OM229 Connection Methods 2011

3D TRASAR Web Connection Methods Installation and Operation Manual (Part # OM0229)
February 2010
3D TRASAR Web Connection Methods

Installation and Operation Manual
Operation Manual OM0229
Nalco Global Equipment Solutions

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February 2011

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Table of Contents
1.1 Introduction ...........................................................................................................7
3D TRASAR Controller Communication Methods to the Web.........................8
2.1 Nalco Global Gateway (NGG) Connection .......................................................9
2.2 NGG Coverage Map .........................................................................................10
2.3 NGG Surveys.....................................................................................................11
On-site Survey .............................................................................................11
2.4 NGG Installation ................................................................................................12
Attach Antennas to the Nalco Global Gateway.............................................12
Determining the Proper Location..................................................................13
Installation....................................................................................................13
View Diagnostic Page .................................................................................14
Diagnostic Page Tools .................................................................................15
2.5 Setting Up a 3D TRASAR for Cooling with the Nalco Global Gateway .......16
Configure the 3D TRASAR Controller - Keypad Settings:.............................16
Make the Proper Connection........................................................................16
Configure the 3D TRASAR Controller - Communication to Web...................18
2.6 Connecting Remotely to a 3D TRASAR for Cooling System via an NGG...23
2.7 Setting Up a 3D TRASAR for Boiler with the Nalco Global Gateway ..........24
Configure the 3D TRASAR Controller - Keypad Settings:.............................24
Make the Proper Connection........................................................................24
Configure the 3D TRASAR Controller ..........................................................25
2.8 Cellular Signal Enhancement ...........................................................................26
Standard General Arrangement Drawing......................................................26

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2.9 Connecting Remotely to a 3D TRASAR for Boiler System via an NGG ......27
3.1 Modem Connection ...........................................................................................28
How to Find/Set Local ISP Access ...............................................................29
3.2 Modem Connection Steps ................................................................................30
3.3 How to Connect to a 3D TRASAE Unit using a Analog Phone Line .............31
3.4 Modem Related Frequently Asked Questions ................................................36
What if I don't have extranet access?...........................................................36
Why can't I see my Customer (s) on the 3D TRASAR Web?........................36
4.1 Local Area Network (LAN) ................................................................................37
LAN Connection Steps.................................................................................37
5.1 Appendix A..........................................................................................................39
A. NGG Drawings ........................................................................................39
B. NGG Warranty Policy...............................................................................40
C. NGG Responsibility for Safe Delivery ....................................................41
D. 3D TRASAR Controller Security ..............................................................42
a. Purpose ........................................................................................................ 42
b. Connection Methods...................................................................................... 42
c. Local - Keypad / Crossover LAN Cable Access .............................................. 42
d. Remote connection through an analog phone line.......................................... 43
e. Remote connection through an NGG ............................................................. 44
f. Data access through 3D TRASAR Web .......................................................... 44
g. 3D TRASAR Boiler Technology ..................................................................... 45
h. Conclusion .............................................................................................45
E. Additional Help.........................................................................................47
a. "Web For All" to "Active" ............................................................................... 47

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b. Correcting Controller Status........................................................................... 47
c. Duplicate Controller ....................................................................................... 48
5.2 Appendix B..........................................................................................................49
A. Connecting Level Probes to the Nalco Global Gateway ...........................49
a. Analog Inputs on Nalco Global Gateway for Level Probes ............................. 49
b. Connecting Level Probes to the Nalco Global Gateway .................................. 50
c. Connecting a Three-wire 4-20 mA Level Probe to the Nalco Global
Gateway................................................................................................50
d. Connecting a Two-wire Loop Powered 4-20 mA Level Probe to the
Nalco Global Gateway (Non-powered) ............................................................... 51
e. Connecting a Two-wire Loop Powered 4-20 mA Level Probe to the
Nalco Global Gateway (Powered) .........................................................52
B. Tank Level Monitoring Parts ....................................................................53
5.3 Appendix C...........................................................................................................54
A. Part Number Table...................................................................................54
B. Contact for Help.......................................................................................55

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1.1 Introduction
Data connection from the 3D TRASAR Unit to the Web is essential for top system
maintenance.
Web Connection Advantages:
v Automatically upload data to the 3D TRASAR Web
v Download historical data
v View current settings and readings
v Transmit email alarms to Users
v Generate Performance Dashboard
v Generate graphs through 3D TRASAR Web for inclusion in automatically

generated and distributed reports
NOTE: Communication to the Web from the 3D TRASAR Controller is required for Nalco
360™ Service.

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3D TRASAR Controller Communication Methods to the Web
1. Nalco Global Gateway (NGG) –Two-way communication: AT&T and Verizon

NOTE: THIS IS THE PREFERRED METHOD OF COMMUNICATION
2. Modem–Set up local ISP dial up with an analog phone line NOTE: Both the DNS
Server & mail server names are needed.
3. Local Area Network (LAN)- Ethernet via local area network (standard cables)
4. Web For All – Manual data download to the Web.

