JAGANNATH

UNIVERSITY
DEPARTMENT OF FINANCE
COURSE TITLE
Business Ethics
COURSE CODE: FIN - 4210

A
Report
ON
“Corporate Social Ethics and
Governance Practice and
Responsibility of Dutch Bangla
Bank”

Submission Date: 02 February, 2017

SUBMITTED TO:

Md. Omar Faruque

Assistant Professor
DEPARTMENT OF FINANCE
FACULTY OF BUSINESS STUDIES
JAGANNATH UNIVERSITY

SUBMITTED BY:

Group-08
DEPARTMENT OF
FINANCE
JAGANNATH UNIVERSITY

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 GROUP NO: 08
SL NO NAME ID NO
01 MD. ROBYUL ISLAM RUBEL B-120203019

02 MD. ABUL KALAM AZAD B-120203023

03 MD. ABU SAYED B-120203026

04 LAMIA AKTER B-120203036

05 MITHUN KUMER B-120203041

06 ROMANA AKTER PRIYA B-120203059

07 MOHAMMAD RUHUL AMIN B-120203062

08 MOHAMMAD MEHADI HASAN B-120203097

09 MAHMUDUL HASSAN B-120203102

10 ASIF AL SAIF B-120203139

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Letter of Transmittal
February 2, 2017
Md. Omar Faruque
Course instructor
Department of Finance
Jagannath University

Sub: Thanks, giving letter to the respective faculty member.

Dear Sir,

With due respect and humble submission, we are the student of Department of Finance (7th
batch) of Jagannath University, Dhaka. We are very much sedulous about our report. We
are really happy to have such a report of challenging and interesting like this report. Our
report topic is “Corporate Social Ethics and Governance Practice and Responsibility
of Dutch Bangla Bank”. We have learned many things from this topic which will help us
in future to development of our career. There were some obstacles we have faced at the
time of collecting data about our topic. But we have overcome all the obstacles by the
endeavor effort by each member of our group and tried our best to give an overview of our
topic. We the group tried our best to make this report attractive, impeccable, interesting,
informative and enjoyable by the guideline of our course instructor. There are some
mistakes may occur in our demonstration of our report. We hope that, you will exempt our
mistakes.

Thanking in anticipation,
Yours most obedient,

Lamia Akter
On behalf of the group-08
BBA 7th Batch
Department of Finance
Jagannath University, Dhaka

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Acknowledgement
First of all, we would like to thank the Almighty for giving us the strength, and the aptitude
to complete this report within due time. There are few people who really deserve to thank
for making this report a success. Without their support as well as help this paper could
never have been completed. We remember all of them with gratitude, thought we cannot
mention all of their names individually for spatial limitation. We would like to express our
deepest gratitude and appreciation to our course teacher Md. Omar Faruque. It would not
have been possible for us to complete this work without his help, Advice and overall
supervision. His constant encouragement and supervision throughout the period of our
report have been the greatest incentive for us and directly contributed to the
accomplishment of the task.

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Executive Summary
CSR movement has gathered great momentum over the past number of years and is now
regarded as being at this most prevalent. CSR is presently one of the most discussed topics
by government, by non-government and by business itself. In keeping with global
movement, CSR is being seen as the source of new competition edge for the banking
sectors of Bangladesh. Commercial banks of Bangladesh practices CSR not only to
improve community relations but also as source of significant commercial benefit.

The purpose of the study is to provide deep understanding of the practices of CSR of
commercial banks in Bangladesh. The study has been taken to observe different regulatory
framework (area of CSR) of CSR and Commercial bank’s contribution in this area. This
study found that the contribution amount by commercial banks to CSR activities is very
insignificant in proportion to their profit amount. This study suggests that a proper
guideline by Government regarding CSR contribution, involvement of large corporation in
CSR activities and mandating CSR disclosures in the annual report will fulfill the intended
goals of the corporate organizations and also ensure a successful and sustainable
development of the society.

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Table of Contents
CHAPTER-1 ...................................................................................................................................... 1
1. INTRODUCTION ....................................................................................................................... 1
1.1 Background of the study .................................................................................................. 2
1.2 Rationale of the Study ...................................................................................................... 2
1.3 Objective of the study ...................................................................................................... 3
1.3.1 Broad Objective ........................................................................................................ 3
1.3.2 Specific Objective ...................................................................................................... 3
1.4 Methodology .................................................................................................................... 3
1.5 Limitations of the study ................................................................................................... 4
Chapter 2......................................................................................................................................... 5
2. Literature Review .................................................................................................................... 5
2.1 Meaning of Corporate Social Responsibility .................................................................... 5
2.2 Types of Corporate Social Responsibility ......................................................................... 6
2.2.1 Economic Responsibilities ......................................................................................... 7
2.2.2 Legal Responsibilities ................................................................................................ 7
2.2.3 Ethical Responsibilities.............................................................................................. 7
2.2.4 Philanthropic Responsibilities ................................................................................... 7
2.3 Dimensions of Corporate Social Responsibility................................................................ 8
2.3.1 Environmental ........................................................................................................... 8
2.3.2 Social ......................................................................................................................... 8
2.3.3 Economic ................................................................................................................... 8
2.3.4 Stakeholder ............................................................................................................... 9
2.3.5 Voluntariness ............................................................................................................ 9
2.4 Corporate Social Responsibility (CSR) Implications to Business Activities....................... 9
2.5 Corporate Social Responsibility (CSR) as Community Development ............................. 10
CHAPTER 3..................................................................................................................................... 10
3. Introduction of Dutch Bangla Bank ....................................................................................... 10
3.1 Brief history of DBBL ...................................................................................................... 10
3.2 Corporate Information (At a Glance) ............................................................................. 11
3.2.1 Vision....................................................................................................................... 12

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 3.2.2 Mission .................................................................................................................... 12
3.2.3 Core objectives........................................................................................................ 12
3.2.4 Corporate governance ............................................................................................ 12
3.2.5 Products and Services ............................................................................................. 13
3.2.6 Mobile Banking ....................................................................................................... 14
3.2.7 Green Banking ......................................................................................................... 15
CHAPTER 4..................................................................................................................................... 17
4. Corporate Social Ethics and Governance Practice and Responsibility of Dutch Bangla Bank
17
4.1 Sector wise CSR activities of DBBL ................................................................................. 17
4.1.1 Contribution to Education Sector ........................................................................... 17
4.1.2 Contribution to Health Sector................................................................................. 18
4.1.3 Contribution to Disaster Relief ............................................................................... 19
4.1.4 Contribution to Sports Sector ................................................................................. 20
4.1.5 Contribution to Social Welfare ............................................................................... 21
4.1.6 Contribution to the development of disabled community .................................... 22
4.1.7 Contribution to other Sectors ................................................................................. 22
4.1.8 Contribution to Environment.................................................................................. 23
4.1.9 Contribution for creating awareness on different social issues ............................. 23
CHAPTER-5 .................................................................................................................................... 27
5. Findings and Conclusion ........................................................................................................ 27
5.1 Findings .......................................................................................................................... 27
5.2 Recommendation ........................................................................................................... 27
5.3 Conclusion ...................................................................................................................... 28
References .................................................................................................................................... 28

