Display the available services for the journey
 Display the service catalogue: FQ/DAS*
Travelport Merchandising Platform
Non-seat Ancillary Service
Quick Reference Guide for Galileo™
For further support, register or log on to our online
support site, ASK TRAVELPORT™
http://www.ASK-Travelport.com
Introduction
Travelport Merchandising Platform provides travel agencies
with the ability to display, sell and fulfill ancillary services
from participating airlines and is designed to enable travel
suppliers, travel agents and corporations to maximize and
protect revenue, increase productivity and enhance
customer satisfaction.
This quick reference guide refers to the purchase of
ancillary services on Galileo within the cryptic screen.
You can get more information from Product Advisories
available on ASK TRAVELPORT™:
PA1604 – Pricing and Shopping with Optional Services
PA1338 – Merchandising Solutions Sell Functionality
PA1183 – Electronic Miscellaneous Document
Book the flight & prepare the PNR
 Build the PNR.
It is recommended to add the following information before
displaying the service catalogue:
 fare information
 loyalty information
AIRFRANCE KLM ANCILLARY SERVICES LAUNCH EDITION - APRIL 2013
Pay for the confirmed services
 Ticket the itinerary
 Scroll in the catalogue: MD (down) / MU (up)
 The catalogue may be too long so display categories of
service selectively: DAS*G-xx-yy
See GDS help pages for full list of available groups.
Sell an ancillary service
 Sell an ancillary from the catalogue: DAS0nLm
n is the number of services and m is the line number.
 Sell ancillaries for a passenger: DAS0nLmP2
to sell for the 2nd passenger only.
 Sell an ancillary service needing free text:
DAS0nLm*TX-FREE TEXT
 Sell multiple ancillaries needing free text:
DAS0nLm*TX-text*0nLm*TX-text
Verify the sold services
 Receive and end the PNR
 The banner ** ADDITIONAL SERVICES EXIST **
should be visible; if not, ignore and retrieve. If still no
banner, contact the help desk
 Banner **SERVICE INFORMATION EXISTS ** should
be visible; if not, ignore and retrieve. If still no banner,
contact the help desk
 Display service elements: *SI
You should see an SSR ASVC for the service booked.
If the status is NN, wait for a confirmation.
If the status is KD, proceed to issue the EMD.
If the status is KK, no further action is required.
If the status is NO/UC, the request has been refused by
the airline. Cancel and contact the airline helpdesk.
 Display the additional services: *DAS
You should see service elements for the items booked.
 Issue the EMD: EMDI/Pn/ICticketnumber/Rx
where n is the passenger number, optional RFIC
selector with x as the RFIC letter
Pay for the confirmed service with an exchange
 Issue the EMD:
EMDI/Pn/ICticketnumber/EXEexistingEMDnumber
Verify the service payment
 Retrieve the PNR
 Display the issued EMDs: EMDL
 Display a particular EMD: EMDDn
Where n is the line number from EMDL or the EMD
number.
 Display the EMD history: EMDHn
Where n is the line number from EMDL or the EMD
number.
 Display the service information: *SI
You should see the SSR ASVCs with the EMD number at
the end of the free text.
 Display the additional services: *DAS
You should see the services in status FD.
Cancel a service
 Cancel the main service element: SI.XXXX@
 Cancel for a passenger & segment: SI.PnSm/XXXX@
Where n is the passenger number and m is the
segment number.
If the service sale only created an SSR ASVC, then XXXX
is ASVC.
If the service sale created an SSR ASVC and another
SSR, then XXXX is the other SSR’s code.
W ARN ING : if the EMD was already issued, you need to
manage it separately!!
 Cancel a payment
Special instructions – Baggage general Special instructions – Reaccommodation
 Void the EMD: EMDVe Additional baggage pieces can be purchased to supplement
Where e is the EMD number. the baggage allowance that may already be part of the Please observe the following procedures in case of schedule
This entry can only be used within the same day the chosen fare. change or involuntary reaccommodation:
EMD is issued
 Refund the EMD: from the EMDD display, insert F on When booking a “1ST ADDITIONAL BAG”, expect to see - In case of involuntary ticket revalidation, the EMD-A will
the refund line. both an SSR ASVC and an SSR ABAG appear in the PNR. remain associated to the original ticket so no agent action is
This entry can only be used if the EMD is refundable. When booking a “2ND ADDITIONAL BAG”, expect to see required.
both an SSR ASVC and an SSR BBAG appear in the PNR.
When booking a “ADDITIONAL LUGGAGE”, expect to see - In case of involuntary ticket reissue, the travel agent may
Additional information for both an SSR ASVC and an SSR CBAG appear in the PNR. process the EMD exchange themselves or request EMD-A
Air France KLM Services reassociation to Air France or KLM directly.
Only one “1ST ADDITIONAL BAG” and only one “2ND
The catalogue of services will only display services that are ADDITIONAL BAG” per passenger per segment should be - In case of re protection on another carrier, the passenger
on offer for the current booking and agent location. booked. However, multiple ADDITIONAL LUGGAGE items should be advised to contact Air France or KLM for baggage
can be booked as long as they are booked within the same arrangements.
NOTE: chargeable seats must be booked through the seat request.
map using Travelport Options Integrator. Please ensure you For example, if a passenger needs 4 additional pieces of
book seats before baggage if both are required. luggage, request the service catalogue
FQ/DAS*
Here is a list of the services being sold by Air France. This Then request the bags, no free text is required:
list may increase as the airline introduces new services that DAS01L1*01L2*02L3
can be purchased through the GDS channel.
Special instructions – Baggage KLM exemptions
Additional baggage FQ/DAS* As a general rule, exemptions and discounts due to class of
1 AF 1ST ADDITIONAL BAG service and/or frequent flyer status are taken into account
2 AF 2ND ADDITIONAL BAG when compiling the service catalogue.
3 AF ADDITIONAL LUGGAGE However, the following exemptions cannot be automated
and are subject to special processing.
Here is a list of the services being sold by KLM. This list may
The cost of the first baggage is waived for:
increase as the airline introduces new services that can be
- Frequent Flyers with Ivory status
purchased through the GDS channel.
- Corporate private & public fares
- Blue Biz customers
Additional baggage FQ/DAS*
For these cases there are 2 options:
1 KL 1ST ADDITIONAL BAG
2 KL 2ND ADDITIONAL BAG 1. Avoid booking the first additional bag if a second
3 KL ADDITIONAL LUGGAGE bag is needed; only start booking from the second
bag onwards if required.
2. Book the first additional bag but it will be rejected
with status code NO by KLM; this is normal and to
be expected.

AIRFRANCE KLM ANCILLARY SERVICES LAUNCH EDITION - APRIL 2013