1.

As computers become more a part of everyday life, many people believe that
_ is/are vital to success.
a. computer programming c. computer repair
b. computer literacy d. all of the above

2. All of the following are widely used input devices except the _.
a. keyboard and mouse c. digital camera and PC video camera
b. microphone and scanner d. printer and monitor

3. Each of the following is a commonly used output device except _.

a. a printer c. a scanner
b. a monitor d. speakers

4. Two categories of software are _.

a. operating system and system software c. utility programs and
operating systems
b. system software and utility programs d. system software and
application software

5. Each of the following is a popular type of mobile device except _.

a. handheld computers c. smart phones
b. PDAs d. mainframes

6. _ include local law practices, accounting firms, travel agencies, and

florists.
a. Mobile users c. Large business users
b. Small offices d. Power users

7. Examples of _ are sales reps, real estate agents, insurance agents, meter
readers, package delivery people, journalists, consultants, and students.
a. small office/home office users c. large business users
b. mobile users d. power users

8. _ users use the computer network to process high volumes of transactions

in a single day.
a. Power c. SOHO
b. Home d. Large business

9. The hardware requirements for a _ user include a workstation or other

powerful computer with multimedia capabilities and a PDA or smart phone.
a. power c. SOHO
b. home d. large business

10. Some people refer to the series of input, process, output, and storage
activities as the processing cycle.
a. data c. output
b. input d. information
11. A computer contains many electric, electronic, and mechanical components
known as .
a. software c. output
b. input devices d. hardware

12. Once users have installed software, they can use, or , it.
a. load c. run
b. mount d. publish

13. A(n) user is a category of user that requires the capabilities of a

workstation or other powerful computer.
a. SOHO c. mobile
b. power d. key

14. Fixed wireless Internet connections .

a. use an antenna to communicate with a tower
b. are high-speed
c. use radio signals
d. all of the above

16. In a Web address, the , is a set of rules that defines how pages transfer
on the Internet.
a. html, which stands for Hypertext Markup Language
b. www, which stands for World Wide Web
c. http, which stands for Hypertext Transfer Protocol
d. url, which stands for Uniform Resource Locator

17. An educational Web site .

a. contains content that promotes or sells products or services
b. offers exciting, challenging avenues for formal and informal teaching
and learning
c. contains content that describes a cause, opinion, or idea
d. is maintained by a private individual or family who normally is not
associated with any organization

18. Of the graphics formats that exist on the Web, the two more common are
formats because of their smaller file sizes.
a. TIFF and BMP c. BMP and PNG
b. TIFF and PNG d. JPEG and GIF

19. enables users to listen to music as it downloads to their computers.

a. Streaming audio c. Streaming video
b. Flowing audio d. Flowing video

20. The defines a popular video compression standard.

a. Moving Pictures Experts Group (MPEG)
b. Advanced Research Projects Agency (ARPA)
c. National Science Foundation (NSF)
d. Digital Subscriber Line (DSL)

21. Most e-commerce actually takes place between businesses, which is called
.
a. consumer-to-business (C2B) e-commerce
b. business-to-consumer (B2C) e-commerce
c. consumer-to-consumer (C2C) e-commerce
d. business-to-business (B2B) e-commerce

22. Use , such as :) or :( , to express emotion in an e-mail message or

newsgroup posting.
a. spam c. emoticons
b. FAQs d. flames

23. Visitors to a(n) Web page all see the same content.
a. dynamic c. static
b. registered d. hypertext

24. A(n) is a collaborative Web site that allows users to add to, modify, or
delete the Web site content via their Web browser.
a. blog c. content aggregator
b. podcast d. wiki

25. A popular Web-based type of discussion group that does not require a
newsreader is a(n) .
a. online index c. browser
b. Telnet reader d. message board

26. A file is .
a. an on-screen work area that has a graphical user interface
b. a named collection of stored data, instructions, or information
c. an instruction that causes a program to perform a specific action
d. a horizontal space that contains a window’s title