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CHAPTER-1

1. INTRODUCTION

Corporate Social Responsibility has been defined as “the integration of business operations and
values whereby the interests of all stakeholders, including customer, employees, investors and
the environment are reflected in the organization’ policies and actions”. Corporate Social
Responsibility also called corporate conscience, citizenship, social performance, or sustainable
responsible business, is a form of corporate self-regulation integrated into a business model.
Corporate social responsibility (hereafter CSR) has become an important center of concentration
among companies. A recent global survey shows that 76% of managers believe that corporate
social responsibility contributes positively to long-term shareholder value, and 55% of them
agree that sustainability helps their companies build a strong reputation. Nowadays most of the

multinational companies also have a senior manager explicitly charged with developing and
coordinating the CSR function. A successful CSR program cannot be achieved individually. CSR
includes the participation of the society, nature and ethics in making strategy that can improve
the competitive position of a company. CSR takes care of the interest of all stakeholders rather
than that of the stockholders only. By incurring CSR expenditure, a firm can strengthen its
competitiveness, counter the risk of losing the existing market shares and establish its presence
in emerging ones. Instead of thinking CSR as a regulatory or discretionary cost, business
executives across the globe are starting to see it as an investment that brings long-term benefits
for the company. The impacts of CSR are pervasive. CSR significantly improves business house
reputation and confidence of customers and business partners, and motivates the employees to
work for a company they could feel proud of. Social responsibility is a concept well known in the
corporate world and beyond that. All over the world have practiced only profit making actions at
past but not for long as the enterprise started to develop complexities and wideness in size and
actions so was their reach getting bigger and bigger. As every person has his own social
responsibilities towards the society so does the business firms. The idea is that, the business has
social obligations and above and beyond making a profit that is corporate social responsibility.

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CSR can be viewed as a comprehensive set of policies, practices, and programs that are integrated
into business operations, supply chains, and decision making processes throughout the company
and include responsibilities for current and past actions as well as adequate attention to future
impacts. CSR focuses vary by business, by size, by sector and even by geographic region. The area
of CSR is quite big and it includes all the good practices that increase the business profitability
and can preserve interest of all stakeholders. However, it is regretful that though internationally
it is being practiced widely, Bangladesh is still lagging behind. The difference between the world
standard and the practice in Bangladesh shows the lacking here and the scope for development.
There are challenges to implement CSR properly in Bangladesh. Ultimately CSR practices should
be better practiced in Bangladesh for better and enhanced performance. Currently in
Bangladesh, CSR is a matter of self-interest for the corporate sector. The study has taken an
attempt to observe the CSR activities and practices of Dutch Bangla Bank in Bangladesh.
Bangladesh Bank is the main regulatory authority of banking sector of the country. Now a day
Bangladesh Bank is very concern of the matter. Bangladesh bank has taken initiative to encourage
commercial banks in CSR activities for this NBR issued rules on tax rebate for CSR activities. As a
result, the contribution in CSR by banks has been increased significantly.

1.1 Background of the study

Corporate Social Responsibility department is a very crucial department in a bank. CSR policy
perform as a self-regulatory mechanism whereby a bank monitors and ensures its active
compliance with the spirit of the law, ethical standards and national or international norms.
Bangladesh bank is a key regulatory of financial institutions in Bangladesh. They made some
criteria for bank to maintain Corporate Social Responsibility. Here we try to understand the CSR
process in Dutch Bangla Bank and how much they comply Bangladesh bank policy.

1.2 Rationale of the Study

Business is an inseparable and embedded part of the society. Besides conducting business
activities and pursuing economic gains, business houses also have several other roles and
responsibilities towards society such as the social and environmental responsibilities and

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business contributions that would benefit the society at large. In the modern era, banks are not
only engaging in profit making but also paying attention to their social responsibilities. This
particular report is prepared with a view to providing an overall overview of CSR activities of
Dutch Bangla Bank and its practicing areas. Besides it will help us along with any reader of this
particular framework to learn about corporate social responsibilities, its regulatory framework
and lastly advantages and utilities in a brief manner.

1.3 Objective of the study

1.3.1 Broad Objective

The primary objective of this report is to gain knowledge about the overall CSR process of Dutch
Bangla Bank and their uses of CSR in their overall banking activities.

1.3.2 Specific Objective

 To gather the knowledge about CSR activities of Dutch Bangla Bank.

 To identify the major areas where CSR activities are performing by Dutch Bangla Bank.
 To compare and analyze the contribution of CSR activities of Dutch Bangla Bank in
different areas.
 To examine the compliance of CSR practices by Dutch Bangla Bank with the regulatory
framework.
 To evaluate the CSR contribution in proportion of profit.
 To recommend some necessary steps to boost CSR activities and their reporting.

1.4 Methodology

Methodology is defined as a particular procedure or set of procedures, refers to the rationale

and the philosophical assumptions that underlie a particular study. In order to collect relevant
and adequate data it is necessary to follow proper Methodology. No one can collect relevant
information without maintaining a proper Methodology.

 Type of data

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The report is prepared based on the secondary data.
 Sources of data
There are various types of data sources, from which an adequate and accurate data are collected
and analyzed in the report. The sources are:
1. Information technology (website of Dutch Bangla Bank and Bangladesh
Bank and CSR related websites.
2. Annual Reports of Dutch Bangla Bank.
3. Different books, research papers, documents, manuals etc. related to
the topic.
4. Different CSR Policy and Compliance reports of Bangladesh Bank.

First of all, every type of data related to CSR is collected from different sources mentioned above.
Then all the data are analyzed and chosen the most accurate data to explain the report.

1.5 Limitations of the study

The study is not free from some practical limitations. Following limitations have faced during the
study and the time of working & data collection. These were:
 We had faced many complications to gather information because the enough
information was not available in the internet.
 Reluctant to provide information by the company.
 We have faced insufficient online data base sources.
 Due to the confidentiality concern, much detailed information could not retrieve.
 Due to lack of practical experience, some errors might be occurred during the
study. Therefore, maximum efforts have given to avoid mistakes.
Lack of Records, Sufficient books, unavailable information in website. These constraints
narrowed the scope of accurate analysis.

