Chapter 13 – Project Stakeholder Management

1) Processes include:

a. Identify Stakeholders – Initiating process group

b. Plan Stakeholder Management – Planning process group

c. Manage Stakeholder Engagement– Executing process group

d.Control Stakeholder Engagement – Monitoring and Controlling process group

2) Early the stakeholders are identified, better it is for project.

3) Different classification models for stakeholders analysis are as follows:

a. Power/Interest grid – stakeholders are grouped based on their level of authority (power) and level
of concern (interest).

b. Power/Influence grid - stakeholders are grouped based on their level of authority (power) and
their active involvement (influence).

c. Influence/Impact grid - stakeholders are grouped based on their active involvement (influence)
and their ability to effect changes to the project’s planning or execution (impact).

d. Salience model - stakeholders are grouped based on their power (ability to impose their will),
urgency (need for immediate attention), and legitimacy (their involvement is appropriate).

4) Stakeholders with different power and interest will be managed as follows:

a. Low Power/Low Interest – Monitor

b. Low Power/High Interest – Keep Informed

c. High Power/Low Interest – Keep Satisfied

d. High Power/High Interest – Manage Closely

5) Initial Stakeholder Register includes following things:

a. Stakeholder Identification – Details of stakeholders like name, position in organization, location,

role in the project, contact information.

b. Stakeholder Assessment – Major requirements, main expectations, level of interest in the project.

c. Stakeholder Classification – Internal/External, supporter/neutral/resistor etc.

6) The different types of stakeholders are:

a. Unaware – Who are not aware of the project and its potential impact on them.

b. Resistant – Who are aware of the project and its potential impact and are resistant to the change.

c. Neutral - Who are aware of the project and its potential impact and are neither supportive nor
resistant.
d. Supportive - Who are aware of the project and its potential impact and are supportive to the
change.

e. Leading - Who are aware of the project and its potential impact and is actively involved in the
project to ensure it is successful.

7) A resistant stakeholder should first be turned to neutral stakeholder and then gradually to
supportive stakeholder.

8) The ability of stakeholders to influence the project is highest during the initial phase and gets
lower as the project progresses.

9) Different communication method should be used for stakeholder communication. The selection of
communication method depends upon the authority, level of interest, information detail etc of the
stakeholders.

10) Issue log and change requests are some of the outputs of Manage stakeholder engagement.

11) Information Management System is one of the Tools and Technique of Control Stakeholder
Management. It is part of EEF.