Professional Documents
Culture Documents
in Retailing
ISSUES ABOUT ETHICS IN RETAILING
A) Ethical issues:
~Eric Pollack
MD of ESPprosearch
Misuse of Company Assets
Employee Theft
Consumer Fraud
• The defrauding of a consumer of various products and services which
do not perform as advertised, or overcharging or levying hidden
charges through deceptive business practices.
Ethics policy for Motorola
salespeople
• Improper use of company funds and assets.
The funds and assets of Motorola
may not be used for influential gifts,
illegal payments of any kind or political
contributions whether legal or illegal.
• Special Treatment
• Confidential Information
• Backdoor Selling
Legal Consideration- Site
Location
4) Employee Privacy
• Employees privacy protection is very limited.
2) Tying Contract
5) Chargeback
• Deceptive Pricing
Occurs when a misleading price is used to lure customers into the
store; usually there are hidden charges or the item advertised may be
unavailable.
• Predatory Pricing
Exists when a retail chain charges different prices
in different geographic areas to eliminate
competition in selected geographic areas.
Issues on the Internet
Common Legal Disagreements on the
Internet
• The customer pays, but the money does not arrive at the seller.