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ABSTRACT:
The modern marketing management tries to solve the basic problem of consumers in
the area of consumption. To survive in the market, a firm has to constantly innovating and
understand the latest consumers needs and tastes. It will be extremely useful in exploiting
marketing opportunities and meeting the challenges that the Indian market offers. Today
consumers give more importance on environment friendly products. They are concerned
about health, hygiene and fitness. They prefer natural products. Hence detailed study on
upcoming groups of consumers is essential for any firm and the growth of consumer
protection movement has created an urgent need to understand how consumers make their
consumption and buying decision. More over consumer taste and preferences are ever
changing. The attitude and behaviour of such consumers are different. Men and women work
differently with different type of stimuli and different parameters of evaluation. Women seem
to have satisfaction and find pleasure while they shop. Whereas, men appear to be more
disdain towards shopping. This leads to adopt different marketing strategies by the
manufactures. In order to identify the attitude of consumers regarding purchase the study on ″
conducted.
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INTRODUCTION
Shopping is the examining of goods or services from retailers with the intent to purchase at
that time. Different people have different perceptions while they go for shopping. Some just
love to shop and think that’s the best thing to do, which gives them happiness also. Some just
do shopping just to get the necessary items that is their daily use items and don’t find
shopping that much fun. Gender also influences the buying behaviour of a particular person a
lot .There are certain aspects which influence the purchasing decisions of male and female
like their perception ,decision making, thinking etc . In measuring the market view-point, the
assignments of numbers must be made to the observation of the object. Thus some form of
measurement scale was formed by using appropriate Scaling Technique. Scaling technique
was often used to collect opinion of respondents about certain issue. These were the process
perceived quality of products. Scales were tested for reliability, generalizability, and validity.
Generalizability are the ability of scale to make inferences from a sample about population.
Reliability are the extent to which, scale will produce consistent results. Validation can be,
Internal validation which checks the relation between the individual measures included in the
scale, and the composite scale and external validation checks the relation between the
composite scale and other indicators of the variable, indicators not included in the scale.
Generally, we classify scales into two components – Comparative and Non- comparative
Scales. In Comparative scaling, items are directly In marketing research there were several
types of measurement scales available depending upon the level of measurement – nominal,
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Nominal – level of measurement where numbers were used as labels to classify objects.
Ordinal – provides information about ordered relationship among objects. Ordinal scale
measures whether an object has more or less of a characteristic than some other object, but
not how much more or less. Another use of ordinal scale was to measure rating of a particular
characteristic. Arbitrary scales are developed or designed by the researcher’s own subjective
selection of items. The researcher first collects few statements or items which he believe are
unambiguous & appropriate to a given topic. Some of these are selected for inclusion in the
measuring instrument & then people are asked to check in a list the statements with which
they agree.
The name of L.L Thurstone is associated with differential scales which have been developed
using consensus scale approach. Under such an approach the selection of items is made by a
panel of judges who evaluate the items of whether they are relevant to the topic area &
unambiguous in implication. After developing the scale, the respondents are asked during the
administration of the scale to check the statement with which they agree. The median value of
the statements that they check is worked out & this establishes their score Or quantifies their
opinion. It may be noted that in the actual instrument the statements are arranged in random
order of scale value. If the values are valid & if the opinionnaire deals with only one attitude
dimension, the typical respondent will choose one or several contiguous items (in term of
scale values ) to reflect his views. However , at times divergence may occur when a statement
appears to trap a different attitude dimension. Such scales are considered most appropriate &
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Comparison between the Arbitrary & Differential Scales
In case of Arbitrary scale the researcher himself collects few statements or items which he
believes are ambiguous & appropriate to a given topic where as in case of Differential Scales
the selection of the items is made by a panel of judges who evaluate the items in terms of
whether they are relevant to the topic area & ambiguous in implication.
PURCHASE DECISION
Once the alternatives have been evaluated, the consumer is ready to make a purchase
decision. Sometimes purchase intention does not result in an actual purchase. The marketing
organization must facilitate the consumer to act on their purchase intention. The organization
can use a variety of techniques to achieve this. The provisions of credit or payment terms
may be encourage or a sales promotion such as the opportunity to receive a premium or enter
a competition may provide incentives to buy now. The relevant internal psychological
process that is associated with purchase decision integration. Once the integration is
achieved, the organization can influence the purchase decision much more easily.
Consumer goes through complex buying behaviour when they are highly involved in a
purchase and aware of significant differences among brands. Consumers are highly. Involved
when the product is expensive, bought infrequently, risky and highly self expensive.
Typically the consumer does not know much about the product category and has much to
learn. For example, a person buying a computer may not know what attribute to look for.
Many of the product features like "16K memory", "disc storage", ″screen resolution″ carry no
meaning to him or her. This buyer will pass through a learning process characterized by first
developing benefits about the product the attitudes, and then making a thoughtful purchase
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choice. The marketer of a high involvement product must understand the information
gathering and evaluation behaviour of high involvement consumers. The marketer needs to
develop strategies that assist the buyer in learning about the attributes of the product class,
their relative importance, and the high standing of the company’s brand on the more
important attribute. The marketer needs to differentiate the brand’s features use mainly print
media and long copy to describe the brand’s acquaintances to influence the brand choice.