27. When computer users a document, they change its appearance.

a. edit c. save
b. create d. format

28. Figure 3-1 illustrates a spreadsheet feature called , which depicts data
in graphical form.
a. querying c. recalculating
b. scrolling d. charting

29. The programs within a software suite (for personal use) use a .
a. different interface and have completely different features
b. different interface but share some common features
c. similar interface but have completely different features
d. similar interface and share some common features

30. Popular includes encyclopedias, dictionaries, health/medical guides, and

travel directories.
a. legal software c. entertainment software
b. reference software d. accounting software

31. A(n) restricts access to specified Web sites.

a. antivirus program c. pop-up blocker
b. anti-spam program d. Web filter

32. An enterprise ASP .

a. customizes and delivers high-end business applications
b. provides applications for a particular industry
c. delivers applications to meet a specific business need
d. supplies prepackaged, standard entertainment applications

33. A(n) contains a list of commands from which a user makes selections.
a. dialog box c. window
b. icon d. menu

34. The cases of the system unit, sometimes called the , is made of metal or
plastic and protects the internal electronic components from damage.
a. form factor c. motherboard
b. chassis d. chip

35. A is equal to approximately 1 million bytes.

a. kilobyte (KB or K) c. gigabyte (GB)
b. megabyte (MB) d. terabyte (TB)

36. A equals approximately 1 billion bytes.

a. kilobyte (KB or K) c. gigabyte (GB)
b. megabyte (MB) d. terabyte (TB)

37. Synchronous DRAM (SDRAM) chips are faster than DRAM chips because they .
a. transfer data twice for each clock cycle c. do not have to
be re-energized as often
b. are synchronized to the system clock d. use pipelining
techniques

38. Double Data Rate SDRAM (DDR SDRAM) chips are even faster than SDRAM chips
because they .
a. transfer data twice for each clock cycle c. do not have to
be re-energized as often
b. are synchronized to the system clock d. use pipelining
techniques
39. A nanosecond (abbreviated ns) is one of a second.
a. thousandth c. billionth
b. millionth d. trillionth

40. A modem card .

a. enhances the audio-generating capabilities of a personal computer by
allowing sound to be input through a microphone and output through external
speakers or headphones
b. converts computer output into a signal that travels through a cable to
the monitor, which displays an image on the screen
c. connects computers through telephone or cable television lines
d. connects other computers and peripherals

41. A network card .

a. enhances the audio-generating capabilities of a personal computer by
allowing sound to be input through a microphone and output through external
speakers or headphones
b. converts computer output into a signal that travels through a cable to
the monitor, which displays an image on the screen
c. connects computers through telephone or cable television lines
d. connects other computers and peripherals

42. are installed in internal bays.

a. CD drives c. Zip drives
b. Floppy disk drives d. Hard disk drives

43. The board is the main circuit board of the system unit.
a. control c. master
b. system d. index

44. A computer is a small piece of semi-conducting material, usually

silicon, on which integrated circuits are etched.
a. plug c. chip
b. port d. roster

45. The processor relies on a small quartz crystal circuit called the clock
to control the timing of all computer operations.
a. system c. unit
b. master d. control

46. To fit in notebook and many handheld computers, the keyboards usually are
_.
a. smaller and have fewer keys c. larger and have more keys
b. smaller but have more keys d. larger but have fewer keys

47. An optical mouse is _.

a. less precise than a mechanical mouse and does not require cleaning,
and it also is less expensive
b. less precise than a mechanical mouse and does not require cleaning,
and it also is more expensive
c. more precise than a mechanical mouse and does not require cleaning,
but it also is less expensive
d. more precise than a mechanical mouse and does not require cleaning,
but it also is more expensive

48. is any data and instructions entered into the memory of a computer.
a. Input c. Output
b. Throughput d. Volume

49. The is a symbol on the screen, usually a blinking vertical bar, that
indicates where the next character typed will display.
a. mouse c. cursor
b. index d. keystroke

