English - Road Handling Information Guide

Information Guide
VOPAK TERMINAL TTR VOPAK TERMINAL BOTLEK (ZUID)

Torontostraat 19 Welplaatweg 115
3197 KN Botlek Rotterdam 3197 KS Rotterdam-Botlek
Harbour no. 4530 Harbour no. 4110
Rotterdam The Netherlands
The Netherlands
Logistics
Logistics T: +31 104729682/3
T: +31 (0)181 270 830
Customer service representatives
Customer service representatives T: +31 104729728
T: +31 104729728 F: +31 104381409
F: +31 104381409 E: service.nl@vopak.com
E: service.nl@vopak.com W: www.vopakbenelux.com
W: www.vopakbenelux.com Slot booking
Slot booking
VOPAK TERMINAL CHEMIEHAVEN

Chemiestraat 10
3197 KB Rotterdam-Botlek
Harbour no. 4202
Rotterdam
The Netherlands
Logistics
T: +31 (0)10 4724 965/964

T: +31 104729728
F: +31 104381409
E: service.nl@vopak.com
W: www.vopakbenelux.com
Slot booking
VOPAK TERMINAL LINKEROEVER VOPAK TERMINAL EUROTANK

Haandorpweg Industrieweg 16
B 9130 Kallo B 2030 Antwerpen
Harbour no. 1313 Harbour no. 399
Belgium Belgium

Customer service representatives Customer service representatives
T : +32 3 730 11 54/55/56 T: +32 3 545 73 15/38/39/40
F : +32 3 730 11 99 F: +32 3 542 49 14
E : vtl.custserv@vopak.com E: vte.custserv@vopak.com
First Come First Served First Come First Served
VOPAK TERMINAL VLAARDINGEN
Kon. Wilhelminahaven ZOZ 1
3134 KH Vlaardingen
Harbour no. 625
Truck planning
T : +31 10 4608 800

T: +31 10 4608 610 / 611 / 612 /
614 / 732 / 782
F: +31 10 4608 616
E: am.vlaardingen@vopak.com
Slot booking
VOPAK TERMINAL ACS

Scheldelaan 410
B 2040 Antwerpen
Harbour no. 499-503
Belgium

T: +32 3 546 03 15/14/05
F: +32 3 541 37 55
E: vta.custserv@vopak.com
First Come First Served
Terminal Overview
4 Road Handling Vopak
Marc van den Broeck

Managing Director NV Trafuco
We have read the Vopak Road Handling Guide with attention and interest.
It may be unusual for the intended audience to write the foreword for a guide like this,
but in this case it makes a great deal of sense. The relationship between the terminal
and the carrier, and clearly defined agreements between the two parties, are very
important.
Vopak’s ultimate goal, and ours, is to load and unload cargo as quickly as possible.
Our clients are entitled to high-quality service from both the terminal and the carrier.
We are also deeply committed to human and environmental safety.
In this Carriers’ Guide, Vopak describes the way in which the company safeguards its
objective of rapid and correct interaction. Naturally, the Guide covers the situation in
effect today, and as such we assume it will be updated to reflect any adjustments and
changes to the situation.
We congratulate Vopak on this initiative!

Vopak Road Handling 5
Jan Bert Schutrops

President Vopak Chemicals EMEA
Connect with carriers

Vopak is the world’s leading independent tank storage operator. It is our ambition to
excel in a strongly rooted culture of safety, flawless execution and operational
excellence. We aim to deliver our customers excellent service in a sustainable way.
We cannot do this on our own. In order to deliver the best service to our joint
customers we like to work together with you.
One way of doing so is to be transparent on our working practices and keep you and
your drivers connected with us. This booklet provides you hopefully with easily
accessible and clear information on our operational and safety standards.
I hope it will help you with safe and efficient truck handling at our Rotterdam,
Vlaardingen and Antwerp terminals. Please contact us if you need more information
or like to discuss whatever subject to improve our service.
Good luck!
Index
08 14
Safety Planning
Arrival to Departure
Driver & Truck Driver Security Driver & Truck
Arrival Terminal Fill in request form To weighbridge Weigh Vehicle
Driver Operator Operator Operator Driver Driver & Truck
Hand over Vopak To loading station, get truck

Receive Vopak Work Order Load / Discharge
work order ready
Driver & Truck Driver & Truck Driver Logistics

Logistics
Weigh Vehicle To parking lot 16

Walk to logistics Receive final documents 18 22
Arrival to Handling request Equipment
departure form
VCG_eng_v05.indd 16 08-08-11 16:08
26 27 28
Legislation Vopak Road Handling 39
Third parties Behavior
30
Vopak Terminal
information
Vopak Terminal
Linkeroever
Safety
Basic safety rules Smoking is not allowed at Vopak

