Time: 11.55 am- 1.

10 am (1 hour 10 minutes)
Form: 4 Angsana
Focused skill(s): Writing
Date: 29th January 2014
Integrated skill(s): Speaking
Theme: Social issues
Grammar item(s): Modal verbs
Topic: Letter of complaint
(Examples: must, might, might,
Level: Lower- intermediate should,could,would)

Curriculum specification(s) :

Learning outcomes Specification

1.0 LANGUAGE FOR INTERPERSONAL

USE
Level 1
1.1Make friends and keep friendships by
iii. Relating personal experiences.
a. taking part in conversations and
discussions;
Level 2
1.3 Obtain goods and services by
iv. Giving feedback about a product or service as
b. making complaints and responding to a consumer.
complaints.

Behavioural objective(s) :

by the end of the lesson, students will be able to:

1) Write and elaborate the contents of their formal letter of complaint.

2) Label the different parts of a formal letter correctly.

Moral value(s):

1) Practicing smart consumerism

Educational emphases:

1) Preparation for the real world

2) Multiple intelligence

Previous knowledge:

1) Students are well-versed of the format of a formal letter.

2) Students already learnt about modal verbs in the previous lesson.
Anticipated problem(s):

1) Teacher might not have time to do the drawings on the board

Solution(s):

1) Prepares all of the drawings beforehand or asks a volunteer to do the drawing for the
teacher.

Resource(s):

1) Drawing of a hamburger (breads sesame seeds, chicken patty, beef patty, salad,
cheese)
2) A template of a formal letter
3) Labels for the formal letter template

Stages Content Teaching-learning activities I/A Rationale

and
time
Set Topic of the day 1. T draws a picture of a T-Ss  To invite ss
induction hamburger on the board to share
Writing a letter of and writes down the topic their
complaint to a restaurant. of the day on the board. experiences
(+ 10
2. T elicits from ss have they T-Ss
minutes) Anticipated answers ever complaint about the
service or the food in any
1) Rude waiters restaurants.
2) poorly cooked 3. T writes all of the answers T-Ss
food on the board and adds a
3) unhygienic few more relevant
conditions complaints.
4) wrongly totaled bill
5) noisy surrounding
Pre- 1. T draws a template of a Ss-Ss  To help ss
writing Formal letter structure formal letter and asks 9 remember
volunteers to label it. the structure
(+ 20 1) Sender’s address 2. T uses the picture of the T-Ss of a formal
minutes) 2) Recipient’s hamburger and starts letter in a fun
address and labeling parts of the way
name hamburger as parts of the  To help ss
3) Date formal letter. remember
4) Salutation 3. T explains the fillings of T-Ss on how to
5) Subject heading the hamburger, which are elaborate
6) Contents the contents of the formal the contents
7) Ending letter, need to be of a formal
8) Signature seasoned with letter in a fun
9) Sender’s name elaborations. way
4. T elicits example of T-Ss
 Fillings of the sentences from ss for all
hamburger (Content) of the elaborations.

1) Chicken patty-
first paragraph
(e.g. who am I? /
why am I writing?)

2) Beef patty-
second paragraph
(e.g. problems
and examples )

3) Salad- third
paragraph (e.g.
exaggerate with
praise, question
and surprise)
4) Cheese- fourth
paragraph (e.g.
hopes/ warning)
While- A letter of complaint 1. T gives a situation where T-Ss  To
writing ss have to write a letter of encourage
Imagine that you were complaint to a manager of ss to work in
( + 20 very dissatisfied with the a restaurant. groups and
minutes) food and services at a 2. Ss draw the picture of the Ss-Ss help each
restaurant. Write a letter hamburger in their book other.
of complaint to the and label the parts.
manager. 3. In pairs, ss discuss Ss-Ss
together about what to
Modal verbs write for each
fillings/paragraph.
1) Might 4. Ss write their letter of Ss-Ss
2) Must complaint individually
3) Should using the points as
4) Can discussed.
5) Could
Post- 1. T nominates ss to read Ss-Ss  To provide
writing and share their letter of opportunity
complaint to the class. for ss to
(+ 15 2. Ss give comments and share their
minutes) opinions of their friends’ Ss-Ss opinions and
letter. comments.
Closure 1. T explains that when T-Ss  To give
complaining, it is awareness
(+5 important not to be rude to ss of the
minutes) and be considerate. complaining
ettiquettes.