50. Many companies use OCR characters on a(n) document, which is a document
that is returned to the company that creates and sends it.
a. flip c. report
b. inverse d. turnaround

51. The location in a retail or grocery store where a consumer pays for goods
or services is the .
a. BOS c. POS
b. TOS d. COS

52. Biometric devices measure the shape and size of a person’s hand using a
hand system.
a. trigonometry c. calculus
b. algebra d. geometry

53. is a category of output that includes prerecorded news reports, movies,

and performances.
a. Text c. Audio
b. Graphics d. Video

54. Two types of display devices are displays.

a. ink-jet and laser c. impact and nonimpact
b. flat-panel and CRT d. label and postage

55. A monitor is measured in the same way as a television is measured, that

is .
a. vertically from the top corner to the bottom
b. horizontally from the left corner to the right
c. diagonally from one corner to the other
d. in square units that indicate the area of the screen
57. Refresh rate is expressed in .
a. pixels per inch (ppi) c. resolution
b. dots per inch (dpi) d. hertz (Hz)

58. Many photo printers use technology.

a. ink-jet c. dot-matrix
b. laser d. thermal

59. Dye-sublimation printers for the home or small business user typically
print images in than their professional counterparts.
a. a wide range of sizes and are much faster
b. a wide range of sizes but are much slower
c. only one or two sizes but are much faster
d. only one or two sizes and are much slower

60. A(n) prints fully formed characters when hammers strike a horizontal,
rotating band that contains shapes of numbers, letters of the alphabet, and
other characters.
a. ink-jet printer c. laser printer
b. shuttle-matrix printer d. band printer

61. A(n) functions like a dot-matrix printer, except a series of print

hammers moves back and forth horizontally at incredibly high speeds.
a. ink-jet printer c. laser printer
b. shuttle-matrix printer d. band printer

62. Most personal computers have a small internal that usually outputs only
low-quality sound.
a. monitor c. speaker
b. printer d. modem

63. A(n) monitor is a display that uses gas plasma technology, which
sandwiches a layer of gas between two glass plates.
a. toner c. large-format
b. plasma d. NLQ

64. Because the best analog televisions have a resolution of only 520 x 400
pixels, users are turning to for crisper, higher-quality output.
a. DTV c. CTV
b. XTV d. HTV

65. With printing, a printer communicates with a device using light waves.
a. RF c. Bluetooth
b. mobile d. infrared

66. With printing, a computer or other device transmits output to printer

via radio waves.
a. RF c. Bluetooth
b. mobile d. infrared

67. A(n) printer generates images by pushing electrically heated pins

against heat-sensitive paper.
a. plotter c. large-format
b. thermal d. stylus

68. A(n) printer uses heat to transfer colored dye to specially coated
paper, creating images that are of photographic quality.
a. thermal c. dye-sublimation
b. thermal wax d. shuttle-matrix

69. Digital postage is sometimes known as postage.

a. Web c. Internet
b. virtual d. cyber

70. Storage devices access items in .

a. tenths of a second (teraseconds) c. billionths of a second
(nanoseconds)
b. thousandths of a second (milliseconds) d. trillionths of a second
(picoseconds)

71. Experts estimate that hard disks using perpendicular recording will
provide storage capacities about than disks that use longitudinal recording.
a. 10 times greater c. 100 times greater
b. 10 times less d. 100 times less

72. All of the following are characteristics of hard disks, except .

a. write-protect notch c. sectors and tracks
b. read/write head d. capacity

73. The primary advantage of the interface is the cables are thinner,
longer, more flexible, and less susceptible to interference.
a. EIDE c. SCSI
b. SATA d. FireWire

74. If a personal computer has one floppy disk drive, it is named drive .
a. A c. D
b. C d. F

75. Manufacturers state the speeds of CD-RW drives in this order: .

a. rewrite speed, write speed, and read speed
b. write speed, read speed, and rewrite speed
c. read speed, rewrite speed, and write speed
d. write speed, rewrite speed, and read speed
76. A mini-DVD that has grown in popularity is the , which works specifically
with the PlayStation Portable handheld game console.
a. DVD+RAM c. Blu-ray
b. UMD d. HD-DVD

