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Terms & Conditions

1. RESERVATIONS AND CANCELLATIONS 7. CHILDREN AND USE OF THE LEISURE CLUB


A. Stay For Breakfast™ (B&B), Escape!SM Dining Up to 2 children 12 and under are given free Tee Times should be requested at the time of making a
packages, Escape! Golf packages, Escape! Theatre accommodation when sharing a room with an adult(s) reservation. We reserve the right to refuse allocation of
packages, Escape! Romance packages, Escape! subject to the availability of suitable rooms. Children’s tee times that have not been pre-booked.
Attractions packages, Escape! Family Time packages and Menus are available at all of our hotels. Breakfast is free Additional golf is available subject to the availability of
individual packages featured by hotels are priced as a for children under 12. Children under 15 years of age are tee times during your stay and a green fee is applicable.
package and must be booked in advance. not permitted into Leisure Clubs unless accompanied Please telephone the hotel for information.
All packages are subject to availability. by an adult and supervision is required when children Refunds are not available for rounds of golf that are not
B. In the case of telephone bookings, guests will be use the facilities within the club at all times. Children played when booked as part of an Escape! Golf package.
asked to guarantee payment for the first night’s stay with under 16 are not allowed to use the fitness equipment We cannot accept responsibility for golf bookings lost,
a credit card. and it is not advisable for children under 8 to use the missed or cancelled due to inclement weather or course
steam bath, sauna or steam room. Certain hotels have closure for factors that are outside the reasonable control
C. Arriving after 4pm. Unless the room has been additional restrictions regarding the use of leisure facilities of the hotel. Access to the golf course is subject to the
guaranteed (see B above) rooms will only be held for by children; a copy is displayed in each Leisure Club. The requirements of course maintenance.
guest arrival until 4pm, and in the event of non-arrival, purpose of these restrictions is to ensure the well being
rooms will be released for resale. An “agent” may and enjoyment of all users. Children between 16 and 18 Please call the hotel of your choice to book your Escape!
guarantee a booking on behalf of a “client” but the “agent” can use the fitness equipment under the supervision of a Golf package.
will then be liable for one night’s accommodation if the gym instructor. Children under 15 are not allowed into the
guest fails to arrive. Kids Golf-4-Free
swimming pools unless supervised by an adult. All non-
D. Cancellations and Amendments. The programme features two components:
members will be required to register before admittance
i. For bookings of up to 3 rooms, cancellations and/ into the Leisure Club. FREE Play: After 3:00 p.m., 365 days per year, kids 15
or amendments must be made to the hotel before
8. PETS years old and under play free when accompanied by a full
4pm on the day of arrival. For bookings of more than
With the exception of Guide Dogs, pets are only allowed paying adult. One free round per kid is valid for each full
3 rooms, cancellation and/or amendments must be
at the discretion of the Hotel Manager and there may be paying adult. The programme is based on availability and
made to the hotel by noon on the day before arrival.
an additional charge. Please give advance notice of your restrictions may apply.
ii. A cancellation/amendment reference will be given
and should be retained. requirements. Pets are not permitted in any area where
FREE Instruction: Kids receive a free golf lesson when
iii. Amendments to reservations are subject to food or drink is served.
accompanied by an adult who is paying for a lesson. Both
availability and cannot be guaranteed. 9. COMPLIMENTARY LEISURE CLUB MEMBERSHIP golf lessons must be taken at the same time with the
iv. Marriott reserves the right to charge for one Prices include use of complimentary facilities listed. same instructor. The programme is based on availability
night’s accommodation per room booked if the above However, a charge is made for the use of the solarium and restrictions may apply.
cancellation requirements are not met, as the hotels and health & beauty facilities. Other conditions may
do not normally receive enquiries at short notice. apply, please check with each hotel. All facilities offered Discount vouchers for golf lessons and purchases from
to guests are subject to availability. the Golf Shop will be printed with full Terms & Conditions
2. VACATING ROOMS on the reverse of the voucher.
Bedrooms are normally available from 2pm on the day 10. TREATMENT TIMES
of arrival and should be vacated by 12 noon on the day of Times for beauty treatments are strictly limited and For parties of 12 or more, a free Escape! Golf package
departure. We recommend that guests telephone their should be booked at the time of reservation. We reserve will be given to the organiser of each group, on the
