Professional Documents
Culture Documents
Submitted by
R.MUTHUKUMAR
06BA078
Submitted in partial fulfillment of the requirements for the award of the degree of
” MASTER OF BUSINESS ADMINISTRATION” of Karunya university
I am indebted to the all powerful ALMIGHTY GOD for all the blessings he
showered on me and for being with me throughout the study.
I would like to express my sincere thanks to Mr. Dr. REVEES WESLY, HOS
Karunya School of management who provided me an opportunity to do this project.
I would like to place on record my sincere gratitude and appreciation to my project guide
Mr. BRIGHTON ANBU Karunya school of management, for his kind co-
operation and guidance which enabled me to complete my project.
I also take this opportunity to express my deed gratitude to my loving parents and
friends who are a constant source of motivation and for their never ending support and
encouragement during this project.
S.No Title of the Table Page
No
1. Table showing gender of the respondents
8. Table showing the lightings and other arrangements in the office are satisfactory
of the respondents
9. Table showing I have too much work to do of the respondents
10. Table showing safety measures provided by the company of the respondents
13. Table showing my supervisor considers my idea too while taking decision of the
respondents
14. Table showing I’m satisfied with the support from my co-workers of the
respondents
15. Table showing People here have concern over one another and tend to help one
another of the respondents
16. Table showing I’ m happy with the refreshment facilities of the respondents
17. Table showing we are provided with the rest and lunch room facilities and they
are good of the respondents
18. Table showing the parking space for our facilities of the respondents
19. Table showing I’ m satisfied with the first aid facilities of the respondents.
20 Table showing I’m satisfied with the loan facilities and other personal welfare
facilities offered by the company of the respondents
21 Table showing I feel I’m paid a fair amount for the work I do of the respondents
22. Tale showing I’ m satisfied with the chances for my promotion of the respondents.
23. Table showing the salary we receive are good as other organizations offer of the
respondents
24. Table showing I’m satisfied with the allowances provided by the organization of
the respondents
25. Table showing I feel my boss motivates me to achieve the organizational goals of
the respondents
26. Table showing my supervisor motivates me to increase my productivity when I’m
unproductive of the respondents.
27. Table showing communication seems good within this organization of the
respondents
28. Table showing work assignments are explained clearly to me of the respondents
29 Table showing I love this job and to work in this organization of the respondents.
33 Table showing overall I’m satisfied with the job of the respondents
7. Chart showing I’m happy with the work place of the respondents
8. Chart showing the lightings and other arrangements in the office are satisfactory
of the respondents
9. Chart showing I have too much work to do of the respondents
10. Chart showing safety measures provided by the company of the respondents
13. Chart showing my supervisor considers my idea too while taking decision of the
respondents
14. Chart showing I’m satisfied with the support from my co-workers of the
respondents
15. Chart showing People here have concern over one another and tend to help one
another of the respondents
16. Chart showing I’m happy with the refreshment facilities of the respondents
17. Chart showing we are provided with the rest and lunch room facilities and they
are good of the respondents
18. Chart showing the parking space for our facilities of the respondents
19. Chart showing I’m satisfied with the first aid facilities of the respondents.
20 Chart showing I’m satisfied with the loan facilities and other personal welfare
facilities offered by the company of the respondents
21 Chart showing I feel I’m paid a fair amount for the work I do of the respondents
22. Tale showing I’ m satisfied with the chances for my promotion of the respondents.
23. Chart showing the salary we receive are good as other organizations offer of the
respondents
24. Chart showing I’m satisfied with the allowances provided by the organization of
the respondents
25. Chart showing I feel my boss motivates me to achieve the organizational goals of
the respondents
26. Chart showing my supervisor motivates me to increase my productivity when I’m
unproductive of the respondents.
27. Chart showing communication seems good within this organization of the
respondents
28. Chart showing work assignments are explained clearly to me of the respondents
29 Chart showing I love this job and to work in this organization of the respondents.
33 Chart showing overall I’m satisfied with the job of the respondents
Chapter -I
INTRODUCTION
1.1 Job Satisfaction:
Job Satisfaction is the favorableness or un-favorableness with
which the employee views his work. It expresses the amount of
agreement between one’s expectation of the job and the rewards that the
job provides. Job Satisfaction is a part of life satisfaction. The nature of
one’s environment of job is an important part of life as Job Satisfaction
influences one’s general life satisfaction.
SUPERVISION
To a worker, Supervision is equally a strong contributor to the job
satisfaction as well as to the job dissatisfaction. The feelings of workers
towards his supervisors are usually similar to his feeling towards the
company. The role of supervisor is a focal point for attitude formation.
Bad supervision results in absenteeism and labor turnover. Good
supervision results in higher production and good industrial relations.