There are a few basic safety rules that are Terminals, except for clear indicated
important to follow. First of all, onsite dedicated zones.
motorized vehicles, including forklifts,
should only be operated if: Safety induction
• The vehicle is appropriate for the Drivers who pass the safety induction are
purpose and has been inspected and granted access for a period of one year.
confirmed to be in safe working order. This safety test is available in Dutch and
• Seat belts are present and worn by all the three official ADR languages (English,
occupants and other appropriate safety French and German). The induction brings
devices are used as intended. safety to the drivers’ attention. The
• Loads are secured and do not exceed induction is also an objective measure-
design specifications. ment of the language skills the driver
• The local road safety regulations are needs to have for basic communication
fully complied with. between our staff and the driver in case
of an emergency.
Moreover, drivers must be fully trained,
qualified and medically fit to drive and The figure on page 10 explains the safety
operate their vehicle. Drivers are allowed induction process.
to enter Vopak Terminals if they:
• Are able to understand and speak one This picture represents the desired
of the three official ADR languages process. This process will be imple-
(English, French and German) or the mented in the short term at Vopak’s
local language (Dutch). Dutch locations. The Belgian terminals are
• Have successfully completed the Vopak already using this process.
Safety Induction, see next page.
• Are wearing the minimum required Terminal safety regulations pass
personal protection equipment, see After registration in the system, the driver
next page. will receive a copy of the terminal safety
regulations.
It is important for drivers to follow all the
safety instructions of Vopak employees at These terminal safety regulations provide
all times. The use of mobile phones is instructions for:
restricted to inside of the office building(s) • The general code of conduct at the
at Vopak terminals. terminal (what is allowed, what is not
allowed).
• Traffic rules (for road traffic).
Not allowed at terminal
Already passed
safety induction?
Arrival at terminal Allowed at terminal

check check and receive copy of
safety regulations
Not blacklisted?
Safety presentation check
Safety test check
Second safety test check

same day
Third safety test

day after check
Example safety
induction process
Firma Contactpersoon Kenteken Datum Aankomst

Company Contact Car registration Date Time in
OP DE TERMINAL
ON THE TERMINAL
RESPECTEER ONZE VEILIGHEIDSVOORSCHRIFTEN:

THANK YOU FOR FOLLOWING OUR SAFETY REGULATIONS:
Handtekening contactpersoon: ............................... Einde onderhoud: ...............................
Wear the badge visibly & please hand your pass in to reception on leaving
VTE alarmsirenes
VTE begin alarm evacuatie
invacuatie einde alarm
S.O.S.
230
VOLG INSTRUCTIES TERMINALPERSONEEL
FOLLOW INSTRUCTIONS TERMINALPERSONNEL
Example safety
regulations pass
• The use of Personal Protective prescribed by the ADR legislation. If

Equipment (PPE). required, a product information card can
• What to do in case of an alarm. be provided by the terminals at any time.
• How to report incidents and near
misses. It is recommended that chemical safety
suits meet the following specifications:
The figure on page 11 shows an example • EN 14605: ‘protective clothing against
of a safety regulations pass. liquid chemicals’, type 4 ‘spray-tight
connections‘ (former indications EN
Personal Protective Equipment 465 and EN 1511).
At the terminals, the minimum required • EN 1149: ‘protective clothing: electro-
Personal Protective Equipments (PPEs) static resistant’.
are a safety helmet, safety glasses, safety • EN 531: ‘protective clothing for
shoes and covered or protected arms and protection against heat’. n
legs. The driver is responsible for
providing the required PPEs. On teminal
Vlaardingen the use of High Visibility
clothing or vest is obliged.
There is a tolerance zone (where no PPEs

are required) at each terminal near the
traffic department, to allow drivers to get
into and out of their trucks comfortably
when retrieving the required documents
after loading. Signs using the pictographs
on the next page indicate the operational
zone, and it is also clearly marked on the
ground.
For certain dangerous goods products,

full-protection chemical safety suits are
required in addition to the standard PPEs.
When a driver receives the loading
documents, a product information sheet
is attached that indicates the required
PPEs for loading that particular product.
Please note that the safety measures at
our terminals may be more stringent than
Safety sign overview
A safety helmet is compulsory The safety barrier must be in

onsite and at jetties, building place on top of the vehicle.
sites and loading bays. When working on top of the
tankcar / container the safety
railing must be raised. At
Safety glasses are compulsory Botlek, TTR and Chemiehaven
onsite and at jetties, building it is not allowed to work on
sites and loading bays. top of a vehicle without
terminal fall protection in
place.
An overall/safety jacket is
compulsory onsite and at
jetties, building sites and High visibility clothing are
loading bays. compulsory onsite and at
jetties, building sites and
loading bays.
Safety shoes are compulsory
onsite and at jetties, building
sites and loading bays. Mobile phones are not
allowed.
Safety gloves are compulsory

onsite and at jetties, building Access is not allowed without
sites and loading bays. permission or when accompa-
nied.
The maximum speed limit

onsite. Indicates an assembly point.
When the alarm signal sounds,
gather at the assembly point.
Safety belts are compulsory
onsite.

Planning
Terminal Planning How?

