TRACK 04

Useful language for successful communication.

FUNCTIONAL LANGUAGE
understanding
FUNCTIONAL LANGUAGE

This month:
creating
understanding
Indicating a lack of Asking someone to Confirming
understanding repeat something information

I’m sorry? Could you repeat that, please? Are you certain?
Pardon me? Could you read those numbers back Are you sure?
I beg your pardon? to me, please? Are you sure about that?
I’m sorry but I'm not sure what you I’m sorry, but could you repeat that, So, what exactly are you trying to
mean. please? say?
I’m sorry but I didn’t catch that. I’m sorry. Can you repeat that, What do you mean?
Excuse me? please? So, you’re saying that…
I don’t understand (you). Sorry to be
Come again? a pain, but
I didn’t quite catch that. would you mind
I think I got the wrong end of the repeating that, Note: Some of these
expressions can be considered
stick. please? rude if you aren’t careful with
What? I’m afraid I didn’t the intonation.
You what? quite get that.

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