find that it is bouncing, then increase the
Debounce Time or Debounce distance to filter out the bounce.
5.9.8 Prints occur on every other product (or less)

The likely causes for this are timing issue (refer to Timing Issues, Section 7, for
further details).
The print cycle may be too long:
• The overall print cycle is longer than the product to product time. The 8018
Thermal Transfer Printer must complete its cycle before it can process the
next print signal.
Either reduce the throughput of the host machine or reduce the cycle time on the
8018 Thermal Transfer Printer. On an Intermittent printer this can be done by
increasing the print speed, depending on the particular application. Also check the
Debounce and Delay Time.
• Registration setting is too long (Continuous only)
• This can increase the Cycle time to be greater than the product to product
time, thus only printing every other product.
8018 06/08 5-17

5.10 Image Selection Problems
5.10.1 Selecting an Image

A valid Image or test pattern must be present in the printer memory for 8018
Thermal Transfer Printer to able to print something. This can be done by selecting
a test pattern in Engineer mode.
If selecting an Image, all the information must be present in the database.
Any relevant Image files or Logo files must be present.
5.10.2 Image corruption problems

Images can occasionally become corrupted. This would be noticed in the form of
missing text fields on the image or not being able to select an Image.
To ensure that the images are as they should be, it is best to clear the problem
image out of the 8018 Thermal Transfer Printer and re- download the design. To
ensure that no remnants of the corrupt image are left in the printer memory, select
a Test Print before re-selecting the image.
5.11 Checking Database Information
5.11.1 Local
You can check whether the Image is present in the local memory by scrolling
through the database using Image menu. If the Image is not visible then it is not
present.
5-18 8018 06/08

SECTION 6
SPARES AND REPLACEMENT PARTS
Operation Manual
SECTION 6 - SPARES AND REPLACEMENT PARTS
6 Spares and Replacement Parts

Note: Fasteners may be sold in economic pre-packed quantities.
6.1 Consumables
Table 6– 1: Consumables
Part Number Description Quantity
10018596 Thermal transfer printhead assembly 1
10018602 Platen Anvil rubber 1
B03285AA Head cleaning kit 1
B03286AA Cleaning kit top up 1
5824648 Cleaning wipes (Pack 100) 1
6.2 Replacement Parts
Table 6– 2: Replacement Parts (General)
10018817 Model 18i Intermittent 1
10018819 Model 18c Continuous 1
10018702 Intermittent bracket 1
10018703 Continuous bracket 1
Platen plate assembly 1
10018783 Roller assembly 1
10018784 Printer mounting clamp assembly 1
10018601 Environmental cover 1
8018 06/08 6-1

Table 6– 3: Replacement Parts (Mechanical)
10018720 Passive guide roller assembly 1
10018836 Peel roller assembly 1
10018607 Movement roller assembly 1
10018608 Tension roller assembly 1
10018609 Passive dancing arm assembly 1
10018598 Toothed drive belt 1
10018599 Ribbon hub assembly 1
10018600 Hub spacer disc 1
10018706 Printhead carriage assembly 1
10018707 Printhead advance assembly
6-2 8018 06/08

Table 6– 4: Replacement Parts (Electrical)
10018779 Complete Local User Interface 1
10018780 Complete Power supply unit 1
10018781 Power supply module 1
10018604 Printer PCB 1
10018719 Printhead Interface PCB 1
10018696 Power cable assembly 1
10018613 24V I/O cable assembly 1
10018612 Local User Interface cable assembly 1
10018708 Solenoid assembly 1
10018717 USB cable assembly 1
10018712 Tension sensor PCB assembly 1
10018716 Ribbon movement sensor PCB assembly 1
10018709 Ribbon stepper motor assembly 1
10018724 Carriage stepper motor assembly 1
10018782 Substrate Encoder assembly 1
8018 06/08 6-3

Printhead Assembly Printhead Interface PCB

Part No. 10018596 Part No. 10018719
Printhead Carriage Assembly Printhead Advance Assembly

Part No. 10018706 Part No. 10018707
Carriage Adapter Plate Printhead Cover Assembly