77. Tape .
a. no longer is used as a primary method of storage but is used most
often for long-term storage and backup
b. is used as a primary method of storage and for long-term storage and
backup
c. no longer is used for long-term storage and backup but is used most
often as a primary method of storage
d. no longer is used as a primary method of storage or for long-term
storage and backup

78. All of the following use direct access except .

a. CDs c. tape
b. DVDs d. hard disks

79. is the process of transferring data, instructions, and information from

memory to a storage medium.
a. Writing c. Reading
b. Loading d. Running

80. time measures the amount of time it takes a storage device to locate an
item on a storage medium.
a. Transfer c. Access
b. Location d. Device

81. rate is the speed with which data, instructions, and information
transfer to and from a device.
a. Migration c. Access
b. Move d. Transfer

82. A(n) unit is the smallest unit of disk space that stores data and
information.
a. allocation c. sector
b. magnetic d. key

83. Instead of using CD-R, many users opt for , which is an erasable
multisession disc users can write on multiple times.
a. CD-W c. CD-RW
b. CD-WR d. CD-X

84. A mini-DVD that has grown in popularity is the , which has a diameter of
about 2.4 inches and can store up to 1.8 GB of games, movies, or music.
a. UMB c. UMX
b. UMD d. UMC
85. The Windows Server 2003 family includes for the typical small- to
medium-sized business network.
a. Windows Server 2003, Standard Edition
b. Windows Server 2003, Enterprise Edition
c. Windows Server 2003, Datacenter Edition
d. Windows Server 2003, Web Edition

86. The is firmware that contains a computer’s startup instructions.

a. POST c. CMOS
b. BIOS d. DIOS

87. With multitasking, the operating system interrupts a program that is

executing and passes control to another program waiting to be executed.
a. preemptive c. remastered
b. fault-tolerant d. resident

88. A(n) operating system supports two or more processors running programs
at the same time.
a. virtual c. multiprocessing
b. indexed d. fault-tolerant

89. A(n) utility is a utility that compiles technical information about a

computer’s hardware and certain system software programs and then prepares a
report outlining any identified problems.
a. symbian c. diagnostic
b. operational d. analytic

90. is a fast, reliable Windows operating system, providing quicker startup,

better performance, and a simpler visual look than previous Windows versions.
a. Windows XP c. Windows Mobile
b. Windows Me d. Windows CE

91. Two examples of are cable television lines and telephone lines.
a. sending devices c. receiving devices
b. communications channels d. communications devices

92. is a real-time Internet communications service that allows wireless

mobile devices to exchange messages with one or more mobile devices or online
users.
a. A chat room c. MMS
b. Wireless instant messaging d. Voice mail

93. Most hot spots span from feet.

a. 10-30 c. 100-300
b. 30-100 d. 300-1500
94. A GPS receiver is a handheld, mountable, or embedded device that contains
all of the following except a(n) .
a. radio receiver c. floppy disk
b. antenna d. processor

95. Businesses are the primary users of because this technology provides a
means for departments to communicate with each other, suppliers, vendors, and
with clients.
a. groupware c. global positioning systems
b. Web services d. short message services

96. Most businesses use a standard, such as , that defines how data transmits
across telephone lines or other means.
a. PCS (personal communications services) c. PDS (public data
services)
b. EFT (electronic funds transfer) d. EDI (electronic data
interchange)

97. A file server is a dedicated server that .

a. stores and manages files c. stores and provides access to a
database
b. manages printers and print jobs d. manages network traffic
(activity)

98. When a computer sends data over the Internet, the data is divided into
small pieces, or .
a. bundles c. slices
b. packets d. baskets

99. DSL .
a. requires a special network card and a DSL modem
b. is much slower than dial-up service
c. is available in all areas
d. all of the above

100. A(n) device is a device that initiates an instruction to transmit data,

instructions, or information.
a. sending c. initiating
b. receiving d. integrated