hotel if they will be arriving before 2pm or after 4pm; the right to refuse beauty treatments which have not been same terms as the group has booked. Offer is subject to
please see “Reservations and Cancellations”. booked. members of the group sharing twin/double rooms. The
complimentary Escape! Golf package will be confirmed
3. SUNDAY LATE CHECK OUT 11. RESTAURANT BOOKING on check-in of the group of twelve or more.
Late checkout on Sunday is available until 6pm subject The restaurants at our hotels are very popular and we
to an additional charge from £15 per room. Please ask therefore regret that we cannot guarantee availability 13. GOLF INSURANCE
for details at your chosen hotel at the time of reservation. of tables at dinner for guests staying on a Stay For Golfplan International provides specialist insurance
Complimentary Sunday late check out is available for Breakfast™ (B&B) basis. We recommend if dinner is worldwide for golf enthusiasts which provides additional
guests arriving on Friday. All Sunday late check outs are booked on an inclusive basis that guests reserve a time for cover beyond conventional travel or holiday policies.
subject to availability and your request should be made as a table prior to arrival. More information and proposal forms are available from
early as possible to avoid disappointment. Guests staying on an Escape! Dining package will dine in our Golf & Leisure Retail shops or call Golfplan direct on
the named restaurant featured on individual price grids. In 0800 591 834 or visit www.golfplan.co.uk quoting
4. escape! packages by marriott
certain hotels guests can upgrade to a second restaurant reference MH01.
Escape! package rates are available 7 days a week, year
round and are subject to availability which may be limited for an additional supplement.
14. GOLF ETIQUETTE
midweek. Meal plans for special offers or inclusive breaks cannot be
(a) Dress: Appropriate dress should be worn. For
Prices are based on standard rooms and superior altered, e.g. lunch cannot be switched for dinner or taken
example, jeans and round neck T-shirts are not permitted.
accommodation carries a supplement. Please check as on a different day.
Golf shoes should be worn. We reserve the right to refuse
early as possible for availability, particularly regarding Large parties booking on an Escape! Dining package, may
access to inappropriately dressed persons.
requests for family rooms and specific room types. be offered private dining facilities as an alternative to the
Specific room type requests cannot be guaranteed at hotel restaurant. (b) Golf Carts & Clubs: Local notices governing the
time of request and will only be confirmed on check-in. movement of golf carts must be strictly observed. Sharing
12. ESCAPE! GOLF PACKAGES
Receipt of payment does not guarantee availability unless a set of clubs is not permitted.
Escape! Golf package rates are per person per night based
a booking has been confirmed by the hotel. on two adults sharing a twin/double room and include at (c) Whilst a certificate of playing ability is not essential,
5. METHODS OF PAYMENT least one round of golf per person per night, dependent knowledge of etiquette and the rules of golf is expected.
All hotels accept the following credit/debit cards: on option booked. Call the hotel of your choice for more Each hotel, in the absence of a handicap certificate
MasterCard, American Express, Barclaycard, Diners Club, details. All rounds of golf are subject to availability of tee reserves the right to refuse access if it is judged that
Visa, JCB, Switch/Maestro, Delta and Connect. Cheques times. The following courses are included: individuals do not display the required level of proficiency.
to the amount of a current cheque guarantee card issued Please note however that a handicap certificate will be
by a major UK bank are also accepted when supported by 1 night – 1 round of golf 1 round on the required at Hanbury Manor Hotel & Country Club.
such cheque card. Marriott Gift Vouchers and Whitbread Championship Course
Leisure Vouchers, Love 2 Play, Red Letter Days, Leisure (d) Each of our hotels operates local rules which you
1 night – 2 rounds of golf 1 round on the
vouchers and Bonus Bonds. No allowance or refund will should observe. Guests are advised to check at the time of
Championship Course
be made for meals not taken on inclusive rates. booking.
1 round on the Resort Course
6. AGENT’S COMMISSION 15. ESCAPE! THEATRE Packages
2 nights – 2 rounds of golf 1 round on the
Commission is payable by the hotel to travel agents Escape! Theatre packages are operated in association
Championship Course
booking any of the holiday packages featured in this with Superbreak Mini Holidays Limited.
1 round on the Resort Course
brochure subject to our terms & conditions.
2 nights – 3 rounds of golf 1 round on the The 2 for 1 Cocktail offer is applicable to drinks featured
Championship Course on the hotel drinks list only and available at the hotel bar.
2 rounds on the Resort Course Once a package is booked, theatre seats cannot be
cancelled. Any combination of hotel and theatre show

