ABDUL KALAM

SAP-CRM: Techno-Functional Consultant.(ABAP / CRM)

E-Mail : harshap@computeksol.com Phone: (732) 391-1538

Professional Summary:
 SAP Certified Application Associate – CRM Fundamentals with SAP CRM 7.0.
 SAP Certified Development Associate – ABAP with SAP NetWeaver 7.0
 SAP Certified Application Associate – SAP HANA
 Experience in SAP Cloud for Customer (C4C).

 Technically Proficient, with around 9 years of SAP experience as ABAP, CRM Technical Consultant
with Services, Interaction Center & Sales Functional exposure.
 Worked for SAP Services & Market Development Fund(MDF) projects for SAP America.
 Worked for SAP CRM C4C Opportunity Project and SAP UI5 App Projects for SAP America.
 Worked for The Coca-Cola Company’s Integrated Call Center and Consumer Project, SCALE Global
Template for Bottlers and Rollout Projects for Coca-Cola, Atlanta North America.
 Worked for Saudi Aramco CRM Data Migration & Services Projects at Dhahran, Saudi Arabia.
 Worked for IS-Telco 4G Implementation Project for Reliance Jio Infocomm.
 Worked extensively on CRM Web UI, BOL Programming, BOL Query Enhancement, Flexible Procedure.
 Extensively worked on 1Order Framework and CRM Data Migration, TIBCO Integration & Web Services.
 Experience in Full life cycle implementations of SAP-CRM Service, Marketing, Interaction Center,
Global Template, Template Rollouts, Localization, Go-live & Post implementation support & etc.
 Exposure to SAP-HANA, BI, SAP-Solution Manager, SAP-Business Workflow, CRM Middleware,
SAP-SD, MM, HR modules & OTC, P2P, MDM process streams with good understanding & Integration.
 Received a Certificate & momento from Coca-Cola for 3 years of Dedication & Excellent work.
 Possess strong Analytical & Management skills matched with a determination to succeed.
 Solid client-facing experience & Able to handle potentially unclear and inconsistent requirement.

SAP Expertise:
 CRM Technical: Extensively worked on 1Order Framework, Data Migration, Event Callbacks,
Enhancements, BADI's, Forms, Business Workflow.
 CRM Functional: CRM Base Customization & Basic functions, Transaction Processing, Master Data
maintenance, Flexible Procedures, UI Configurations, PME, Categorization Schema, Mail forms etc.
 CRM Web UI: BSP Component Workbench, UI Developments, Enhancements.
 BOL Programming: Excellent command on GenIL Modal & BOL Browsers and BOL Objects and Query
programming and Enhancements.
 C4C: ABSL(Cloud Scripting language), Custom BO, BO Extension, Embedded Component, Mashups,
Port Type Packages, Codelist, Thing-Inspector, Script Files, Enhance Screens, BC Object/Set/View.

Technical Skills:
ERP, CRM, C4C SAP ECC 5.0, 6.0 SAP CRM 6.0, 7.0 SDK1411 Languages: ABAP, BOL, ABSL
CRM Skills CRM Web UI, BOL Programming, GenIL Modal & BOL Browser, Event Callbacks, AET,
EEWB, Action Profiles, Transaction launcher & Functional Configurations.
ABAP/4 Skills BADI’s, ABAP-Objects, Enhancements, ALV Reports, BAPI’s, Module Pool, Smartforms.
Tools & Utilities UI5, BSP Component Workbench, EEWB, Business Workflow, LSMW, SAP Query,
Infosets, Ad-Hoc Query, SQL Trace, Performance Tuning, Technical Integration.
Domain Knowledge SAP-CRM, BI, SD, MM, HR, MDM, OTC, P2P, DSD, Workflow & Solution Manager.
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Project Description #9:
Project Name CRM Cloud Standalone Opportunity Mgmt.
Client SAP America ( GCO – Global Customer Operations), Palo Alto, CA
Role SAP Cloud Application Developer (C4C) & SAP CRM Technical
Duration Sept 2013 – Feb 2015
Team Size 15
Environment Software : SAP-CRM 7.0 & SDK1411 Languages : ABSL