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2.1 Nalco Global Gateway (NGG) Connection
The Nalco Global Gateway is your key to integrating your systems into the new age of online
real-time measurements and reporting. The Nalco Global Gateway uses cell phone
technology to connect and report controller information. The system comes preprogrammed
and is ready to be connected out of the box. Your controller will need to be setup to
communicate the information that you choose such as alarms and data that will be used to log
and trend information.
The Nalco Global Gateway also has four 4-20 mA inputs for tank level monitoring. In the
future these units will allow for automatic ordering and maintaining chemical inventory. At this
time the Nalco Global Gateway can only be Ethernet used to monitor tank levels on the tanks.
When you just can't get a phone line or a connection to your controller, the Nalco Global
Gateway takes care of the need so you can utilize all the capabilities of your controller.
NOTE: A Verizon version of the NGG will come out July of 2010. However AT&T will still be
the preferred method. Verizon service should be employed only in locations where there is not
AT&T Service.

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2.2 NGG Coverage Map
There are two wireless plans that come with the Nalco Global Gateway. The first is a
domestic unit (Part# 060-NGG100.88), which covers the US. The other is an International unit
(Part# 060-NGG200.88), which covers the other countries highlighted in light blue below.

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2.3 NGG Surveys
Site selection of the Nalco Global Gateway is the most important step in the installation
process. The process for selecting a site for the Nalco Global Gateway is similar to finding a
place in an industrial environment with sufficient signal to make a cell phone call. Even the
best cell phone on the market is of little use without an adequate, interference free, stable
signal.
On-site Survey
• NGG with an AT&T SIM (Part# 060-NGG100.88 or 060-NGG200.88), – Use a GSM

cell phone (ex. AT&T, T-Mobile), or an NGG for the survey to complete the following
steps.
• NGG with Verizon Service (Part# 060-NGG100V.88), – Use a CDMA cell phone (ex.
Verizon, Sprint), or an NGG for the survey to complete the following steps.
1) Attempt to make a web/data connection with your GSM/GPRS phone from the area
nearest to your controller. If the connection is successful, the Nalco Global Gateway
should also work from that location.
2) If you have a GSM phone without data, attempt a voice call. If the call is successful,
there is a high probability that the Nalco Global Gateway will also work.
3) If you are unable to make a data connection or phone call near the controller, move to
another location and try again. If you are successful, you will need to move the unit
with extension cables or purchase the external antenna option. Known cases include
controller installations in basements, in steel buildings, or near electrical equipment.
4) Field Managers may choose to purchase a district NGG unit for representative use in
conducting surveys.
5) If using an NGG for the survey 3 bars are desirable for reliable service. NOTE: This is
also required for Nalco 360 Service and/or TLM Service. If you are unable to get 3
bars move to another location and try again. If you are successful, you will need to
move the unit with extension cables or purchase the external antenna option.

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2.4 NGG Installation
Attach Antennas to the Nalco Global Gateway
There are two antennas provided with the Nalco Global Gateway.
Old Cellular Antenna Local Wireless Antenna (Zigbee)
NOTE: This antenna acquires and transmits a cell service signal.
New Cellular Antenna (P/N 060-NGG1ANT.88) NOTE: This antenna acquires signals from local
wireless sensors, such as wireless TLM probes.
Note: Do not connect the Zigbee antenna

to the cellular antenna port.
NOTE: This antenna acquires and transmits a cell service signal.
They need to be connected to the appropriate connector on the outside of the Nalco Global
Gateway.

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Determining the Proper Location
If you were able to perform the cell phone survey, place the Nalco Global Gateway in a
location where a good signal was obtained during the test. If you were not able to perform the
cell phone survey, place the Nalco Global Gateway within 4 feet of the controller if the unit will
be transmitting controller information.
1) Power up the Nalco Global Gateway using 100 to 240VAC (50 or 60Hz).
2) Look at the light on the front of the unit and watch the Cellular Link and Active
lights along with Signal Strength lights. Within a minute, the Signal Strength
"bar" lights will illuminate. Shortly afterwards the Active light will begin to flash
intermittently, and the Cellular Link light will become illuminated and remain
illuminated. The Signal Strength lights will also turn orange.
3) If you have at least 3 "bars" and the Link light is illuminated, you have a suitable
signal and can begin installation.
4) If you do not have 3 "bars" and/or an illuminated Link light, turn and/or move the
gateway unit until the signal improves. If you are unable to obtain a suitable
signal in the area, you will need to install the external antenna and run the test
again.
Installation
1) Once a suitable signal location is found, securely mount the enclosure vertically
on a wall or suitable frame.
2) Make sure the Ethernet cables reach the left side of the controller with 6-8 inches
to spare. The cables can be replaced with longer Cat-5 cables (up to 50m) if
necessary.
3) Ensure power is available near the unit.
NOTES:
Ø You can relocate the Nalco Global Gateway away from the controller and replace the
standard cables with Cat-5 Ethernet cables up to 50m in length. All ports on the
Nalco Global Gateway internal Ethernet switch are identical and can be used
interchangeably.
Ø The Nalco Global Gateway should be mounted vertically against a wall or frame.
Ø The optional external indoor/outdoor high gain antenna (part # 060-TR5284.88) does
NOT come with a cable. A 25 ft (part # 060-TR5284C25.88) or 100 ft (part # 060-
TR5284C100.88) cable must be ordered to connect the antenna to the Nalco Global
Gateway.
Ø NEW – There is a new amplifier available to boost your signal strength by 10db.
10db is equivalent to approximately 2 bars difference on the Nalco Global Gateway
display. The part number is 060-NGG1AMP.88.
Ø See the General Arrangement drawing in section 9 for a better understanding.

