Christoffe Lambert Moreau

Professional Website

OBJECTIVE
To obtain a leadership position in which I can utilize my skills in customer service,
coaching, training, merchandising, and retail operations to enhance company
performance.

PROFESSIONAL EXPERIENCE
Training Store Manager, Starbucks Corporation-2008-Current
 Implemented training and certification for incoming Store Managers and
District Managers
 Conducted new hire orientation classes for all new employees in the district
 Conducted store visits to monitor management usage of proper training and
coaching skills
 Recruited Store Managers, Assistant Managers and Shift Supervisors
 Developed eight Store Managers and two District Managers
 Maintained all responsibilities of the Store Manager while fulfilling the
obligations of a trainer

Store Manager, Starbucks Corporation- 2004-2008

 Successfully managed a 1 million plus operation by delivering results which
exceeded established targets
 Met or exceeded all promotional goals by consistently assessing and leveraging
the strengths and skills of team members to best achieve results
 Facilitated courses such as Food Safety Certification, Staffing the Third Place,
Managing Priorities, Situational Leadership, & Service Leadership
 Utilized by district manager in coaching other store managers
 Established and maintained outstanding customer service stores by embracing
changing business priorities
 Motivated the team by providing creative, enthusiastic ways to exceed goals,
and recognizing superior performance
 Assessed staff in using conferencing techniques, facilitated self-evaluation and
wrote summative reviews
 Interviewed potential employees and terminated employment of employees
when necessary

District Training Store Manager, Blockbuster- 2002-2004

 Implemented training and certification for all incoming Customer Service
Representative and Managers
 Conducted new hire orientation classes for all new employees in the district
 Implemented new company procedures in “Effective Shift Management” and
“Active Seller Strategies”
 Conducted store visits to monitor management usage of proper training and
coaching skills
 Conducted Inventory Reconciliation and Store Profitability Report courses
Last Updated: January 28, 2018 1
 Christoffe Lambert Moreau

Professional Website
 Recruited Store Managers, Assistant Managers and Customer Service
Representatives
 Acted as District Leader when requested
 Maintained all responsibilities of the Store Manager while fulfilling the
obligations of a trainer
 Conducted panel interviews for Store Manager assessments

Store Manager, Blockbuster, Robious Location- 1999-2004

 Successfully managed $1.75 million operation by effective labor scheduling,
strong training and recognition programs, and reinforcement of superior
customer service skills
 Achieved highest active member base in the district by providing outstanding
service and an inviting store appearance
 Exceeded budget sales by 15% in 2003
 Maintained lowest shrink percentage in the district; budgeted 2.1% with actual
shrink of 0.2%
 Operated a training store with labor costs within 1% of a non-training store
 Designed positive reinforcement for staff by incorporating performance charts
and monetary rewards
 Assessed staff in using conferencing techniques, facilitating self-evaluation and
writing summative reviews

RELATED COURSES AND EDUCATION

New Hire Orientation Inventory Class District Leadership
Store Operations I Store Operations II Direct TV
Customer Service Hiring for Excellence Leadership Academy
Selling Skills Progressive Corrective Action Professional Conduct
Classroom Facilitator Food Safety Certified Franklin Covey
Situational Leadership Servant Leadership
Leading-Transformational Times

HONORS AND AWARDS

Bravo Awards: Recognition for initiative, resourcefulness, and action in service, sales,
and savings, 2011-2012
Manager of the Quarter, 2010
Top 50 in the United States for Coffee Sold, 2010
Nominated for Manager of the Quarter 2008
“Blunting Award”-Exceeded budgeted sales goals while meeting competitor prices, 2003
Highest Sales Award based on active members, 2002
Sharks Tooth National Nomination for the Outstanding Store Manager, 2000
Controlling Expenses Award, 2000

Last Updated: January 28, 2018 2