Project Details:
SAP GCO CRM Cloud project is a showcase of new innovation on C4C, Maximize End User Adoption,
Substantial Business Process Simplifications to eliminate customization and use standard systems & processes
wherever possible. LoB will sell On Premise and Cloud products: solution needs to be simple, easy to use, and
fast with a beautiful user experience. Open C4C to all teams contributing to the customer engagement by
leveraging C4C features (Presales, Customer Engagement, Services, etc)

Responsibilities:
 Analyzing the Functional Specifications and Preparing the Technical specification, ABSL Coding, code
review, UTR documents for the client requirement.
 Developed Custom Business Object & Enhancing the Standard Business Objects with Enhancing
screens and Creating Script files(Actions, Events and Validations)
 Developed Embedded Component, Port type package & port binding for interface.
 Created URL Mashup and calling Account Creation form with dynamic parameters.
 Created Business Configuration Object, Set and View for customizing data maintenance.
 Worked on the WebServices and SOAP UI, Cloud Integration with OnPremise CRM using HCI.
 CRM Developments in backend On premise CRM system.

Project Description #8:

Project Name PRM – My Partners Performance(MPP) App Design
Client SAP America ( GCO – Global Customer Operations), Palo Alto, CA
Role SAP CRM Techno Functional
Duration Jan 2013 – Aug 2013
Team Size 6
Environment Software : SAP-CRM 7.0 & UI5 Languages : ABAP, BOL

Project Details:
MPP App design project is a part of SAP IT PRM(Partners Relationship Management) Project. Its
Mobility for Inside Sales program that will provide an easy way for SAP Marketing Contacts and other internal
users who are assigned to their channel partner’s actionable items needed to be performed under 4 categories:
Program, Business, Funds and Contacts Categories on their mobile devices (desktops, laptops, hybrid
laptop/tablets, and tablets). This is using UI5 as front end and CRM system as backend.

Responsibilities:
 Analyzing the Functional Specifications and Preparing the FS Review, Technical specification, Coding,
code review, UTR documents for the client requirement.
 Developing OO MODAL Class & DATA Class for interacting with UI5. Intermediate Structures, Table
types and Customizing tables etc.
 Developing Utility class with various services for fetching backend CRM channel partner data.
 Maintaining & Executing Validation rules for each Partner Contact/Fund/Program/Business and updating
the message log for UI.
 Worked on the CRM OData Services and Applications using Advanced REST Client.
 Worked on the Web UI validation for Initiative,Claim Request & Creation of follow-up Activities via event
callbacks.

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Project Description #7:
Project Name: CCNA : Integrated Call Center - Consumer Project
Client THE COCA-COLA COMPANY, Atlanta, GA.
Role SAP- CRM Techno Functional Consultant & Module Lead.
Duration Mar 2011 To Dec 2012
Team Size 25
Environment Software SAP-CRM 7.0 Languages : CRM-ABAP, BOL

Project Details:
The Coca-Cola Company is the world’s largest beverage company, refreshing consumers with more than
2,800 products. Along with Coca-Cola®, recognized as the world’s most valuable brand, the Company’s portfolio
includes 12 other billion dollar brands, including Diet Coke®, Fanta®, Sprite®, Coca-Cola Zero™,
vitaminwater®, POWERADE®, Minute Maid® and Georgia™ Coffee. Consumers in more than 200 countries
enjoy the Company’s beverages at a rate of 1.5 billion servings a day.
Mainly this CRM: Integrated Call Center is a CRM Migration Project deals with replacing the Siebel CRM
to SAP-CRM with more additional Applications Chick-Fil-A, Sonic, Waffle House, Hooter's, Bruegger's,
Cinnabon and more Coke Customers Involved in this Integrated Call Center project.