ACS First Come First Served (FCFS) No planning
Eurotank First Come First Served (FCFS) No planning
Linkeroever First Come First Served (FCFS) No planning
Botlek (Zuid) Slot booking via Internet https://sbs.vopak.com
Chemiehaven Slot booking via Internet https://sbs.vopak.com
TTR Slot booking via Internet https://sbs.vopak.com
Vlaardingen Slot booking via telephone +31 10 4608 800
In general there are two different types of truck planning.

• FCFS: First Come First Served is a service policy whereby the requests for carrier
loading are handled in the order in which they arrive at the terminal, without other
biases or preferences.
• Slot booking: time-slot booking is a service policy whereby carriers are required to
book a pre-specified time slot for loading or discharging in advance. Carriers are free
to pick any available slot.
The terminals in Belgium make use of the FCFS process, whereas the terminals in the
Netherlands make use of the slot booking process. The choice of process type is
primarily based on customer and carrier preferences and terminal layout. n
Arrival to Departure
Driver & Truck Driver Security Driver & Truck
Arrival Terminal Fill in request form To weighbridge
Driver Operator Operator Operator Driver
Hand over Vopak

Receive Vopak Work Order Load / Discharge
work order
Driver & Truck Driver & Truck Driver

Logistics
Weigh Vehicle To parking lot Walk to logistics

Driver & Truck Driver & Truck Driver Logistics
Weigh Vehicle To parking lot Walk to logistics
Driver & Truck Driver Driver Logistics
To loading station, get truck Back to truck with Vopak

Make Vopak work order
ready work order
Logistics Driver
Driver ready to leave

Receive final documents
Example truck
handling process
Handling Request Form

Top of the form

Operation Indicate which operation: loading/unloading
Order information
Product Product denomination or product code given by the
principal and known to the terminal
Order nr. (Un)loading reference, given by the principal and known to
the terminal
Quantity Quantity given by the principal with corresponding Unit Of
Measurement
Planned Slot Assigned time slot (if applicable)
Driver Name of the driver
Haulage company Name of the Haulage company
ADR Indicate whether the product is ADR-classified
Customs
Destination Destination given by the principal or origin as listed in the
delivery papers
Border crossings Only applicable for destinations outside the EC
Office destination Only applicable for destinations outside the EC or
transit material
Vehicle nationality of the transport
By train Indicate whether the transport (or a route section) is via
rail (check the maximum allowed weight)
By ship Indicate whether the transport (or a route section) is
traveling via sea (check the maximum allowed weight and
conformity with IMDG)
Identification
Max gross weight Depends on the countries to be traveled through
Empty weight Weight upon arrival (before loading)
Truck registration
Truck type Only applicable for ADR
Trailer registration
ADR Tank code Only applicable for ADR
Chassis registration
Tank-container number Only applicable for containers
ADR Tank code Only applicable for ADR/IMDG
Important points of attention • People under the age of eighteen, pets

There are some points of attention that and family are not allowed to enter the
are important for drivers arriving at Vopak terminal.
terminals:
• Use chemical names instead of brand On the entry form, the driver fills out the
names on cleaning certificates. The truck’s compartment sizes to be used.
compartments must have been cleaned The stated capacities will be used to
are clearly marked. calculate the maximum quantities that
• Use only cleaning certificates in can be loaded in each compartment. At
English, German, French or Dutch. the loading dock, the operator compares
• All tank trucks and tank containers the work instruction with the capacities
need to be clean and dry unless the indicated on the truck and checks off a
customer has given written approval for checklist. If the compartment sizes do not
the previous cargo. correspond with the capacities on the
Operational information
Compartments Mark the compartments to be loaded/unloaded
with an ’X’
Capacity 100% Only for loadings: enter the total capacity per
compartment
Baffle plates Only for ADR loadings: state whether the compartment is
equipped with baffle plates
Previous cargo Name of previous cargo in the compartment
Other cargo on board Indicate whether there is other cargo already on board
upon arrival
Flushed with nitrogen If flushed with nitrogen, mark yes
Cleaned and dry If compartments are clean and dry, mark yes
Bottom valve closed If bottom valves are closed, mark yes
Vacuum test certificate If certificate is available, mark yes
Current temperature The temperature within the compartments
Statement and signature

Date Note the current date
Signature Signature of the driver confirming he or she agrees with
the statement
work instruction, the truck will not be 20% of the compartment’s gross capacity
loaded and will be sent back to the traffic (if the compartment volume is greater
department for recalculations, thus than 7,500 liter), unless baffle plates are
increasing the truck turnaround time. We present, which do not require a specific fill
would like to emphasize that it is very percentage. If this key information is
important drivers know the equipment unknown, the truck turnaround time will
they are using. increase. n
For ADR products, it is important to know

whether there are baffle plates in the
truck/container because the minimum or
maximum weight to be loaded may
depend on it. ADR products should be
loaded to more than 80% or less than
Equipment
Manhole requirements for top-loading This places some requirements on the size
For trucks that are loaded via top-loading, of the manholes:
a minimum manhole diameter is required
for safety reasons. All loading arms • The diameter of the manhole should be
contain a liquiphant to make sure loading at least 450 mm.
stops immediately when compartments • Inside the tank, there may be no
have reached the maximum fill obstacles, such as baffle plates under-
percentage. If the loading arm cannot be neath the manhole.
lowered far enough into the manhole, the • The raised edge of the manhole should
liquiphant may not be completely inside be less than 100 mm high.
the truck, thereby losing its purpose. • Around the manhole, there should be a
Though the operator checks whether the free area of at least 650 mm.
compartment capacity corresponds with
the capacity the driver has filled out on his
entry form, the liquiphant is considered as
safety-critical equipment for truck loading.
Free area Min. ø 650mm
Max 100mm
Cone of loading arm