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View Diagnostic Page
1. Connect your laptop to the Nalco Global Gateway’s free Ethernet cable. NOTE:
If the cable is connected to the 3D TRASAR controller, it will need to be
disconnected temporarily so you can use the same Ethernet cable or connect to
the side of the 3D TRASAR controller.
2. Wait until the network connection is established (about 30 seconds.)
3. Open a browser and type in the following URL: http://192.168.1.1:8080
4. NGG Diagnostics Page should appear as shown below:

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Diagnostic Page Tools
The Analog input readings are displayed at the

bottom. The values are static inputs and need
to be refreshed to view with the latest readings,
which can be performed with the Refresh
button.
Make sure there is a number after Mobile Address and the Signal
Strength is at least 3 bars. If not you may need to relocate the antenna or
install an external antenna.
Utilize this button to test connection to the

server. The following message should appear
at the bottom of the screen after a few
seconds:
Utilize this button to transmit tank level

information immediately. A message similar to
the one below will appear at the bottom of the
screen after a few seconds:
Utilize this button to view the historical data (if

any) on the ATLAS server.
(The ATLAS website will appear.)
This button will be used with local wireless tank

level probes to verify diagnostics and provide a
wireless address for the probe.

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2.5 Setting Up a 3D TRASAR for Cooling with the
Nalco Global Gateway
Configure the 3D TRASAR Controller - Keypad Settings:

(Not required if using NGG for level monitoring only)
1) Press the MENU button on the controller and select Network Settings. Change
the settings as follows:
DHCP Disabled
IP Address 192.168.001.002
Subnet 255.255.255.000
Gateway 192.168.001.001
2) Press the Back button to leave Network Settings.
3) Power off the controller.
Make the Proper Connection
1) Open the controller and locate the black Ethernet jumper as seen. Carefully
remove the jumper.

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2) Locate an unused access hole on controller. Remove the plug and insert the
two Ethernet cables using the supplied cord grip.
3) Insert the two Ethernet cables into the female receptacles as shown. Note: The
cables are interchangeable and can go into either location.
4) Close the cover of the 3D TRASAR controller and power up the unit.

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Configure the 3D TRASAR Controller – Communication to Web
(Not required if only using NGG for level monitoring only)
1. Connect your Nalco

laptop to the
controller as shown
using the Ethernet
crossover cable
supplied with the
controller.
2. Launch the 3D
TRASAR
Configurator and
open your
configuration.
3. Click on the “Email

Settings” button.
4. Select the desired

Email Settings for
3D TRASAR
Configurator.
• Select “Send emails
via the wireless
gateway”.
• Select “AT&T” as the

Wireless Provider.
• Select “Send data to

3D TRASAR Web”.
• And/or select “Send

alarm emails”.
• Click “Advanced”.

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Skip Step 5 and go to Step 6 for Verizon
5. Verify/Change the Advanced Email Settings for 3D TRASAR Configurator
(see below) as follows:
• Identify your Global Gateway Phone Number found on the inside of the
Global Gateway.
• Change the Controller “From” Address to ‘w’ followed by your Global

Gateway Phone Number @3dtrasar.com
• Verify Mail Server Name/IP set to usnapsmtp01.nalco.one.net
• Verify DNS Server set to 10.160.16.66
• Go to Step 7 once completed with step 5
Example:
Nalco Global Gateway phone number: 500-555-1234 (found on the side of the
Nalco Global Gateway)
Controller “From” Address: w15005551234@3dtrasar.com
DNS Server: 10.160.16.66
Mail Server Name/IP: usnapsmtp01.nalco.one.net

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6. Verizon Only: Verify the DNS and Mail Server Name/IP shown below.
7. Click “Ok” to accept the Advanced Email Settings. Click Ok again to return to the Main
Menu.
8. Click “Connect to
Controller”.
9. Select “Use
Direct/Ethernet
Connection” and click
“Advanced”.

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10. Change the Controller IP
Address to 192.168.1.2.
Click “Ok”.
11. Click “Connect”.
12. After Compare and

Synchronize is complete,
click “Write PC Settings to
Controller”.
13. From the Main Menu, select

“Email Settings”.

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14. Select “Advanced Email
Settings”.
15. Click “Send Emails”.
Your Nalco Global Gateway is now

operational. Please make a note that
the I.P address of your controller
has changed to 192.168.1.2. This
setting has been saved in the
configuration file on the PC used to
configure the Nalco Global Gateway.
To access the controllers with other
PCs, change the I.P. setting from
the Advanced Connection
Options.

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2.6 Connecting Remotely to a 3D TRASAR for Cooling
System through an NGG
1. Verify the computer is connected to the Nalco Network via VPN.
2. Launch the 3D TRASAR Configurator.
3. Choose “Import settings from an existing controller”.
4. Click on the “Controller is attached to a wireless gateway” option.
5. Select the “Use Wireless Gateway” method.
Choose “AT&T (Cingular)” as the carrier, enter the NGG Phone Number. NOTE:
“AT&T (Cingular) is the only option to use for this type of connection.
6. Press “connect”. NOTE: Computer must be connected to the internet.
NOTE: The phone

number is stored if in
step 2, and an existing
configuration is opened
for Configurator
Versions 6.0.0 and
newer.
15005555555

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2.7 Setting up a 3D TRASAR for Boiler with the Nalco
Global Gateway
Configure the 3D TRASAR Controller - Keypad Settings:

(Not required if using NGG for level monitoring only)
No keypad setting changes are required for the 3D TRASAR for Boiler controller
Make the Proper Connection
1. Connect Nalco Global Gateway to internal Ethernet port #2.
2. Two Ethernet cables come with the Nalco Global Gateway. Only one is needed
and it does not matter which one is used.
3. Connection complete continue to configuration.