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Chapter 2

2. Literature Review

2.1 Meaning of Corporate Social Responsibility

Corporate social responsibility (CSR) is the corporate initiative to assess and take responsibility
for the company's effects on the environment and impact on social welfare. The term generally
applies to company efforts that go beyond what may be required by regulators or environmental
protection groups. Corporate social responsibility may also be referred to as "corporate
citizenship" and can involve incurring short-term costs that do not provide an immediate financial
benefit to the company, but instead promote positive social and environmental change.
Companies have a lot of power in the community and in the national economy. They control a
lot of assets, and may have billions in cash at their disposal for socially conscious investments
and programs. Some companies may engage in "green washing", or feigning interest in corporate
responsibility, but many large corporations are devoting real time and money to environmental
sustainability programs, alternative energy and various social welfare initiatives to benefit
employees, customer, and community at large.
Few popular definitions of CSR are presented here-
Michael Hopkins' Definition of CSR:
"Corporate Social Responsibility is concerned with treating the stakeholders of a company or
institution ethically or in a responsible manner. ‘Ethically or responsible' means treating key
stakeholders in a manner deemed acceptable according to international norms. "
[Carroll, 1979; 2008, 500]:
"The social responsibility of business encompasses the economic, legal, ethical and discretionary
expectations that a society has of organizations at a given point in time."
Corporate Social Responsibility (CSR) is a concept whereby companies integrate social and
environmental concerns in their business Operations and in their interaction with their
stakeholders on a voluntary basis (Gray et al. 1987). According to (Rana et al. 2012), Social
responsibility is a concept well known in the corporate world and beyond that. Business all over

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the world have practiced only profit making action sat past but not for long as the enterprise
started to develop complexities and wideness in size and actions so was their reach getting bigger
and bigger. A company’s sense of responsibility towards the community and environment (both
ecological and social) in which it operates called corporate social responsibility. Companies
express this citizenship (1) through their waste and pollution reduction processes, (2) by
contributing educational and social programs, and (3) by earning adequate returns on the
employed resources. In contrast to this, Christian Aid (2004) defines CSR as “an entirely voluntary,
corporate driven initiative to promote seas a substitute for regulation at either a national or
international level.”

Dusuki & Dar (2005) argued that Corporate Social Responsibilities outline the standard of
behavior to which a firm must subscribe to impact society in a positive and a productive manner
at the same time as abiding by values which exclude profit seeking at any cost. In a study
“Corporate Social Disclosure in Bangladesh: A Study of the Financial Sector”, Azim et al. (2011)
argued that corporate social responsibility is not the only ethical dilemma that financial
institutions face in an atmosphere of corrupt corporate practice. These institutions are also
concerned with commitment for sustainable development. A well-functioning finance sector in
any country can contribute directly to a healthy economy. This sector plays an important role in
a country’s economic development. Increasingly, are under pressure, often from activist non-
governmental organizations, to take on specific corporate social responsibility (CSR) obligations.
But the fact that CSR is being demanded, and occasionally conceded, does not ensure clarity
about either its rationale or the ways in which it should be undertaken (Bhagwati, 2010).
Bangladesh and to assess the need to improve CSR by such firms. Wise & Mahboob Ali (2010)
further extend their work by concentrating to the nature and extent of corporate social
responsibility disclosure in the banking sector in Bangladesh

2.2 Types of Corporate Social Responsibility

The idea behind corporate social responsibility is that companies have multiple responsibilities
to maintain. These responsibilities can be arranged in a pyramid, with basic responsibilities closer

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to the bottom. As a business meets lower-level responsibilities that obligate it to shareholders
and the law, it can move on to the higher-level responsibilities that benefit society.

2.2.1 Economic Responsibilities

A company's first responsibility is its economic responsibility - that is to say, a company needs to
be primarily concerned with turning a profit. This is for the simple fact that if a company does not
make money, it won't last, employees will lose jobs and the company won't be able to think about
taking care of its social responsibilities. Before a company thinks about being a good corporate
citizen, it first needs to make sure that it can be profitable.

2.2.2 Legal Responsibilities

A company's legal responsibilities are the requirements that are placed on it by the law. Next to
ensuring that company is profitable, ensuring that it obeys all laws is the most important
responsibility, according to the theory of corporate social responsibility. Legal responsibilities can
range from securities regulations to labor law, environmental law and even criminal law.

2.2.3 Ethical Responsibilities

Economic and legal responsibilities are the two big obligations of a company. After a company,
has met these basic requirements, a company can concern itself with ethical responsibilities.
Ethical responsibilities are responsibilities that a company puts on itself because its owners
believe it's the right thing to do, not because they have an obligation to do so. Ethical
responsibilities could include being environmentally friendly, paying fair wages or refusing to do
business with oppressive countries.

2.2.4 Philanthropic Responsibilities

If a company is able to meet all of its other responsibilities, it can begin meeting philanthropic
responsibilities. Philanthropic responsibilities are responsibilities that go above and beyond what
is simply required or what the company believes is right. They involve making an effort to benefit

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society -- for example, by donating services to community organizations, engaging in projects to
aid the environment or donating money to charitable causes.

2.3 Dimensions of Corporate Social Responsibility

Traditionally, companies have had one responsibility: to make a profit. But the concept of
corporate social responsibility holds that companies should be responsible to more than just their
owners. Corporate social responsibility holds that there are multiple dimensions that should
affect a company's actions.

2.3.1 Environmental

The environmental dimension of corporate social responsibility refers to your business's impact
on the environment. The goal, as a socially responsible company, is to engage in business
practices that benefit the environment. For example, choosing recycled materials to use in
packaging or adding renewable energy sources like solar power to the factory.

2.3.2 Social

The social dimension of corporate responsibility involves the relationship between the business
and society as a whole. When addressing the social dimension, the business should be used to
benefit society as a whole. This could involve sourcing fair trade products, for example, agreeing
to pay employees a livable wage. It could also involve taking on endeavors that benefit society,
for instance using the resources to organize charitable fundraisers.

2.3.3 Economic

The economic dimension refers to the effect that corporate social responsibility has on the
finances of the company. In an ideal world, where corporate social responsibility had no costs,
there would be no reason to limit it. But in the real world it is important to recognize the financial
impact that these actions have and to balance being a good corporate citizen with making a
profit.

