Republic of the Philippines

BATANGAS STATE UNIVERSITY

COLLEGE OF ACCOUNTANCY, BUSINESS, ECONOMICS AND
INTERNATIONAL HOSPITALITY MANAGEMENT
Gov. Pablo Borbon Main Campus I
Rizal Avenue, Batangas City

BUSINESS AND ECONOMICS DEPARTMENT

SYLLABUS IN BUSINESS ADMINISTRATION

Course Title: Good Governance and Corporate Social Responsibility

Course Code: MGT 107 Instructor : Lorena F. Mendoza
Prerequisite: none Email Address:loriefmendoza@yahoo.com
Credit : 3 Contact No: 09288314141
Class Schedule: MWF, 8:00-9:00, 9:00-10:00, 11:00-12:00,
Number of Hours : 54 hours 3:00-4:00/ T, 7:00-10:00, 1:00-2:30, 2:30-4:00/ TH 10:00 –
1:00, 2:30-4:00
Term: Second Semester, AY
Consultation Hours: MWF, 10:00- 11:00
2016-2017

VISION
A globally recognized institution of higher learning that develops competent and morally
upright citizens who are active participants in nation building and responsive to the challenges
of the 21st century

MISSION
Batangas State University is committed to holistic development of productive citizen by
providing a conducive learning environment for the generation, dissemination and utilization of
knowledge through innovative education, multidisciplinary research collaborations, and
community partnerships that would nurture the spirit of nationhood help fuel national economy
for sustainable development.

CORE VALUES
Faith Integrity Excellence
Patriotism Mutual Respect Human Dignity

COLLEGE GOALS
The College of Accountancy, Business, Economics and International Hospitality
Management aims to provide quality education to prepare students for a wide range of careers in
accountancy, business, hotel and restaurant management, tourism management, customs and
public administration, aspire for continuing education, enhance competencies and hone their
leadership skills to enable them to participate actively in the global market through high quality
instruction, research, extension and production which serve as fertile ground for the
internalization of values that uplift self, society and the environment.

PROGRAM EDUCATIONAL OBJECTIVES

The Bachelor Public Administration graduates are expected to:
1. Develop competencies needed to become effective and service-oriented public officers
and employees;
2. Keep abreast of the developments to cope with national and global challenges affecting
Philippines public administration;
3. Develop effective oral and written skills in communication and information technology in
the fields of public governance, business and related industries;
 4. Inculcate professional, social, and ethical values in the conduct of public service and
business for nation building;
5. Develop ability to work effectively and independently in multi-disciplinary and multi-
cultural teams with appreciation of Filipino historical and cultural heritage;
6. Produce researches in public administration and governance in order to participate in the
generation of ne knowledge or in research and development projects; and
7. Participate in community extension activities to promote cooperation in the development
and provision of world-class public service and education capacity building to develop
the full role of public administration and governance.

The objectives of the program are:

1. Complete understanding of the concepts, principles, theories, and philosophies in Human
Resource.
2. Assist students seek employment and facilitate the integration process in the corporate
environment so they can be immediately productive once employed.
3. Assist the students in appreciating the HR role in the organization and how they can
make meaningful contributions as a strategic partner in building the organization to
become globally competitive.

STUDENT OUTCOMES
Graduates of BPA program should be able to:

SO 1. Demonstrate effective oral and written skills in communication and information

technology in the fields of public governance, business and related industries.

SO 2. Demonstrate proficiency in matters relating to public and local government

administration.

SO. 3 Apply theories learned to the actual learning experience in the field of public
administration and related industries.

SO 4. Exhibit awareness and responsiveness to the current economic issues affecting Philippine
public administration

SO 5. Exhibit professionalism, ethical leadership, social and moral accountability as public

servants;

SO 6 Generate researches in public administration and governance.

PHILOSOPHY
The Office and Systems Management is designed to provide students with knowledge,
skills and attitudes to function effectively within a modern office environment. The material
covered intended to adopt practical approach aimed equipping students with the technical and
professional skills to perform effectively as clerical and administrative support personnel within
an organization. The overall course objectives are to develop proper work ethic, social
responsibility and integrity that contribute in promoting positive image of the organization in
which they are employed and to develop self-esteem and confidence to make an easy transition
from school to the world of work.

AUDIENCE
The course is intended for third year Public Administration students.