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Configure the 3D TRASAR Controller
(Not required if only using NGG for level monitoring only)
1. Connect your Nalco laptop to

the controller as shown using
the Ethernet crossover cable
supplied with the controller.
2. Launch the 3D TRASAR

Boiler Configurator and open
your configuration.
3. Click on the Communication

Settings button.
4. Choose Connection method
5. Select the Advanced

Communication Settings
6. Choose the appropriate

“Alarm Notification Setting”
NOTE: All other setting should
be left as default.
7. Select “Ok” on both windows

and upload changes to the
controller

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2.8 Cellular Signal Enhancement
Standard General Arrangement Drawing
060-TR5284.88 Standard General

Arrangement Drawing
060-TR5284C25.88 Amplifier
or 060-NGG1AMP.88
060-TR5284C100.88
WIRELESS
AMPLIFIER
Ethernet
ExternalAntenna ExternalCable Connections
NOTE: Can
Optional External Antenna Parts be extended
to 50m or
150ft
120 / 220V
Part #: 060-TR5284.88 1. Part #: 060-TR5284C25.88

NGG Antenna 25 ft Antenna Cable
2. Part #: 060-TR5284C100.88
100 ft Antenna Cable
Part #: 060-NGG1AMP.88
NGG Amplifier

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2.9 Connecting Remotely to a 3D TRASAR for Boiler
System through an NGG
1. Verify the computer is connected to the Nalco Network via VPN.

2. Launch the 3D TRASAR Boiler Configurator.
3. Choose “Import configuration directly from a controller”.
4. At the “How will you connect?” question, select “wireless USA’ from the list box.
5. Enter the NGG Phone Number in the “Controller Phone Number” cell.
6. Press “connect”.
NOTE: Computer must be connected to the Nalco Network via the VPN
15005555555

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3.1 Modem Connection
This is the preferred option when the system is installed in an area with a weak cellular
signal. NOTE: The Customer must install a phone line.
How to Find/Set Local ISP Access
Use AT&T Global Network Client resided on user’s PC Desktop
-or-
Go to: All Programs - AT&T Global Network Client (twice)
What you’ll need to know before continuing
ü Network account information
ü Network User ID
ü Which Modem you would like to use
ü Where you’ll calling from (Country, Area Code, Exchange) - i.e. US, 123-456-
xxxx
ü If you need to dial a prefix to get an outside line or to disable call waiting

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1. Follow the prompts
2. After selecting the country & city you’ll dialing, choose a number to dial from the
list box

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3.2 Modem Connection Steps
1. Create a dialup connection on your PC for this site (may be located on your
desktop): Start > Settings > Network and Dialup Connections - Make New
Connection.
2. Launch the 3D TRASAR Configurator
4. Choose “Use Modem to Dial Up” and connect.
5. Choose the Dialup Connection for this site from the list, enter User
name/password and connect. Default settings: User name— "nalco",
Password—"password".
6. After completing the screens, upload the configuration to the Web. NOTE:
Normally it takes a few days for the controller to be seen on the 3D TRASAR
Web (Performance Summary page) after uploading the configuration.

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3.3 How to Connect to a 3D TRASAR Unit using a Analog
Phone Line
1. Launch the Configurator. NOTE: Ensure that it is the latest version.
2. Click on “Import settings from existing controller”.
3. Press “Ok”.
4. Select “Use Modem to Dial Up”.
5. Press “Connect”.

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6. Dial up connection menu will open.
7. If the desired controller is listed in the pull down menu go to step 21. If not,
press “Settings”.
8. On the next screen, press “Add”.
9. Click on “Dial up private network” and press “Next”.

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10. Enter then the phone number string needed to call the controller (9 outside
line,1 for all long distance and area code if needed)
9,11234567890
11. Press “Next”.
12. Enter the name of the controller in the “Type a name you want for this
connection” field.
13. Press “Finish”.

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14. Enter user name (nalco) and password (password). Caution: The cells are
case sensitive.
15. Press “Ok”. NOTE: The new connection will be added to the dial up list.
16. Select “Never dial a connection”.

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17. Press “Ok”.
18. On the 3D TRASAR Configurator select “Use Modem to Dial Up”
19. Press “Connect”.
20. Select the name of the controller from the pull-down menu.

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21. Enter the user name (nalco) and password (password) if not already entered
(case sensitive).
22. Press “Connect”. NOTE: The Configurator will import the controller data.
23. You are connected.