101. Many software products provide a means to , or work online, with other
users connected to a server.
a. collaborate c. multiplex
b. integrate d. concatenate

102. A(n) is a third-party business that provides networking services such

as secure data and information transfer, storage, e-mail, and management
reports.
a. VAN c. EFT
b. EMS d. VAR

103. The specifies how some wireless mobile devices such as smart phones and
PDAs can display the content of Internet services such as the Web, e-mail,
chat rooms, and newsgroups.
a. PSTN c. ISDN
b. WAP d. DSL

104. is a set of standards for digital transmission of data over standard

copper telephone lines.
a. ADSL c. PSTN
b. Ethernet d. ISDN

105. transmits at fast speeds on existing standard copper telephone wiring,

but requires that the user’s location and the telephone company’s modem be
located within a certain distance of each other.
a. FTTH c. Cable
b. A T-carrier line d. DSL

106. With service, an optical terminal at your house receives the signals
and transfers them to a router connected to your computer.
a. ADSL c. ATM
b. FTTH d. Fractional T1

107. A(n) tests the data in two or more associated fields to ensure that the
relationship is logical.
a. range check c. consistency check
b. completeness check d. alphabetic/numeric check

108. A(n) verifies that a required field contains data.

a. range check c. consistency check
b. completeness check d. alphabetic/numeric check

109. A(n) program interacts with a DBMS, which in turn interacts with the
database.
a. before image c. after image
b. front-end d. back-end

110. When compared with a file processing system, a database offers all of
the following except .
a. reduced data redundancy
b. easier access and shared data
c. reduced development time
d. less required memory, storage, and processing power

111. A stores images, audio clips, and/or video clips.

a. multimedia database c. computer-aided design (CAD) database
b. groupware database d. hypertext database
112. In the ASCII and EBCDIC coding schemes, each byte represents a single ,
which can be a number, letter, punctuation mark, or other symbol.
a. unit c. index
b. character d. bit

113. A(n) is a program with which users interact that generally has a more
user-friendly interface than a DBMS.
a. back end c. SQL
b. RDBMS d. front end

114. A data is a huge database that stores and manages the data required to
analyze historical and current transactions.
a. stockyard c. storehouse
b. warehouse d. storage unit

115. A data contains a database that helps a specific group or department

make decisions.
a. mart c. market
b. warehouse d. station

116. The term refers to online or Internet-based illegal acts.

a. malicious-logic program c. cybercrime
b. computer crime d. system failure

117. A is a separate area of a hard disk that holds an infected file until
the infection can be removed.
a. quarantine c. firewall
b. payload d. honeypot

118. To prevent unauthorized access and use, at a minimum a company should

have a written that outlines the computer activities for which a computer or
network may and may not be used.
a. acceptable use policy (AUP) c. performance guarantee policy
(PGP)
b. universal procedures standard (UPS) d. maintenance security
dictum (MSD)

119. In its simplest form, a(n) is a programmed formula that the recipient
of encrypted data uses to decrypt the ciphertext.
a. encryption key c. digital certificate
b. virus signature d. session cookie

120. A momentary overvoltage, called a , occurs when the increase in power

lasts for less than one millisecond (one thousandth of a second).
a. Joule c. hash
b. spike d. macro
121. , which provides encryption of all data that passes between a client and
an Internet server, requires only that the client has a digital certificate.
a. Secure Sockets Layer (SSL)
b. Secure HTTP (S-HTTP)
c. Secure Electronics Transactions (SET) Specifications
d. Pretty Good Privacy (PGP)

122. A is the unit of energy a surge protection device can absorb before it
can be damaged.
a. Joule c. hash
b. spike d. macro

123. One approach to content filtering is through a rating system of , which

is similar to those used for movies and videos.
a. ICRA c. MSN
b. AOL d. BSA

124. is an applied science devoted to incorporating comfort, efficiency, and

safety into the design of items in the workplace.
a. Ergonomics c. Epidemics
b. Eurhythmics d. Econometrics