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2.3.4 Stakeholder

The stakeholders are all of the people affected by company's actions. These include employees,
suppliers and members of the public. When considering the stakeholder dimension of corporate
social responsibility, it should be considered that how the business decisions affect these groups.
For example, a company might be able to increase its output by having employees work more,
but it should consider the impact it will have on them, not just its bottom line.

2.3.5 Voluntariness

Actions that fall into the voluntariness dimension are those that you are not required to do. These
actions are based in what a company believes is the correct thing to do. They may be based in
specific ethical values that the company holds. For example, a company may believe that using
organic products is the right thing to do even if it is not required to do so.

2.4 Corporate Social Responsibility (CSR) Implications to Business Activities

Companies are facing the challenges of adapting effectively to the changing environment in the
context of globalization and in particular in the export sector. Although Consumer Rights
Movement, enforcement of government regulations and a structured view regarding the
economic importance of CRS are not yet so widespread in the corporate world in Bangladesh,
companies have gradually attaching more importance to CSR in the local market as well. They are
increasingly aware that CSR can be of direct economic value. Companies can contribute to social
and environmental objectives, through integrating CSR as a strategic investment into their core
business strategy, management instruments and operations. This is an investment, not a cost,
much like quality management. So, business organizations can thereby have an inclusive
financial, commercial and social approach, leading to a long-term strategy minimizing risks linked
to uncertainty.

Thus, this report attempts to reveal the extent to which the Dutch Bangla Bank is practicing CSR
in six different areas called a) Education b) Health c) Environment d) Culture & Heritage e) Social
welfare and f) Sports.

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2.5 Corporate Social Responsibility (CSR) as Community Development

Corporate Social Responsibility (CSR) in Bangladesh can also contribute a lot to community
development. The corporate house can develop the community by creating employment,
providing primary education, contribution to infrastructure development like road and high-ways
and addressing environmental concerns. This is more relevant for a country like Bangladesh
where the government interventions in these fields being augmented by corporate alliance can
go a long way in developing the economy, society and environment.

CHAPTER 3

3. Introduction of Dutch Bangla Bank

3.1 Brief history of DBBL

Dutch-Bangla Bank Limited (the Bank, DBBL) is a scheduled joint venture commercial bank
between local Bangladeshi parties spearheaded by M Sahabuddin Ahmed (Founder & Chairman)
and the Dutch company FMO. DBBL was established under the Bank Companies Act 1991 and
incorporated as a public limited company under the Companies Act 1994 in Bangladesh with the
primary objective to carry on all kinds of banking business in Bangladesh. DBBL commenced
formal operation from June 3, 1996. The Bank is listed with the Dhaka Stock Exchange Limited
and Chittagong Stock Exchange
Limited. It head office located on Sena Kalyan Bhaban, 4th Floor 195 Motijheel Commercial Area
Dhaka-1000, in Bangladesh. It has 136 branch offices all around the country. Dutch-Bangla Bank
Limited has a wide ATM networks all over the country. It has set up over 2454 ATM booths in
Bangladesh. Dutch-Bangla Bank Limited has been financing the high growth manufacturing
industries in Bangladesh, at the same time it is working on corporate social responsibility (CSR).
Dutch-Bangla Bank Limited is the pioneer of CSR and for this it is termed the contribution as
“Social responsibility”. It is one of the largest donor and the largest donor bank in Bangladesh. It
has been given numerous international awards because of its contribution as socially responsible
bank. Dutch-Bangla Bank Limited is the first bank in Bangladesh which is fully automated. It

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established E-Banking (Electronic Banking) in 2002 to facilitate rapid automation and bring
modern services into this field. Full automation was made in 2003. Firstly, it introduced plastic
money to Bangladeshi people. It is operating the largest ATM fleet which reduces customer costs
and fees by 80%. It is practicing low profitability route for this sector which has surprised many
critics. It has brought much automation in banking as a CSR activity. For this, it is providing ultra-
modern banking facilities to its customers
for which most local banks are joining in the infrastructure of banking system of Dutch- Bangla
Bank Limited.

3.2 Corporate Information (At a Glance)

Type Public Limited Company

Traded As DSE DUTCHBANGL
Industry Banking
Corporate Office Sena Kalyan Bhaban, 4th Floor 195,
Motijheel Commercial Area Dhaka-1000,
Bangladesh.
Incorporation 1995
Commercial Operation June 3, 1996
Authorized Capital 4000 million (2017)
Paid up Capital 2000 million (2017)
Local Partnership of Capital 100%
Equity 16,754.34 million (2016)
Investment 20,210.26 million (2016)
Deposit 186,765.002 million (2016)
Number of Shares 200,000,000(2016)

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 Number of Employees 5201 (2016)
Number of Branches 155 (2016)
SWIFT Code DBBLBDDH

Website www.dutchbanglabank.com

3.2.1 Vision

Dutch-Bangla Bank Dreams of Better Bangladesh, where arts and letters, sports and athletics,
music and entertainment, science and education, health and hygiene, clean and pollution free
environment and above all a society based on morality and ethics make all our lives worth living.
DBBL’s essence and ethos rest on a cosmos of creativity and the marvel –magic of a charmed life
that abounds with spirit of life and adventures that contributes towards human development.

3.2.2 Mission

Dutch-Bangla Bank engineer’s enterprise and creativity in business and industry with a
commitment to social cause. “Profit alone” does not hold a central focus in the Bank’s operation;
because “man does not live by bread and butter alone”.

3.2.3 Core objectives

Dutch-Bangla Bank believes in its uncompromising commitment to fulfill its customer needs and
satisfaction and to become their first choice in banking. Taking cue from its pool of esteemed
clientele, Dutch-Bangla Bank intends to pave the way for a new era in banking that upholds and
epitomizes its vaunted Marques "Your Trusted Partner".

3.2.4 Corporate governance

Corporate Governance is the system of internal controls and procedures used to define and
protect the rights and responsibilities of various stakeholders. The Bank has adequately complied
with all the Corporate Governance Guidelines of Bangladesh Bank and Bangladesh Securities and
Exchange Commission (BSEC). It is ensured by the Board that all activities and transactions of the

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Bank are conducted in compliance with international best practices to protect the highest
interest of all the stakeholders.
Maximizing value for shareholders through performance with good governance is the
responsibility of corporate management. In line with the best practice, the corporate governance
systems and practices in DBBL are designed to ensure adequate internal control in operational
process, transparency and accountability in doing business; and proper and timely disclosures in
financial reporting so that value is maximized for all the stakeholders.
Responsibilities and functions are segregated in a way to strike the right balance between the
Board and the Management. The Board provides leadership and direction of the Bank, approves
strategic plans and major policy decisions and supervises performance of the management. The
Board is responsible for ensuring and encouraging compliance, ethical standard and integrity
throughout DBBL.
The Bank has a policy for delegation of authority. Accordingly, authorities are delegated to CEO,
other senior management and cross functional management committees comprising head of
functional divisions and senior management to review achievements of key objectives. The Board
has also clearly delegated authorities to Board Committees with specific terms of reference which
sets out their objectives and responsibilities.