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3.4 Modem Related Frequently Asked Questions
What if I don’t have extranet access?
If you are the Primary Representative you may request access via the Configurator or at
http://extranet.nalco.com/ASP/email/Email.asp. You can also request extranet access for
other Representatives via “Contact Support” in the 3D TRASAR Web. Customer access can
be requested via the “Personal Information” page in the 3D TRASAR Web. NOTE: If your
access request takes longer than 48-hrs contact support.
Why can’t I see my Customer (s) on the 3D TRASAR Web?
ü Controller not sending data emails: Check this by downloading the Diagnostic Log file
with Configurator ([Help], [Diagnostics], [Download Diagnostic Log]). NOTE: Click
[Cancel] when Configurator has downloaded approximately 15k. Does it say “LogMail
- SENT SUCCESSFULLY” anywhere?
Ø If it does, then send an email to 3D TRASAR Support to check if your Customer (s)
is setup
Ø If it doesn’t:
1. Check if the AT&T ISP phone number is correct. NOTE: The correct number can
be found in AT&T Global Network Client (found on desktop).
2. Check if the AT&T ISP is properly setup
3. For Europe: Check if the Customers phone server provides a dial tone. If a dial
tone is not provided, send an email to Contact Support.
ü If connecting to the “AT&T ISP” works, it could be that the phone line of the controller
has restrictions. Check this by:
Ø Trying a different phone number
Ø Disconnecting the phone line from the controller, plugging it into your laptop and
using the dial-up connection again
Ø Asking your Customer (s) if the line has restrictions for the phone number/data
emails -or- if anything else could be wrong with the phone line
ü If the Diagnostic Log says “Alarm email error: -1, Unable to resolve system name
usdmzsmtp01.nalco.com”, check in Configurator [Email Settings], [Advanced] if the
DNS Server IP is 199.191.128.104 (unless the controller is connected to the
Customer’s LAN)
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4.1 Local Area Network (LAN)
Use this method to connect the 3D TRASAR controller to the Customer’s LAN.
• Caution: A router is required on LAN’s with more than 25 computers on the same
segment as the 3D TRASAR controller.
• Caution: It is required that the Customer’s SMTP server grants access to the 3D
TRASAR Controller and allows it to send outbound emails to the Nalco mail server
(3dtrasar.com).
NOTE: Contact Support for additional help. See 5.3 Appendix C part B.
“LAN” Connection Steps
1. Check the IP address of the 3D TRASAR controller using the unit’s keypad:
- Press Menu >Network >Select
- Enter the password (default is 12345)
- Ensure that:
ü IP Address: 169.254.001.002
ü Subnet: 255.255.000.000
ü Gateway: 169.254.001.004
2. Create a dialup connection on your PC for this site: Start > Settings > Network
and Dialup Connections - Make New Connection.
NOTE: If there is more than one Local Area Connection, identify the one that will be used
to connect to the 3D TRASAR controller. Right click on the appropriate connection and
choose “Properties” from the menu that pops up. In the Properties window, find the box titled
“Components checked are used by this connection”. Scroll down the list of components until
you find “Internet Protocol (TCP/IP)”. Highlight this component and then click the “Properties”
button. Configure the settings as shown to the left. Click “Obtain an IP address automatically”,
click “Obtain DNS server address automatically”, and then click “OK”.

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3. Launch the 3D TRASAR Configurator
5. Choose the “Use Direct Ethernet Connection” and connect.
6. Select the “Advanced” button to enter the controller IP Address (default IP

Address—169.254.1.2, default password—12345) and connect.
7. Choose the Dialup Connection for this site from the list, enter User
name/password and connect. Default settings: User name— "nalco",
Password—"password".
8. After completing the screens, upload the configuration to the Web. NOTE:
Normally it takes a few days for the controller to be seen on the 3D TRASAR
Web (Performance Summary page) after uploading the configuration.

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5.1 Appendix A
A. NGG Drawings
a. 3D TRASAR Enclosure with Mounted Nalco Global Gateway (060-TR5281.88)

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B. NGG Warranty Policy
Nalco Global Equipment Solutions warrants its standard equipment and related installation
services to the original purchaser to be free of defects in material or workmanship for one
year from the date of shipment, unless otherwise specified.
Key Features Include:
• Simplified claims processing-warranty assistance is just a toll free call away.

Most claims can be handled by making a single phone call
• 12-month coverage of all standard part-numbered Nalco equipment offerings

(excepting consumable items and products with shelf lives of less than 12
months.
• 12-month coverage of the Nalco equipment installation.
• Repair and on-site warranty assistance now available in selected areas.
Limitations:
Warranty does not cover damage caused by misuse, neglect, accident (including a force
majeure event), improper installation or improper maintenance or repair. Nalco’s liability
under this warranty is limited to repair or replacement of defective items, or, refund of or
credit for the product price excluding shipping.
Nalco DISCLAIMS ALL OTHER WARRANTIES INCLUDING WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In no event shall
Nalco be liable for any consequential or indirect damages.
Non-Warranty Equipment Returns
If you wish to return a standard, part-numbered Nalco Equipment Solutions product for
credit or repair, please follow the guidelines below:
Credit: Products purchased from Equipment Solutions may be returned for credit within
three (3) months of purchase if they have never been placed in service and they are
returned in the original packaging complete with all accessories, component with all
accessories, component parts, and manuals.
Repairs: Products eligible for billable repair include standard items that were purchased
within the past five (5) years.

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C. NGG Responsibility for Safe Delivery
Nalco Company has done everything possible to protect this equipment from damage due to
normal transportation hazards. After the product leaves the manufacturing site, the
transportation company assumes the responsibility for safe handling and delivery of the
equipment.
It the crated unit shows evidence of rough handling, you must request that the person making
the delivery writes “Received in Damaged Condition” on the delivery receipt. If concealed
damage is revealed after the shipment is unpacked, contact that transportation company and
request that a “Damaged Goods” report be completed.
In either event, the transportation company should be notified immediately of any damage to
the shipment to protect your rights or recovery.