CO-WORKERS
Various studies had traced this factor as a factor of intermediate
importance. One’s associates with others had frequently been motivated
as a factor in job satisfaction. Certainly, this seems reasonable because
people like to be near their friends. The workers derive satisfaction when
the co-workers are helpful, friendly and co-operative.
PAY
Studies also show that most of the workers felt satisfied when they are
paid more adequately to the work performed by them. The relative
important of pay would probably changing factor in job satisfaction or
dissatisfaction.
AGE
Age has also been found to have a direct relationship to level job of
satisfaction of employees. In some groups job satisfaction is higher with
increasing age, in other groups job satisfaction is lower and in other
there is no difference at all.
MARITAL STATUS
EDUCATION
Studies conducted among various workers revealed that most of workers
who had not completed their school education showed higher satisfaction
level. However, educated workers felt less satisfied in their job.
WORKING CONDITION
The result of various studies shows that working condition is an
important factor. Good working atmosphere and pleasant surroundings
help increasing the production of industry. Working conditions are more
important to women workers than men workers.
– By P. Chimanikire, E. Mutandwa, C. T.
Gadzirayi, N. Muzondo and B. Mutandwa
The broad objective of this study was to determine factors affecting
job satisfaction among academic professionals in tertiary institutions of
Zimbabwe against the backdrop of high brain drain in the sector. A total
of eighty respondents were selected randomly from departmental lists
and interviewed using structured questionnaires.
3. Due to time constraint the researcher was not able to complete the
project to desired level.
INDUSTRY PROFILE
2.1 Industry
INSURANCE:
We face a lot of risks in our daily lives. Some of these lead to financial
losses. Insurance is a way of protecting against these financial losses.
For a payment (premium), an insurance company will take the
responsibility of compensating your financial losses.
Life insurance:
The monthly premiums for a life insurance are generally based upon the
age, health, and occupation information of the applicant, in addition to
the total benefits to be paid to him for his policy.
General Insurance:
Insurance other than ‘Life Insurance’ falls under the category of General
Insurance. General Insurance comprises of insurance of property against
fire, burglary etc, personal insurance such as Accident and Health
Insurance, and liability insurance which covers legal liabilities. There are
also other covers such as Errors and Omissions insurance for
professionals, credit insurance etc.
EID Parry India Ltd. – The Company has interest in Sugar and bio-
chemicals. Erstwhile Sanitary ware division was recently spun off as Joint
Venture with ROCA, Spain.
Mitsui Sumitomo Insurance has 733 sales bases, 257 claims handling
offices and approximately 75,000 agents throughout Japan to form a sales
network of the highest class in the industry. The company also offers global
services with 61 sales bases in 38 countries and regions overseas.
Cholamandalam Financial Services Group
(Mutual Funds)
Board of Directors
M A Alagappan Chairman
M Anandan Managing Director
(w.e.f. April 1, 2006)
V Natarajan Director
R Srinivasan Director
Suresh N Talwar Director
Makoto Toyoshima Director
Isamu Endo Director
(w.e.f. April 25, 2006)
Susumu Uchida Director
(till April 25, 2006)
Junichi Kitamura Wholetime Director
Bankers
Standard Chartered Bank, Chennai
Hongkong & Shanghai Banking Corporation, Chennai
HDFC Bank Ltd., Chennai
ICICI Bank Ltd., Chennai
Bank of Tokyo- Mitsubishi Ltd., Chennai
American Express Bank Ltd., Chennai
CHAPTER – III
RESEARCH METHODOLOGY:
The methodology followed for conducting the study includes the specification of research
design, sample design, questionnaire design, data collection and statistical tools used for
analyzing the collected data.
studies are those studies which are concerned with describing the characteristics of a
\
3.4 Questionnaire design:
Questionnaire was designed in consultation with the experts of Cholamandalam MS
General Insurance Company in such a manner that it would facilitate the respondents to
reveal maximum infor mation.
