1. RESERVATIONS AND CANCELLATIONS 7. CHILDREN AND USE OF THE LEISURE CLUB
A. Stay For Breakfast™ (B&B), Escape!SM Dining Up to 2 children 12 and under are given free Tee Times should be requested at the time of making a packages, Escape! Golf packages, Escape! Theatre accommodation when sharing a room with an adult(s) reservation. We reserve the right to refuse allocation of packages, Escape! Romance packages, Escape! subject to the availability of suitable rooms. Children’s tee times that have not been pre-booked. Attractions packages, Escape! Family Time packages and Menus are available at all of our hotels. Breakfast is free Additional golf is available subject to the availability of individual packages featured by hotels are priced as a for children under 12. Children under 15 years of age are tee times during your stay and a green fee is applicable. package and must be booked in advance. not permitted into Leisure Clubs unless accompanied Please telephone the hotel for information. All packages are subject to availability. by an adult and supervision is required when children Refunds are not available for rounds of golf that are not B. In the case of telephone bookings, guests will be use the facilities within the club at all times. Children played when booked as part of an Escape! Golf package. asked to guarantee payment for the first night’s stay with under 16 are not allowed to use the fitness equipment We cannot accept responsibility for golf bookings lost, a credit card. and it is not advisable for children under 8 to use the missed or cancelled due to inclement weather or course steam bath, sauna or steam room. Certain hotels have closure for factors that are outside the reasonable control C. Arriving after 4pm. Unless the room has been additional restrictions regarding the use of leisure facilities of the hotel. Access to the golf course is subject to the guaranteed (see B above) rooms will only be held for by children; a copy is displayed in each Leisure Club. The requirements of course maintenance. guest arrival until 4pm, and in the event of non-arrival, purpose of these restrictions is to ensure the well being rooms will be released for resale. An “agent” may and enjoyment of all users. Children between 16 and 18 Please call the hotel of your choice to book your Escape! guarantee a booking on behalf of a “client” but the “agent” can use the fitness equipment under the supervision of a Golf package. will then be liable for one night’s accommodation if the gym instructor. Children under 15 are not allowed into the guest fails to arrive. Kids Golf-4-Free swimming pools unless supervised by an adult. All non- D. Cancellations and Amendments. The programme features two components: members will be required to register before admittance i. For bookings of up to 3 rooms, cancellations and/ into the Leisure Club. FREE Play: After 3:00 p.m., 365 days per year, kids 15 or amendments must be made to the hotel before 8. PETS years old and under play free when accompanied by a full 4pm on the day of arrival. For bookings of more than With the exception of Guide Dogs, pets are only allowed paying adult. One free round per kid is valid for each full 3 rooms, cancellation and/or amendments must be at the discretion of the Hotel Manager and there may be paying adult. The programme is based on availability and made to the hotel by noon on the day before arrival. an additional charge. Please give advance notice of your restrictions may apply. ii. A cancellation/amendment reference will be given and should be retained. requirements. Pets are not permitted in any area where FREE Instruction: Kids receive a free golf lesson when iii. Amendments to reservations are subject to food or drink is served. accompanied by an adult who is paying for a lesson. Both availability and cannot be guaranteed. 9. COMPLIMENTARY LEISURE CLUB MEMBERSHIP golf lessons must be taken at the same time with the iv. Marriott reserves the right to charge for one Prices include use of complimentary facilities listed. same instructor. The programme is based on availability night’s accommodation per room booked if the above However, a charge is made for the use of the solarium and restrictions may apply. cancellation requirements are not met, as the hotels and health & beauty facilities. Other conditions may do not normally receive enquiries at short notice. apply, please check with each hotel. All facilities offered Discount vouchers for golf lessons and purchases from to guests are subject to availability. the Golf Shop will be printed with full Terms & Conditions 2. VACATING ROOMS on the reverse of the voucher. Bedrooms are normally available from 2pm on the day 10. TREATMENT TIMES of arrival and should be vacated by 12 noon on the day of Times for beauty treatments are strictly limited and For parties of 12 or more, a free Escape! Golf package departure. We recommend that guests telephone their should be booked at the time of reservation. We reserve will be given to the organiser of each group, on the hotel if they will be arriving before 2pm or after 4pm; the right to refuse beauty treatments which have not been same terms as the group has booked. Offer is subject to please see “Reservations and Cancellations”. booked. members of the group sharing twin/double rooms. The complimentary Escape! Golf package will be confirmed 3. SUNDAY LATE CHECK OUT 11. RESTAURANT BOOKING on check-in of the group of twelve or more. Late checkout on Sunday is available until 6pm subject The restaurants at our hotels are very popular and we to an additional charge from £15 per room. Please ask therefore regret that we cannot guarantee availability 13. GOLF INSURANCE for details at your chosen hotel at the time of reservation. of tables at dinner for guests staying on a Stay For Golfplan International provides specialist insurance Complimentary Sunday late check out is available for Breakfast™ (B&B) basis. We recommend if dinner is worldwide for golf enthusiasts which provides additional guests arriving on Friday. All Sunday late check outs are booked on an inclusive basis that guests reserve a time for cover beyond conventional travel or holiday policies. subject to availability and your request should be made as a table prior to arrival. More information and proposal forms are available from early as possible to avoid disappointment. Guests staying on an Escape! Dining package will dine in our Golf & Leisure Retail shops or call Golfplan direct on the named restaurant featured on individual price grids. In 0800 591 834 or visit www.golfplan.co.uk quoting 4. escape! packages by marriott certain hotels guests can upgrade to a second restaurant reference MH01. Escape! package rates are available 7 days a week, year round and are subject to availability which may be limited for an additional supplement. 