Simon M. Phillips, M.Ed.

learn.and.dev.management@gmail.com
Mobile: 727-459-9801, St. Petersburg, FL
Online Portfolio: http://simonphillipsportfolio.weebly.com/
Linked In: www.linkedin.com/pub/simon-phillips/3/a69/879/

Summary
Reflexive, enterprise-minded learning and development leader seeking a managerial role with a
progressive minded company to incorporate a strategic-vision for scalable development; using strengths in
talent development, analysis and reporting, team management, agile project management, performance
and process management. Able to travel.

Learning and Development Experience

DDS Lab, Inc., Global Medical Device Manufacturer

Performance/Operations Analyst (Jan 2017 – Present)
 Promoted to the role of internal performance and process analyses
 Management of the Performance Metric projects to standardize and improve work flow
through time studies, performance analysis, behavioral correlation studies and L1-L4
measurement
 Assigned as Process Lead and Project Coordinator for multiple Kaizen Events and Continuous
Improvement projects; focusing on process flows for under-performing departments,
increasing on-time-deliveries and individual performances by 25%
 Developed technical Onboarding programs to establish performance evaluation and metrics
using a Corporate University structure for scalable on-boarding and development.
 Lead for all business and process training using live-facilitation and digital media.
 Instructional Designer and Content Developer for all Process Flow, SOP and Work Instructions
 Reporting analyst and presenter for business KPI’s weekly to the CEO Quarterly to the
Executive Board; including the optimization of report-processing time by 75%.
 Created and integrated the Production Inventory Management process to manage and
optimize costs

DDS Lab, Inc., Global Medical Device Manufacturer

Corporate Trainer, 2016-Current
 Promoted to Corporate Trainer to lead all Headquarter training and development; serving as
the sole learning consultant, trainer, project manager, instructional designer and vendor
manager
 Integration of a Corporate University development structure for scalable development
 Led the integration of an Operator Certification Program to standardize and improve work
flow through time studies, performance analysis, behavioral correlation studies and
development of Standard Operational Procedures (which decreased on-boarding time by
66%)
 Content developer and trainer for all operational Standard Operational Procedures and
regulatory/compliance programs
 Developed and implemented the Managerial Training Program (MTP) with a focus on
Performance Management, using both internal and external content sources
 Integration of iterative learning programs using digital, micro-learning platforms
 Strong collaborative partnership with all Senior Managers to execute talent development
initiatives
 Integration of Learning and Content Management Systems
 Vendor management for product and content selections
DDS Lab, Inc., Global Medical Device Manufacturer
Service Behavioral Analyst, 2015
 Customer service analyst, trainer, and performance manager
 Redesigned and integrated the internal-service behavioral analysis, measurement and
training program raising benchmark standards using synchronous and asynchronous
mediums (raising CSAT scores by 50%)
 Project Manager, content developer, trainer and primary stakeholder for Contact Center
Transformation Project (Reactive to Proactive service model)
 Designed and integrated interdepartmental surveys for talent development
 Key stakeholder for multi-department process improvement initiatives

EGS Corporation, Global Service Support Vendor

Training and Quality Manager, 2013-2014
 Managed all training and quality facets of an 800 employee facility supporting an onsite,
Fortune 50 Logistics company using team of five (5) full time and 13 ‘flex’ trainers.
 Global collaboration with partner sites
 Facilitated corporate Performance Management/Coaching program for all on-site manager
and supervisors to enhance representative behavioral effectiveness (based on Aubrey Daniels
Performance Management Systems)
 Managed 175 onboarding and conversion classes (equating to an approximate of 16000
hours)
 Supported integration of over 20,000 hours of process-change training
 Initiated and implemented KPI metrics ranking-system for new hire measurements
 Integrated Trainer Development program focusing on ADDIE and tactical approaches.
 Managed integration of three onboarding program changes.
 Facilitated classroom-based Situational Leadership courses for management and supervisors
to optimize efficiency and effectiveness skills
 Supervised post-training processes to maximize behavioral results, including 1:1
interventions for lower performing scorers
 Facilitated evaluation processes for Level’s 1-3
 Interviewing of New Hire’s and development of support trainers
 Strategic role in process improvement and performance enhancement initiatives
 Managed local training budget

