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1/31/2018 IC: Welcome to Der3.com!

10:30:29 a.m.
10:30:34 a.m. Sampath: Hi
10:30:45 a.m. IC: Ashwag Bin omaer did not answer. Reassigning
your interaction to another agent.
10:30:59 a.m. IC: Sumayyah Al-Mutairy did not answer. Reassigning
your interaction to another agent.
10:30:59 a.m. IC: All agents are busy assisting other customers, please
wait.
10:32:22 a.m. IC: Sumayyah Al-Mutairy has joined the conversation.
10:32:30 a.m. Sumayyah Al- good morning how can I help you?
Mutairy:
10:33:01 a.m. Sampath: Policy no :1000427087 , i would like to know about
the policy status and i would like to know which
hopitals i can visit. And also how much percentage i
need to pay when i go for hospital.
10:33:38 a.m. Sumayyah Al- sure sir
Mutairy:
10:33:58 a.m. Sumayyah Al- for visit visa ?
Mutairy:
10:34:38 a.m. Sumayyah Al- Dear Sir Please note that this insurance (Visitor
Mutairy: Policy) is an obligatory requirement for issuing a
visit visa and it covers only emergency cases .. and it
doesn’t need a card .. the insurance certificate that
the insured member has, should be enough provided
that the insured visits an appointed medical
Providers (Network is attached).
10:34:46 a.m. Sumayyah Al- <a
Mutairy: href="http://chat.der3.com/I3Root/Server1/websvcs/
chat/getfile/872e2d4c-6843-4533-a3cb-
8c1764ce4f67/583cb1aa27564152aa6b203e772af17
d/visitor%20network0.pdf"
target="blank">visitor%20network0.pdf</a>
10:34:54 a.m. Sumayyah Al- Can I help you with anything else sir ?
Mutairy:
10:35:10 a.m. Sampath: i did not understood sir , sorry
10:35:16 a.m. Sampath: can u explain clearly
10:35:25 a.m. Sampath: i am on Business VISA
10:36:06 a.m. Sampath: For an example , i f i get fever . i cant use this Policy
at hospital?
 10:37:11 a.m. Sumayyah Al- we can only cover ER cases
Mutairy:
10:37:23 a.m. Sampath: ER means
10:37:49 a.m. Sumayyah Al- emergency room sir
Mutairy:
10:39:09 a.m. Sampath: if an accident happens can we go n admit in hospital
and use the policy ?
10:39:21 a.m. Sampath: sorry to bother you , just want to understand celarly
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