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D. 3D TRASAR Controller Security
a. Purpose
This document answers some frequently asked questions about 3D TRASAR controller security. The
majority of the answers apply to both Cooling and Boiler controllers but there is a difference between
these technologies which is noted at the end of this document.
The following four are main concerns we hear regarding 3D TRASAR Controller Security:
1. Can someone hack into my controller from outside the building?
2. Can someone access my LAN through the 3D TRASAR controller?
3. What security has been built into the 3D TRASAR controller to prevent
unauthorized users from changing controller settings or otherwise accessing the
controller?
4. How secure is access to the 3D TRASAR Web?
b. Connection Methods
There are three ways to connect to 3D TRASAR Controller:
1. Locally, using the controller keypad or a Nalco laptop using a crossover LAN cable
2. Remotely, through an analog phone line.
3. Remotely, through an NGG (Nalco Global Gateway) which connects the controller to
the Internet using a cell modem.
NOTE: The next sections summarize the specific security issues related to each connection
method.
c. Local - Keypad / Crossover LAN Cable Access
There is a password associated with the controller which is required to make any changes to its
configuration. When the controller is shipped, the password is set to the default which ensures the
technician installing and configuring the controller can access it upon delivery.
Strengths
1. Requires having the 3D TRASAR Configurator Software
2. Requires knowing the IP address for local access.

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3. One default password is easy to remember.
4. The password can be changed easily, should the user wish to do so.
5. The 3D TRASAR Configurator is available to be installed on customer computers, giving them

access to the data if required.
Weaknesses
1. One password, if unchanged by the user, offers little real security.
2. IP address is not unique to the controller.
Recommendations
The password at the controller is necessary and should be changed occasionally by the customer,
but customers concerned about physical security of the controller should consider mounting it in a
locked enclosure or restricting access to the location where the controller has been installed. That
would offer more protection than the password. More damage could be done to the system by
simply turning the controller off than by accessing the controller through the controller keypad.
d. Remote connection through an analog phone line
Connection to the controller using the 3D TRASAR Configurator is relatively straightforward. One
must know two pieces of information: the controller phone number and the controller password.
Only Nalco personnel have computers with the full version of the 3D TRASAR Configurator installed
which allows them to make such changes to the controller.
To access the controller through a non-Nalco computer without the 3D TRASAR Configurator, a
User needs a great deal more information:
1. Controller phone number
2. Dial-up username and password
3. Authentication URL
4. Controller password
5. Controller management URL
Strengths
1. Accessing controllers over the phone is very easy using the 3D TRASAR Configurator
if the phone number and password are known.
2. A phone line connection allows data transfer to the 3D TRASAR Web for added value.
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Weaknesses
1. Although very difficult to do, it is possible to gain access to the controller through an
analog phone line without the 3D TRASAR Configurator.
2. Neither the data streams nor the alarm emails are encrypted in any way. Data and
alarms are sent through unencrypted emails to the 3D TRASAR Web (SMTP PORT
25.)
Recommendations
Changing the controller password on a regular basis is the best way to prevent access to the
controller by unauthorized personnel. Managing the access list in 3D TRASAR Web will also
prevent unauthorized viewing and downloading of data.
e. Remote connection through an NGG
Remote connection through an NGG is the most secure way to access the controller because it
restricts access to Nalco personnel. All NGG’s reside on the Nalco Network behind the company
firewall. Connection attempts by other parties are ignored.
NOTE: The NGG is not a Wi-Fi device. Some have expressed concerns that someone with a
computer and a Wi-Fi card near the controller could access it through an NGG. This is not
possible. The NGG is essentially a cell phone modem. It does not create a wireless Internet
hotspot to which a computer could connect.
Strengths
1. Encryption is included with the wireless service. Data can only be transferred from
the controller to a Nalco computer.
2. Easy to use.
Weaknesses
Cellular coverage is required.
f. Data access through 3D TRASAR Web
3D TRASAR Web allows Nalco Sales Engineers and customers to view current data, create
graphs and reports and download historical data stored on the 3D TRASAR Web Server. A user
cannot access a 3D TRASAR controller through 3D TRASAR Web, only the data stored on the
server. The Nalco Sales Engineer assigned to the account manages user access to the controllers
on the 3D TRASAR Web. Requests to grant or revoke customer access need to be communicated
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to the Nalco Sales Engineer.
g. 3D TRASAR Boiler Technology
There is a fundamental difference between the communication method used in the 3D TRASAR
Cooling Water controllers and the 3D TRASAR Boiler controllers. Alarms and data in the boiler
controllers are not sent as emails, they are sent directly to the 3D TRASAR Web Server as xml
files using HTTP PORT 80. These files are not encrypted, but since they are sent directly to the
Nalco web server it is assured they are not stored elsewhere.
h. Conclusion
ü To date, not one instance of unauthorized access to a Nalco 3D TRASAR controller has
been reported.
ü Accessing a controller remotely is possible but requires intimate knowledge of the controller
password and connection method.
ü The NGG (Nalco Global Gateway) “method of communication” is the most reliable,
inexpensive and secured connection method.

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E. Additional Help
a. “Web For All” to “Active”

NOTE: A “Web For All” controller is a controller that cannot send live data to the Web.
1. In the Configurator simply check both of these boxes:
2. Every time a new controller is installed and the configuration is uploaded into the
controller, a copy of all the .XML files is stored in a ‘transfer’ folder on that Nalco PC.
When the User connects to a Nalco server, the files are detected and sent to the web
servers. The “Email Setting” information above is then read.
3. The Web server reads copied information that tells it who your “Customer” is, what
their Customer Number (SAP Sold To) is, and what the serial number of the
controller is. When the Web finds a “new” Customer + serial number combination the
Web server automatically builds the controller profile on the Web. The
‘Customer_Location_System’, (CLS) is displayed as the “Web Name” for your
controller.
b. Correcting Controller Status
Caution: You must use the latest version of the Configurator and Firmware (controller and
display) to acquire Nalco 360™ Service.

