Umesh Kadam

Mobile: +919096351563 • E-Mail: umeshkad18@gmail.com

PROFILE SUMMARY:

Currently seeking opportunity in challenging environment. Overall 5.8 years of experience in Production
Environment and 24/7 work cycle.
ITIL V3 foundation level certified.
Experience of Project, change, Incident, Problem and Asset CMDB management process, and techniques
required for effectively planning, implementing, and evaluating change in the organization.

EDUCATIONAL QUALIFICATION:

M.C.M. Apr 2009, 52% marks, IMS, Ahmednagar.

B.A. – March 2006, 51% marks, New Arts commerce & science college Ahmednagar.
HSC – Feb 2002, 48.17% marks, New Arts commerce & science college Ahmednagar.

Designation: Project Co-ordination

Company Name: Dimension data Idia Private Limited

Duration: Jan, 2017 to till Date

Team Size: 10

 Managing the Team of 10 Resource to support multiple projects.

 Prepare Project Charter & SOW based on the requirement gathering and get it approved
from Management team and the Client.
 Develop and manage Project Plan that includes such key components as a schedule from
the Work Breakdown Structure (WBS), risk mitigation plan, financial plan and
communication plan.
 Manage scope to ensure deliverables as per agreement, unless changes are approved
through scope management.
 Manage the overall schedule to ensure work is assigned and completed on time and
within cost.
 Take charge as the central in-charge for the project. Provide regular project status,
reports to stakeholders, including Project Team, Management and Client , Vendor (BMC,
Oracle etc.
 Identify issues and associated risk levels, then execute action plan to mitigate risk.
 Conduct regular project team status meetings and track and close open action items.
 Manage the project resources either directly or in a matrix fashion.
 Have worked extensively in setting up IT Infrastructure for ODC ’s and involved in full
project life cycle, development and implementation of DR Project / Business Continuity
Plan.
 Assurance Testing OAT/UAT/SIT, etc, engaging Service Level managers and keeping
them updated on the project discoveries and findings and getting the issues resolved
and ensuring project is delivered on the expected timescales.
 Managing global outsourced services SLA with external third party vendors on the
systems & applications side, viz. SUN, Red Hat, Oracle, HP, Symantec (to name a few).
Designation: Analyst Technical Co-ordination

Company Name: Capita India Ventura (India)Private Limited

Duration: March, 2014 to Oct 2016

Team Size: 10

RESPONSIBILITIES:

Handling change manager, Project coordinator role for monthly Windows patching project.

Change manager - Coordination with change team for project RFC ’s.

CAB Call management, Conducting PIR for fail changes.

Preparing operational day-to-day Change Management activities and reports for delivery to higher
management.

Execution of established Change Management policies, processes and procedures, communicating and
maintaining change schedules and forward change schedules.

Updating daily, weekly & monthly report for Change Management, Project management.

Ensuring that all customers, support staff are trained and provided with the appropriate change
documentation and information where needed.

Coordinating, convincing and assisting in facilitating change review meetings, both internally and with
customers.

Maintaining a schedule of approved and tentative system changes in all environments to ensure that no
change is wrongly assessed any of the delivery technical teams.

Approval chasing with Major incident management team for P1 & P2 incidents and changes
authorizations.

Adhere to document findings and provide information to authorized CAB or eCAB during daily and weekly
meetings.

Act as the Single point of reference contact for all questionnaires from requesters, higher management,
and systems project managers.

Problems analysis, suggesting and complaint notifications about the change management when any of
the agreed level SLA’s & KPI’s are missed.
Developing, coordinating process training, educational tools, and materials in the company for overall
development.
Tracking and communicating key metrics to ensure compliance for Change Management standards and
policies.
Participating in change scheduling and Production Readiness Reviews for major changes with technical
architects, project managers and service delivery managers for each account.

Using technical knowledge and subject matter expertise to understand business and technical issues, and
potential impacts of the proposed changes.

Project Coordinator / CMDB Admin -Requirement gathering, CMDB updation, rights management.
Attend client meetings and assist with determination of project requirements
Assist the PM in the drafting and issuance of project proposals, tenders, budgets, cash flows and
preliminary schedules
Prepare project organization and communication charts
Chair site meetings and distribute minutes to all project team members
Track the progress and quality of work being performed by design disciplines/trades
Assist the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is
recommended for approval
Keep the Project Manager (PM) and others informed about project status and issues that may impact
client relations
Responsible to handle service management support as per ITIL.

Designation: Project Coordinator

Company Name: Info Service (Deployed at IBM India, Pune).

Duration: May, 2013 to Jan. 2014.

Team Size: 20

RESPONSIBILITIES:

My responsibilities are to coordinate with business teams and vendors at PAN India level for end to end
delivery of project and CRs. Also look into PMO activities as continuous monitoring and tracking of project
milestone and deliverables for smooth and quality delivery of projects or CRs within stipulated time.

Attend client meetings and assist with determination of project requirements

Assist the PM in the drafting and issuance of project proposals, tenders, budgets, cash flows and
preliminary schedules
Prepare project organization and communication charts
Chair site meetings and distribute minutes to all project team members
Track the progress and quality of work being performed by design disciplines/trades
Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures
Effectively and accurately communicate relevant project information to the client and project team
Ensure clients’ needs are met in a timely and cost effective manner
Review field inspection reports from Consultants throughout the lifecycle of the project
Issue Contracts, Letters of Intent, Purchase Orders, etc.
Maintain Contract Execution Tracking Log
Assist the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is
recommended for approval
Communicate ideas for improving company processes with a positive and constructive attitude, and for
developing this attitude in others
Responsible to support manage configuration and monitoring team.
Responsible to coordinate project Infrastructure setup with Vendor.
Responsible to coordinate and resolve project issues with responsible teams.
Like DBA, Network, UNIX, Windows etc.
Responsible to handle service management support as per ITIL.

Designation: Change Management Coordinator

Company Name: Net Connect (Deployed at IBM India, Pune).

Duration: Jan, 2011 to Feb, 2013.

Team Size : 10

RESPONSIBILITIES:

Responsible to notify the RFC to teams to get the approval.

Responsible for Guiding Testing team with the CR process.

Manage and maintaining the resource list for the CR for each system.

Request processing in tool as per impact analysis.

Adding required approvals in remedy as per impact.

Efficiently assessed the priority and impact of all changes for accuracy.

Manage and Maintaining approval list on weekly basis.

Worked effectively with project teams and integrated change management activities into overall project
plans.
Ensured correct procedures are followed and changes are accurately recorded scheduled and controlled.

Manage and Maintain the Configuration for the environment components.

Prepared changes for Change Advisory Board (CAB) and participate.

Process and procedure followed for change management as per ITIL guidelines.

Prepare Daily, Weekly and Monthly reports, based on data analysis in Microsoft Excel and PPT for weekly
client meeting with PowerPoint.

Knowledge of Remedy tool, AMDOCS CDMB.

CERTIFICATIONS & PROFESSIONAL MEMBERSHIPS:

ITIL® V3 Foundation Certified Professional

Testing Course completed in Dec 2010.

PASSPORT DETAILS:

Passport No: K3594266

Place of Issue: Pune

Date of Issue : 25/01/2012

Expiration Date: 24/01/2022