IBM Sales and Distribution
Solution Brief
Highlights:
● Improve operating margins through
optimal use of business and IT assets
● Boost operational efficiencies and
accuracy with increased automation
● Facilitate compliance with health, safety
and environmental regulations
● Respond to market fluctuations with
greater speed and insight
Chemicals and petroleum
Integrated service
management for
chemicals and petroleum
Today’s chemicals and petroleum companies are constantly challenged
to optimize business processes for more effective asset management
and improved global operations. Typically standing in the way, how-
ever, are numerous siloed applications deployed across the enterprise,
each with a unique reference and data model that produces incomplete
and fragmented views of both upstream and downstream operations.
Integrated service management solutions for chemicals and petroleum
from IBM provide a comprehensive, unified approach that can improve
production and lower capital and operating costs across your value
chain. The key is optimizing the management and performance of your
assets and infrastructure. Whether at a remote platform or refinery or
a centralized production location, our solutions are designed to
increase operational efficiencies and integrate critical information
across siloed systems, applications and departments to help overcome
operational disconnects, unnecessary risk and incomplete decision
making.
Through end-to-end visibility of all asset information—including pre-
ventive service histories, measures, calibrations and information in
near-real time about how your infrastructure is operating—we can help
you understand and control the maintenance and health impact of your
assets and comply with demanding security, regulatory and service-
level requirements. Using an effective strategy that integrates business
processes and your IT infrastructure, our solutions can help:
● Improve visibility of critical assets, systems and operations in near-
real time, so you can:
– Understand your business end to end for actionable insights that
help speed decision making.
– Maximize return on assets by extending their life through better
performance and predictive maintenance.
– Facilitate regulatory compliance.
– Boost asset availability, flexibility and reliability to respond better
to market fluctuations.
– Assess the health of critical business services and associated
service-level agreements (SLAs).
● Enhance control through more effective governance of your organi-
zation and lower risk by:
– Proactively monitoring business and IT infrastructures to reduce
service delivery disruptions and promote high availability.
– Detecting bottlenecks and potential problems in essential system
resources and providing early event warnings and automatic
recovery from critical situations.
– Tracking, monitoring and managing all assets to reduce downtime
and avoid adverse environmental or health and safety events.
– Managing systems access and security.
● Enable automation of business processes on an agile technology plat-
form to help you:
– Build greater flexibility into operations and production.
– Speed accurate service delivery by reducing manual intervention.
– Capture and share skilled workers’ knowledge.
– Protect data from failures and other errors.
We start with assessment options, including service management plan-
ning, and then customize solutions to your needs to help you make
better business decisions. We can help optimize operations across your
global value chain by:
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● Proactively monitoring and controlling resources, systems access, Please Recycle

information storage and security.
● Supporting regulatory compliance with accurate information.
● Reducing costs via predictive maintenance.
● Improving process safety.

Our integrated service management solutions can provide an end-to-

end view of your business and IT infrastructure to optimize your
business processes. Let us help you improve operations and asset
management—while reducing the cost of doing business.

For more information

To learn more about integrated service management solutions for
chemicals and petroleum, please contact your IBM marketing repre-
sentative or IBM Business Partner, or visit the following Web site:
ibm.com/chemicalspetroleum

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