Part No. 10018597 Part No. 10018605
18c Printhead Carriage Adapter Plate 18i Printhead Carriage Slide

Part No. 10018778 Part No. 10018721
6-4 8018 06/08

Passive Roller Assembly Peel Roller Assembly

Part No. 10018720 Part no. 10018836
Passive Dancing Arm Assembly Tension Roller Assembly

Part No. 10018609 Part No. 10018608
Movement Roller Assembly Drive Belt Idler Assembly

Part No. 10018607 Part No. 10018723
18c Printhead Carriage Adapter Plate Drive Belt

Part No. 10018778 Part No. 10018598
8018 06/08 6-5

Roller Hub Assembly Hub Spacer Disc

Part No. 10018599 Part no. 10018600
Rear Cover Assembly Dust Cover Clear

Part No. 10018705 Part No. 10018601
PCB mounting Pillar PCB Heatsink Bracket Assembly

Part No. 10018711 Part No. 10018776
Mounting Spacer Assembly Printer Mounting Clamp Assembly

Part No. 10018606 Part No. 10018784
6-6 8018 06/08

Ribbon Motor Assembly Carriage Motor Assembly

Part No. 10018709 Part no. 10018724
Main PCB Assembly Solenoid Assembly

Part No. 10018604 Part No. 10018708
Tension Sensor PCB Assembly Ribbon Movement PCB Assembly

Part No. 10018712 Part No. 10018716
USB Socket Assembly USB Socket Cover

Part No. 10018717 Part No. 10018611
8018 06/08 6-7

Local User Interface Local User Interface Cradle

Part No. 10018779 Part no. 10018701
LUI Cable Assembly 24V Cable Assembly

Part No. 10018612 Part No. 10018613
Power Supply
Part No. 10018780
Bracket Roller Assembly

Part No. 10018783
6-8 8018 06/08

User Documentation Department

8018 Maintenance Manual Rev CB English

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8018 Maintenance Manual Rev CB English

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TABLE OF CONTENTS

1 General Information 1-1

1.1 Uptime™ Total Services 1-2

2 Setup and Timing Issues 2-1

2.1 Introduction 2-1

3.1 Introduction 3-1

4 Technical Information 4-1

4.1 Introduction 4-1

5.1 Introduction 5-1

6 Spares and Replacement Parts 6-1

6.1 Consumables 6-1

8018 Thermal Transfer Printer

Additional information regarding mechanical drawings or electrical schematics

8018 06/08 1-1

1.1 Uptime™ Total Services

1-2 8018 06/08

8018 Thermal Transfer Printer

2 Setup and Timing Issues

Topics covered in this section include:

8018 06/08 2-1

2.2 Setup Issues

2.2.1 Print Anvil

2.2.2 Printhead Gap

2-2 8018 06/08

2.3 Important Printer Settings

2.4 Print Darkness

8018 06/08 2-3

2.4.1 Print Speed

2.5 Print Signal Issues

2.5.1 Debounce Time

2.5.2 Print Delay

2-4 8018 06/08

2.6 Moving the Printed Image

8018 06/08 2-5

2.7 Timing issues

2.8 Distance between prints on the ribbon

2.9 Distance between prints on the substrate

2-6 8018 06/08

8018 Thermal Transfer Printer

Topics covered in this section include:

8018 06/08 3-1

3.2 Cleaning and Care

3.2.1 Quick/Regular Checks

3.2.2 Monthly Checks

3-2 8018 06/08

3.3 Care of the Printhead

3.4 Cleaning the Printhead

8018 06/08 3-3

3.5 Replacing the Printhead

3.5.1 Removing the damaged printhead

3. Loosen the printhead ribbon 4. Remove the printhead ribbon from

3-4 8018 06/08

3.5.2 Setting the correct Printhead Resistance

Each Printhead has an individual

1. From the Menu screen select Print Settings.

2. The Print Settings Menu screen is displayed.

8018 06/08 3-5

4. Press the right button to Select the menu.

5. The TPH Resistance menu screen is displayed.

3-6 8018 06/08

3.6 Replacing the Peel Roller

8018 06/08 3-7

3.7 Replacing the Ribbon Guide Rollers

3-8 8018 06/08