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Languages: Arabic (Native),
English (Proficient) [IELTS 7.0], Profile Summary
French (Fair)
A performance-driven System Engineer & professional customer service with 16+ years
Driving License: Egy-KSA-Bh
of impressive track record in customer support, medical equipment & laboratory service
& application support. Has worked with different with high specialty in lab equipment
and automation systems.
Moh. Othman Ezzat ŒŠŒŠŒŠ
Promoting the main concept of customer service environment (Taking Action to Create
Egyptian Married Value) for our customer focused organization.
th
17 _April 1978.
Address: Manama-Bh Leveraging strong working knowledge of medical equipment & computer systems,
ever ready/ up for the challenges of delivering technical & application support with
Systems & Biomedical
Engineer. Cairo
customer training in a fast-moving medical area.
University Providing strategic departmental leadership, planning, organization, management,
promotion and development of the service department resources & costs according to
targeted budget.
Stock Management & Optimization (DB programming), Studying & recognizing the
Soft Skills needs and planning for the future requirements utilizing the power analysis tools &
Enthusiastic current database.
Ethical Customer Drive Services, focusing on giving the best customer experience and
Motivational achieving the customer satisfaction targets. Using the latest tools for measuring and
Team player plotting our progress. Developing new techniques for customer service excellence.
Communicator
Active Listener
Accomplishments:
Achieved with my team High Customer Satisfaction satisfaction & positive feedback &
support the sales targets of the company (2015-2016)
Contributed to the on-time delivery & commissioning of the Salmanya Medical Complex
core lab project at Ministry of Health Bahrain.(Full Lab Automation)
Contributed towards CAP accreditation for high standard customers
Best support for Automation projects running in optimum performance with the
support of manufacturer regional teams.
Implementation & developing of Bar-coded Inventory System for spare parts
optimization at ware house and customer level.
Programming Service Activity Tool to optimize department performance (both
engineers & equipments).
Investigated & Solved Advanced technical issues within the project’s equipment.
(Hormone Tubes – Aliquoter interface – Hematology Automation – Remote Access)
Professional Engineer
Saudi Council of Engineers Jan 2010