• Percentage analysis
• One-way ANOVA
DATA ANALYSIS AND INTERPRETATION
Chapter -IV
Table no: 1
Ge nde r
Cumulative
Frequen cy Percen t Valid Percent Pe rce nt
Valid male 7 4 74 .0 7 4.0 74.0
female 2 6 26 .0 2 6.0 100.0
Total
10 0 100 .0 10 0.0
Chart no: 1
Gender
80
60
40
20
0
ma le f emale
Gender
Table no: 2
M ont hly AIncome
Cumulative
Fr equency Percent Valid Percent Per cent
Valid below r s.10000 8 8.0 8.0 8.0
10000- 20000 45 45.0 45.0 53.0
20000- 30000 31 31.0 31.0 84.0
above 30000 16 16.0 16.0 100.0
Total
100 100.0 100.0
Chart no: 2
40
30
20
10
0
below rs . 10000 10000-200 00 20000-3 0000 abov e 30000
Monthly AIncome
Table No: 3
Education qualification
Cumulative
Frequency Percent Valid Percent Percent
Valid P.G 46 46.0 46.0 46.0
U.G 54 54.0 54.0 100.0
Total
100 100.0 100.0
Chart No: 3
Education qualification
60
50
40
30
20
10
0
P. G U .G
Education qualification
Tale No: 4
M ar ital Statu s
Cumulative
Frequ ency Pe rcent Valid Percen t Pe rcent
Va lid marrie d 55 55.0 5 5.0 5 5.0
Un married 45 45.0 4 5.0 10 0.0
To ta l
100 1 00.0 10 0.0
Chart no: 4
Mari tal Status
60
50
40
30
20
10
0
marr ied Unmar ried
Marital Status
Table No: 5
Cumulative
Frequ ency Percent Valid Percent Pe rcent
Valid Le ss than 1yr 8 8.0 8.0 8.0
1-2 yrs 26 26.0 2 6.0 34.0
2-3yrs 20 20.0 2 0.0 54.0
3-4yrs 26 26.0 2 6.0 80.0
Ab ove 4yrs 20 20.0 2 0.0 100 .0
To tal
100 1 00.0 10 0.0
Chart Mo: 5
Ye ars of Experie nc e
30
20
10
0
Les s t han 1y r 1- 2 y rs 2- 3y r s 3- 4y r s Ab ov e 4y r s
Years of Experience
Table No: 6
Cumulative
Frequency Per cent Valid Percent Percent
Valid strongly agree 34 34.0 34.0 34.0
agree 32 32.0 32.0 66.0
neither agree nor
disagree 18 18.0 18.0 84.0
disagree
strongly disagree 13 13.0 13.0 97.0
Total 3 3.0 3.0 100.0
100 100.0 100.0
Chart No: 6
30
20
10
0
st ro ngly agr ee n eith er a gre e nor d i st ro ngly disag re e
a gre e disag re e
Interpretation:
From the above chart and table it is clearly evident that 34% of the
respondents strongly agree that working hours are convenient from them
and 32% agree with that and 18% neither agree nor disagree and 13%
disagree with the working hours and 3% are strongly against working
hours.
Table No: 7
I'm hap py iwt h my work place
Cumulative
Frequency Percent Valid Percent Percent
Valid strongly agree 30 30.0 30.0 30.0
agree 39 39.0 39.0 69.0
neither agree nor
disagree 18 18.0 18.0 87.0
disagree
strongly disagree 8 8.0 8.0 95.0
Total 5 5.0 5.0 100.0
100 100.0 100.0
Chart No: 7
I'm happy iwth my work place
50
40
30
20
10
0
s t ro ngly a gr ee n eit he r ag re e no r di s t ro ngly d is ag re e
ag re e disa gr ee
Interpretation:
From the above table it is clear that 30% respondents strongly agree and
39% respondents agree that they are happy with their work place only
13% disagreed and 18% have no idea towards their work place.
Table No: 8
Th e lig ht ing s and ot he r arran ge men ts wit h o ffice are satisfactory
Cumulative
Frequency Percent Valid Percent Percent
Valid str ongly agree 33 33.0 33.0 33.0
agree 37 37.0 37.0 70.0
neither agree nor
disagree 18 18.0 18.0 88.0
disagree
str ongly disagree 5 5.0 5.0 93.0
T otal 7 7.0 7.0 100.0
100 100.0 100.0
Chart No: 8
The lightings and other arrangements with office are satisfactory
40
30
20
10
0
s t ro ngly a gr ee n eit he r ag re e no r di s t ro ngly d is ag re e
ag re e disa gr ee
The lightings and other arrangements with office are satis fac tory
Interpretation:
From the above table its is evident that 33% respondents strongly
agree with the lightings and arrangements in the office, 37% agree with
that and 12% disagree with the lightings and arrangements and 18%
have no idea towards lightings and arrangements.
Table No: 9
I fe el i h ave to o much wo rk t o d o
Cumulative
F requency Percent Valid Percent Percent
Valid strongly agree 7 7.0 7.0 7.0
agree 9 9.0 9.0 16.0
neither agree nor
disagree 25 25.0 25.0 41.0
disagree
strongly disagree 37 37.0 37.0 78.0
Total 22 22.0 22.0 100.0
100 100.0 100.0
Chart No: 9
I feel i have too much work to do
40
30
20
10
0
s tr o ng ly ag re e ne it h er ag re e n or di s t ro ng ly dis ag re e
a gr ee d isa gr e e
Interpretation:
From the above table it is quite clear that the work load is not
high, 37% of the respondents disagreed with the question” I feel I have
too much work” and another 22% strongly disagreed, 18% admits they
have too much work and 23% have no idea towards this question.