125. A computer is a potentially damaging computer program that affects, or

infects, a computer negatively by altering the way the computer works without
the user’s knowledge or permission.
a. signature c. definition
b. virus d. spim

126. A(n) signature is an encryption code that a person, Web site, or

company attaches to an electronic message to verify the identity of the
message sender.
a. secure c. certifying
b. digital d. assigned

127. One type of spyware, called a(n) , is hidden on Web pages or in e-mail
messages in the form of graphical images.
a. Web bug c. content filter
b. forensic element d. integrated bot

128. Content is the process of restricting access to certain material on the

Web.
a. remastering c. indexing
b. filtering d. masking

129. A(n) is an injury or disorder of the muscles, nerves, tendons,

ligaments, and joints.
a. DoS c. PGP
b. ISP d. RSI
130. System development should follow all of these general guidelines except
.
a. group tasks into phases c. involve the users
b. repeat tasks intermittently d. develop standards

131. measures whether a company has or can obtain the hardware, software,
and people needed to deliver and then support a proposed information system.
a. Operational feasibility c. Schedule feasibility
b. Technical feasibility d. Economic feasibility

132. helps system developers to understand exactly how a task is performed.

a. Reviewing documentation c. Research
b. Observing d. A questionnaire

133. The first activity in the preliminary investigation is to .

a. specify the hardware and software needed
b. show users exactly how they will use a new system
c. interview the user who submitted the project request
d. recommend the most feasible solution for a project

134. The squares on a data flow diagram are .

a. data flows c. data stores
b. sources d. processes

135. A is a less formal method that uses a standard form to request

information about a product or service.
a. request for quotation (RFQ) c. request for proposal (RFP)
b. request for system services (RFSS) d. request for information
(RFI)

136. A systems test .

a. verifies that each individual program works by itself
b. verifies that all programs in an application work together properly
c. verifies that an application works with other applications
d. is performed by end-users and verifies that the new system works with
actual data

137. During the phase, four major activities are performed: (1) review and
approve the project requests, (2) prioritize project requests, (3) allocate
resources to approved projects, and (4) form a project development team for
each approved project.
a. analysis c. planning
b. review d. development

138. In an entity-relationship diagram, a(n) is an object in the system that

has data.
a. data flow c. process
b. entity d. data store

139. The procedure in an object, called a(n) , contains activities that read
or manipulate the data.
a. UML c. method
b. data store d. operation

140. maintenance is the process of including new features or capabilities in

an information system.
a. Performance c. Corrective
b. Adaptive d. Preventive

141. With a procedural language, often called a , a programmer uses a series

of English-like words to write instructions.
a. first-generation language (1GL) c. third-generation
language (3GL)
b. second-generation language (2GL) d. fourth-generation
language (4GL)

142. is a set of technologies by Sun Microsystems that allows programmers to

develop and deploy Web services for a company.
a. JIT c. Java EE
b. JavaScript d. JavaBuilder

143. is a set of technologies from Microsoft that allows almost any type of
program to run on the Internet or an internal business network.
a. .JIT c. .NET
b. .RPG d. .VPE

144. The is the communications standard that defines how a Web server
communicates with outside sources.
a. RPG (report program generator) c. SQL (structured query language)
b. VPE (visual programming environment) d. CGI (common gateway
interface)

145. Syntax errors will be caused by all of the following except .

a. misspelling a command c. typing command words out of order
b. leaving out required punctuation d. using the wrong control
structure

146. A(n) is a program that has most or all of its features and
functionality implemented.
a. alpha c. contra
b. beta d. gamma

147. In a(n) , the programmer writes instructions that tell the computer what
to accomplish and how to do it.
a. 1GL c. 3GL
b. 2GL d. 4GL

148. Code are prewritten code and templates associated with common
programming tasks.
a. slices c. fragments
b. snippets d. pieces