Min.
ø 450mm
Tank compartment
No obstacles in area
under the manhole
Single-compartment trucks are safer temperature. Compartments with a

and more efficient higher temperature than the local
Where possible, single-compartment maximum temperature (which is often
trucks should be used. The turnaround less than 40º C) will be rejected for
time for single-compartment trucks is loading.
shorter for the following reasons.
• The order process: calculating the Fall protection
maximum fill quantities takes less time Containers and trucks must be equipped
for single-compartment trucks. with a handrail. There are mobile fall
• The loading process: only one manhole protection stairs available for use at the
has to be opened by the driver and the terminal, but these stairs cannot reach all
loading arm does not have to be replaced areas of the terminals. As a result, the use
after filling every compartment separately. of handrails is compulsory.
• The potential deviation between the
nominal and loaded quantities is lower Chassis
for single-compartment trucks. Chassis with a gap behind the container
• The even spread of product in single- will not be accepted due to the danger of
compartment trucks: in multiple- tripping and the difficulty manipulating
compartment trucks, the loading the hoses. Loading/unloading 20’
sequence must be monitored in order containers on 40’ chassis is possible, as
to balance the truck. long as the container is placed at the end
• The need for fewer manipulations of the chassis. If placed in the middle, the
reduces the potential risk of accidents/ container will only be loaded if the
incidents. chassis has a fully covered platform.
Maximum number of compartments Handling flexibags

Per product, a maximum of four different The handling of flexibags must be agreed
compartments will be accepted. Trucks upon with the terminal well in advance.
with more than four compartments to In order to handle flexibags safely, the
load for a single product will be rejected following conditions must at least be met:
for loading. • The chassis at the back of the container
needs to be long enough and covered,
Compartment temperature before so that it can be used to safely make
loading the required connections/ manipula-
The maximum temperature of a tions.
compartment before loading depends • It must be possible to connect the hose
on the product to be loaded. Drivers will to the bag without entering the
be informed onsite of the maximum container.
• Driver (+ extra help) must monitor this instructions are followed carefully, the
operation. grounding cable can be easily and safely
manipulated. n
Grounding
Grounding ensures that all exposed
conductive surfaces are at the same
electrical potential as the surface of the
earth. Connection of the grounding cable
is mandatory. The driver connects and
disconnects the grounding cable to/from
the metal connection point on the truck
and the operator checks whether the
connection has been made properly
(‘green light’).
Signs with instructions for the correct

manipulation of the grounding cable are
present at every loading dock. If the
Legislation
ADR maximum degree of filling Maximum weight
The maximum quantity of product to be Depending on the countries to be traveled
loaded is calculated per compartment, through, the maximum allowed weight
based on the ADR rules, and may differ may differ. The rule our terminals follow is
from the requested quantity. It is the that the lowest maximum allowed weight
responsibility of the carrier to present will apply to the loading operation.
suitable equipment that meets both During preparation of the work instruction
customer order and ADR requirements. If for loading, the traffic coordinator will
the equipment does not fulfill these check the total expected weight versus
requirements, the vehicle may be rejected the applicable maximum allowed weight.
by the terminal. If this maximum weight risks being
exceeded when loading the requested
quantity, the quantity to be loaded will be
adjusted. n
Third parties
Surveyor Customs
Depending on the customer’s instruc- Depending on the customs status of the
tions, the (un)loading process has to be product(s) delivered or to be dispatched,
supervised by a surveyor. The activities of it is possible that customs or excise
the surveyor may be performed before authorities must be notified of the
and/or after (un)loading (e.g., inspection, vehicle’s arrival or departure, before
sampling and analysis and so forth). If actual (un)loading takes place.
applicable, the driver will be informed by The authorities may have to formally
the traffic coordinator upon receipt of the witness and approve the (un)loading,
work instruction for (un)loading. possibly after a physical check of the
documents and/or the product itself. This
customs process might increase the truck
turnaround time significantly. n
Behavior
In general we expect that all third parties • Always follow instructions given by
(drivers, contractors and surveyors) will Vopak personnel.
respect the terminal regulations during • Leave the key in the ignition lock, while
their stay at the terminal, including the (un) loading the vehicle.
proper use and housekeeping of the • Always use proper fall protection when
sanitary installations for public use. We working at heights.
would like to ask all carriers to observe • Do not enter the terminal in an intoxi-
these regulations when entering our cated condition (drugs & alcohol).
terminals: • Respect the terminal traffic regulations
(e.g., speed limit).
• Wear proper PPE as prescribed. • Do not perform cold work or hot work
• Use terminal equipment only when without a permit.
authorized. • Do not enter a confined space without
• Do not use electrical apparatus in the the proper permit.
operational zone without a proper
permit (e.g., mobile phone, camera and If the above regulations are not followed,
so forth). Vopak Management will determine a
• Do not use electrical apparatus outside sanction based on the nature of the
the operational zone without a proper violation and the person’s history of
permit. violations. For minor violations, the first
• Do not smoke or create a flame. sanction is a warning. After a severe
• Do not stay near the vehicle during violation and/or recurring violations,
operational handling, unless instructed temporary blacklisting, from three weeks
otherwise. up to permanently, will be considered. n
Vopak terminal
information
Vopak Terminal
ACS
R2
A12
R2
A12
A1
Antwerpen
Vopak Terminal ACS
Address Contact
Scheldelaan 410 Customer service representatives
B 2040 Antwerpen T : +32 3 546 03 15/14/05
Harbour no. 499-503 F : +32 3 541 37 55
Belgium E : vta.custserv@vopak.com
Hours of operation required to issue a correct invoice, such