3.2.5 Products and Services

Dutch-Bangla Bank offers different type of products and services according to their
customers need.
Products Services
 Consumer Banking  Online Banking Service

 Corporate Banking  ATM Service

 Investment Banking  Debit/ Credit Cards

 Internet Banking  Service

 SMS & Alert Banking  Remittance Service

 Mobile Banking  SMS/Mobile Service.

 Future line products

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  Deposit Plus Scheme (DPS)
 Periodic Benefit Scheme (PBS)
 Bochore Dergun Scheme (BDS)
 Children Education Savings Scheme
 (CHESS)
 Pension Plus (PP)
 Term-Deposit Products
 Regular- Deposit products
 Life Line Products
 Health Line
 Education Line
 Professional Line
 Marriage Line
 Travel line
 Festival line
 Home line
 Full Secured Line etc.

3.2.6 Mobile Banking

Dutch-Bangla Bank is working on to take banking within people’s reach using different channel
like ATM and Branch networks. Keeping this in view, DBBL introduces Mobile Banking for the first
time in Bangladesh on 31st March 2011 to bring the unbanked people in the banking service.
Dutch-Bangla Bank mobile banking is a banking process without bank branch which provides
financial services to un-banked communities efficiently and at affordable cost with a backdrop to
serve every segment of customer. The rural, insolvent, unbanked people of Bangladesh remained
isolated from the banking facility and services due to lower token size and costly transaction.
DBBL mobile banking offers tremendous promise to facilitate the flow of money among rural and

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poor people at much lower transaction costs, bringing the bank to those unbanked people of the
country.
DBBL is committed to building on current knowledge, sharing best practice, and scaling successful
models across borders, to help create opportunities for people and make a difference in their
lives. To address this untapped and unprivileged market, DBBL expanded the mobile banking
services all over the country very quickly. Now a total number of 849 employees, 302 Upazila
offices and 62,572 agent points are continuously working together to meet all part of customer
requirements. Moreover, 136 DBBL Branches, 2,900 Merchants and 2,454 ATMs are also working
as mobile banking access channel for the customers.
Mobile Banking Product & Services:
DBBL Mobile Banking has following Product & Services to properly serve its Customers:
 Customer registration
 Cash-in (Cash Deposit)
 Cash-Out (Cash withdrawal)
 Foreign/Local Remittance
 Salary/Allowance Disbursement
 Collection - Citizen Bills Payment
 Collection - Business Bill Payment
 Merchant Payment
 Air time Top-up
 Person to Person Fund Transfer (P2P)
 Cash Withdrawal from DBBL Branches
 ATM Withdrawal
 Balance Inquiry
 Statement Inquiry

3.2.7 Green Banking

Bank since its inception has been maintaining a balanced initiative and supporting activity to
contain things that may adversely affect environment and contribute to pollution. The practice

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of efficient uses of resources, encouraging for green financing and environment friendly
initiatives, effective utilization of its on-line communication system etc. have been maintained
Meantime, as directed by Bangladesh Bank.
 An independent Green Banking Policy & Strategy of DBBL has been established for every
individual of the bank working in front and back office to make socially responsible
behavior for the greater interest of the country and planet as whole. Bank views that a
green Bank is an ethical bank or a sustainable bank. The broad objective of green bank is
to use resources with responsibility avoiding spoilage and giving priority to environment
and society.
 A separate dedicated team of Green Banking Cell has been formed consisting of 06 (six)
officials from related divisions led by Head of Credit Division who may contribute with the
vested responsibilities in line with the principles towards implementation and reporting
of Green Banking initiatives of the bank. All the Divisions, Branches and senior level
management have been informed on the principles and responsibilities on their part. The
team is actively working covering the respective areas for compliance.
 The management has allocated fund for an amount of TK. 5.00 million in support of
marketing and capacity building of the bank for green banking activity.
 A green office guide covering set of general instructions have been circulated among the
divisions and branches for meticulous compliance of the instructions contained and
directed towards efficient use of resources, technologies and energy as well as reduction
of wastages.
 A separate fund for an amount of tk.5.00 million has been approved for creation of a
climate change risk fund which to be disbursed in the environmentally vulnerable areas
in case of emergency as a part of Bank’s CSR expenses.

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CHAPTER 4

4. Corporate Social Ethics and Governance Practice and Responsibility of Dutch

Bangla Bank

4.1 Sector wise CSR activities of DBBL

DBBL as a responsible corporate body has been playing a pioneering role in implementing social
and philanthropic programs to help disadvantaged people of the country. Education, healthcare,
human resource development, conservation of nature, creation of social awareness,
rehabilitation of distressed people and such other programs to mitigate human sufferings are
some of the important areas where the bank carries out its social and philanthropic activities.
Dutch-Bangla Bank Foundation, established in June 2001, carries out humanitarian activities like
rehabilitation of the destitute and neglected section of the society. DBBL provides 5 percent of
its gross profit to the foundation every year.

4.1.1 Contribution to Education Sector

DBBL is providing scholarships in Bangladesh to the meritorious students, especially for those
who cannot continue their study due to financial constraints as well as to the needy students
every year since 2001. The bank was awarded around 4,071 new scholarships in the year 2015 of
Tk. 2,000 per month every year along with continuing scholarships for those studying at HSC level.
So far around 8290 scholarships have been awarded in the Graduation level. The Graduation level
scholarships of Tk. 2,500 per month are renewable for their entire academic period of graduation
level and about 2,518 new scholarships have been awarded in this level.