Sometimes the consumer is highly involved in a purchase but sees little difference in the
brands. The high involvement is again based on the fact that the purchase is expensive,
infrequent and risky. In this case the buyer will shop around to learn what is available, but
will buy fairly quickly because brand differences are not pronounced. The buyer may respond
primarily to a good price or to purchase convenience. After the purchase the consumer might
experience dissonance that stems from noticing certain disquieting features of the product or
hearing favorable things about other brands. The consumer will be alert to information that
might justify his or her decision. The consumer will first act, then acquire new beliefs and
end up with a set of attitudes. Here making communications should aim to supply beliefs and
evaluations that help the consumer feel good about his or her brand choice.
Many products are bought under conditions of low consumer involvement and the absence of
significant brand differences. Consider the purchase of salt, consumer have little involvement
in this product category. They go to the store and reach for the brand. If they keep reaching
for the same brand, it is out of habit, not strong brand loyalty. There is a good evidence that
consumer have low involvement with most low cost, frequently purchased products.
Consumer behaviour in these cases does not pass through the normal belief⁄ attitude⁄
behaviour sequence. Consumer do not searchextensively for information about the brands,
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evaluate their characteristics and make a weighty decision on which brand to buy. Instead
they are passive recipients of information as they watch television or see print advertisement.
Advertisement repetition creates brand familiarity rather than brand conation. Consumers do
not form a strong attitude towards a brand but select it because it is familiar. After purchase
they may not even evaluate the choice because they are not highly involved with the product.
So the buying process is brand beliefs formed by passive learning, followed by purchase
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OBJECTIVES OF THE STUDY
To find out more preferable type of goods by both male and female consumers.
To find out the influencing factors both male and female consumers.
effectively
To find out the Gender difference in buying behavior and brand preferences toward back
Research Design
The research was designed in both Qualitative as well as Quantitative mode in order to obtain
The Quantitative phase of study was conducted for primary data collection by an online
questionnaire to understand the gender difference in buying behaviour and brand preference
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Observational research:
The observation research was carried out in Roshan Bag Mall, Coimbatore where it was
observed that the buying behaviour of men and women in an unobtrusive manner. Following
The study focuses on how men and women differ in terms of buying a unisex product, The
study was focused on getting the common trends which men and women consider while
buying a backpack. Thus a focus group discussion among men and women was conducted
separately.
RESEARCH METHODOLOGY
This is an analytical and descriptive study conducted in Mattannur area for the period of three
months and is based on both primary and secondary data. Primary data is collected through
questionnaire using convenience sampling method from 30 respondents (15 from urban area
and 15 from rural area). For the analysis percentage (%) analysis is used. Secondary data
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Primary Data is collected through questionnaire, personal interview and face to face
interaction.
etc.
HYPOTHESIS
cosmeceutical products.
Cosmeceutical products.
products.
products.
Cosmeceutical products.
Cosmeceutical products.
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LITERATURE REVIEW
Beautifying or decorating the body and the face is considered to be one of the
widespread methods and this activity is not only limited to older people but also gaining
attention of younger generation as well. Paint pigments have been found in archeological
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contexts over 75,000 years old, indicating that people may have decorated themselves with
body paint before they covered their bodies with clothing [6]. In 2008, the YWCA USA
developed a report, Beauty at Any Cost [7], which discussed the consequences of the beauty
obsession on women and girls in America. This report showed that not only does this beauty
obsession result in decreased levels of self-esteem, but it’s also putting a dent in the pocket of
many Americans. The YWMCA reported that $7 billion is spent each year on cosmetics .
According to Cash “the more women appeared to believe in the beautifying effect of
cosmetics, the more makeup they tended to apply on a daily basis.This is the fact that which
is important and is a point of concern for the skin care industry and the companies who are
marketing the cosmetic products. This will help the market players to develop their strategies
Cosmetics could play a significant part in increasing attractiveness because they may,
in part, enhance facial symmetry” .When wearing cosmetics women were also assigned
greater earning potential and considered to have more prestigious jobs than when they were
According to the Li and Fung Research Center, the pursuit of beauty and health is no
As males were becoming more conscious about their looks and image in the past few
years that leads to increase in sales of male grooming products by 18 percent globally
According to data monitor in years 2004-2009 the global men’s toiletries market
grew at a compound annual growth rate of 4.2%. Moreover data monitor group forecasts that
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by 2014, the male toiletries market will reach a value of $22.1 million at global level, leading
The authors of the paper have done research on the influence of gender based selling and
consumer buying behaviour. The paper also throws light on advertisements for gender-based selling.
Surveys were conducted with the population consisting of mainly the upper and the middle class
people. According to the survey 65% of both the upper and middle class people surveyed were n
support of the hypothesis. And also out of the 20 females who were interviewed 40% were in support
with the gender based selling while 30% were neutral to it. The result of this paper shows that there is
a positive influence on the consumer buying behaviour in result of the gender-based consumer
targeting.