Table No: 10
Cumulative
Freq uen cy Percent Valid Percent Pe rcen t
Valid stro ngly ag ree 28 28.0 28.0 28.0
agree 31 31.0 31.0 59.0
neither a gree nor
disagre e 24 24.0 24.0 83.0
disagre e
stro ngly disag ree 11 11.0 11.0 94.0
Total 6 6.0 6.0 100.0
100 100. 0 1 00.0
Chart No: 10
safety measures provided by the company
40
30
20
10
0
st ro ngly agr ee n eith er a gre e nor d i st ro ngly disag re e
a gre e disag re e
Interpretation:
Cumulative
Frequency Per cent Valid Percent Percent
Valid strongly agree 30 30.0 30.0 30.0
agree 41 41.0 41.0 71.0
neither agree nor
disagree 16 16.0 16.0 87.0
disagree
strongly disagree 6 6.0 6.0 93.0
Total 7 7.0 7.0 100.0
100 100.0 100.0
Chart No: 11
40
30
20
10
0
s t ron gly agre e neit her agree nor di s t rongly dis agree
agree dis agre e
Interpretation:
Cumulative
F requency Percent Valid Percent Percent
Valid strongly agree 18 18.0 18.0 18.0
agree 30 30.0 30.0 48.0
neither agree nor
disagree 15 15.0 15.0 63.0
disagree
strongly disagree 19 19.0 19.0 82.0
Total 18 18.0 18.0 100.0
100 100.0 100.0
Chart No: 12
30
20
10
0
s tr o ng ly ag re e ne it h er ag re e n or di s t ro ng ly dis ag re e
a gr ee d isa gr e e
Interpretation:
From the above table it is evident that the supervisors are not
partial to the employees as 18% strongly agreed and 30% agreed to the
question but 19% disagreed and 18% strongly disagreed this level is
quite high compared to other questions.
Table No: 13
Cumulative
F requency Percent Valid Percent Percent
Valid strongly agree 26 26.0 26.0 26.0
agree 43 43.0 43.0 69.0
neither agree nor
disagree 26 26.0 26.0 95.0
disagree
strongly disagree 2 2.0 2.0 97.0
Total 3 3.0 3.0 100.0
100 100.0 100.0
Chart No: 13
40
30
20
10
0
st ro ngly agr ee n eith er a gre e nor d i st ro ngly disag re e
a gre e disag re e
Interpretation:
Cumulative
Frequency Percent Valid Percent Percent
Valid str ongly agree 21 21.0 21.0 21.0
agree 47 47.0 47.0 68.0
neither agree nor
disagree 16 16.0 16.0 84.0
disagree
str ongly disagree 9 9.0 9.0 93.0
T otal 7 7.0 7.0 100.0
100 100.0 100.0
Chart No: 14
40
30
20
10
0
s t ro ngly a gr ee n eit he r ag re e no r di s t ro ngly d is ag re e
ag re e disa gr ee
Interpretation:
quite good as nearly 68% of the respondents agree that they are satisfied
with support from co-workers and only 15% disagreed and 16% have no
answer to this
Table No: 15
Peop le h ere have con ce rn fro m one an oth er and tend to help o ne an othe r
Cumulative
F requency Percent Valid Percent Percent
Valid strongly agree 26 26.0 26.0 26.0
agree 41 41.0 41.0 67.0
neither agree nor
disagree 19 19.0 19.0 86.0
disagree
strongly disagree 9 9.0 9.0 95.0
Total 5 5.0 5.0 100.0
100 100.0 100.0
Chart No: 15
People here have concern from one another and tend to help one another
50
40
30
20
10
0
s t ro ngly a gr ee n eit he r ag re e no r di s t ro ngly d is ag re e
ag re e disa gr ee
People here have concern from one another and tend to help one another
Interpretation:
Cumulative
F requency Percent Valid Percent Percent
Valid strongly agree 9 9.0 9.0 9.0
agree 20 20.0 20.0 29.0
neither agree nor
disagree 30 30.0 30.0 59.0
disagree
strongly disagree 26 26.0 26.0 85.0
Total 15 15.0 15.0 100.0
100 100.0 100.0
Chart No: 16
I'm satisfied with the refreshment facilities
40
30
20
10
0
st ro ngly agr ee n eith er a gre e nor d i st ro ngly disag re e
a gre e disag re e
Interpretation:
From the above table it is clear that the employees are not satisfied
with the refreshment facilities offered by the company as 26% of
respondents disagreed and 15% strongly disagreed and 30% neither
agreed nor disagreed and only 29% agreed.