Monday through Friday: 08h00 – 15h30 as the complete company name,
(check-in). reference number, address and VAT
All service fees apply to operations during number.
normal working hours, i.e., from 08h00 to
17h00. All operations outside these hours In certain cases, we will not be able to
are subject to overtime fees. Legal perform loadings in overtime:
holidays and their compensation days are • Intervention of a third party (surveyor)
treated as Sundays. • Customs documents
• Overtime system full
Request for overtime should be submitted Overtime will be charged irrespective of
before 15h00 by phone and confirmed by the late or non-arrival of the truck.
email or fax by the company that will be
paying for the overtime. This e-mail or fax Planning and arrival handling
should contain all the information The terminal uses the First Come, First
Served principle. There is no slot booking

system. Carriers should make sure all
required documents (e.g. licenses,
cleaning certificates) are available upon
arrival and that the temperature of the
tank does not exceed 40° C.
Operations
• Most loading is top-loading by
automatic truck-loading gantry (North/
South), however, there is also some
bottom–loading, depending on the
product/tank combination.
• Unloading is bottom-unloading.
• Vopak Terminal ACS is divided into
North and South area; trucks
sometimes have to cross the public
road for loading/unloading operations.
Weighing before and after loading

For loadings that do not take place at an
automatic truck-loading gantry, weighing
takes place at the unmanned weigh-
bridge, positioned on the North side of
the terminal. The weighing procedure is
illustrated by the three pictures. This
procedure also applies to unloading
operations.
The same procedure must also be

followed after loading/unloading. n
Vopak Terminal
Eurotank
A12
R2
A1
A12
A11
Antwerpen
Vopak Terminal Eurotank
Address Contact
Industrieweg 16 Customer service representatives
B 2030 Antwerpen T : +32 3 545 73 15/38/39/40
Harbour no. 399 F : +32 3 542 49 14
Belgium E : vte.custserv@vopak.com
Hours of operation fax by the transport company/customer

Monday through Thursday: 08h00 by 15h00 on the same day at the latest
– 16h00 (check-in) - Friday: 08h00 (from Monday through Thursday ) and by
– 15h00 (check-in). 14h00 at the latest (Friday) (request a
Trucks requiring blending operations must minimum of two hours). This e-mail or fax
present themselves at the terminal no should contain all the information
later than noon. All service fees apply to required to issue a correct invoice, such
operations during normal working hours. as the complete company name,
reference number, address and VAT
Overtime will be charged from 16h00 number.
(Monday through Thursday) and from In certain cases, we will not be able to
15h00 (Friday). Legal holidays and their perform loadings in overtime:
compensation days are treated as • Intervention of a third party (surveyor)
Sundays. Requests for overtime should • Customs documents
be submitted and confirmed by e-mail or • Overtime system full
Overtime will be charged with a minimum

of two hours, irrespective of the late or
non-arrival of the truck.
Planning and arrival handling

The terminal uses the First Come, First
Served principle. There is no slot booking
system. Carriers should make sure all
required documents (e.g. licenses,
cleaning certificates) are available upon
arrival and that the temperature of the
tank does not exceed 40° C.
Operations
• Both top- and bottom-loading are
available, depending on the tank/
product combination.
• There is only limited automatic truck
loading; most vehicles need to pass the
weighbridge before and after (un)
loading.
• Truck handling stops every workday at
20h00; after that time, the loading
gantries are used for handling railcars. n
Vopak Terminal
Linkeroever
R2
A11
A11
Beveren Zwijndrecht
Antwerpen
Vopak Terminal Linkeroever
Address Contact
Haandorpweg Customer service representatives
B 9130 Kallo T : +32 3 730 11 54/55/56
Harbour no. 1313 F : +32 3 730 11 99
Belgium E : vtl.custserv@vopak.com
Hours of operation as the complete company name,

