INDUSTRIAL RELATIONS

MANAGEMENT

BUSINESS RESEARCH PROJECT REPORT

[Submitted in Partial Fulfillment]

As a part of the Curriculum of

MASTER OF BUSINESS ADMINISTRATION[MBA]
From
Bhai Parmanand Institute of Business Studies, Delhi-92.

Affiliated to Guru Gobind Singh Indraprastha University, Delhi.

SUBMITTED BY

JATIN GUPTA, 01911403909

MBA SECOND SEMESTER
 DECLARATION BY THE CANDIDATE

I hereby declare that the work, which is being present in this

Project, entitled “INDUSTRIAL RELATIONS MANAGEMENT” is an
authentic record of my own work carried out by me under the
Supervision and Guidance of Smt. Harvinder Kaur, Project Guide, BHAI
PARMANAND INSTITUTE OF BUSINESS STUDIES, Shakarpur, Delhi-92.

This Project was undertaken as a Partial Fulfillment of the Study

of BUSINESS RESEARCH in the Second Semester of MBA Degree as per
the Curriculum of Guru Gobind Singh IndraPrastha University, Delhi.

I have not submitted the matter embodied here in this Project for
the award of any other Degree/Diploma.

JATIN, 01911403909
MBA II Semester
BPIBS, Delhi-92.
 CERTIFICATE OF PROJECT GUIDE

TO WHOMSOEVER IT MAY CONCERN

This is to certify that Mr. JATIN GUPTA, 01911403909 of BPIBS,

Delhi, has done a Research Project Titled INDUSTRIAL RELATIONS
MANAGEMENT under the discipline of BUSINESS RESEARCH as a part
of Curriculum of Second Semester of MBA Degree under my direct
Guidance and Supervision.

His performance was satisfactory during his Research Process for

the above said Project.

[Harvinder Kaur]
Lecturer of MBA
AND
PROJECT GUIDE
 ACKNOWLEDGEMENT

The Project entitled “ INDUSTRIAL RELATIONS MANAGEMENT

”was a challenging assignment for me and required an improved
environment, extensive endeavour and all necessary guidance and
support. I take this opportunity to express my gratitude to Smt.
Harvinder Kaur, Lecturer - Dept. of MBA and Project Guide for her
able guidance, co-operation and out of box thinking without which this
Project would not have been exciting at all.

The successful progression of this project also gives me an

opportunity to acknowledge and appreciate Shri Ajith Kumar who has
provided me much needed stimulating suggestion and encouragement in
order to steer this project towards completion.

JATIN, 01911403909
MBA II Semester
BPIBS, Delhi-92.
 Table of contents

Sr.n Topics Page no.

o.
1. Company Profile 6
2. Theoretical concept 8

3. Research Methodology
10

4. Analysis and Interpretation 13

5. Findings and conclusion 36

6. Recommendations 38

7. Bibliography
38
8. Annexure 39

1.) Company Profile

1.1 Introduction

Style, affordable prices, quality: these are the factors that have shaped
Westside’s success story in the retail fashion stores business. Established in 1998 as
part of the Tata Group, Trent Ltd. operates Westside, one of India's largest and fastest
growing chains of retail stores.
Westside stands out from the competition for a variety of reasons. One is that a
majority of the brands the chain stocks and sells are its own, unlike retailers who store
multiple labels. About 90 per cent of Westside’s offerings are home-grown, and they
cater to different customer segments. The other 10 per cent includes toys, cosmetics,
etc.
The Westside stores have numerous departments to meet the varied shopping
needs of customers. These include Menswear, Women’s wear, Kid’s wear, Footwear,
Cosmetics, Perfumes and Handbags, Household Accessories, lingerie, and Gifts. The
company has already established 36 Westside departmental stores (measuring 15,000 -
30,000 square feet each) in Ahmedabad, Bangalore, Chennai, Delhi, Gurgaon,
Ghaziabad & Noida (to be considered as 1 city), Hyderabad, Indore, Jaipur, Kolkata,
Ludhiana, Lucknow, Mumbai, Mysore, Nagpur, Pune, Rajkot, Surat, Vadodara and
Jammu. The company hopes to expand rapidly with similar format stores that offer a
fine balance between style and price retailing.