Table No: 17
Cumulative
Frequency Percent Valid Percent Percent
Valid strongly agree 8 8.0 8.0 8.0
agree 16 16.0 16.0 24.0
neither agree nor
disagree 22 22.0 22.0 46.0
disagree
strongly disagree 34 34.0 34.0 80.0
Total 20 20.0 20.0 100.0
100 100.0 100.0
Chart No: 17
W e are pro vi ded wit h the re st and lunch roo m and t hey ar e good
40
30
20
10
0
s t ron gly ag ree ne it her a gree no r di s t rong ly dis ag ree
W e are provided with the rest and lunch room and they are good
Interpretation:
Cumulative
Frequency Per cent Valid Percent Percent
Valid strongly agree 4 4.0 4.0 4.0
agree 9 9.0 9.0 13.0
neither agree nor
disagree 24 24.0 24.0 37.0
disagree
strongly disagree 32 32.0 32.0 69.0
Total 31 31.0 31.0 100.0
100 100.0 100.0
Chart No: 18
The parking space for our vehicles are satisfactory
40
30
20
10
0
s t ro ngly a gr ee n eit he r ag re e no r di s t ro ngly d is ag re e
ag re e disa gr ee
Interpretation:
From the above table it is clear that respondents are not satisfied
with the parking facilities provided by the company as 31% of
respondents strongly disagreed and 32% of respondents disagreed and
only 13% of respondents are satisfied with the parking facilities and 24%
have neither agreed nor disagreed.
Table No: 19
I'm satisfie d with th e first aid facilitie s
Cumulative
Frequency Percent Valid Percent Percent
Valid str ongly agree 5 5.0 5.0 5.0
agree 12 12.0 12.0 17.0
neither agree nor
disagree 31 31.0 31.0 48.0
disagree
str ongly disagree 31 31.0 31.0 79.0
T otal 21 21.0 21.0 100.0
100 100.0 100.0
Chart No: 19
I'm satisfied with the first aid facilities
40
30
20
10
0
s t ro ngly a gr ee n eit he r ag re e no r di s t ro ngly d is ag re e
ag re e disa gr ee
Interpretation:
From the above table it is clear that employees are not satisfied
with the first aid facilities as more than 52% ( 31% disagree and 21%
strongly disagree) disagreed and only 17% agreed and 31% of
respondents neither agreed nor disagreed.
Table No: 20
I'm sat isf ie d with th e loan facilities and o the r p erson al we lfare faclitie s of fere d by
the comp any
Cumulative
Frequency Percent Valid Percent Percent
Valid str ongly agree 7 7.0 7.0 7.0
agree 12 12.0 12.0 19.0
neither agree nor
disagree 30 30.0 30.0 49.0
disagree
str ongly disagree 34 34.0 34.0 83.0
T otal 17 17.0 17.0 100.0
100 100.0 100.0
Chart No: 20
I'm s atisfied with the loan facilities and other personal welfare faclit
40
30
20
10
0
s tr o ng ly ag re e ne it h er ag re e n or di s t ro ng ly dis ag re e
a gr ee d isa gr e e
I'm s atis fied w ith the loan facilities and other personal welfare faclit
Interpretation:
From the above table it is quite clear that respondents are not
satisfied with the loan facilities offered by the organization as 34% of
respondents disagree and 17% of respondents strongly disagree 30% of
respondents neither agree nor disagree and only 19% are satisfied with
the loan facilities.
Table No: 21
Cumulative
F requency Percent Valid Percent Percent
Valid strongly agree 15 15.0 15.0 15.0
agree 39 39.0 39.0 54.0
neither agree nor
disagree 25 25.0 25.0 79.0
disagree
strongly disagree 13 13.0 13.0 92.0
Total 8 8.0 8.0 100.0
100 100.0 100.0
Chart No: 21
I fell I'm pa id a fa ir a mount fo r the wo rk i do
50
40
30
20
10
0
s t ron gly ag ree ne it her a gree no r di s t rong ly dis ag ree
agr ee dis agr ee
Interpretation:
Table No: 22
I'm sa ti sfie d with the chance s for my promotion
Cu mula tive
Frequen cy Percent Valid Percent Percent
Va lid strongly agree 27 27.0 27.0 27.0
agree 43 43.0 43.0 70.0
neithe r a gree nor
disag ree 13 13.0 13.0 83.0
disag ree
strongly disagree 9 9.0 9.0 92.0
To tal 8 8.0 8.0 1 00.0
100 100.0 100.0
Chart No: 22
I'm satisfied with the chances for my promotion
50
40
30
20
10
0
st ro ngly agr ee n eith er a gre e nor d i st ro ngly disag re e
a gre e disag re e
Interpretation:
From the above table it is quite clear that employees are satisfied
with their chances for promotion as 43% agree and 27% strongly agree.