Monday through Friday: 08h00 – 16h00 reference number, address and VAT
(check-in). number.
All service fees apply to operations during
normal working hours, i.e., from 08 h00 In certain cases, we will not be able to
to 17h00. All operations outside these perform loadings in overtime:
hours are subject to overtime fees. Legal • Intervention of a third party (surveyor)
holidays and their compensation days are • Customs documents
treated as Sundays. • Overtime system full
Request for overtime should be submitted Overtime will be charged irrespective of
before 15h00 by phone and confirmed by the late or non-arrival of the truck.
e-mail or fax by the company that will be
paying the overtime. This e-mail or fax Planning and arrival handling
should contain all the information The terminal uses the First Come, First
required to issue a correct invoice, such Served principle. There is no slot booking
system. Carriers should make sure all -G reen: access to the terminal had been
required documents (e.g. licenses, activated; the vehicle should enter
cleaning certificates) are available upon within the next ten minutes, or access
arrival and that the temperature of the will be deactivated.
tank does not exceed 40° C. - Orange: access to the terminal has not
yet been activated, but will be activated
Operations within the next twenty minutes, the
• All loading is top-loading on an driver should prepare to enter the
automatic truck-loading gantry. terminal.
• Unloading is bottom-unloading. - Red: access to the terminal has not yet
been activated, which means that the
Vopak Terminal Linkeroever is equipped maximum number of vehicles is already
with a terminal access control system. onsite for that bay. n
Upon check-in the driver will receive a
badge that will open the gate upon
entrance. Television screens have been
installed at the gate house and at the
traffic department to allow the driver to
check the terminal entry status. These
screens display the following information
(one line per vehicle):
• Loading bay number.
• Carrier name.
• Truck license plate.
• Gate check-in time.
The information is displayed in three
colors, with the following meanings:
Vopak Terminal
Botlek
Rozenburg
A15
Botlek Rotterdam
A15
Hoogvliet
Vopak Terminal Botlek
Address Contact
Welplaatweg 115 Logistics
3197 KS Rotterdam-Botlek T: +31 104729682/3
Harbour no. 4110 Customer service representatives
Rotterdam T: +31 104729728
The Netherlands F: +31 104381409
Hours of operation information required to issue a correct

Monday through Friday: 07h00 – 23h00. invoice, such as the complete company
Last check in at 22h00. name, reference number, address and
All service fees apply to operations during VAT number.
normal working hours, i.e., from 07h00 to
22h30. All operations outside these hours In certain cases, we will not be able to
are subject to overtime fees. Legal perform loadings in overtime:
holidays and their compensation days are • Intervention of a third party (surveyor)
treated as Sundays. • Customs documents
• Overtime system full
Requests for overtime should be Overtime will be charged irrespective of
submitted before 16h00 by phone and the late or non-arrival of the truck.
confirmed by e-mail or fax by the
company that will be paying the overtime. Planning and arrival handling
This e-mail or fax should contain all the Vopak Terminal Botlek uses slot booking
appointments to reduce waiting times available upon arrival. Customer parcels

and to assure fast and well-organized are only released to the correct Product
handling. After receiving the customer’s name and customer’s Reference number.
Reference number and Product name, All tank trucks and tank containers need
transport companies are requested to to be clean, dry and odorless unless the
book a slot via the slot booking system. customer has given written approval for
At Vopak Terminal Botlek, slots for the the previous cargo. For clean containers a
same day (afternoon) may be booked until vacuum test certificate is required.
14h00. Slots for the following day
(morning) may be booked until 19h00. Operations
Vopak guarantees up to two hours • All product loadings are top-loading on
loading time for correctly booked slots. In a weighbridge on a truck loading
addition, drivers should arrive at least gantry.
thirty minutes before the start of their • All discharge trucks need to be
booked slot. In case of multiple orders per weighed before and after discharge.
vehicle or a combination of vehicles, the • The temperature of the tank may not
guaranteed slot time will be extended exceed 30° C. n
proportionally. If drivers show up without
a booked slot, the availability of open
slots will determine (un)loading time. If
there are no slots available, drivers will be
asked to leave our premises. Drivers who
show up late for their slots (i.e., less than
thirty minutes before the start of the slot
time) will only be served if a new (un)
loading slot is available. If there are no
slots available, drivers will be asked to
leave our premises. Vopak does not
guarantee loading time for drivers who
show up less than thirty minutes before
the start of their booked slot.
Upon arrival, all drivers must report to the

gate house and complete the handling
request form. They should make sure all
required documents (e.g., identification,
licenses, cleaning certificates) are
Vopak Terminal
Chemiehaven
Rozenburg
A15
Botlek Rotterdam
A15
Hoogvliet
Vopak Terminal Chemiehaven
Address Contact
Chemiestraat 10 Logistics
3197 KB Rotterdam-Botlek T: +31 (0)10-4724 965/964
Rotterdam T: +31 104729728
Hours of operation should contain all the information