1.2 Mission

Mission is to be regarded by our customers as the most relevant retailer in the

country.
In order to achieve this goal, we shall develop a comprehensive understanding
of their needs, strive to win their confidence, and offer them best-in-class products and
services at affordable prices.
We shall always be in the forefront of fashion and services by anticipating and
exceeding the expectations of our customers.
Our leadership will be the product of our styling, quality and service
consciousness.
We will continue to scale new heights of excellence through teamwork, in an
atmosphere that encourages creativity and innovativeness.
It is our policy to satisfy our customers with the range, quality and value of the
products we offer. However, if they are dissatisfied with any item that they might have
purchased we would take the necessary measures to assist them.
We expect our customers to return unused merchandise along with its receipt within 30
days; we would exchange the returned items or give our customers a complete refund.
1.3 The Westside story…

This story began circa 1998 when The Tatas acquired Littlewoods – a London
based retail chain. This acquisition was followed by the establishment of Trent Ltd (a
Tata enterprise that presently operates Westside). Littlewoods was subsequently
renamed Westside.
In a rapidly evolving retail scenario, Westside has carved a niche for its brand of
merchandise creating a loyal following. Currently, the company has 36 Westside stores
measuring 15,000-30,000 square feet each across 20 cities. With a variety of designs
and styles, everything at Westside is exclusively designed and the merchandise ranges
from stylized clothes, footwear and accessories for men, women and children to well-
co-coordinated table linens, artifacts, home accessories and furnishings. Well-designed
interiors, sprawling space, prime locations and coffee shops enhance the customers’
shopping experience.

Westside has garnered numerous accolades:

- Balanced Scorecard Hall of Fame.

- India Brand Summit – Brand Leadership Retail.
- IFA Visionary of the Year Award, 2002 – Mrs. Simone N. Tata.
- Most Admired Large Format Retail Chain of the Year - Lycra Images Fashion
Awards 2005.
- NDTV Profit Business Leadership Awards 2006 - Retail Category.

1.4 Clubwest

At Westside, we have always believed in providing our customers with the

finest shopping experience. Now, we've made shopping with us a rewarding experience
too! Introducing CLUBWEST an extraordinary rewards program designed exclusively
for Westside regulars like you.

CLUBWEST is a two-tier program, which comprises Clubwest Classic and Clubwest

Gold.
A purchase of Rs 2000 on the same day
entitles you to a complimentary membership
into Clubwest Classic. Alternately, you can
enroll by paying a nominal one-time fee of Rs
150.

A purchase of Rs 5000 on the

same
day entitles you to a
complimentary membership into
Clubwest Gold.

Benefits of Clubwest:

- Earn points every time you shop at Westside. These points can be exchanged
against subsequent purchases made in the store.

- A dedicated Clubwest desk for a member's assistance at each of the stores.

- Exclusive shopping hours only for members during sales.

- Unprecedented access to a host of privileges and services through our exclusive

tie-ups from time to time.

- Advance intimation of all in-store promotions and special offers through direct
mailers.

- Special discounts on dining at select restaurants round the year.

2. Theoretical Concept
 Brands are about names, but to register a name does not mean that a company
has created a brand. A brand is instead created through the development of brand
identity, where as a brand with a brand image not by itself is a strategic asset. The brand
is a symbol. It can be related to as a mission, as a vision or as an asset.

Developing an image as an employer is part of employer branding. Turning that

image into a working relationship between an organization and its potential recruits is a
process.

In the present job markets, where companies compete for attracting the best of the
talent, employer brand, sometimes, becomes more relevant when compared to various
critical factors like job profile and the compensation package.

Employer brand is the image of an organization as a great place to work in the

minds of its current employees and key stakeholders. In short, it is the value of the
company in external marketplace. The goal of employer branding is to create loyal
customers; the customers here being the employees.

An employer brand represents the core values of an organization. Companies that

are considered good employers have a strong identity and an image in the marketplace.