INTENDED LEARNING OUTCOMES

After completing this course, STUDENTS SHOULD BE ABLE:

{ Syllabus in Administrative Office Management Second Semester, A.Y. 2016-2017 Page 2 of 12 }

ILO 1 Tounderstands the functions of administrative office management, business organizations,
basic process of problem-solving and the interrelationship of effective communication
throughout an organization. (Knowledge)

ILO 2 To analyze the concepts of space management regarding the physical location, the
psycho-physiological concerns, and the specific arrangement of physical property toward an
efficient arrangement of an office (Analysis)

ILO 3 To explain and discussimportance of effective communications within the administrative

office unit and the proper uses of written and verbal communication and word processing on
today’s modern communication systems. (Comprehension)

ILO 4 Toimplement the process of selecting human resources in the office administrative unit,
supervising employees, training, and studying various office positions (Application )

Mapped Intended Learning Outcomes with the Student Outcomes for the Course:

S S S S S S S S S S S S S S
O O O O O O O O O O O O O O
1 2 3 4 5 6 7 8 9 10 11 12 13 14
ILO √ √ √ √
1
ILO √ √ √ √
2
ILO √ √ √ √
3
ILO √ √ √ √ √ √
4

SPECIFIC OBJECTIVES
After completing each topic, students will be able to:
TOPICS ILO ILO ILO ILO
1 2 3 4
Learning Outcomes

1. Concept and Role of Modern Office

 Define office management ×

 Discuss the Responsibilities of the Administrative
Office manager ×
 Explain the Importance of Office in the Business ×
Enterprise ×
 Explain the Functions and Duties of Office
Manager

{ Syllabus in Administrative Office Management Second Semester, A.Y. 2016-2017 Page 3 of 12 }

 2. Modern Office Appliances and Furniture’s

 Define mechanization ×
 Discuss the objects and objectives of ×
mechanization ×
 Explain the merits and demerits of mechanization
 Identify the different instructional machines used x
in office management x
 Identify the different types of office furniture’s
3. Office Accommodation and Layout
x
 Explain the different types of accommodation x
requirements x
 Discuss the Factors in Determining Office x
Location
 Discuss Principles of Office Layout
 Discuss Office Management
4. Office Stationeries and Supplies x

 Explain the need for control of office stationeries

and supplies
 Determine the how to organise and manage x
purchases
 Present the different methods of controlling x x
stationeries
 Discuss the principles of forms and forms design
5. Filing and Indexing

 Acquire knowledge on the different types of x

records X
 Explain the Importance of Records Management x
 Discuss the Essentials of Filing and Indexing

6. Secretarial Practice and Postal Service

 Explain the functions of an office secretary x
 Discuss the different types of business x
correspondence
 Distinguish the difference between handling x
inward and outward mail x
 Explain the different types of postal service
7. Electronic Data Processing
x
 Explain the different types of data processing
 Identify the modes of data processing
 Identify the role of computers in the office x
 Explain the types of networking x x
 Discuss social networking x

{ Syllabus in Administrative Office Management Second Semester, A.Y. 2016-2017 Page 4 of 12 }

 8. Office Management and Its Control

Discuss the Importance of Flow of Work x

x
Identify the different types Office Manuals x
Present the Different Types of Manual x
Discuss the Principles of Office Manual x
Preparation
Explain the Importance of the Distribution of
Office ManuL
9. The Communication Process

Explain the variables affecting the x

Communication Process x
Discuss the Elements of the Communication Process x
Discuss the Barriers to Effective Communication
Implement the Steps in the Decision-Making Process
Discuss Sources of Conflict x x

10. SELECTING OFFICE EMPLOYEES

 Identify Ways to Determine Workforce Needs x

 Employee Recruitment x
 Identify the Recruitment Sources x
x
 Explain the Functions of the Selection Interview
x
 Discuss the Different Types of Interview
11. SUPERVISING OFFICE EMPLOYEES

 Identify the Factors that Determine Amount of

Identify Present Leadership Ability of x x
Supervisors x
 Discuss the Behavioral Theories of Leadership
 Explain the Functions of Supervision
12. XII. MOTIVATING OFFICE EMPLOYEES

 Discuss the Basic Human Traits x

 Explain the Theories of Motivation x

TEACHING LEARNING STRATEGIES AND ASSESSMENT METHODS

1. LECTURE. Lecture method shall be the primary teaching strategy to be considered in

the class. The class shall be provided learning modules for the semester. Lecture shall be
done through the aid of classroom smart televisions, projectors and video presentations.
Computer-aided instruction shall likewise be utilized to develop the students’ abilities in
the use of IT.

2. PEER TEACHING / COOPERATIVE LEARNING. Students who work in groups

perform better on tests, particularly in regard to reasoning and critical thinking skills
(Lord, 2001). Having students work with each other is an effective methodology because

{ Syllabus in Administrative Office Management Second Semester, A.Y. 2016-2017 Page 5 of 12 }

 it forces students to be active learners and to talk through course concepts in their own
words. The faculty shall encourage tutorials and think-pair-share. To evaluate the
performance of students in cooperative learning, each member shall be evaluate other
members.