Only 9% disagree and 8% strongly disagree, 13% neither agree nor
disagree.
Table No: 23
The salary we re ce iv e are good as other organizations offe r pay to the ir e mploye e s
Cu mula tive
Frequen cy Percent Valid Percent Percent
Va lid strongly agree 27 27.0 27.0 27.0
agree 37 37.0 37.0 64.0
neithe r a gree nor
disag ree 26 26.0 26.0 90.0
disag ree
strongly disagree 6 6.0 6.0 96.0
To tal 4 4.0 4.0 1 00.0
100 100.0 100.0
Chart No: 23
The salary we receive are good as other organizations offer pay to their
40
30
20
10
0
st ro ngly agr ee n eith er a gre e nor d i st ro ngly disag re e
a gre e disag re e
The salary we receive are good as other organizations offer pay to their
Interpretation:
From the above table it is quite clear that the salary in this
organization is at par to the industry as 37% agree and 27% strongly
agree. Only 6% disagree and 4% strongly disagree, 26% neither agree nor
disagree.
Table No: 24
I'm satisfie d with th e allown ace s p rovided by th e o rgan ization
Cumulative
F requency Percent Valid Percent Percent
Valid strongly agree 19 19.0 19.0 19.0
agree 42 42.0 42.0 61.0
neither agree nor
disagree 21 21.0 21.0 82.0
disagree
strongly disagree 11 11.0 11.0 93.0
Total 7 7.0 7.0 100.0
100 100.0 100.0
Chart No: 24
40
30
20
10
0
s t ron gly ag ree ne it her a gree no r di s t rong ly dis ag ree
agr ee dis agr ee
Interpretation:
From the above table it is clear that the employees are satisfied
with the allowances and other benefits provided by the organization as
42% agree and 19% strongly agree. Only 11% disagree and 7% strongly
disagree, 21% neither agree nor disagree.
Table No: 25
Cumulative
Frequency Per cent Valid Percent Percent
Valid strongly agree 11 11.0 11.0 11.0
agree 33 33.0 33.0 44.0
neither agree nor
disagree 25 25.0 25.0 69.0
disagree
strongly disagree 22 22.0 22.0 91.0
Total 9 9.0 9.0 100.0
100 100.0 100.0
Chart No: 25
I fee l my bos s motiva te me to achieve the organizatio nal goals
40
30
20
10
0
s t ron gly agre e neit her agree nor di s t rongly dis agree
agree dis agre e
Interpretation:
Cumulative
Fre quen cy Percent Valid Percent Perce nt
Valid stro ngly ag ree 18 18. 0 18.0 18. 0
agree 44 44. 0 44.0 62. 0
neither a gree nor
disagre e 18 18. 0 18.0 80. 0
disagre e
stro ngly disag ree 13 13. 0 13.0 93. 0
Total 7 7. 0 7.0 100. 0
100 100. 0 1 00.0
Chart No: 26
My supervisor motivates me to increase my efficiency at times when i'm n
50
40
30
20
10
0
st ro ngly agr ee n eith er a gre e nor d i st ro ngly disag re e
a gre e disag re e
Interpretation:
Cumulative
F requency Percent Valid Percent Percent
Valid strongly agree 26 26.0 26.0 26.0
agree 39 39.0 39.0 65.0
neither agree nor
disagree 17 17.0 17.0 82.0
disagree
strongly disagree 10 10.0 10.0 92.0
Total
8 8.0 8.0 100.0
100 100.0 100.0
Chart No: 27
Communication seems good within this organization
50
40
30
20
10
0
st ro ngly agr ee n eith er a gre e nor d i st ro ngly disag re e
a gre e disag re e
Interpretation:
From the above table it is clear that communication seems good in this
organization as 39% agree and 26% strongly agree. Only 10% disagree
and 8% strongly disagree. 17% neither agree nor disagree.
Table No: 28
Cumulative
F requency Percent Valid Percent Percent
Valid strongly agree 17 17.0 17.0 17.0
agree 41 41.0 41.0 58.0
neither agree nor
disagree 15 15.0 15.0 73.0
disagree
strongly disagree 17 17.0 17.0 90.0
Total 10 10.0 10.0 100.0
100 100.0 100.0
Chart No: 28
W ork a ssignments a re explained c learly to me
50
40
30
20
10
0
s t ron gly agre e neit her agree nor di s t rongly dis agree
agree dis agre e
Interpretation:
From the above table it is evident that respondents are quite happy
with the way work assignments are explained as 41% agree and 17%
strongly agree. Only 10% strongly disagree and 17% agree, 15% neither
agree nor disagree.