2.1 Dimensions

• Interest value – The extent to which an individual is attracted to an

employer that provides an exciting work environment, has novel work
practices, and makes use of its employees’ creativity.

• Social value – The extent to which an individual is attracted to an

employer that provides a working environment that is fun, happy, and
provides a supportive team atmosphere.

• Economic value– The extent to which an individual is attracted to an

employer that provides above average salary, an attractive overall
compensation package, and job security and promotion opportunities.

• Development value – The extent to which an individual is attracted to an

employer that provides recognition, self-worth, and confidence coupled
with career-enhancing experiences and a base for future employability.

• Application value – The extent to which the employer provides an

opportunity for the employee to apply what they have leaned and to
develop others in a customer orientated and humanitarian environment.
2.2 Values of Employer Brand

- Perceived external prestige.

- Perceived organisational fit.
- Realistic job previews and met expectations.
- Psychological contracts.
- Organisational commitment.
- Organisational identification.
- Perceptions of organisational support.
- Organizational Based Self Esteem (OBSE)
- Organizational trust and cynicism.
- Employee Growth Need strength (EGNS)
- Leadership.
- Job satisfaction and life satisfaction.
- Intention to quit.
- Perceived stress levels.
- Behavior at work.

2.3 Factors which creates Employer Brand

- Quality: Quality is a vital ingredient of a good brand. The core benefits must be
delivered well, consistently. Research confirms that, statistically, higher quality
brands achieve a higher market share and higher profitability.

- Positioning: Positioning is about the position a brand occupies in a market in the

minds of consumers. Strong brands have a clear, often unique position in the
target market. It can be achieved through the combination of brand name, image,
service standards, product guarantees, packaging and the way in which it is
delivered.

- Communications: All elements of the promotional mix need to be used to

develop and sustain customer perceptions. Initially, the challenge is to build
awareness, then to develop the brand personality and reinforce the perception.

- First-mover advantage: In terms of brand development, first-mover means that it

is possible for the first successful brand in a market to create a clear positioning in
the minds of target customers before the competition enters the market.

- Internal marketing: Management should ensure that the brand is marketed

internally as well as externally. It means that the whole business should
understand the brand values and positioning.

3. Research Methodology
 Research can be defined as a systematic effort to gain new knowledge. Research
Methodology is a way to study & solve research problems along with the logic behind.

3.1 Objectives of Study

- To study the company profile of the Westside.

- To study the concept of employer branding in detail.

- To study the various dimensions of Employer branding.

- To measure the employer brand of Westside on various

dimensions.

3.2 Research Process

Identification of Problem
↓
Research Design
↓
Sources of Data
↓
Data Collection Method
↓
Sample Design and Sample Size
↓
Conducting Field Survey
↓
Data Analysis

Identification of problem

• Employer Brand of Westside is not strong.

• Most of the employee in this enterprise shows discontent with leadership.

• Westside does not fulfill all the psychological obligations.

• Male considers Westside as low brand compared to female.

• Perception of Westside’s employer brand is different across the age.

Research Design

There are three types of Research Design,

 Exploratory Research Design.

 Descriptive Research Design.
 Causal Research Design.

Here, the researcher has selected the Descriptive Research Design.

When the researcher is interested in knowing the characteristics of certain groups

such as age, sex, educational level, occupation or income, a descriptive study is
required. The objective of such study is to answer the “who, what, when, where & how”
of subject.

Sources of data

There are different types of data & information which are required for the study. These
are:

- Primary data: It is the data which is collected by the researcher for the first time.
Primary is being collected by asking questions by performing surveys. Primary data is
collected by employees of the firm by using questionnaires.

- Secondary data: These are statistics not gathered for the immediate study but
gathered earlier for some other purpose. These are the data that have been collected by
some other agency or user.

Data Collection Tool

In a study, data are collected by the researcher with the help of questionnaire.

Sample Design and Sample Size

 Once the researcher has formulated the problem and developed a research
design including a questionnaire, he has to decide whether the information is to be
collected from all the people comprising the population. In case the data are collected
from each member of the population of interest, it is known as the census survey. If on
the other hand, data are to be collected only from some members of the population, it is
known as the sample survey.