Responsibilities:
 As a Module Lead of CRM Technical Team, Reviewing Functional Specifications, Coordinating with
technical team for development tracking.
 Analyzing the Functional Specifications and Preparing the FS Review, Technical specification, code
review, UTR documents for the client requirement.
 Enhancing the CRM Web UI with new views & new fields of Siebel CRM system as per the client
requirement.
Contribution:
 Developed an Action Sync Report - E-mail which has complete Interaction Record data, Implemented
for all the Coke Customers involved in this project based on their Business need.
 Sync Report Development includes the Creation of Action Profiles with Start/Schedule Conditions, BADI
Implementation, Smartform design & PDF, sending sync report mail to store & its hierarchy Contacts
based on the Marketing attributes.
 Developed Web UI Enhancement for Sync Report's Preview Functionality.
 Enhancements using BADI for Updating the Business Context and Activity Clipboard Tab in the Web UI
for displaying the Action log details.
 Developed ALV Report Mail Room Work List with Action Processing for Correspondence Request.
 Worked on the Multi-level Categorizations (RCSPD Fields) & Subject Profiles.

Project Description #6:

Project Name: CRM TCM Data Migration & CRM E&P Project
Client SAUDI ARAMCO, Saudi Arabia.
Role SAP- CRM Techno Functional & Project Lead.
Duration April 2010 To Mar 2011
Team Size 10
Environment Software SAP-CRM 7.0 Languages: ABAP, CRM BOL.
Project Details:
It’s a Saudi Arabia’s national oil company – is estimated to be worth $8 trillion USD, making it the world's
most valuable non-publicly listed company. Fully integrated, global petroleum enterprise and a world leader in
exploration, production, refining, distribution, shipping and marketing. The world’s largest proven crude oil
reserves of 260.1 billion barrels and the world’s fourth-largest gas reserves, with 279 trillion cubic feet.
CRM Task Collaboration & Management (TCM): Is a system that tracks/manages the execution of
business processes (Tasks) to satisfy a certain business objectives to improve the efficiency of Safety,
Operations, Reliability, Economics, and/or Environment of the business organization.

Responsibilities:
As CRM Techno Functional Consultant,
 Standardize & Optimize Business Processes across the business line, Utilize the SAP CRM solution,
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  Replace all departments legacy applications and Migrate data to SAP CRM,
 Configure & Deploy the new solution, Promote usage of IT corporate applications.
 Also responsible for Analyzing, Designing & developing the complex CRM Developments.
As a Project Lead,
 I will be responsible for all the Deliverables & Quality of the Project.
 Reviewing the requirements & assigning it to the team, Code review, moving to production system.
 Coordinating with team for development tracking & updating the same to client & management.

Contribution:
 Developed an efficient Data Migration Program for uploading 1million TCM Service Request & its
related data from legacy to CRM system.
 Developed Custom UI Developments - INBOX ‘Mass Re-Assignment’ & Toolbar ‘Re-Assignment’
Functionality to assign different partner functions of the request & activity to different users.
 Enhanced the standard ‘Toolbar Copy’ button functionality to copy additional data using CRM Events.
 Enhanced AUI INBOX Search & results list with additional fields to search criteria using Web UI&BOL.
 Developed new Flexible Procedure Action Type with class based on the requirement.
 Developed many smart forms required for the projects.
 Mail forms development & configuring the new attributes for mail forms.
 Configured & Deployed CRM services to RTR, RR, YR, YNGLF, pipelines, terminals & etc.
 Preparing UAT Signoff’s, Deployed services Configuration documents & QMS Documents.

Project Description #5:

Project Name CRM Telco Implementation Project
Client Reliance 4G Implementation Project
Role SAP CRM Techno Functional
Duration Sept 2009 – April 2010
Team Size 70
Environment Software : SAP-CRM 7.0 Languages : ABAP, CRM, BOL

Project Details:
Reliance Jio Infocomm, which is planning to roll out high-speed broadband services based on 4G LTE
Technology, is set to intensify competition in the low-margin telecom space as it plans to offer a bouquet of
services under the 4G platform at drastically lower prices. Services will not be confined to only data and voice
but there will be a bouquet of services catering to everyone's need ranging from telephony to social media. This
is an end-to end SAP CRM Implementation project with CRM Sales, Services, Marketing, Interaction Center,
IS-Telecom & Integration with SAP CC, SAP CI Systems & Many 3rd party systems such as HPSM, Self-Care,
POS, TeleCordia, TIBCO and etc.