3. CASE STUDY METHOD. Providing an opportunity for students to apply what they
learn in the classroom to real-life experiences has proven to be an effective way of both
disseminating and integrating knowledge. The case method is an instructional strategy
that engages students in active discussion about issues and problems inherent in practical
application. It can highlight fundamental dilemmas or critical issues and provide a format
for role playing ambiguous or controversial scenarios. Every time that there will a case
study, the format will be as follows:

 RUBRIC FOR CASE PRESENTATION

{ Syllabus in Administrative Office Management Second Semester, A.Y. 2016-2017 Page 6 of 12 }

 4. GROUP/INDIVIDUAL REPORTING. The strategy will help the students to enhance
their presentation skill. It is an avenue for the students to learn how to presents the
assigned topics which they can use in the real world of being Management Practitioner.
Note: The class will be divided into groups. Each group will be assigned a topic
that will run for an hour the remaining time will be used by the instructor to ask
some questions regarding such topics. Presentation and visual aids that will be
used may depend upon to the group’s creativity. Lastly, each group is required to
submit a written report.
.
 RUBRIC FOR GROUP/ INDIVIDUAL REPORTING

 RUBRIC FOR ASSESSING WRITTEN REPORT

{ Syllabus in Administrative Office Management Second Semester, A.Y. 2016-2017 Page 7 of 12 }

 5. PROJECT WORK. It is an inquiry based strategy in which students will conduct
research and interview business establishments about the organizational practices in line
with Office Management. The written work will encourage students to engage in such
related activities as discussion, brainstorming, planning, writing drafts, revising,
redrafting, editing and publishing a polished product.

 RUBRIC FOR ASSESSING GROUP/INDIVIDUAL PROJECTS

 RUBRIC FOR ASSESSING RESEARCH OUTPUT

{ Syllabus in Administrative Office Management Second Semester, A.Y. 2016-2017 Page 8 of 12 }

 6. SEMINARS/ TRAINING / WORKSHOPS / SIMULATIONS. Students are highly
encouraged to attend seminars which will further improve their knowledge and
understanding of the subject. It will be the perfect medium to bridge the gap between
theories and practices. The best workshop outputs shall be utilized by the class and shall
likewise be simulated in a day-long team building activity.

COURSE POLICIES
The following items are given as a guide in the conduct of the course:

COURSE REQUIREMENTS
Major Exams Quizzes
Exercises / Activities / Portfolios Homework / Seatwork
Recitation Projects / Reports
Attendance

Grading System
Major Examinations 80%
Class Standing 20%
Quizzes, Homework / Seatwork, Writing Activities, Attendance
Recitation, Attendance / Attitude
____________________
Total: 100%

POINTS GRADE POINTS GRADE

98-100 1.00 78-79 2.75

94-97 1.25 75-77 3.00
90-93 1.50 70-74 4.00
88-89 1.75 below 70 5.00
85-87 2.00 Incomplete Inc.
83-84 2.25 Dropped Drp.
80-82 2.50

A. Major Exams
There will be four exams (prelims, midterms, semi-finals and finals). All exams will
be in-class and will be closed book, closed notes. All major exams will be administered on
the dates set by the department unless otherwise specified. The scope of each periodical
exam will include but not limited to those topics given in the class schedule for the specified
period. It may include some related topics given before. You are not allowed to bring with
you anything except your pen, straight edges, erasers, and calculator. You are not permitted
to borrow these things from your classmates around you for this may be a cause of cheating.
Exams will commence and end on the scheduled time. Latecomers will not be given any
consideration unless with valid reason.
Make-up tests will be given for authorized university activities only if a student
present suitable documentation (evidence) explaining the absence to the instructor. The
instructor/university reserves the right to disapprove any explanations for absences presented
without prior notice and not provide the opportunity for a make-up test. Students knowing
they will be absent from an announced test because of personal or business reasons are
required to inform the instructor before the absence. A make-up test may be given early in
some cases.

B. Response Papers/Assignments/Project
Response papers give students an opportunity to more deeply engage in the assigned
material. A secondary purpose is to encourage regular readings of the text which prevents,
last-minute cramming before tests, enhances class discussions and help students better
understand class lectures. Papers are worth different point values depending on the amount of

{ Syllabus in Administrative Office Management Second Semester, A.Y. 2016-2017 Page 9 of 12 }

 work required. The students will be exposed to various aspects of human behaviour and this
will in turn require reflective/critical thinking which will be expressed in writing.

C. Quizzes
Quizzes will be given before or after discussion of each chapter which consist of True
or False, identification or multiple choice items which will come both from the handouts
and/or textbooks. This strategy will prevent last-minute cramming of students during major
exams.

D. Class Participation/Recitation/Presentation/Related Activities/Term Papers

From time to time, a graded recitation will be conducted in order to test whether the
students really understand their lessons. Likewise, the students are expected to participate
actively in the class discussions and are encouraged to share their thoughts and prove or
disprove other’s conviction in proper manner. This way, their thinking and reasoning will be
developed to the fullest. Further, the student’s communication skills will be improved. The
class will be grouped accordingly and will be given specific topics to research and report
inside the class. Group exercises will likewise be given to reinforce the learning process.
Furthermore, the class will be encouraged to attend different seminars and fora related to the
subject.