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Controller States
• Active - Everything is in order. An Active controller is either sending out data or

alarm emails or has data posted if it is Web For All. The Data Source Management
page also contains a customer number (SAP Sold To).
• Inactive - An Inactive controller no longer has data “actively” emailed or posted to

its Web site as a result of it being replaced or moved to another Customer location.
These controllers will disappear from your view on the Web. Call your local Nalco
Administrator to inactivate “replaced or moved” controllers. NOTE: If the controller
is inactive it will not appear on the Controller Setup list.
• Pending - These controllers have been set up properly and have the Customer
Number (SAP Sold To), but the Web server has not received a data email from the
seemingly connected controller, or has not had data posted if “Web For All”. To
make the account active: Ensure that the phone line is activated, make sure the
ISP account has been approved, make sure the option "I want the controller to
notify me by email if the system parameters get out of pre-set limits" in the
Configurator is checked, and download data to PC regularly then connect to the
Nalco Network through your VPN.
• Unapproved - These controllers are missing their Customer number (SAP Sold To)
in the Data Source Management page. Enter the proper Customer number (SAP
Sold To), click "SAVE" and, when the fields re-populates, the controller will be
"Active." If the system does not recognize the Customer number (SAP Sold To) you
entered or returns a Customer listing that is not correct, press the Contact Support
link and explain what happened so the Administrator can correct the listing.
c. Duplicate Controller
Contact Technical Support. All stored or posted data will have to be migrated so a single controller
data source can be created.

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5.2 Appendix B
A. Connecting Level Probes to the Nalco Global Gateway
a. Analog Inputs on Nalco Global Gateway for Level Probes
The wiring layout on the board is as follows:
There are four 4-20 mA inputs as seen in the picture above to connect the level probes. The
exact layout of the P10 terminal block is as follows:
P10 Terminal Strip Layout

Analog Input 4 24V
Analog Input 3 24V
Analog Input 2 24V
Analog Input 1 24V

Ethernet Switch
Ethernet Switch
Aux Ground for
Analog Input 4
Analog Input 4
Analog Input 3
Analog Input 3
Analog Input 2
Analog Input 2
Analog Input 1
Analog Input 1
Aux Power for
Ground
Ground
Ground
Ground
Supply
Supply
Supply
Supply
Signal
Signal
Signal
Signal
14 13 12 11 10 9 8 7 6 5 4 3 2 1

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b. Connecting Level Probes to the Nalco Global Gateway
There are three types of probes that can be connected to the Nalco Global Gateway. The first type
is a three-wire 4-20 mA level probe examples of these are the ultrasonic PORTA-FEED® and
small bulk tank level probes. The second type is the two-wire loop powered 4-20 mA level probe
that does not supply power to the loop (also known as a non-powered 4-20 sensor). Examples of
these sensors are “most-differential-pressure” probes. The third type is the two-wire, loop
powered, 4-20 mA level probe that does supply power to the loop (also known as a powered 4-20
sensor). Examples of these sensors are those that are plugged in and supply their own power.
Emerson, Endress & Hauser or Ohmart Vega are companies that manufacture sensors with their
own power supplies.
c. Connecting a Three-wire 4-20 mA Level Probe to the Nalco Global Gateway
These probes are labeled V for voltage, I for signal, and G for ground. Below is a drawing of our
standard PORTA-FEED and small bulk tank sensors (Part number 060-TLM100.88).

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d. Connecting a Two-wire Loop Powered 4-20 mA Level Probe to the Nalco Global
Gateway (Non-powered)
These probes are representative of a standard D/P sensor. Note the wiring below.

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e. Connecting a Two-wire Loop Powered 4-20 mA Level Probe to the Nalco Global
Gateway (Powered)
These probes are representative of a high-end sensor that has it’s own power source. Note the
wiring below.

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B. Tank Level Monitoring Parts
Part Number: 060-TLM100.88 Part Number: 060-TLM105.88
Probe for Tanks up to 70 inches Probe for Tanks 70 to 156 inches
(Covers all PORTA-FEED sizes) (Bulk Tank Ultrasonic Probe)
Part Number: 060-TLM120.88 Part Number: 060-TLM005.88

Probe for Tanks 13 to 26 feet Remote Display for Level
(Large Bulk Tank Ultrasonic Probe)
Part Number: 060-TR5290.88 Part Number: 060-TR5291.88

Standard 4-20 mA Loop Power Supply Tank Level Input Box - Specifically to connect a 3 wire
4-20 mA input such as 060-TLM100.88 and
060-TLM105.88 to a 3D TRASAR

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5.3 Appendix C
A. Part Number Table
Description Part Number Photo
3D TRASAR Web Connection Methods

OM229
Installation and Operation Manual
NGG – US Domestic Unit Wireless Plan 060-NGG100.88
NGG – International Unit Wireless Plan 060-NGG200.88
NGG – Verizon Unit (US Only) 060-NGG100V.88
New - Standard Cellular Antenna 060-NGG1ANT.88
External Indoor/Outdoor High Gain Antenna 060-TR5284.88
25ft Extension Cable for External