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 Contribution to Education (BDT in millions)
Year JBL RBL ABL DBBL IBBL MBL TBL BAL SEBL OBL SIBL
2012 12.41 1.82 N/A 210.46 56.17 11.80 43.98 15.95 14.16 1.82 0.57
2013 28.32 1.99 28.12 324.59 83.80 13.80 70.75 18.44 20.07 3.46 2.46
2014 79.53 10.72 14.33 365.38 135.26 14 39.93 30.74 32.77 10.84 2.96
2015 N/A N/A 3.46 513.81 161.34 1.90 23.30 13.44 37.66 13.55 3.32

M. Phil / PhD/ Post-Doctoral Level: The bank also awards 50 fellowships of Tk. 5,000 per month
every year to the researchers having Master’s Degree and those studying at different public
universities at M. Phil, PhD or post- Doctoral level about 129 fellowships have been awarded so
far. As part of its corporate social responsibility, DBBL has donated more than Tk. 10 Crore to
Dhaka University for constructing a research center (Centre for Advanced Research in Arts &
Social Science Bhaban). The research center, first of its kind in Bangladesh, aims to play a vital
role in higher study in human and social sciences. Researchers and scholars from home and
abroad will be awarded scholarships and fellowships for conducting higher study.
DBBL has donated to establish a modern Braille printing press to Bangladesh National Society for
the blind for publishing Braille books for the blind Students and has donated reference books to
the library of different educational institutions like BSMMU, Dhaka University etc. DBBL also
donated a pick-up van to Botanic Garden of Bangladesh Agriculture University for collection,
conservation and utilization of rare and endangered plant species of Bangladesh etc.

4.1.2 Contribution to Health Sector

Cleft-lip problem is not only a health problem but it affects the whole family along with the victim.
Since 2003 DBBL is working with these vulnerable groups under its Smile Brighter Program to
bring back smile on their face and to enable them to start normal life. This is a continuous
program aiming to perform as much operation possible per year. Total 5,000 poor cleft-lipped
boys and girls have so far been successfully operated across the country till date. DBBL
Foundation provides financial support for operative treatment of rural and poor women who
have been suffering from Vesico Vaginal Fistula (VVF) and other related problems with a view to

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ensure their healthy and productive life. A total of 86 patients have so far been successfully
operated across the country till date.
In 2008, DBBL took an initiative of conducting surgery on some 12,000-poor cataract patients
across the country. So far, some 2000 poor cataract patients have so far (during 2008 & 2009)
been successfully operated across the country under the Cataract operation for underprivileged
rural people program.
Under DBBL’s Medicine and nutrition support for HIV/AIDS patients program, 50 HIV/ AIDS
patients including women and children are being provided with ARV (Anti-Retro- Viral) medicines,
vitamins and nutritious food supplement and clinical supports.
DBBL provides free rural medical services for rural poor people especially mother and children
through rural branches such as Shimrail, Donia, Gazipur Chowrasta, Boardbazar, Savar Bazar,
Baburhat, Patherhat, Hathazari branch etc. Medical officers are providing advices and
prescriptions to poor patients of surrounding areas of these branches. DBBL donated generous
amount of money to different health organizations for medical instruments and medical
infrastructural development such as operation theatres, laboratory, hospital, building etc.

4.1.3 Contribution to Disaster Relief

Bangladesh faces various kinds of natural calamities like cold, flood, storm, cyclone etc. in every
year. Considering the sufferings of common people DBBL has introduced following special
programs for the people of the affected areas:
1. Donation of blankets to the cold affected people of the country.
2. Donation for rehabilitation of victims of Rana Plaza tragedy at Savar, Dhaka.
3. Donation to 350 homeless families of Brahmanbaria district affected by Tornado.
4. Financial support for rehabilitation of land slide victims of Chittagong.
5. Rehabilitation of devastating flood victims.
6. Rehabilitation of cyclone ‘Sidr’-hit people.
7. Water purifying tablets, oral saline & Cholera saline for the Flood victims.

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8. To ensure hygienic sanitation system DBBL provided 460 numbers of sanitary latrines for the
inhabitants of Angorpota and Dahagram enclave. DBBL also provided support for ensuring pure
drinking water by providing 50 hand tube wells for them.

4.1.4 Contribution to Sports Sector

DBBL provides financial support for promoting the sports and culture of Bangladesh.
Some mentionable events were:
1. Donation to Bangladesh Olympic Association for organizing the 8th Bangladesh Games 2015:
8th Bangladesh Games 2015 was the biggest sports event in Bangladesh. The greatest games
were inaugurated by the honorable Prime Minister of Bangladesh on 20th April 2015 and it
continued till 28th April 2015. Besides, all members of the cabinet and the diplomats of others
countries remained present on the occasion. The inauguration program was chaired by General
Iqbal Karim Bhuiyan, the President of Bangladesh Olympic Association and the Chief of
Bangladesh Army. Initiatives for arrangement of the 8th Bangladesh Games 2015 was taken by
the participation and patronization of
various private organizations, industrial organizations and the sports enthusiasts along with
government. The competition held in 31 disciplines such as athletics, archery, badminton, basket
ball, boxing, cycling, fencing, football, handball, golf, gymnastics, hokey, judo, rowing, shooting,
swimming, table tennis, taykoyando, tennis, volleyball, weight lifting, wrestling, chess, cricket,
kabadi, squash rackets etc. About 10,000 players consisting of seven divisional teams from seven
divisions, services team and corporate team participated in the game along with officials.
Considering the importance of the biggest sport event, Dutch-Bangla Bank Donated Taka
5,000,000/- (Taka five million) only to ‘Bangladesh Olympic Association’, for organizing the 8th
Bangladesh Games 2015.
2. Sponsorship for arranging ‘‘3rd DBBL-BAF Golf Tournament 2015’’:
The Shaheen Golf and Country Club Patenga organized the ‘3rd DBBL-BAF Golf Tournament 2015’
on 15-16 February 2013. Dutch-Bangla Bank sponsored quite a good number of golf tournaments
before. Besides, DBBL had been sponsoring Golf Tournament for last two consecutive years in
cooperation with Bangladesh Air Force. Considering the Bank’s long involvement with golf, DBBL

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sponsored the “3rd DBBLBAF Golf Tournament-2015”at a total Cost of Taka 2,000,000/- (Taka
two million) only.
3. Sponsoring inaugural Test Match between Bangladesh and India.
4. Financial support to Bangladesh Hockey Federation.
5. Sponsoring Dutch-Bangla Bank President Cup Golf Tournament.
6. Sponsoring Dhaka Sports Carnival-2007.