Here researcher has done the census survey and the population size is 50.

4. Analysis and Interpretation

Q1. It is considered prestigious in my community to work for this organization.

Purpose: Whether employee feels prestigious working with Westside or not.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
24 20 6 0 0

Interpretation: 48% of the respondents are Strongly Agree and 40% of the respondents
are Agree that they feel prestigious while working with Westside.
Q2: My organization’s values and culture provide a good gift with the things that I
value in life.

Purpose: Whether employee is provided such value and culture in the organization or
not.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
12 24 10 4 0

Interpretation: 24% of the respondents are Strongly Agree and 48% of respondents are
Agree that they are being provided with the value and culture that they
value in life.

Q3: I was told about all the positive and negative aspect of job before being employed.

Purpose: Whether the organization has disclosed all the aspects of job or not.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
44 6 0 0 0
Interpretation: 88% of the respondents are Strongly Agree that the company has
disclosed all the positive and negative aspects of the job before being
employed.

Q4: My job has pretty much turned out to be what I expected it would be like.

Purpose: Whether employee’s expectations met regarding job or not.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
22 21 7 0 0
Interpretation: 44% of the respondents of Westside are Strongly Agree that their job
has much turned out more than they expected.

Q5: I do not feel like ‘part of the family’ at my organization.

Purpose: Whether the employee feel familiar environment in organization or not.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
20 21 7 2 0
Interpretation: 42% of the respondents are Agree that they feel like ‘Part of the
family’ while 40% of the respondents are Strongly Agree about the
same.

Q6: Right now, staying with my organization is a matter of necessity as much as desire.

Purpose: To know that employee staying with the organization is a necessity or desire.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
0 10 21 19 0
Interpretation: 38% of the respondents are Disagree that staying with the organization
is a matter of necessity as much as desire.

Q7: When someone criticizes my organization, it feels like a personal insult.

Purpose: Whether employee feels insult, when anyone criticizes Westside or not.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
18 23 9 0 0

Interpretation: 46% of the respondents are Agree that they feel personal insult when
anyone criticizes Westside and 36% of the respondents are Strongly
Agree.

Q8: My organization shows very little concern for me.

Purpose: Whether organization concern their employees or not.

Result:
 Strongly Agr Neither Agree Nor Disag Strongly
Agree ee Disagree ree Disagree
0 0 9 24 17

Interpretation: 48% of the respondents are Disagree with the statement that
organization shows little concern to them while 34% of the
respondents are Strongly Disagree with the statement.

Q9: I can make a difference around here.

Purpose: Whether employee is free to take certain little decisions or not.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
0 4 24 13 9
Interpretation: 48% of the respondents of Westside are neither agree nor disagree with
the
statement that they are free to take certain decisions on their own in
certain situation while 26% of the respondents are Disagree with the
statement.

Q10: I believe my employer has high integrity.

Purpose: To know the belief of the employee towards their employer.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
13 21 16 0 0
Interpretation: 48% of the respondents of Westside are Agree with the statement and
have a strong faith in their employer while 32% of the respondents are
neither agree nor disagree with the statement and 26% of the
respondents are Strongly agree with the statement, they have a faith in
their employer.

Q11: Is always seeking new opportunities for the organization.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
18 21 9 2 0
Interpretation: 36% of the respondents of Westside are Strongly Agree with the
statement.
While 42% of the respondents are Agree with the statement

Q12: Leads by ‘doing’, rather than simply by telling.

Purpose: To know whether an enterprise leads by ‘doing’ or ‘telling’.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
16 20 12 2 0
Interpretation: 40% of the respondents of Westside are Agree with the statement.
While 32% of the respondents are Strongly Agree

Q13: Gets the group to work together for the same goal.

Purpose: Whether they are being grouped for the same goal or not.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
35 9 14 2 0
Interpretation: 70% of the respondents of Westside are Strongly Agree with the
statement that they are being grouped together for the certain types of
goals to achieve.