Monday through Friday: 08h00 – 16h15. required to issue a correct invoice, such
Last check in at 15h15. as the complete company name,
All service fees apply to operations during reference number, address and VAT
normal working hours, i.e. from 08h00 till number.
to 16h15. All operations outside these
hours are subject to overtime fees. Legal In certain cases, we will not be able to
holidays and their compensation days are perform loadings in overtime:
treated as Sundays • Intervention of a third party (surveyor)
• Customs documents
Request for overtime should be submitted • Overtime system full
before 15h00 by phone and confirmed by Overtime will be charged irrespective of
e-mail or fax by the company that will be the late or non-arrival of the truck.
paying the overtime. This e-mail or fax
Planning and arrival handling cation, licenses, cleaning certificate) are

Vopak Terminal Chemiehaven uses slot available upon arrival. Customer parcels
booking appointments to reduce waiting are only released to the correct Product
times and to assure fast and well-organ- name and customer’s Reference number.
ized handling. After receiving the All tank trucks and tank containers must
customer’s Reference number and be clean, dry and odorless, unless the
Product name, transport companies are customer has given written approval for
requested to book a slot via the slot the previous cargo. For clean containers a
booking system. At Vopak Terminal vacuum test certificate is required.
Chemiehaven, (un)loading slots need to
be booked at least 24 hours before (un) Operations
loading. Vopak guarantees up to two • All product loadings are top-loading on
hours’ loading time for correctly booked a weighbridge on a truck loading
slots. In addition, drivers should arrive at gantry.
least thirty minutes before the start of • All discharge trucks need to be
their booked slot time. In case of multiple weighed before and after discharge.
orders per vehicle or a combination of • The temperature of the tank may not
vehicles, the guaranteed slot time will be exceed 30° C. n
extended proportionally. If drivers show
up without a booked slot, the availability
of open slots will determine (un)loading
time. If there are no slots available, drivers
will be asked to leave our premises.
Drivers who show up late for their slots
(i.e., lees than thirty minutes before the
start of the slot) will only be served if a
new (un)loading slot is available. If there
are no slots available, drivers will be
asked to leave our premises. Vopak does
not guarantee loading time for drivers
who show up less than thirty minutes
before the start of their booked slot. .
Upon arrival, all drivers need to report to

the gate house and complete the
handling request form. They should make
sure all required documents (e.g. identifi-
Vopak Terminal
TTR
Rozenburg
A15
Botlek Rotterdam
Hoogvliet
Vopak Terminal TTR
Address Contact
Torontostraat 19 Logistics
3197 KN Botlek Rotterdam T: +31 (0)181-270 830
Rotterdam T: +31 104729728
Hours of operation This e-mail or fax should contain all the

Monday through Friday: 08h00 – 16h15. information required to issue a correct
Last check in at 15h15. invoice, such as the complete company
All service fees apply to operations during name, reference number, address and
normal working hours, i.e., from 08h15 to VAT number.
16h00. All operations outside these hours
are subject to overtime fees. Legal In certain cases, we will not be able to
holidays and their compensation days are perform loadings in overtime:
treated as Sundays • Intervention of a third party (surveyor)
• Customs documents
Requests for overtime should be • Overtime system full
submitted before 15h00 by phone and Overtime will be charged irrespective of
confirmed by e-mail or fax by the the late or non-arrival of the truck.
company that will be paying the overtime.
Planning and arrival handling Upon arrival, all drivers need to report at
Vopak Terminal TTR uses slot booking the gate house and complete the
appointments to reduce waiting times handling request form. They should make
and to assure fast and well-organized sure all required documents (e.g.,
handling. After receiving the customer’s identification, licenses, cleaning certifi-
Reference number and Product name, cates) are available upon arrival.
transport companies are requested to Customer parcels are only released to the
book a slot via the slot booking system. correct Product name and customer’s
At Vopak Terminal TTR, (un)loading slots Reference number. All tank trucks and
need to be booked at least 24 hours tank containers must be clean, dry and
before (un)loading. Vopak guarantees up odorless unless the customer has given
to two hours loading time for correctly written approval for the previous cargo.
booked slots. In addition, drivers should For clean containers a vacuum test
arrive at least thirty minutes before the certificate is required.
start of their booked slot. In case of
multiple orders per vehicle or a combina- Operations
tion of vehicles, the guaranteed slot time • All product loadings are top-loading on
will be extended proportionally. If drivers a weighbridge on a truck loading
show up without a booked slot, the gantry.
availability of open slots will determine • All discharge trucks must be weighed
(un)loading time. If there are no slots before and after discharge.
available, drivers will be asked to leave • The temperature of the tank may not
our premises. Our loading bay has a exceed 30° C. n
limited number of parking spaces. Drivers
arriving more than two hours before the
start of their slots will therefore be asked
to come back at a later time. Drivers who
show up late for their slots (i.e., less than
thirty minutes before the start of the slot)
will only be served if a new (un)loading
slot is available. If there are no slots
available, drivers will be asked to leave
our premises. Vopak does not guarantee
loading time for drivers who show up less
than thirty minutes before the start of
their booked slot.
Vopak Terminal
Vlaardingen
A20
A20
Schiedam
A4
Vlaardingen
➜ exit 16
A4
Vopak Terminal Vlaardingen
Address Contact
Kon. Wilhelminahaven ZOZ 1 Truck planning
3134 KH Vlaardingen T : +31 10 4608 800
Harbour no. 625 F : +31 10 4608 616
The Netherlands Customer service representatives
T : +31 10 4608 610 / 611 / 612 / 614 / 732 / 782
F : +31 10 4608 616
E : am.vlaardingen@vopak.com
Hours of operation invoice, such as the complete company