E. Attendance/Attitude
Each student is expected to come to class regularly and their presence in every
session will be accounted for. Students who have not reported in class after the first 15
minutes of the scheduled time will be considered absent. Those who arrive in class within the
first 15 minutes will be considered tardy. Three late arrivals in class will be equivalent to one
absence. Absences shall not exceed six times for every three-unit subject. Students exceeding
the allowable number of maximum absences before the midterm exam shall be dropped from
the class. A student who had been absent must present a valid excuse slip from the
parent/guardian countersigned by the dean if he/she does not want that absence to be counted
in the six allowable absences.

F. Other Course Policies:

 Missed Quizzes/Examinations
No special or make-up examination will be given except for those whose absence is
excused. In case of excused absence, a valid written excuse signed by the
parent/guardian and the dean must be presented to the instructor.

 Academic Integrity
Each student is expected to be honest with himself/herself and be fair to his/her fellow
students. ANYONE CAUGHT CHEATING WILL AUTOMATICALLY RECEIVE A
GRADE OF 5.00. (Please refer to the Student Code of Conduct).

 Other Reminders:
 Lecture is an integral part of everyday classes. It is very essential for students to
attend everyday classes for their own advantage. During lectures, they are expected
to be responsible in writing down notes.
 Assignments are intended to encourage students to undertake advance readings.
They are therefore expected to do their assignments.
 STRICTLY NO CELLPHONE USE DURING CLASS HOURS. Students are
required to switch-off their mobile units to avoid class distraction.
 Requirements should be submitted on or before the deadline. Late requirements will
no longer be considered unless an early arrangement with the undersigned is made
but a penalty of 5 points for each day of delay will be deducted.
 Students will be given consultation period to discuss any problem they might have
with the course.

COURSE OUTLINE

{ Syllabus in Administrative Office Management Second Semester, A.Y. 2016-2017 Page 10 of 12 }

 The following is a tentative list of topics for the course. The instructor has the right to
alter the outline at any time due to time constraints, unexpected scheduling conflicts, unexpected
affairs/activities in the university, or overall benefit to class effectiveness.

Topics Strategies/ Suggested

Activities Readings
1 Discussion of VMGO/ Program Objectives / Lecture
Syllabus Interactive
2 Concept and Role of Modern Office Discussion
3 Objects of Mechanization Group Discussion
4 Principles in Selecting Office Furniture Exposition
5 Office Accommodation and Layout Cases and
6 PRELIMINARY EXAMINATION Applications
7 Office Stationeries and Supplies Point/Counterpoint
Bonifacio
8 Records Management
9 Essentials of a Good Filing System Lecture Miranda
10 Secretarial Practice and Postal Service Interactive
MIDTERM EXAMINATION Discussion Internet
11 Electronic Data Processing Group Discussion Sources
12 Office Management and Its Control Exposition
Cases and
13 The Communication Process
Applications
14 SEMI- FINAL EXAMINATION
Point/Counterpoint
15 Selecting Office Employees
16 Supervising Office Employees
17 Motivating Office Employees
18 FINAL EXAMINATION

ACADEMIC INFRASTRACTURE
ACADEMIC INFRASTRUCTURE
Textbook

LOVING YOUR WORKPLACE: A GUIDE TO ADMINISTRATIVE AND OFFICE

MANAGEMENT BY: GINA D. BONIFACIO

References

Chruden , Herbert J. And Arthur Sherman , Jr. , Personnel Management , The Utilization
of Human Resources, 6th Edition (Cincinnati Ohio: South Western Publishing Company)
Lehrer, Robert N., Management of Improvement ( New York : McGraw- Hill Book
Company)
Gregorio S. Miranda/ Carmelita Miranda-Gow (Office Management Principles and
Practices). (Allen Adrian Books Inc. 2010)

Additional readings and cases will be provided throughout the course. From time to time
the instructor may modify as an aspect of schedule as the students and instructor learn
together what works well for the class. No changes however will be made however
without discussion with the class.

Prepared by:

Lorena F. Mendoza
Instructor

{ Syllabus in Administrative Office Management Second Semester, A.Y. 2016-2017 Page 11 of 12 }

Reviewed by:

DR. TEODORICA G. ANI ASST. PROF. GINA D. BONIFACIO

Program Chair, Business and Economics Associate Dean, CABEIHM

Approved by:

DR. BENDALYNM. LANDICHO

Dean, CABEIHM

{ Syllabus in Administrative Office Management Second Semester, A.Y. 2016-2017 Page 12 of 12 }