Bisk Education, Global Online Educational Vendor

Learning Specialist, 2011-2013
 Developed and led enrollment, technical, customer service, and onboarding training using
blended learning approaches (proprietary LMS, CBT, and live-classroom)
 Instructional design, development, evaluation and maintenance of
internal Corporate University LMS courses using in-house studio production, voice-over CBT,
Captiva, Adobe, and other digital mediums
 Enrollment enablement training for internal staff members using classroom, workshop,
and CBT mediums
 Supported integration of semi-annual assessments for the enrollment center
 Collaboration with executives, senior leadership, all product Subject-Matter-Experts, and
Marketing/Brand Managers to ensure product compliance
 Responsible for the creation and delivery of Training Manuals for product and enrollment
based content
 Supported tuition assistance programming
 Strategic role in process improvement, industry compliance, and enrollment performance
enhancement initiatives

Corporate Education and Training Consultant, 2008-2011

  Top producing business-to-business Professional Education Consultant
 Managed over 50 accounts including many Fortune 50 and Fortune 100 corporations, with
over $2 million in annual revenue
 Employee Spotlight Recipient (2010)
 Strong oral communication and presentation skills via live classroom, trade show, global
webinar-conferences and telephone mediums
 Strong writing skills with experience in contracts and proposals
 Writing and maintenance of procedure and process documents
 Strong relationships within all inter-departments
 Led initiatives to improve internal processes and procedures
 Very customer centric to quality and development assurance
 Highly focused on standardization of processes and organization
 Enrollment processes influenced by Neil Rackham’s SPIN Selling model

Professional Education Representative, 2005-2008

 Inside Sales Representative of professional education business courses with $1.2 million
annual revenues
 Assigned to co-manage the divisions highest producing account in addition to other primary
accounts, many of which were Fortune 50 and Fortune 100 corporations
 Top monthly Enrollment Associate, multiple occasions
 Supportive role in onboarding new hires and cross-training tenured representatives

Supporting Experience

Association for Talent Development, Florida Suncoast Chapter, Inc.

eLearning SIG Manager, 2016-2017
 Elected Manager for eLearning Special Interests Group
 Responsible for eLearning education to Chapter members using virtual mediums

Office Depot
Customer Service Manager

Stella’s
Service Manager

BayCare Behavioral Health Centers

Facility Office Manager

Morton Plant Hospital

Behavioral Health Facilities Coordinator

Bloomington Hospital
Psychiatric Technician/Unit Coordinator/Trainer

Education, Certificates, & Skills

Graduate:
 Purdue University, IN. Master of Science in Education-Learning Design and
Technology. GPA 3.8

Undergraduate:
 Saint Leo University, FL. Bachelor of Science-Business Management

Member Associations:
 Association for Talent Development (ATD), National
 Association for Talent Development (ATD), Suncoast FL Chapter

Professional Training:
 EGS Corporation, Performance Management/Precision Coaching (based on Aubrey
Daniels-Performance Management), 2014
 Bisk Education, CPLP BOK, 2012
 Villanova University, Human Resources Management Certificate, 2011
 Saint Leo University, Learning and Development (HR340), 2010
 Villanova University, Essentials of ROI (Phillips Methodology) Certificate, 2010
 Villanova University, Essentials of Business Analysis Certificate, 2010
 Villanova University, Lean Six Sigma Certificate, 2008
 Villanova University, Six Sigma Green Belt Certificate, 2007
 Villanova University, Essentials of Project Management Certificate, 2006
 University of Notre Dame, Negotiation Essentials Certificate, 2006
 Thunderbird-School of Global Management, Global Management Certificate, 2005
 Microsoft, Office Business Applications Certificate, 2005
 Bloomington Hospital, Non-Violent Crisis Intervention Specialist, 1998

Software Skills:
Cornerstone LMS, Blackboard LMS, Canvas LMS, Camtasia, Microsoft Office Suite, Prezi,
Articulate Storyline, Adobe Captivate 8, WordPress, SharePoint, Sales Force,
WebEx, Elluminate, Contract Logix, Bisk LMS and LME, Elsevier Performance Manager,
Talisma CRM, InfoReveal CRM, Bria, general HTML