4.1.5 Contribution to Social Welfare

For the development of the vulnerable segments of Bangladesh, DBBL assisted to rehabilitate the
acid and dowry victim women by providing one-time financial assistance for establishing small
scale agro-based rural economic enterprise to be self reliant. Total 884 women receive financial
assistance from DBBL.
DBBL provides financial support for rehabilitation of physically handicapped, mental impaired,
visually impaired, hearing impaired, autistic and street children by ensuring education and
vocational training.
DBBL runs mass awareness programs on different burning issues through print and electronic
media. Some remarkable issues are as follows:
a) Save the nation from curse of Dowry.
b) Stop acid violence
c) Prevent drug Abuse
d) Tree plantation and preservation of environment
e) Right of disable children etc.
f) Financial support to ‘Nirapad Sarak Chai’ for helping the victims of road accident
and mass campaign for prevention of traffic accident.
g) City beautification and preserving environment to develop an eco-friendly society
for healthy human life.

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4.1.6 Contribution to the development of disabled community

1. Donation to ‘PROYASH’ to provide better services to the differently

able children:
PROYASH is an institute established in 2006 at Dhaka Cantonment under the auspicious of
Bangladesh Army with the motto of “Special child special right”. The objective of PROYASH is to
educate and train students with special needs in view of incorporating them in the mainstream
education and thus upholding their right in the society as selfdependent persons. It provides
services to these children through its six branches at Savar, Chittagong, Bogra, Jessore, Comilla
and Rangpur. The institute has expanded its facilities for the development of these differently
able children. To enhance the facilities of the institute for providing better services to the
disabled children, Dutch-Bangla Bank has
donated Taka 35,000,000/- (Taka thirty-five million) only to ‘PROYASH’, an institute under the
patronization of Bangladesh Army dedicated for the well-being of children with special needs.
PROYASH’ decided to extend its existing three storied academic building and construct the 4th &
5th floor measuring 22,000 square feet (approx.). Considering the importance of the
organization, in July 2015 Dutch-Bangla Bank provided further donation of Taka 35,000,000/-
(Taka thirty-five million) only to ‘PROYASH’, Dhaka Cantonment, Dhaka, for constructing the 4th
& 5th floor measuring 22,000 SQ feet (approximately) of PROYASH academic building where the
disabled children will get education and other services. In this way DBBL made a total donation
of Taka 70,000,000/- (Taka seventy
million) only to PROYASH for the overall development of the Institute.

4.1.7 Contribution to other Sectors

1. Dutch-Bangla Bank - Prothom Alo Ganit Utsab.

2. Donation of a life support Ambulance to Dhaka Metropolitan Police.
3. Donation for participating NASA’s 4th Annual Lunabotics Mining Competition

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4.1.8 Contribution to Environment

Environmental degradation and depletion of natural resources are matters of great concern in
Bangladesh like anywhere in the world. Environmental degradation is taking place due to
poverty, over population and lack of awareness about the environment. It is manifested by
deforestation, destruction of wetlands, depletion of soil nutrients etc.
Natural calamities like floods, cyclones and tidal bores also result in severe socioeconomic and
environmental damage. DBBL has been continuously creating social awareness to protect the
environment that is essential for present and future generations.
With that end in view, DBBL is regularly advertising in print and electronic media to develop an
eco-friendly society for sustainable and healthy human life. DBBL complies with environmental
standard while financing industrial projects. Projects with likely adverse impact on environment
are strongly discouraged by DBBL. We are trying to incorporate sound environmental
management process in business operations of projects financed by us that can ensure healthy
and sustainable lives for our future generations. DBBL introduced a guideline demanding
assessment of environmental and social impacts of the projects to ensure that operations of the
projects would be ecofriendly.

4.1.9 Contribution for creating awareness on different social issues

1. Hope and Love make us lively

Hope is a sine qua non-factor in human life but all hopes cannot be fulfilled. One dream falls apart
and another one rises. Life goes through a topsy-turvy. Amid such a notion, respect, love and
responsibility grow to support the human values. That’s why men/women come forward for the
welfare of society and country as well. DBBL has taken a move on the theme to make awareness
among the masses to promote moral values and patriotism. A campaign has been launched
through electronic media, print media and bill boards by the DBBL carrying the slogan ‘‘Hope and
Love make us lively.”
2. Stop Acid Violence

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A section of terrorist’s resort to violence through abusing acid. It is an outrageous perversion of
the terrorists who fail to satisfy their ill-motive. It is now a social menace. Females are the worst
victim of this menace. Mass awareness is imperative to free the country from this curse. DBBL
has taken a move on the theme to make awareness among the masses. A campaign has been
launched through electronic media, print media and bill boards by the DBBL carrying the slogan
‘‘Stop Acid Violence.’’
3. Willpower is enough to do a good job
Men are destroying the green environment through cutting trees and killing birds. A lot of
preparations are needed to perpetrate such misdeeds. But we can free the birds from cage at
our own wish. There is no need of pre-planning to do such good jobs, rather willpower is enough.
DBBL has taken a move on the theme to make awareness among the masses.
A campaign has been launched through electronic media, print media and bill boards by the DBBL
carrying the slogan ‘‘Willpower is enough to do a good job.’’
4. Stop demand for dowry
Marriage means dowry. Every year, a lot of women endure physical and mental torture from the
end of husband’s family demanding dowry. A significant number of women die or embrace
physical disability or get divorced. It is a crime as per our law to demand or receive dowry, but
there remains non-compliance. DBBL wants to wipe out such crime from our society. That’s why
a campaign has been launched through electronic media, print media and bill boards by the DBBL
carrying the slogan ‘‘Stop demand for dowry.’’
5. Uphold justice
In the past, the citizens of this country sacrificed a lot to the cause of mother, mother tongue
and mother-land. Have we properly evaluated their contribution? Established on the spirit of
language movement and liberation war, Bangladesh has not achieved desired development.
Chaos, dishonesty and other vices have engulfed the country. But it cannot be tolerated further.
The young generation should come forward to change the situation and resist all evil forces.
There must be a strong determination in favor of justice and no compromise with the injustice.
This country will be a true ‘Golden Bengal’ with accomplishment of such promises. That’s why a