Gender attitude toward the ad: Gender marketing Author: Eva Kujistermans In this paper, two
commercials are included in the survey, a Coca Cola commercial and a McDonalds commercial. The
Coca-Cola commercial is expected to evoke a more positive attitude amongst women, the McDonalds
commercial is expected to be more appealing to men. Remarkable is the fact that women have a more
positive attitude towards both commercials and attitude differences are largest for the McDonalds
commercial. Mean scores between the two genders significantly differ on twice as many items for the
McDonalds commercial as they do for the Coca Cola commercial. In both cases, women rank all the
positive items higher than by men and men than by women rank all the negative items higher. Even
though the two genders significantly differ in their feelings, judgment and attitude toward
women’s preferences and will then appeal to men as well. In the book Marketing to Women Barletta
introduces the Gender Trends Marketing Model, which is based on gender 2015 M. Sathish, Sachin
Menon and Yuvaraaj Mahendran 14 differences between men and women (Barletta, 2006, p.37).
The Gender Trends Model is based on four-star points, which contain the main gender
differences: focus strategies, communication keys, life/time factors and social values. According to
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Barletta, these star points should be aligned with the elements of the marketing mix in order to plan a
successful marketing approach (Barletta, 2006, p.40) this paper talks about the gender attitude toward
Analyzing the relationship between consumption values and brand loyalty of young people: A
study on personal care products Authors: Burcu Candan, Sevtap Ünal, Aysel Erciş c One of the most
up to date models that explain consumers’ purchase behavior is the consumption values model
developed by Sheth (1991a) (Pope, 1998:125). By focusing on the consumption values, the theory
explains why consumers buy a product or not, why they prefer one product to another and why they
prefer a specific brand. This theory also includes a wide range of product categories such as physical
and non-physical consumption goods, industrial goods and services (Sheth et al., 1991b:159) Five
basic consumption values that affect consumers’ preference behaviors are named as functional,
emotional, conditional, social and epistemic values. Any or all of the consumption values may affect
According to Sheth et al. (1991), the five basic consumption values are described as the
following: Functional Value: Sheth (1991) claim that customers are initially affected by the functional
value of a product in their preferences; “Price, quality and value” are the main determiners in
Social Value: According to Sheth at al (1991), social value is “the benefit that is perceived
and obtained in relation to one social group or several social groups”. Social classes are generally
determined according to “work, education and income status”. Apart from that, classification of social
classes can be made by prestige, status, adopted values etc. (Myers and Bishop 1971:8). Emotional
Value: In the framework of consumer behaviors, emotions can be described as feelings or emotional
reactions against components like “situations, products, advertisements and brands” (Hawkins et al.,
1992:19)
Epistemic Value: Epistemic value can be described as the curiosity that is perceived or
obtained from the product and the benefit that meets the desire and need of innovation (Sheth, 1991a).
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Conditional Value: Conditional value can be described as the benefit that arises as a result of a
specific condition the person who is making a preference comes across and is perceived at that
moment. The factors of “time, place and environment” are considered to be the main determiners in
the identification of conditional factors (Hansen, 1972; Belk, 1974:428) Age and factors influencing
consumer behavior
Author: Catherine Hervine and Etienne Mullet When evaluating a product or service,
consumers seek out information to judge whether that specific product will meet certain criteria. The
main concern of sales providers is how to increase their purchasers' willingness to buy a product. The
authors studied the impact of age on the perceived importance and interaction of 15 International
Academic Research Journal of Business and Management October three factors known to influence
people when buying clothes: price, durability and suitability. A sample of 160 French adults aged 18–
90 rated their likelihood of buying an item of clothing in 27 scenarios, in which three levels (low,
moderate and high) of each of the above three factors were combined in an orthogonal factorial
design. For younger participants, a low price was considered a sufficient reason to buy the item of
clothing. For older participants suitability was a more important factor while for the youngest people,
durability was the most important. With similarity to this study we are planning the study of gender
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QUESTIONNAIRES
Name Age
___________________________
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5. What is your maximum purchase limit range in general (per month)?
6. Which of the following attributes do you consider while buying new products?
7. Which of the below things influences you while buying a new product?
8. Do you check the M.R.P.(Maximum Retail Prices) before buying the products?
a) Yes b) No
9. Do you check the prices, of goods you buy From alternative sources?
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a) Yes b) No
10. If you find the product is more costly than what you usually spend, would you still
buy it?
a)Yes b) No
11. Do you go for bargaining or you buy the product at the price offered by the shopkeeper?
a) Yes b)No
12. If shopkeeper does not reduce the price would you still buy the peoduct?
a)Yes b) No
13. What percent of discount do you think is appropriate foe buying a new product?
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a)10%-20% b) 20&-30% c) Mre than 30
a) Yes b) No
16. How often you go for replacement if in case the product doesn’t suit you after buying?
a) Male b) Female
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