Normal working hours: Monday through name, reference number, address and
Friday: 07h30 – 16h00. VAT number.
All service fees apply to operations during
the normal working hours. All operations
outside these hours are subject to Planning and arrival handling
overtime fees. Vopak Terminal Vlaardingen uses slot
booking appointments to reduce waiting
Requests for overtime should be times and to assure fast and well-organ-
submitted to our customer service depart- ized handling. After receiving the
ment in advance by e-mail or fax by the customer’s Reference number and
customer or the transport company. This Product code, transport companies are
e-mail or fax should contain all the requested to contact the truck planning
information required to issue a correct desk (+31 10 4608 800) to make a
specific handling appointment, no later Operations

than one day prior to arrival. Drivers are • All product loadings are top-loading on
requested to report at least fifteen a weighbridge on a truck loading
minutes before agreed slot booking time. gantry.
Without a scheduled appointment, trucks • All discharge trucks need to be
will be handled in the first available free weighed before and after discharge on
slot. the unmanned weighbridge near the
entrance gate; drivers receive a badge
Upon arrival, all drivers need to report to for automatic self-weighing. n
the gate house and complete the
handling request form. They should make
sure all required documents (e.g.,
identification, licenses, cleaning certifi-
cates) are available upon arrival.
Customer parcels are only released to the
correct Product code and customer’s
Reference number.All tank trucks and
tank containers need to be clean and dry,
unless the customer has given written
approval for the previous cargo.
As Vlaardingen is a Vegoil terminal, all

tank trucks that are already (partially)
loaded with other ADR-classified goods
must request mixed loading permission
prior to entering the terminal. This
permission must be requested when
scheduling the appointment. Only certain
class eight and nine goods are accepted
at Vopak Vlaardingen.
“On customer service
and reliability.”
Royal Vopak
Westerlaan 10
3016 CK Rotterdam
P.O. Box 863
3000 AW Rotterdam
The Netherlands
Telephone: +31 (0)10 4002911
Fax: +31 (0)10 4139829
www.vopak.com

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Information Guide

VOPAK TERMINAL TTR VOPAK TERMINAL BOTLEK (ZUID)

VOPAK TERMINAL CHEMIEHAVEN

Customer service representatives

VOPAK TERMINAL LINKEROEVER VOPAK TERMINAL EUROTANK

Customer service representatives

VOPAK TERMINAL ACS

Customer service representatives

Marc van den Broeck

We congratulate Vopak on this initiative!

Jan Bert Schutrops

Connect with carriers

Driver & Truck Driver Security Driver & Truck

Arrival Terminal Fill in request form To weighbridge Weigh Vehicle

Driver Operator Operator Operator Driver Driver & Truck

Hand over Vopak To loading station, get truck

Driver & Truck Driver & Truck Driver Logistics

Weigh Vehicle To parking lot 16

Basic safety rules Smoking is not allowed at Vopak

Not allowed at terminal

Arrival at terminal Allowed at terminal

Safety presentation check

Safety test check

Second safety test check

Third safety test

Firma Contactpersoon Kenteken Datum Aankomst

RESPECTEER ONZE VEILIGHEIDSVOORSCHRIFTEN:

Handtekening contactpersoon: ............................... Einde onderhoud: ...............................

VTE begin alarm evacuatie

invacuatie einde alarm

• The use of Personal Protective prescribed by the ADR legislation. If

There is a tolerance zone (where no PPEs

For certain dangerous goods products,

Safety sign overview

A safety helmet is compulsory The safety barrier must be in

Safety gloves are compulsory

The maximum speed limit

Terminal Planning How?

In general there are two different types of truck planning.

Driver & Truck Driver Security Driver & Truck

Arrival Terminal Fill in request form To weighbridge

Driver Operator Operator Operator Driver

Hand over Vopak

Driver & Truck Driver & Truck Driver

Weigh Vehicle To parking lot Walk to logistics

Driver & Truck Driver & Truck Driver Logistics

Weigh Vehicle To parking lot Walk to logistics

Driver & Truck Driver Driver Logistics

To loading station, get truck Back to truck with Vopak

Driver ready to leave

Handling Request Form

Top of the form

Important points of attention • People under the age of eighteen, pets

Statement and signature

For ADR products, it is important to know

Free area Min. ø 650mm

Cone of loading arm

Single-compartment trucks are safer temperature. Compartments with a

Maximum number of compartments Handling flexibags

Signs with instructions for the correct

Vopak Terminal ACS

Hours of operation required to issue a correct invoice, such

Served principle. There is no slot booking

Weighing before and after loading

• The use of Personal Protective prescribed by the ADR legislation. If

Important points of attention • People under the age of eighteen, pets