Q14: Develops a team attitude and spirit among employees.

Purpose: Whether the enterprise develops the team spirit and tem attitude among the
employees.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
18 22 10 0 0
Interpretation: 36% of the respondents of Westside are Strongly Agree with the
statement that the organization develops the team attitude and team
spirit among them while 44% of the respondents are Agree with the
same.

Q15: Foster collaboration among work groups.

Purpose: To know whether an enterprise encourages collaboration among work

groups.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
25 15 17 3 0
Interpretation: 50% of the respondents are Strongly Agree with the statement that an
enterprise encourages collaboration among work groups.

Q16: Gives me special recognition when my work is very good.

Purpose: Whether employee is given special recognition or not.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
18 24 8 0 0
Interpretation: 36% of the respondents of Westside are Strongly Agree with the
statement that they are being recognized when they contribute their
best while 48% of the respondents are agree with the same.

Q17: Commends me when I do a better than average job.

Purpose: To know whether an enterprise commends its employees when they perform
better than average job.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
0 26 16 8 0
Interpretation: 52% of the respondents of Westside are strongly agree with the
statement that an enterprise praise their performance.

Q18: All in all, I am satisfied with my job.

Purpose: Whether employees are satisfied with the job or not.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
32 15 3 0 0
Interpretation: 64% of the respondents of Westside are Strongly Agree that they are
satisfied with their job while 30% of the respondents are agree.

Q19: All in all, I am satisfied with my life as whole.

Purpose: Whether the employees are satisfied with their life or not.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
0 0 4 9 37
Interpretation: 74% of respondents of Westside are Strongly Disagree with the
statement that they are not satisfied with the life while 18% of the
respondents are Disagree and 8% are neither Agree nor Disagree with
the statement.

Q20: I often think of quitting this job.

Purpose: Whether employee wants to continue the job or wants to quit.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
0 0 5 12 33
Interpretation: 66% of respondents of Westside are Strongly Disagree with the
statement that they often think of quitting this job while 24% of the
respondents are Disagree with the statement and the remaining 10% of
the respondents are neither Agree nor Disagree with the statement.

Q21: I almost never feel stressed at work.

Purpose: Whether employee feel stressed at work or not.

Result:

Strongly Agr Neither Agree Nor Disag Strongly

Agree ee Disagree ree Disagree
14 29 2 5 0
Interpretation: 58% of the respondents of Westside are agree that they never feel
stressed at work while 10% of the respondents are Disagree with the
statement and 28% of the respondents are Strongly Agree.

Q22: I think my employer is obliged to provide me with.

Result:

Attributes Score
Promotion and advancement 4.94
High Pay 4.86
Pay based on my current level of performance 4.98
Competitive employment benefits 4.88
Training 4.82
Opportunities for career development 4.96
A satisfying job 5
Sufficient authority and responsibility 4.8
The opportunity to have an appropriate balance 5
between work and home life
Interpretation: The mean value of…
• Promotion and Advancement is 4.94.
• Balance between work and life, and satisfying job is 5.
• Pay based on Current level job is 4.98.

Q23: My employer has fulfilled any obligations to provide me with.

Result:

Attributes Score
Promotion and advancement 4.86
High Pay 3.94
Pay based on my current level of performance 4.7
Competitive employment benefits 3.68
Training 4.92
Opportunities for career development 4.82
A satisfying job 4.32
Sufficient authority and responsibility 3.44
The opportunity to have an appropriate balance 3.66
between work and home life
Interpretation: The mean value of…
• Promotion and Advancement is 4.94.
• Balance between work and life, and satisfying job is 5.
• Pay based on Current level job is 4.98.

Perception of employees regarding employer brand (Age

wise).
 Perception of employees regarding employer brand (Gender
wise).

Overall employer brand through various Dimensions and

Values.
5. Findings & Conclusions

Findings

• 88% of the respondents think that Westside is considered one of the prestigious
enterprise.

• 72% of the respondents think that the things they value in life that are provided
by the values and culture of an enterprise.
• 100% of the respondents think that an enterprise has disclosed all the positive
and negative aspects of the job before being employed.