Table No: 29
Cumulative
Fre quen cy Percent Valid Percent Perce nt
Valid stro ngly ag ree 19 19. 0 19.0 19. 0
agree 38 38. 0 38.0 57. 0
neither a gree nor
disagre e 20 20. 0 20.0 77. 0
disagre e
stro ngly disag ree 14 14. 0 14.0 91. 0
Total 9 9. 0 9.0 100. 0
100 100. 0 1 00.0
Chart No: 29
I love my job and to work in this organization
40
30
20
10
0
s t ron gly agre e neit her agree nor di s t rongly dis agree
agree dis agre e
Interpretation:
From the above table it is clear that employees love their job as
38% agree for this question and 19% strongly agree. Only 9% strongly
disagree and 14% disagree, 20% neither agree nor disagree.
Table No: 30
My work life is mean ingful
Cumulative
Frequency Percent Valid Percent Percent
Valid strongly agree 25 25.0 25.0 25.0
agree 40 40.0 40.0 65.0
neither agree nor
disagree 16 16.0 16.0 81.0
disagree
strongly disagree 7 7.0 7.0 88.0
Total 12 12.0 12.0 100.0
100 100.0 100.0
Chart No: 30
My work life is meaningful
50
40
30
20
10
0
strongly agree neither agree nor di strongly disagree
agree disagree
Interpretation:
From the above table it is clear that respondents feel that their job
is meaningful for them as 40% agree and 25% strongly agree. Only 7%
disagree and 12% strongly disagree, 16% neither agree nor disagree.
Table No: 31
I conside r that my work is valu ab le in attainin g my org an izatio nal g oals
Cumulative
F requency Percent Valid Percent Percent
Valid strongly agree 25 25.0 25.0 25.0
agree 47 47.0 47.0 72.0
neither agree nor
disagree 12 12.0 12.0 84.0
disagree
strongly disagree 7 7.0 7.0 91.0
Total 9 9.0 9.0 100.0
100 100.0 100.0
Chart No: 31
40
30
20
10
0
s t ron gly ag ree ne it her a gree no r di s t rong ly dis ag ree
agr ee dis agr ee
Interpretation:
From the above table it is quite clear that most respondents feel
that their job is contributing for organizational goals as 47% agree and
25% strongly disagree. Only 9% strongly disagree and 7% disagree, 12%
neither agree nor disagree.
Table No: 32
I have ade qu ate op po rtun ity t o u se my ab ility
Cumulative
Frequency Percent Valid Percent Percent
Valid str ongly agree 12 12.0 12.0 12.0
agree 30 30.0 30.0 42.0
neither agree nor
disagree 24 24.0 24.0 66.0
disagree
str ongly disagree 21 21.0 21.0 87.0
T otal 13 13.0 13.0 100.0
100 100.0 100.0
Chart No: 32
30
20
10
0
st ro ngly agr ee n eith er a gre e nor d i st ro ngly disag re e
a gre e disag re e
Interpretation:
Cumulative
F requency Percent Valid Percent Percent
Valid strongly agree 21 21.0 21.0 21.0
agree 33 33.0 33.0 54.0
neither agree nor
disagree 25 25.0 25.0 79.0
disagree
strongly disagree 15 15.0 15.0 94.0
Total
6 6.0 6.0 100.0
100 100.0 100.0
Chart No: 33
30
20
10
0
s t ron gly ag ree ne it her a gree no r di s t rong ly dis ag ree
agr ee dis agr ee
Interpretation:
H0:
There is no significant difference among respondents of various
experience groups with regard to Environment and nature of work factor.
H1:
There is significant difference among respondents of various
experience groups with regard to Environment and nature of work factor
Table No: 34
ANOVA
Environment and Nature of work
Sum of
Squares df Mean Square F Sig.
Between Groups .591 4 .148 .465 .761
Within Groups 30.168 95 .318
Total 30.758 99
Interpretation:
Since the significant difference is greater than 0.05 accept null
hypothesis and reject alternate hypothesis which says, there is no
significant difference among respondents of various experience with
respect to environment and nature of work.
H0:
There is no significant difference among respondents of various
experience groups with regard to the factor Relationship with supervisors
and colleagues.
H1:
There is significant difference among respondents of various
experience groups with regard to the factor Relationship with supervisors
and colleagues.
Table No: 35
ANOVA
Interpretation:
Since the significant difference is greater than 0.05 accept null
hypothesis and reject alternate hypothesis which says, there is no
significant difference among respondents of various experience with
respect to Relationship with supervisors and colleagues.
H0:
There is no significant difference among respondents of various
experience groups with regard to the factor Welfare facilities
H1:
There is significant difference among respondents of various
experience groups with regard to the factor Welfare facilities
Table No: 36
ANOVA
Welfare facilities
Sum of
Squares df Mean Square F Sig.