Responsibilities:
 Attending monthly/Quarterly workshops & Telco Boot camps with SAP AG Germany Product team for
IS-Telco Business requirements & solution feasibility from 4G Technical team.
 Analyzing the Functional Specifications and Preparing the FS Review, Technical specification, Coding,
code review, UTR documents for the client requirement.
 Involving in testing with various teams such as HPSM, TIBCO, POS, and Self-care for end to end
functionality testing.
Contribution:
 Worked on the Service Request & Service Order(Installation Order & Doc Collection Order))Create,
Update, and Display RFC Functions for 3rd party systems.
 Worked on the Action profiles for creating the follow-up Tele Verification Activity for Provider Order.
 Worked on the Call Back events for service request status change and Dates copy from header to item
 Added New 1Order Component Set for Provider Order family plan Additional User data using EEWB &
Product Set types with Attributes.
 Worked on the CRM Web Services for Service provider & Consumptions Applications using SOAP UI.
 Worked on the Web UI validation for Service Request & Creation of follow-up Activities via event
callbacks.

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Project Description #4:
Project Name: TCCC - eSCM Enhancement Project for 3rd Party Users
Client THE COCA-COLA COMPANY, Atlanta, GA
Role ABAP Technical Consultant
Duration April-2009 To Sept-2009
Team Size 10
Environment Software : SAP-ECC 6.0 Languages : ABAP/4

Project Details: CCNA SAP Mini Step Up - eSCM Enhancement Project. To make limited access to the
3rd party users for 120+ Transactions both customized and replicated ones. Restrictions
like Material Master Data authorizations, Plant, Storage Location level authorizations and
simplifying the work which they carry in day-to-day operations were given high priority while
building up the transactions.

Contribution:
 Developed a Replicated & Enhanced Functionality of Purchase Order-ME2xN T.Codes to the Custom
Y3P_ME2xN T.Codes. Which Includes Automation of entire STO-Correction process.
 Developed a PDF Download Functionality for Custom PO T.Codes.
 Developed a Replicated & Enhanced Functionality of Shipment Create/Change/Delete T.Codes &
Shipment-VT70 T.Codes to the Custom T.Codes. &
 Developed a Custom Reports like - Customer Warehouse Information & Inventory Adjustment Report.

Project Description #3:

Project Name: SCALE Project – Template Rollout & Support for CHINA Localization
Client THE COCA-COLA COMPANY, PortElizabeth, South Africa
Role SPOC for OTC & CRM Developer
Duration Jan-2008 To Mar-2009
Team Size[ 62 (in Dev Phase) & 15 (in Support Phase)
Environment Software SAP-ECC 6.0, CRM 6.0 Languages: ABAP/4, CRM

Project Details: SCALE Global Template Project is specially designed & implemented for The Coca-Cola
Company Bottlers across the Globe. This was the 1st Template Rollout for SCALE & Application Maintenance
Support for CHINA Localization (CCCIL) for 2 plants & 12 company codes.

