Display the available services for the journey Pay for the confirmed services
Display the service catalogue: FQ/DAS* Ticket the itinerary
Travelport Merchandising Platform Scroll in the catalogue: MD (down) / MU (up) Issue the EMD: EMDI/Pn/ICticketnumber/Rx Non-seat Ancillary Service The catalogue may be too long so display categories of where n is the passenger number, optional RFIC service selectively: DAS*G-xx-yy selector with x as the RFIC letter Quick Reference Guide for Galileo™ See GDS help pages for full list of available groups. Pay for the confirmed service with an exchange For further support, register or log on to our online Sell an ancillary service support site, ASK TRAVELPORT™ Issue the EMD: http://www.ASK-Travelport.com Sell an ancillary from the catalogue: DAS0nLm EMDI/Pn/ICticketnumber/EXEexistingEMDnumber n is the number of services and m is the line number. Introduction Sell ancillaries for a passenger: DAS0nLmP2 Verify the service payment to sell for the 2nd passenger only. Travelport Merchandising Platform provides travel agencies Sell an ancillary service needing free text: Retrieve the PNR with the ability to display, sell and fulfill ancillary services DAS0nLm*TX-FREE TEXT Display the issued EMDs: EMDL from participating airlines and is designed to enable travel Sell multiple ancillaries needing free text: Display a particular EMD: EMDDn suppliers, travel agents and corporations to maximize and DAS0nLm*TX-text*0nLm*TX-text Where n is the line number from EMDL or the EMD protect revenue, increase productivity and enhance number. customer satisfaction. Verify the sold services Display the EMD history: EMDHn Where n is the line number from EMDL or the EMD This quick reference guide refers to the purchase of Receive and end the PNR number. ancillary services on Galileo within the cryptic screen. The banner ** ADDITIONAL SERVICES EXIST ** Display the service information: *SI You can get more information from Product Advisories should be visible; if not, ignore and retrieve. If still no You should see the SSR ASVCs with the EMD number at available on ASK TRAVELPORT™: banner, contact the help desk the end of the free text. PA1604 – Pricing and Shopping with Optional Services Banner **SERVICE INFORMATION EXISTS ** should Display the additional services: *DAS PA1338 – Merchandising Solutions Sell Functionality be visible; if not, ignore and retrieve. If still no banner, You should see the services in status FD. PA1183 – Electronic Miscellaneous Document contact the help desk Display service elements: *SI Cancel a service You should see an SSR ASVC for the service booked. If the status is NN, wait for a confirmation. Cancel the main service element: SI.XXXX@ Book the flight & prepare the PNR If the status is KD, proceed to issue the EMD. Cancel for a passenger & segment: SI.PnSm/XXXX@ If the status is KK, no further action is required. Where n is the passenger number and m is the Build the PNR. If the status is NO/UC, the request has been refused by segment number. It is recommended to add the following information before the airline. Cancel and contact the airline helpdesk. If the service sale only created an SSR ASVC, then XXXX displaying the service catalogue: Display the additional services: *DAS is ASVC. fare information You should see service elements for the items booked. If the service sale created an SSR ASVC and another loyalty information SSR, then XXXX is the other SSR’s code.
W ARN ING : if the EMD was already issued, you need to
manage it separately!!
AIRFRANCE KLM ANCILLARY SERVICES LAUNCH EDITION - APRIL 2013
Cancel a payment Special instructions – Baggage general Special instructions – Reaccommodation Void the EMD: EMDVe Additional baggage pieces can be purchased to supplement Where e is the EMD number. the baggage allowance that may already be part of the Please observe the following procedures in case of schedule This entry can only be used within the same day the chosen fare. change or involuntary reaccommodation: EMD is issued Refund the EMD: from the EMDD display, insert F on When booking a “1ST ADDITIONAL BAG”, expect to see - In case of involuntary ticket revalidation, the EMD-A will the refund line. both an SSR ASVC and an SSR ABAG appear in the PNR. remain associated to the original ticket so no agent action is This entry can only be used if the EMD is refundable. When booking a “2ND ADDITIONAL BAG”, expect to see required. both an SSR ASVC and an SSR BBAG appear in the PNR. When booking a “ADDITIONAL LUGGAGE”, expect to see - In case of involuntary ticket reissue, the travel agent may Additional information for both an SSR ASVC and an SSR CBAG appear in the PNR. process the EMD exchange themselves or request EMD-A Air France KLM Services reassociation to Air France or KLM directly. Only one “1ST ADDITIONAL BAG” and only one “2ND The catalogue of services will only display services that are ADDITIONAL BAG” per passenger per segment should be - In case of re protection on another carrier, the passenger on offer for the current booking and agent location. booked. However, multiple ADDITIONAL LUGGAGE items should be advised to contact Air France or KLM for baggage can be booked as long as they are booked within the same arrangements. NOTE: chargeable seats must be booked through the seat request. map using Travelport Options Integrator. Please ensure you For example, if a passenger needs 4 additional pieces of book seats before baggage if both are required. luggage, request the service catalogue FQ/DAS* Here is a list of the services being sold by Air France. This Then request the bags, no free text is required: list may increase as the airline introduces new services that DAS01L1*01L2*02L3 can be purchased through the GDS channel. Special instructions – Baggage KLM exemptions Additional baggage FQ/DAS* As a general rule, exemptions and discounts due to class of 1 AF 1ST ADDITIONAL BAG service and/or frequent flyer status are taken into account 2 AF 2ND ADDITIONAL BAG when compiling the service catalogue. 3 AF ADDITIONAL LUGGAGE However, the following exemptions cannot be automated and are subject to special processing. Here is a list of the services being sold by KLM. This list may The cost of the first baggage is waived for: increase as the airline introduces new services that can be - Frequent Flyers with Ivory status purchased through the GDS channel. - Corporate private & public fares - Blue Biz customers Additional baggage FQ/DAS* For these cases there are 2 options: 1 KL 1ST ADDITIONAL BAG 2 KL 2ND ADDITIONAL BAG 1. Avoid booking the first additional bag if a second 3 KL ADDITIONAL LUGGAGE bag is needed; only start booking from the second bag onwards if required. 2. Book the first additional bag but it will be rejected with status code NO by KLM; this is normal and to be expected.
AIRFRANCE KLM ANCILLARY SERVICES LAUNCH EDITION - APRIL 2013