149. A(n) depicts the logical order of program instructions.

a. aggregate c. analog
b. construct d. index

150. An enterprise storage system may use .

a. RAID and a tape library c. Internet backup and NAS devices
b. CD-ROM and DVD-ROM jukeboxes d. all of the above

151. An information system must share information, or have , with other

information systems within an enterprise.
a. availability c. interoperability
b. scalability d. probability

152. Grid computing .

a. often is used in research environments
b. involves charging for the use of a grid based on processing time
c. combines many servers and/or personal computers on a network
d. all of the above

153. In a disaster recovery plan, the emergency plan specifies .

a. information for simulating various levels of disasters and recording
an organization’s ability to recover
b. the steps to be taken immediately after a disaster strikes
c. the actions to be taken to restore full information processing
operations
d. how a company uses backup files and equipment to resume information
processing

154. The secure connection that a virtual private network (VPN) creates
between a user’s computer and a company’s network is called a(n) tunnel.
a. NAS c. SAN
b. RAID d. VPN

155. clients are small, terminal-like computers that mostly rely on a server
for data storage and processing.
a. Thin c. Integrated
b. Grid d. Appliance

156. The Information Technology Association of America reports that the

current IT workforce is more than a year.
a. 100,000 workers with an expected increase of about 2-3 percent
b. 1.5 million workers with an expected decrease of about 20 – 30 percent
c. 10.5 million workers with an expected increase of about 2 -3 percent
d. 150 million workers with an expected net decrease of about 20 – 30
percent

157. A installs, configures, and maintains LANs, WANs, intranets, and

Internet systems.
a. network administrator c. project manager
b. software engineer d. data communications analyst

158. is a job title in the training area of an IT department.

a. Software engineer c. Help desk specialist
b. Webmaster d. Systems analyst

159. The largest software company, , has over 71,000 employees and annual
revenues of more than $44 billion.
a. Microsoft c. BMC Software
b. Adobe Systems d. Intuit

160. is an operating systems certification that tests basic knowledge of

setting up and managing a Linux operating system.
a. Red Hat Certified Technician (RHCT)
b. Microsoft Certified Professional (MCP)
c. Macromedia Certified Professional
d. IBM Certified Professional for Lotus Software

161. is a programming certification that tests knowledge of developing XML

applications and Web services.
a. IBM Certified Solution Developer c. Certified Novell
Administrator
b. Adobe Certified Expert d. Sybase Certified Professional

162. People who may be interested in include cable installation technicians,

computer repair technicians, corporate trainers, help desk specialists, IT
consultants, and system engineers and administrators.
a. operating systems certification c. security certification
b. hardware certification d. Internet certification

163. People who may be interested in include Internet and intranet managers,
Internet service provider staff, network administrators, Webmasters, Web
developers, and Web programmers.
a. computer forensics certification c. Internet certification
b. application software certification d. operating systems
certification

164. Some certification tests use a technique known as , where the tests
analyze a person’s responses while taking the test.
a. MCDST c. CAT
b. MCSA d. SIG
165. is a computer forensics certification sponsored by International
Association of Computer Investigative Specialists that tests basic knowledge
of forensics ethics, imaging, examination, collection, and reporting.
a. CEECS c. SCNP
b. CCE d. CISSP

166. Web sites offer a variety of Internet services, such as search engines,
news, and weather, from a single location.
a. Portal c. News
b. Informational d. Business/Marketing

167. Abusive or insulting messages sent via e-mail, newsgroups, or chat rooms
are called .
a. wars c. spoilers
b. flames d. spam

168. An on-screen work area that has a graphical user interface is called
a(n) .
a. desktop c. icon
b. utility program d. dialog box

169. is the delivery of education via some electronic method such as the
Internet, networks, or CDs/DVDs.
a. E-learning c. CAD
b. Distance learning d. Web learning

170. An interface that connects devices by transferring more than one bit at
a time is called a .
a. parallel port c. serial port
b. gender changer d. full port

