Questionnaire

Name: Fahim Mahbub Age: 24 Gender: Male Position Holding: Internship

Institution Name: Prime Bank LTD. Dept. Name: Marketing

Dear Respondents,

I am very delighted to inform you that I have been assigned a project work to be submitted by as a part
of my BBA Program. My project title has been named ‘’Satisfaction of The Employees within The Bank
Organization Practices’’. So I need your blessings to finish this project work On-time. I am expecting
your kind cooperation from my deepest sense of love and resprct by filling up the questionnaire with a
tick mark  to your most appropriate response against each statement. Information will be used only
for academic purpose and strictly kept private and confidential.

Part A

( N.B. 5 = Strongly Agree, 4 = Agree, 3 = Neutral, 2 = Disagree, and 1 = Strongly Disagree)

SL Statements of Factors 5 4 3 2 1
1 You are Satisfied with this organization by considering overall working
environmoent .
2 Your Organization has a friendly working environment between
management and employees.
3 Your organization is a good place for training and personal
development.
4 Your organizationis not a right place for career development.
5 You are satisfied with your organization currnt pay structure.
6 Your manager encourages for develop new ideas.
7 Your organization is ready for any future change in Business
environment.
8 Your organization always tries to cope with new technological changes.
9 Your colleagues are not innovative and willing to take risk for any
development.
10 Your organization rewards your innovative ideas.
11 Your organization respects your personal rights.
12 Your organization tries to ensure maximum welfare for employees.
13 Your orgnaization does treat you as a human resource.
14 Your organization provides necessary training for your performance
development.
15 You have reasonable authority to get your job done best.
16 Your organization provides training to maintain friendly customer
 relationships.
17 Your employees have the freedom to meet changing customer service
requirements.
18 Emloyees are highly empowered to take the decision to please the
customer.
19 The organization gives high importance to the customer complain and
opinion.
20 Your employees have highly customer service oriented behaviour.
21 Your organization beliefs that team effort can brings high productivity.
22 Your senior management encourages you for team work.
23 Your organization gives high values on team performance.
24 Your Colleagues are interested in team work.
25 Your orgnaization have formal code of ethics.
26 Your Organization Provides training for improving ethical behaviours of
employees.
27 Your organization takes immediate actions for unethical behaviour.
28 Your employees in your organization helps each other in problem
solving.
29 Your organization has a system that protects employee’s for unethical
behaviour.
30 Your organization provide reward for ethical or merit performance.
Part B

Demographic informaation of the respondent(s): please tick mark  to your apprpriate Box:

32. Age 33. Eductaion 34.Gender 35. Service 36. Designation

Tenure
1.Below 1.Others 1.Male 1.Below 5 1.Officer
20
2.Below 2.Bachelor 2.Female 2.Below 10 2.Sr. Officer
30
3.Above 3.Master 3.Above 10 3. Manager(Any)
30