14. GOLF ETIQUETTE midweek. Meal plans for special offers or inclusive breaks cannot be (a) Dress: Appropriate dress should be worn. For Prices are based on standard rooms and superior altered, e.g. lunch cannot be switched for dinner or taken example, jeans and round neck T-shirts are not permitted. accommodation carries a supplement. Please check as on a different day. Golf shoes should be worn. We reserve the right to refuse early as possible for availability, particularly regarding Large parties booking on an Escape! Dining package, may access to inappropriately dressed persons. requests for family rooms and specific room types. be offered private dining facilities as an alternative to the Specific room type requests cannot be guaranteed at hotel restaurant. (b) Golf Carts & Clubs: Local notices governing the time of request and will only be confirmed on check-in. movement of golf carts must be strictly observed. Sharing 12. ESCAPE! GOLF PACKAGES Receipt of payment does not guarantee availability unless a set of clubs is not permitted. Escape! Golf package rates are per person per night based a booking has been confirmed by the hotel. on two adults sharing a twin/double room and include at (c) Whilst a certificate of playing ability is not essential, 5. METHODS OF PAYMENT least one round of golf per person per night, dependent knowledge of etiquette and the rules of golf is expected. All hotels accept the following credit/debit cards: on option booked. Call the hotel of your choice for more Each hotel, in the absence of a handicap certificate MasterCard, American Express, Barclaycard, Diners Club, details. All rounds of golf are subject to availability of tee reserves the right to refuse access if it is judged that Visa, JCB, Switch/Maestro, Delta and Connect. Cheques times. The following courses are included: individuals do not display the required level of proficiency. to the amount of a current cheque guarantee card issued Please note however that a handicap certificate will be by a major UK bank are also accepted when supported by 1 night – 1 round of golf 1 round on the required at Hanbury Manor Hotel & Country Club. such cheque card. Marriott Gift Vouchers and Whitbread Championship Course Leisure Vouchers, Love 2 Play, Red Letter Days, Leisure (d) Each of our hotels operates local rules which you 1 night – 2 rounds of golf 1 round on the vouchers and Bonus Bonds. No allowance or refund will should observe. Guests are advised to check at the time of Championship Course be made for meals not taken on inclusive rates. booking. 1 round on the Resort Course 6. AGENT’S COMMISSION 15. ESCAPE! THEATRE Packages 2 nights – 2 rounds of golf 1 round on the Commission is payable by the hotel to travel agents Escape! Theatre packages are operated in association Championship Course booking any of the holiday packages featured in this with Superbreak Mini Holidays Limited. 1 round on the Resort Course brochure subject to our terms & conditions. 2 nights – 3 rounds of golf 1 round on the The 2 for 1 Cocktail offer is applicable to drinks featured Championship Course on the hotel drinks list only and available at the hotel bar. 2 rounds on the Resort Course Once a package is booked, theatre seats cannot be cancelled. Any combination of hotel and theatre show
Package elements not taken cannot be refunded. Content Marriott Hotels Limited and its affiliates are striving of packages may vary by hotel. to exceed customers expectations – whether they are able bodied or have disabilities. We have invested in 18. Escape! Family packages changes to the physical environment at our sites, where All prices quoted are “from” prices. Breakfast, lunch and reasonable, however we have a limited number of dinner is free for kids 12 and under. Lunch and dinner for properties, particularly older buildings (some of which are kids under 12 must be chosen from the Kids Menu. All kids Listed buildings or have other constraints) where this is must be accommpanied by an adult. Maximum 4 kids per an ongoing challenge. We are working with the relevant adult. Meals not taken cannot be refunded. authorities to resolve such issues as soon as possible. 19. Escape! ATTRACTION PACKAGES We recognise that it is not merely physical barriers that Hotels will be happy to advise opening times and times can cause difficulties for our customers. Our associates of reduced service to local places of attraction particularly receive disability awareness sessions as part of their during Christmas and New Year. There are no cash basic training, to understand the challenges customers refunds available where tickets to tourist attractions are may face and so they can ensure their needs are met. not used but have been booked as part of a package. One We hope that if you are a guest with a disability you will ticket per name on the reservation will be issued for up to recognise that we are committed to assisting you as 2 adults and 2 children in accordance with the terms of much as possible. However, if you have any queries or the package. wish to highlight any aspect of our services that are not meeting your needs, please contact our customer service 20. park HERE, FLY THERE PACKAGES department at the address below. For property specific The number of days parking included in a Park Here, Fly information please contact the hotel of your choice. There Package will vary by hotel. No refund will be issued for parking not taken when booked as part of a package. 26. BROCHURE INFORMATION Transport to and from the hotel and airport varies by Although every effort has been made to ensure the hotel. We do not accept responsibility for loss or damage accuracy of the information in this brochure at the time to your vehicle or contents of your vehicle whilst parked of printing, Marriott Hotels cannot accept responsibility on our premises. for any errors or omissions and reserve the right to vary, amend or cancel any of the arrangements featured in this 21. BREAKFAST AT YOUR LEISURE brochure should they find such alterations necessary. For guests staying on a Stay For Breakfast™ (B&B) or Photographs and maps are intended for general Escape! Dining package or other Escape! package the guidance only. Marriott Breakfast is included in your room rate and is available until 5pm. Breakfast is served in the restaurant during restaurant opening times, seven days a week. Outside of restaurant opening times, your breakfast can be ordered through the room service menu, and can be served in your room (depending on check out time), or may be served in the lounge or bar area until 5pm. Serving locations may vary and a tray or service charge may apply.
22. LIABILITY Please note that, other than with regard to fraud or personal injury or death, Marriott Hotels Limited and its affiliates’ liability for incomplete or non-performance or