Professional Documents
Culture Documents
3. Timely response given by the physical therapist 4.6 Very much satisfied
Table 6 shows the Level of Satisfaction towards Hospital Management. The overall
weighted mean shows an average of 4.6 which is equivalent to very much satisfied. This
indicates that the patients are contented as to most of the hospital management which shows
The same table reflected that the interaction with the physical therapist and
appropriate amount of service charge to the treatment were rank as the highest with a mean of
4.8. These findings corroborate the findings of this study. In our study, patients who felt that
they had had enough time or interaction with the physical therapist were found to be more
satisfied. This agrees with the findings of Williams and Calnan that patient satisfaction is
states that a comfortable PT-patient relationship includes mutual respect and understanding,
promotes the development of trust and leads to setting realistic expectations together. “I like to
have open communication with respect and honesty. I like patients to trust me and feel like they
can tell me whatever is going on.” (Physical Therapist 2) “Patients are looking for trust, they are
looking for an educated answer. I think as long as you can provide that to them and show them
that you are open to them and that you are listening to their complaints, I think that goes a long
way to developing that relationship.” (Physical Therapist 6) “I think honesty is the biggest one in
goal setting.
(http://www.feinberg.northwestern.edu/sites/pthms/docs/Salzman_Hilliard_CSMposter.pdf).
Moreover, appropriate amount of service charge was also ranked as the highest because the
On the other hand, comfort in the waiting area and available space of the treatment
area was ranked as the lowest with the mean of 4.5 but is still considered as very much satisfied
due to inadequate space, entertainment, comfort and ventilation of the waiting area that is not
suitable to some of the patients’ fulfilment. Similar to other studies, our findings also showed
that waiting area is among the factors causing much dissatisfaction and that they can be
reduced by trying to create a neat environment. The literature indicates that the comfort of the
waiting room and cleanliness of the environment are also important to patient satisfaction
research study revealed that when waiting time becomes inevitable, waiting rooms need to be
supplied with television sets, newspapers, magazines and adequate sanitary facilities to reduce
1. Availability of ramps and stairs for person with 4.6 Very much satisfied
disabilities
2. Availability of facilities in the hospital/clinic (water in the 4 Much satisfied
comfort room, electricity, etc.)
3. Cleanliness and orderliness of the clinic 3.8 Much satisfied
10. Overall satisfaction towards physical thera py facilities 4.3 Very much satisfied
and equipment
Total Weighted Mean 3 Much satisfied
Table 7 shows Level of satisfaction towards physical therapy facilities and equipment
were ranked as the lowest with a mean of 3. This means that the patients were only much
satisfied in response to the equipment and facilities which were used for the treatment and
patient’s comfort.
Availability of ramps and stairs for person with disabilities was ranked as the highest
with the mean of 4.6 which indicates that patients have access to ramps and stairs which is
favorable to their condition. It implies that in every center it is required to have a ramps and
stairs for the patient to have an easy access to the hospital. Accessibility of a reliable internet
connection (Wi-Fi) was ranked as the lowest which is less satisfied with a mean of 2.00 due to