Responsibilities:
A) As part of Localization Development work & Template Changes:
 As a part of localization, we need to modify the Template Developments and adding new requirements
to the Localization box. Handled Chinese Translation work as part of Localization.
 Coding, Code Review & Unit testing as per coding standards.
 Assigning & Coordinating the work with Off-shore Team
 Updating the Work Stream Status to Client & Satyam Periodically.
B) As part of Application Maintenance Support for Localization:
 Warranty Period Support & Post implementation support includes solving the tickets raised by the End
users/Power Users.
 Monitoring HPSC Service Center, Analyzing & resolving the bugs which involve Coding & Unit Testing.
 Preparing the Document of Learning/Experience from each IM ticket.
Contribution:
 Developed upload program using BAPI for uploading BP Marketing Attributes.
 Developed an Enhancement & RFC for Customer Status Update after Billing: Change status of
customer master status after billing has been created.
 Developed an Enhancement for SMS Sales Order Creation Validation: Checking required to ensure
correct order entry during sales order creation
 Developed User Exit for Plant Maintenance Service Mgmt -Cooler Deposit/Removal process with New
fields CDE Equipment and Serial number onto Sales & Billing documents.
 Developed an Enhancement for Golden Tax System (GTS) & Rebate Management System (RMS) using
Screen exit and Custom Table creation for GTS.
 Developed Shipment List with Settlement Status Report: Display a list of shipments with their final
settlement status, Including total number of cases per shipment and total value of shipment.
 Developed GTS & RMS Reconciliation Report: A reconciliation report is required to compare information
between GTS and SAP to ensure both systems are in sync.
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Project Description #2:
Project Name: SCALE Project - Global Template Implementation (Bottlers across the GLOBE)
Client THE COCA-COLA COMPANY, USA
Role SPOC for OTC & CRM Developer
Duration Mar-2007 To Jan-2008
Team Size 74
Environment Software SAP-ECC 6.0,CRM 6.0 Languages: ABAP/4.

Project Details: SCALE Global Template Project is specially designed & implemented for The Coca-Cola
Company Bottlers across the Globe. Program SCALE 'Act as One' is strategic initiative to align all business
process of The Coca-Cola Companies bottlers on a common platform, globally. Satyam Computers undertook
the SAP-APP Dev Implementation. Thus, the whole project was executed Onsite and Offshore model.

Responsibilities:
 Analyzing the Functional Specifications documents and Preparing the Technical Specification
Documents for the client requirement
 Coding and Development as per coding standards, Code review & Unit testing
 Also a part of MTO stream as CRM Developer at Onsite.
 Assigning & Coordinating the work with Off-shore Team
 Updating the Work Stream Status to Client & Satyam Periodically.
 Responsible for overseeing the Quality procedures related to the project.
Contribution:
 Developed EEWB Enhancement for adding Custom Landmark fields for BP-Store, Area and etc.
 Developed a smart form for Coupon Inventory Management.
 Worked on BP Hierarchy Read. & Action Profiles.
 Developed a Transaction Launcher for R/3 T.Codes from CRM Web UI.
 Developed Module Pool Program & Designed Screens for Direct Store Delivery (DSD)-Tour Data Entry
& Update the respective RADB Tables for the following processes.
Tour Data Entry - Quick Check-Out, Check-In & Money Item Process
 Developed Module Pool Program &Design for DSD- Settlement Cockpit (/SCL/RUOSD_SETTLE) –
Quick data entry & Update the respective RADB for the following Settlement Cockpit Processes.
- Pre Sales, Van Sales, Mixed Sales, Automatic Collection, Distance & Time Capture System
 Developed an ALV Report – OTC-Shipment List with Settlement Status: Display a list of shipments with
their current settlement status and final settlement status.
 Developed DSD-Check-Out Differences ALV Report: Display a list of shipments with check-out quantity
is different to the execution quantity.
 Worked on Pricing Routines/ Copy Controls for OTC Sales Order Management.

Project Description #1:

Project Name TCCC - North America - SAP Development Project
Client THE COCA-COLA COMPANY, USA.
Role ABAP Developer
Duration Aug-2006 to Feb-2007
Team Size 40
Environment Software : SAP-ECC 5.0&6.0 Languages : ABAP/4

Client Details: The Coca-Cola Company is the world's largest beverage company, refreshing consumers with
more than 500 sparkling and still brands. Led by Coca-Cola, the world's most valuable brand, our Company’s
portfolio features 15 billion dollar brands including Diet Coke, Fanta, Sprite, Coca-Cola Zero, vitaminwater,
Powerade, Minute Maid, Simply, Georgia and Del Valle.

Responsibilities:
 Analyzing the Functional Specifications documents and Preparing the Technical Specification
Documents for the client requirement
 Coding and Development as per coding standards, Code review & Unit testing
 Worked on ALV Reports, LSMW, Module Pool and Smartforms.

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