Between Groups 1.741 4 .435 1.441 .227
Within Groups 28.699 95 .302
Total 30.440 99
Interpretation:
H0:
H1:
Table No: 37
ANOVA
Pay and Promotion
Sum of
Squares df Mean Square F Sig.
Between Groups 3.148 4 .787 2.135 .082
Within Groups 35.017 95 .369
Total 38.165 99
Interpretation:
H0:
There is no significant difference among respondents of various
experience groups with regard to the factor Communication and
Motivation.
H1:
There is significant difference among respondents of various
experience groups with regard to the factor Communication and
Motivation.
Table No: 38
ANOVA
Communication and Motivation
Sum of
Squares df Mean Square F Sig.
Between Groups .937 4 .234 .652 .627
Within Groups 34.100 95 .359
Total 35.037 99
Interpretation:
Since the significant difference is greater than 0.05 accept null
hypothesis and reject alternate hypothesis which says, there is no
significant difference among respondents of various experience with
respect to communication and motivation.
H0:
There is no significant difference among respondents of various
experience groups with regard to Job Factors.
H1:
There is significant difference among respondents of various
experience groups with regard to Job Factors
Table No: 39
ANOVA
job factor
Sum of
Squares df Mean Square F Sig.
Between Groups 1.437 4 .359 .867 .487
Within Groups 39.360 95 .414
T otal 40.798 99
Interpretation:
Since the significant difference is greater than 0.05 accept null
hypothesis and reject alternate hypothesis which says, there is no
significant difference among respondents of various experience with
respect to Job factors
H0:
There is no significant difference among respondents of various
Age groups with regard to Job Factors.
H1:
There is significant difference among respondents of various Age
groups with regard to Job Factors.
Table No: 40
ANOVA
job factor
Sum of
Squares df Mean Square F Sig.
Between Groups .007 2 .004 .009 .991
Within Groups 40.790 97 .421
Total 40.798 99
Interpretation:
Since the significant difference is greater than 0.05 accept null
hypothesis and reject alternate hypothesis which says, there is no
significant difference among respondents of various age groups with
respect to Job factors.
H0:
There is no significant difference among respondents of various
genders with regard to Job Factors.
H1:
There is significant difference among respondents of various
genders with regard to Job Factors.
Table No: 41
ANOVA
job factor
Sum of
Squar es df Mean Square F Sig.
Between Groups .036 1 .036 .086 .770
Within Groups 40.762 98 .416
Total 40.798 99
Interpretation:
Chapter -V
Descriptive Statistics
5.1 Findings:
The respondents are satisfied with the environment and nature of work
factors as their mean value is near to 2.50
The respondent’s relationship with the superiors and colleagues are quite
good as their mean value is 2.36 is an agreeable level.
The Respondents are not provided with proper welfare facilities that’s the
reason the mean value is quite high at 3.46 levels which is disagree level.
The Pay and promotion activities in this organization is also good as their
mean value is 2.4
The Respondents are overall satisfied with their job as their mean value
is 2.54 which is an agreeable level.
The Parking facilities provided by the organization are not good that’s
why most respondents disagree with this question.
The Rest room facilities in the company are not good and they are not
satisfied with the lunch facilities.
Suggestions:
Questionnaire
“A study on Job Satisfaction of Employees in
Cholamandalam MS General Insurance Ltd”
1. Name:
………………………………………………………………………
…………
2. Age: ………………
3. Gender: Male Female
…
4. Monthly Income:
A) Below Rest. 10,000 B) 10,000- 20000 C) 20,000-30000 D) Above
30,000
5. Education Qualification:
A) Under graduation B) Post – graduation
6. Marital Status
A) Married B) Unmarried
7. Years of experience:
A) Less than 1yr B) 1-2 yrs C) 2-3 yrs D) 3-4 yrs E) Above 4yrs
Job factors
Welfare Facilities
S. Particulars 12345
S.
No Particulars 12345
24
NoI love my job and to work in this
organization
11 I’m satisfied with the refreshment facilities
25
12 My
We work life is meaningful
are provided with the rest and lunch
26 I consider
room that
and my
theywork is valuable in
are good
attainingfacilities
13 The parking my organizational
provided for goals
our
27 I have
vehicles
adequate areopportunity
satisfactoryto use my
ability
14 I’m satisfied with the first aid facilities
28
15 Overall, I’m satisfied
I’m satisfied with the with
Loanmy job and
facilities
other personal welfare benefits offered by
company
S. Particulars 12345
No
16 I feel I’m being paid a fair amount for the
work I do
17 I’m satisfied with my chances for
promotion
18 The salaries we receive are good as other
organizations pay to their employees.
19 I’m satisfied with the allowances provided
by my organization
S. Particulars 12345
No
20 I feel that my Boss motivate me to achieve
the organization goal