Crew

Responsibilities include, but not limited to:

 Producing quality food for our customers according to specifications

 Maintaining cleanliness in work area
 Serving value-added products to our customers

Trainee Manager

Responsibilities include, but not limited to:

 Learning the basics of restaurant operations through on-site training, area management and floor
management
 Gaining experience in attaining and maintaining customer satisfaction
 Developing an understanding of basic supervision, human relations, interpersonal communication and
follow-up skills
 Establishing an Individual Development Plan to help focus on personal career development objectives
 Ensuring that a respectful workplace exists in the restaurant

Second Assistant Manager

As Second Assistant Manager, responsible for recruiting, leading and developing people to execute
outstanding QSC&V, build sales and control costs to deliver optimum business results of an area(s) of
accountability. Key customers include crew people, Manager Trainee, and customers.
Responsibilities include, but not limited to:

 Developing and training crew employees

 Maintaining critical standards for product quality, service speed & quality, cleanliness & sanitation
 Managing shifts and/or areas without supervision
 Ensuring all safety, sanitation and security procedures are executed
 Managing food components, labor, waste and cash while managing shifts and/or areas
 Completing all assigned shift paperwork
 Ensuring that a respectful workplace exists in the restaurant

First Assistant Manager

As a First Assistant Manager, responsible for assisting the Store Manager to execute all strategies,
plans and policies of the restaurant operations.
Responsibilities include, but not limited to:

 Demonstrating and reinforcing leadership behaviors and basic people standards necessary to gain
commitment from crew and other shift managers
 Recruiting, scheduling and retaining employees
 Managing the development and training of subordinates
 Building sales and controlling costs to deliver optimum business results for all areas of accountability
 Managing critical standards for product quality, service efficiency and quality, cleanliness and sanitation
 Controlling assigned profit and loss line items
 Ensuring that a respectful workplace exists in the restaurant
Store Manager

As a Store Manager, entirely responsible for the restaurant, including but not limited to:
Responsibilities include, but not limited to:

 Leading, developing and training for all restaurant employees

 Measuring external customer satisfaction and executing plans to increase brand loyalty
 Implementing and conducting in-restaurant new products and procedures
 Projecting and managing profit and loss line items
 Administering in-restaurant records and procedures including employee benefits, recruitment, payroll,
inventories, security and personnel files
 Ensuring the execution of all security, food safety and employee safety measures, and restaurant
maintenance
 Ensuring that a respectful workplace exists in the restaurant Beyond the restaurant management level,
positions available include Operations Consultant and Training Consultant.

McCafé Floor Manager

As a McCafé Floor Manager, entirely responsible for the restaurant, including but not limited to:

 Demonstrating and reinforcing leadership behaviors and basic people standards necessary to gain
commitment from McCafé team members
 Sharing knowledge and experience to train Baristas, and arrange their individual’s development
 Conducting action plan to build McCafé performance
 Implementing McCafé restaurant new products and procedures
 Managing shifts without supervision
 Completing McCafé regular maintenance
 Executing all security, food safety and employee safety measures meetMcDonald’s restaurants
standard practices and procedures
 Controlling assigned profit and loss line items
 Managing food components, waste in McCafé restaurant

Customer Service Ambassador

Responsibilities include, but not limited to:

 Acting as the bridge between McDonald's and customers

 Organizing special events for product or special promotion
 Making our guests feel welcome and warm in coming to McDonald's

Business Consultant

Responsibilities include, but not limited to:

 Providing leadership, coaching and direction to assigned restaurants

 Maximizing long-term sales and profit potential of each restaurant
 Building positive business relationships with Restaurant Management Teams
Training Consultant

Responsibilities include, but not limited to:

 Conducting training that motivates restaurant staff, builds competencies and improves individual
performance and contribution to restaurant results
 Acting as an expert consultant on McDonald's operational standards, management tools and training
systems
Management Development
The McDonald's Management Development Curriculum takes new recruits from trainee
manager to Restaurant Manager. This consists of on-the-job training and open learning
development modules, supported by courses and seminars. It offers a direct route into
restaurant management, through an intensive structured training programme. The
Management Development Curriculum is divided into four key programmes:
Shift Management - developing trainee managers in the skills and techniques required to
become effective in all aspects of running a shift.
Systems Management - targeting second assistant and newly promoted first assistant
managers. This programme covers all areas of McDonald's systems, increasing the
manager's business knowledge. It also develops individual techniques.
Restaurant Leadership - introducing managers to the key skills needed to become effective
restaurant leader’s e.g. team-building, communication, decision-making.
Business Leadership - focusing restaurant/general managers on the need to develop a
business strategy that encompasses both internal and external factors.