• 86% of the respondents are having a same opinion that their job has pretty much
turned out to be what they expected it would like.

• 82% of the respondents do not feel like ‘part of the family’ in an enterprise.

• 94% of the respondents are satisfied with the job.

• 68% of the respondents have faith in their employer.

• 82% of the respondents feel personal insult when anyone criticizes Westside.

• 80% of the respondents are agree that an enterprise develops team spirit and
attitude among them.

• 80% of the respondents has rated positively that an enterprise encourages

collaboration among work groups.

• 52% of the respondents are having same opinion that an enterprise commends
them when they do a better than average job.

• 86% of the respondents never feel stressed at work, while 10% of the
respondents feel the stress at work.

Conclusions

• The Employer Brand of Westside is good (4.01).

• Westside concern about the Leadership aspect as it fosters the collaboration

among work groups, also develops team spirit and attitude, and forms various groups
for common goal.

• The mean value of obligations expected is 4.92 and obligations fulfill is 4.26.
Finally, Westside fulfills most of the psychological obligations of the employees.

• Male considers Westside as low brand compared to female, the mean value is
3.5 and 3.6 respectively, where there is a minor difference.

• Perception regarding employer brand of the employees whose age is above 35 is

3.9 (mean value), which is higher among all other employees.
 6). Recommendations

• Westside needs to concentrate more on career enhancing program

to their employees.

• Westside also needs to get feedback from the employees

periodically regarding their job.

• Westside needs to create familiar environment, So that an

employee can interact with the superior without any hesitation.

• Westside requires enhancing its employer brand in near future as

the retail sector is more growing in India and new players are entering
into the market.

7.) Bibliography

Websites:

• www.wikipedia.org
• www.mywestside.com
• www.indianmba.com
• www.naukrihub.com
• www.brandxpress.net

Books:

• Research Methodology – cooper and Kothari.

8.) Annexure
 Survey on Employer Branding
I, Jatin Gupta, student of BPIBS, here by request you
to fill up this questionnaire. The information provided by you
will be kept strictly confidential and will be used for academic
purpose only.
Note:

1 = Strongly Agree 2 = Agree

3 = neither Agree nor Disagree

4 = Disagree 5 = Strongly Disagree

No. Statement 1 2 3 4 5

It is considered prestigious in my community to work for

1. this organization
My organization's values and culture provide a good fit
2. with the things that I value in life
I was told about all the positive and negative aspect of
3. the job before being employed
My job has pretty much turned out to be what I expected
4. it would be like

5. I do not feel like ‘part of the family’ at my organization

Right now, staying with my organization is a matter of
6. necessity as much as desire
When someone criticizes my organization, it feels like a
7. personal insult

8. My organization shows very little concern for me

9. I can make a difference around here

10. I believe my employer has high integrity

11. Is always seeking new opportunities for the organization

12. Leads by ‘doing’, rather than simply by ‘telling’

13. Gets the group to work together for the same goal

14. Develops a team attitude and spirit among employees

15. Fosters collaboration among work groups
Gives me special recognition when my work is very
16. good

17. Commends me when I do a better than average job

18. All in all, I am satisfied with my job

19. All in all, I am satisfied with my life as a whole

20. I often think of quitting this job

21. I almost never feel stressed at work

22. I think my employer is obliged to provide me with…

--- Promotion and advancement

--- High Pay
--- Pay based on my current level of performance
--- Competitive employment benefits
--- Training
--- Competitive employment benefits
--- Opportunities for career development
--- A satisfying job
--- Sufficient authority and responsibility
The opportunity to have an appropriate balance between
--- work and home life

23. My employer has fulfilled any obligations to provide me with…

--- Promotion and advancement

--- High Pay
--- Pay based on my current level of performance
--- Competitive employment benefits
--- Training
--- Competitive employment benefits
--- Opportunities for career development
--- A satisfying job
--- Sufficient authority and responsibility
The opportunity to have an appropriate balance between
--- work and home life

Designation : _____________________________________

Gender : _________

Age : ______

-------- Thank you --------