060-TR5284C25.88
Indoor/Outdoor High Gain Antenna
100ft Extension Cable for External
060-TR5284C100.88
Indoor/Outdoor High Gain Antenna
Cellular Signal Booster/Amplifier - 10 db gain 060-NGG1AMP.88
TLA - Probe for Tanks up to 70 inches 060-TLM100.88
TLA - Probe for Tanks 70 to 156 inches 060-TLM105.88
TLA - Probe for Tanks 13 to 26 feet 060-TLM120.88
TLA - Remote Display 060-TLM005.88
TLA - Standard 4-20 mA Loop Power Supply 060-TR5290.88
TLA - Tank Level Input Box

(Made specifically to connect a 3 wire 4-20 060-TR5291.88
mA input such as a tank level probe)

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B. Contact for Help
• In North America, email 3D TRASAR Support at 3dtrasarsupport@nalco.com
or call (630) 305-CHEM in the USA.
• In EAME, email the EAME Technical Support Help Desk at

eunges@nalcoservicedesk.com, contact them via Skype at tsh.eame.28x, or call +31
71 524128x, where "x" is:
1. "1" for Spain and Portugal

2. "2" for French region, Benelux and DOM-TOM
3. "3" for Italy and other non-listed EAME Regions
4. "4" for German region
5. "5" for UK, Ireland and Nordics
6. "6" for Russia and CIS
• In Asia Pacific email 3D TRASAR Support at AP3DT@nalcoservicedesk.com

or call the country specific toll free number
Australia 1800107846 Malaysia 1800815035
China 4006119360 New Zealand 0800445061
Hong Kong 800905012 Philippines 180011101112
India 18002661266 Singapore 8001012399
Indonesia (007) 8030177023 Taiwan 00801861052
Japan 00531161069 Thailand 0018001562066386
Korea 00308132465 Direct Toll Line +91 2039394383
(English Only)
• In Latin America email 3D TRASAR Support at 3dtrasarsupport@nalco.com

or call the country specific toll free number
ARG +54-11-5552-2555 COL +57-1-618-6055

BRA +55-19-3783-7733 MEX 01800-123-3466
CHI +56-2-640-2055 VEN +58-212-956-7355

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3D TRASAR Web Connection Methods Installation and Operation Manual (Part # OM0229)

3D TRASAR Web Connection Methods

Nalco Global Equipment Solutions

Nalco Global Equipment Solutions

1.1 Introduction ...........................................................................................................7

3D TRASAR Controller Communication Methods to the Web.........................8

2.1 Nalco Global Gateway (NGG) Connection .......................................................9

2.2 NGG Coverage Map .........................................................................................10

2.3 NGG Surveys.....................................................................................................11

On-site Survey .............................................................................................11

2.4 NGG Installation ................................................................................................12

Attach Antennas to the Nalco Global Gateway.............................................12

Determining the Proper Location..................................................................13

View Diagnostic Page .................................................................................14

Diagnostic Page Tools .................................................................................15

Configure the 3D TRASAR Controller - Keypad Settings:.............................16

Make the Proper Connection........................................................................16

Configure the 3D TRASAR Controller - Communication to Web...................18

2.6 Connecting Remotely to a 3D TRASAR for Cooling System via an NGG...23

Configure the 3D TRASAR Controller - Keypad Settings:.............................24

Make the Proper Connection........................................................................24

Configure the 3D TRASAR Controller ..........................................................25

2.8 Cellular Signal Enhancement ...........................................................................26

Standard General Arrangement Drawing......................................................26

Nalco Global Equipment Solutions

3.1 Modem Connection ...........................................................................................28

How to Find/Set Local ISP Access ...............................................................29

3.2 Modem Connection Steps ................................................................................30

3.4 Modem Related Frequently Asked Questions ................................................36

What if I don't have extranet access?...........................................................36

Why can't I see my Customer (s) on the 3D TRASAR Web?........................36

4.1 Local Area Network (LAN) ................................................................................37

LAN Connection Steps.................................................................................37

5.1 Appendix A..........................................................................................................39

A. NGG Drawings ........................................................................................39

B. NGG Warranty Policy...............................................................................40

C. NGG Responsibility for Safe Delivery ....................................................41

D. 3D TRASAR Controller Security ..............................................................42

c. Local - Keypad / Crossover LAN Cable Access .............................................. 42

d. Remote connection through an analog phone line.......................................... 43

e. Remote connection through an NGG ............................................................. 44

f. Data access through 3D TRASAR Web .......................................................... 44

g. 3D TRASAR Boiler Technology ..................................................................... 45

a. "Web For All" to "Active" ............................................................................... 47

Nalco Global Equipment Solutions

c. Duplicate Controller ....................................................................................... 48

5.2 Appendix B..........................................................................................................49

A. Connecting Level Probes to the Nalco Global Gateway ...........................49

a. Analog Inputs on Nalco Global Gateway for Level Probes ............................. 49

b. Connecting Level Probes to the Nalco Global Gateway .................................. 50

c. Connecting a Three-wire 4-20 mA Level Probe to the Nalco Global

d. Connecting a Two-wire Loop Powered 4-20 mA Level Probe to the

Nalco Global Gateway (Non-powered) ............................................................... 51

e. Connecting a Two-wire Loop Powered 4-20 mA Level Probe to the

Nalco Global Gateway (Powered) .........................................................52

B. Tank Level Monitoring Parts ....................................................................53

5.3 Appendix C...........................................................................................................54

A. Part Number Table...................................................................................54

B. Contact for Help.......................................................................................55

Nalco Global Equipment Solutions

Web Connection Advantages:

v Automatically upload data to the 3D TRASAR Web

v Download historical data

v View current settings and readings