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campaign has been launched through electronic media, print media and bill boards by the DBBL
carrying the slogan ‘‘Uphold justice.’’
6. Good behavior with mentally-retarded persons, a moral duty
Mentally-retarded persons are neglected in our society. But they are part of our society and they
have due right to live with honor. So, there should not be any negligence towards such persons,
rather we should extend cooperation in all aspects to them. A campaign has been launched
through electronic media, print media and bill boards by the DBBL carrying the slogan ‘‘Good
behavior with mentally-retarded persons, a moral duty.’’
7. Human for Humanity
No nation can prosper without performing social responsibility showing love for each other. To
arouse this value, DBBL has launched a campaign through electronic media, print media and bill
boards carrying the slogan ‘‘Human for Humanity.’’
8. Combat AIDS
Many innocent people are being attacked by AIDS due to unawareness. Their conditions
deteriorate day by day due to irregular medical check-up and lack of medicines. Our society does
not treat them properly but they are the part of our society. They should not be ignored, rather
their proper treatment must be ensured. To arouse this value, DBBL has launched a campaign
through electronic media, print media and bill boards carrying the slogan ‘‘Combat AIDS.’’
9. Drug addiction - a menace to destroy life
Drug addiction has been ruining our youth generation. The age which is supposed to build a co
not only destroying their lives, they are also ruining the family bondage and society fabrics
creating imbalances in the society. DBBL has launched a campaign through electronic media,
print media and bill boards carrying the slogan ‘‘Drug addiction-A menace to destroy life.’’
10. Plant tree, save environment
We must come forward to plant trees for the sake of environment balance. We need initiatives
and awareness. DBBL has launched a campaign through electronic media, print media and bill
boards carrying the slogan ‘‘Plant tree, save environment.’’
Dutch-Bangla Bank since its inception in 1996 had adopted the policy of contributing to the social
cause. It has been continuing its effort during the last 15 years as a pioneer in the banking sector.

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The bank dreams of a country free from hunger and a society free from vices. It is not possible
without education. As such the bank places, much importance on education. Healthcare, human
resource development, conservation of nature, creation of social awareness, rehabilitation of
distressed people and such other programs are some of the important areas where the bank
carries out its social and philanthropic activities.

CSR Activities of DBBL

1%
Education
1% 9%

Health

Social Development
45%
26%
Development of Disabled
Community
Disaster

Sports
9%
2% 7%
Social Awareness

In the year 2015, they contributed Tk. 301.495 million (see Table 1) in CSR activities where (see
Figure 1) 45% of the money is donated to education sector. They also donated 7% of the money
to health, 2% to social development, and 9% to development of disabled community, 26% to
disaster management, 9% to social awareness, 1% to sports, and remaining 1% to other social
activities. So DBBL as a responsible corporate body has been playing a pioneering role in
implementing social and philanthropic programs to help disadvantaged people of the country.

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CHAPTER-5

5. Findings and Conclusion

5.1 Findings

 DBBL has greatest contribution in CSR activities.

 DBBL expended a large amount of their profit as CSR activities.
 These expenditures are increasing year by year.
 The practicing area of CSR in DBBL is mainly in education, health, Disaster relief, Sports,
Social awareness, And Social development.
 Considering education, a most important tool for making any headway DBBL places much
contribution to education sector.
 The banking culture and environment is also favorable.
 DBBL extends free medical facilities under its “Rural Health Service Program” to the
members of the general public around the rural branches.
 DBBL promotes different donation program for develop the life styles of society.
 DBBL also promotes different socio-cultural and sports activities.
 DBBL is committed to meet the ethical values.

5.2 Recommendation

DBBL can expand their business and broaden their sector of social responsibility by the following
terms:
 Primary school sector:
Primary school sector is very backward in our country. DBBL can nourish their social responsibility
in this root sector. They can offer scholarship or patronize this sector and thus country can be
benefited as well as take a role of social responsibility by this sector.

 SME sector:

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SME is also a root sector where this bank can apply credit formula or patronizing this sector. Thus,
it can probably expand its social image. They also can supply credit at a low interest rate that can
improve this sector according to its social responsibility.

 Microcredit sector:
Microcredit is very popular among root people in our country. The main advantage of microcredit
is that a person can take loan without any security. If DBBL starts to give microcredit than it will
help the people a lot. On the other hand, it will increase the social image of DBBL.

5.3 Conclusion

As a third world country Bangladesh has lot of problems. Government often find themselves
helpless when it comes to solving of these problems. As business owners of this country are
considered as a part of the affluent section of the society they can contribute more meaningfully
towards of the betterment of the society. If more company came forward to contribute to the
society like DBBL, it will help to create their social branding as well as helping the society. So, we
can say DBBL is a pioneer in Corporate Social Responsibility because the idea of CSR is vastly
expanded by DBBL at first.

References

1. Hill,I. (2006), “How Finance Can Help Move CSR up the Agenda”, The Cost and Management,
ISSN- 1817-5090 Vol 34, No. 6, November – December, PP 5 – 9.
2. Andreasen, A. and M. Drumwright: 2001, _Alliances and Ethics in Social Marketing_, in A.
Andreasen (ed.InEthical Issues in Social Marketing (Georgetown University Press,
Washington, DC).
3. Argandona, A.: 1998, _The Stakeholder Theory and the Common Good_, Journal of Business
Ethics 17(9/10), 1093–1102. Carroll, A.B. (1991), “The Pyramid of Corporate Social
Responsibility: Toward the Moral Management or Organizational Stakeholders”, Business
Horizon, p -9.
4. Carroll, A.B. (1979), “A Three-Dimensional Conceptual Model of Corporate Performance” The
Academy of Management Review, Vol. 4, No. 4, October, pp. 497-505.

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5. Chowdhury, D.K. (2004), “Incentives, Control and Development”, Dhaka Viswavidyalay
Prakashana Samstha, Dhaka, pp 100-144.
6. Hussain B., and M. Hussain (2005), “Corporate Social Responsibility: Do Customers Get What
They Expect?” Journal of Business Studies, Southeast University, ISSN- 1815- 3267 Vol 1 No.
1, July-December, pp 133 – 139.
7. Mohr, L.A., D.J. Webb, and K.E. Harris (2001), “DO Consumers Expect Companies to be
Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior”,
Journal of Consumers Affairs, p-45.
8. Turban, D. B., & Greening, D. W. (1996). Corporate social performance and organizational
attractiveness to prospective employees. Academy of Management Journal, 40, 658-672.
9. Wartick, S.L. and P. L. Cochran (1985), “The Evolution of the Corporate Social Performance
Model”, The Academy of Management Review, Vol. 10, No. 4, October, pp. 758- 769.

Journals:
1. Annual report of Dutch-Bangla Bank Limited (2009 to 2015).
2. Annual report of First Security Islami Bank Limited 2013.
3. Annual report of Janata Bank Limited 2013.
4. Annual report of Mercantile Bank Limited 2013.
5. Annual report of Bank Asia Limited 2013.
6. Review of CSR initiative of Banks (July- 2015, Bangladesh Bank).
7. Bangladesh Bank (July 2009 – June 2015).

Websites:
1. [Online]. 2017. http://www.dutchbanglabank.com [1 Feb. 2017].
2. Wikipedia [Online]. Wikipedia.com 2017. http://www.wikipedia.com [1 Feb. 2017]

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