171. The most widely used pointing device today is the .

a. touchpad c. mouse
b. trackball d. touch screen

172. Most printers use continuous-form paper.

a. ink-jet c. laser
b. dot-matrix d. thermal

173. To boost the low bass sounds, surround sound speaker systems also
include a(n) .
a. headset c. built-in amplifier
b. interface d. subwoofer

174. One type of rewritable DVD is called a .

a. DVD-ROM c. DVD+RW
b. DVD-R d. DVD-E

175. contain a processor and have input, process, output, and storage
capabilities.
a. PC cards c. ExpressCards
b. Memory cards d. Smart cards

176. Having the knowledge and understanding of computers and their uses is
known as being .
a. computer savvy c. technology current
b. computer literate d. digitally inclined

177. The electric, electronic, and mechanical components that make up a

computer are collectively called .
a. hardware c. information
b. data d. software

178. A(n) consists of an original newsgroup article and all subsequent

related replies.
a. newsreader c. thread
b. article discussion d. message board

179. Components of a system unit include the , memory, adapter cards, ports,
drive bays, and the power supply.
a. mouse c. keyboard
b. processor d. monitor

180. is a type of nonvolatile memory that can be erased electronically and

rewritten.
a. CMOS c. Cache
b. BIOS d. Flash memory

181. A(n) is a thin, credit card-sized removable flash memory device that
primarily is used today to enable notebook computers to access the Internet
wirelessly.
a. internal modem c. sound card
b. add-on d. PC card

182. A(n) is a high-speed expansion bus that connects higher speed devices.
a. AGP bus c. PCI bus
b. ISA bus d. FireWire bus

183. A(n) keyboard has a design that reduces the risk of wrist and hand
injuries.
a. ergonomic c. enhanced
b. cordless d. QWERTY
184. PDAs ship with a , which is the primary input device.
a. full-sized keyboard c. basic stylus
b. bus d. touchpad

185. A metal or plastic plate placed over the keyboard that allows users to
rest their hands without accidentally pressing any keys is called a(n) .
a. keyplate c. keyguard
b. onscreen keyboard d. enhanced keyboard

186. is data that has been processed into a useful form.

a. A program c. Output
b. Input d. Process

187. Optical discs store items by using microscopic indentations called and
flat areas that are in the middle layer of the disc.
a. lands c. dents
b. pits d. dips

188. A(n) is an example of system software.

a. spreadsheet program c. e-mail program
b. operating system d. Web browser

189. A legal agreement that permits users to install a software package on

multiple computers is called a .
a. network license c. software code
b. site agreement d. site license

190. , a digital line alternative for the home or small business user,
transmits at fast speeds on existing copper telephone wiring.
a. ATM c. DSL
b. CATV d. T1

191. A(n) is a communications device that connects multiple computers

together and transmits data to its correct destination on the network.
a. router c. firewall
b. cable d. Ethernet

192. Running the old information system alongside the new information system
for a specified time period is called .
a. parallel conversion c. phased conversion
b. direct conversion d. pilot conversion

193. Systems analysts use to determine if the system is inefficient at any

point.
a. post-implementation system review c. system enhancement
b. performance monitoring d. performance review
194. A series of statements that instructs an application how to complete a
task is called a(n) .
a. menu generator c. application generator
b. component d. macro

195. has a graphical user interface and uses an object-oriented approach.

a. ToolBook c. Fireworks
b. FrontPage d. WBT

196. The technique analyzes a person’s responses while he or she takes the
test, and modifies the number and order of the questions to suit each
individual’s progress.
a. CBT c. VUE
b. WBT d. CAT

197. A digital camera is an example of a(n) .

a. system unit c. input device
b. output device d. processor

198. On the Internet, your computer is a(n) that can access data,
information, and services on a variety of servers.
a. host computer c. online service provider
b. backbone d. client

199. The appearance of motion created by displaying a series of still images

in sequence is called .
a. graphics c. streaming
b. video d. animation

200. Devices that use ports include a PDA, smart phone, keyboard, mouse,
printer, and pager.
a. IrDA c. USB
b. serial d. MIDI