Published March 2009 1


is available but “from” prices are based on the shows any breach of contract by any Marriott Hotel and/or third 27. COPYRIGHT
featured on individual hotel entries. Superbreak and party will be limited to a maximum refund of the total Various images supplied courtesy of Britain on View and
Marriott standard Terms & Conditions apply. Extra night price of the particular package concerned. Jory & Co.
rates and upgrades may be available. Discounted rates for
children under 16 may apply. All shows, package rates and ©MAPS IN MINUTES™/ Collins Bartholomew 2007.
hotels are subject to availability. 23. INSURANCE
We strongly recommend that all customers take Original photography Mike Caldwell and Mark Jory.
For a fax or email copy of Superbreak Terms and out adequate insurance on their Escape! to safeguard Design, art direction and production Jory & Co.
Conditions please call 0800 328 3515. Lines are open against risks such as theft, accident, or the cost of Printed by Platinum Press.
8am to 11pm. There will not be a refund for tickets booked cancelling a holiday. We have therefore arranged a special
insurance policy with Travellers Protection Services Ltd If you are not happy with any aspect of your Marriott
as part of the package which are not used. We cannot
which is underwritten by UK Insurance Ltd which is a Escape! please contact the Duty Manager at your hotel
accept responsibility for the closure or postponement of
member of The Association of British Insurers and the immediately to rectify the problem during your stay.
any shows.
Insurance Ombudsman’s Bureau. If this does not resolve the situation please send your
16. ESCAPE! PAMPer packages To find out more information and arrange cover we comments to the Customer Services Department at
Each hotel offers a different range of treatments. Other recommend that guests call 08707 744056 quoting Marriott Hotels International Limited, Barnards Inn, 86
treatments are also available and may incur a small reference Marriott Hotels - 9189. Fetter Lane, London EC4A 1EN within 28 days from the
additional charge - please contact the hotel of your choice end of your Escape!
for further details. Limited availability on all treatments. 24. FORCE MAJEURE
There cannot be a refund for treatments that are not Except where otherwise expressly stated in these Terms
taken when booked as part of an Escape! Pamper & Conditions we regret we cannot accept liability or pay
package. Bookings must be made with the hotel directly any compensation where the performance or prompt
between the specified hours. We reserve the right to performance of our contractual obligations is prevented
refuse allocation of treatment times which have not been or affected by or you otherwise suffer damage or loss as a
pre-booked. result of Force Majeure. For the purposes of these Terms
We cannot accept responsibility for treatment bookings & Conditions Force Majeure means any event which we
lost, missed or cancelled due to circumstances outside or the supplier of services in question could not, even
the reasonable control of the hotel. Facilities, products with due care, foresee or avoid. Such events may include
and opening hours may vary from location to location. war or threat of war, riot, civil strife, actual or threatened
terrorist activity, industrial dispute, natural or nuclear
The seven day Marriott Leisure Club pass is valid at most disaster, fire, adverse weather conditions and all similar
UK Marriott Leisure Clubs. Full terms and conditions are events outside our control.
printed on the reverse of the voucher.

17. Escape! Romance packages 25. ACCESS


Package elements not taken cannot be refunded. Content Marriott Hotels Limited and its affiliates are striving
of packages may vary by hotel. to exceed customers expectations – whether they are
able bodied or have disabilities. We have invested in
18. Escape! Family packages
changes to the physical environment at our sites, where
All prices quoted are “from” prices. Breakfast, lunch and
reasonable, however we have a limited number of
dinner is free for kids 12 and under. Lunch and dinner for
properties, particularly older buildings (some of which are
kids under 12 must be chosen from the Kids Menu. All kids
Listed buildings or have other constraints) where this is
must be accommpanied by an adult. Maximum 4 kids per
an ongoing challenge. We are working with the relevant
adult. Meals not taken cannot be refunded.
authorities to resolve such issues as soon as possible.
19. Escape! ATTRACTION PACKAGES We recognise that it is not merely physical barriers that
Hotels will be happy to advise opening times and times can cause difficulties for our customers. Our associates
of reduced service to local places of attraction particularly receive disability awareness sessions as part of their
during Christmas and New Year. There are no cash basic training, to understand the challenges customers
refunds available where tickets to tourist attractions are may face and so they can ensure their needs are met.
not used but have been booked as part of a package. One We hope that if you are a guest with a disability you will
ticket per name on the reservation will be issued for up to recognise that we are committed to assisting you as
2 adults and 2 children in accordance with the terms of much as possible. However, if you have any queries or
the package. wish to highlight any aspect of our services that are not
meeting your needs, please contact our customer service
20. park HERE, FLY THERE PACKAGES department at the address below. For property specific
The number of days parking included in a Park Here, Fly information please contact the hotel of your choice.
There Package will vary by hotel. No refund will be issued
for parking not taken when booked as part of a package. 26. BROCHURE INFORMATION
Transport to and from the hotel and airport varies by Although every effort has been made to ensure the
hotel. We do not accept responsibility for loss or damage accuracy of the information in this brochure at the time
to your vehicle or contents of your vehicle whilst parked of printing, Marriott Hotels cannot accept responsibility
on our premises. for any errors or omissions and reserve the right to vary,
amend or cancel any of the arrangements featured in this
21. BREAKFAST AT YOUR LEISURE brochure should they find such alterations necessary.
For guests staying on a Stay For Breakfast™ (B&B) or Photographs and maps are intended for general
Escape! Dining package or other Escape! package the guidance only.
Marriott Breakfast is included in your room rate and is
available until 5pm. Breakfast is served in the restaurant
during restaurant opening times, seven days a week.
Outside of restaurant opening times, your breakfast can
be ordered through the room service menu, and can
be served in your room (depending on check out time),
or may be served in the lounge or bar area until 5pm.
Serving locations may vary and a tray or service charge
may apply.

22. LIABILITY
Please note that, other than with regard to fraud or
personal injury or death, Marriott Hotels Limited and its
affiliates’ liability for incomplete or non-performance or

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