VIKRANT BANSAL_____________________

PGDITM (MBA-IT), Six Sigma Green Belt, ITIL Foundations, CCNA, MCSE, CNE

SUMMARY
 Seasoned Professional offering 19 years of demonstrated career in Program Management, Account
Management, Service Delivery, Transition & Transformation and Infrastructure Management.
 Insightful experience in program management activities including project scoping, estimation, planning,
risk management, finalization of technical / functional specifications, resource administration and quality
management of product application.
 A keen planner, strategist and implementer with demonstrated success in end-to-end management of
various resources to meet specifications.
 Proven record of analyzing processes & workflows, assessing their efficacy, relating to business plans &
goals and suggesting re-engineering / simplification solutions.
 Strong problem solving & technical skills coupled with confident decision making for enabling effective
solutions leading to customer satisfaction and low operational costs.
 Strong understanding of business processes and strategies enabling the effective application of
information technology to improve organizational effectiveness and efficiency.
 Skilled in managing teams to work in sync with the corporate set parameters & motivating them for
achieving business and individual goals.
 Proven record of analyzing processes & workflows, assessing their efficacy, relating to business plans &
goals and suggesting re-engineering / simplification solutions.
 Mapping requirements & providing them best solutions involving evaluation & definition of scope of
project and finalization of project requirements.
 Holding review meetings to monitor progress of the project as per schedule / budgets, and ensuring
timely completion and delivery of the project to the client.
 Monitoring the overall design and implementation of systems involving network layouts, configuration,
migration and disaster recovery of Data Centre.
 Overseeing budgetary cost control and internal infrastructure deployment.
 Handling resource allocations and setting up communication channels across various horizons of
organization structure.
 Preparing proposals, business presentations to clients, resource planning, architecture evaluation,
technical direction, effort estimation, tracking, risk management, audit, status reporting and mentoring.
 Understanding and coordinating client’s needs / enhancements, customization of product accordingly
and consult with technical team to provide solutions as per the delivery schedules.
 Giving presentations and demonstrations to the prospective client.
 Arranging and conducting end users training on new products for end users.

EXPERIENCE
Mar2015 – Till Date Infrastructure Project Management .The Chemours India Pvt. Ltd. (DuPont Spin-off Co)
Key Profile: Program Manager end-to-end Infrastructure Integration - Country IT head - Service delivery
 Manage IT service delivery for enterprise computing, end-user technologies, cloud solutions.
 Manage Data center and server and storage comprising of 900+ servers, 400+ TB storage
 Transition and migration of data center, Infrastructure, applications.
 Work with technical Leads, IT vendors to implement and migrate solutions, i.e. DR migration &
transition, Data center migration and transition, e-mail migration.
 Datacenter transition for non-SAP environment running on Windows, Solaris and Linux.
 Managing transformation project for enterprise computing to move away from hosting to cloud.
 Lead and manage Service desk from RFP process to implementation.
 Develop architectural decisions, provided leadership, direction, strategy and vision in the areas of
technology and product development to facilitate and enable growth and business agility.
 Work with key stakeholders across the organization and execute turn-key projects.
 Setup new offices / sites and manage day-to-day IT operations.
 Work with IT vendors for new technologies; conduct POCs, Hardware and software LCM like cloud
printing for remote offices, cloud storage for enterprise.

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Feb 2010 – Feb2015 Project Integration Leader DuPont (E.I. Du Pont India Pvt. Ltd.)
Key Profile: Country IT head - Service delivery - Enterprise / Personal computing – solutions & services
 Manage IT service delivery for enterprise computing, End-user technologies, mobility, cloud based
solutions and service desk for South Asia region.
 Develop architectural decisions, provided leadership, direction, strategy and vision in the areas of
technology and product development to facilitate and enable growth and business agility.
 Work with key stakeholders across the organization and execute turn-key projects and deliver
successfully e.g. Extranet Re-hosting DR, SAN Consolidation, and Wintel Optimization projects.
 Develop and implement solutions with CoE (Center of Excellence) and Domain leader in alignment to
Business Strategy & requirement and CIO office.
 Lead cross functional teams for integration, implementation and setting strategic direction.
 Review technical solutions, RFP, preparing SOW, conduct due diligence and evaluating vendor
responses based on business requirements.
 Work with technical Leads, vendors to implement solutions, i.e. SAP migration & transition, Data
center migration and transition, DR solution and enterprise solutions for storage and computing.
 Manage day-to-day IT operations and for South Asia region.
 Manage and run all IT projects in South Asia region, work with business, vendors and suppliers.
 Work with technology partner for new technologies; conduct POCs, Hardware and software LCM.
 Setting deliverable standards and technical performance measurements and service l evel metrics and
review them periodically and run improvisation program to keep improving level of service .
Achievements:
 Executed global projects and ensured hard savings, worth US$ 0.6 million in 2010 and US$ 1+ million
in 2011, 2012, 2013 and 2014.
 Received several COA (Certificate of achievements) for various initiatives, projects and programs.
 Pivotal role in turnkey projects like eBusiness (US$ 1+ billion revenue); Disaster Recovery
implementation of business generating revenue of US$ 5+ billion.
Jun 2004 – Feb 2010 Manager Technology Computer Sciences Corporation (CSC), India
Key Profile: Remote Infrastructure Management Solutions (RIMS)
 Managed Active & Passive Network, Systems & Application Remote Infrastructure Management
Services solution and ITIL frame work.
 Managed Service delivery for over 50 customers on telecom, security & network services.
 Managed and supported customers for all regions across America, EMEA, Asia Pacific and Australia.
 Managed account transformations & transition and new solution deployment for ESM solutions.
 Work with CSC management and PMO for Infrastructure solution for customers.
 Managed and guided the Engineers on development and integration of tools with Smarts, e-Health, HP-
OV, HPSM, Alarm point, CMDB & other tools.
 Manage and work with architects, SME Leads on unified Network and IT Infrastructure solutions.
 Assisted new Business Services team to develop solutions for bids for RFP, RFI and RFQ.
 Work with senior management, customers, multiple accounts, vendors & contractors in 24x7 models.
 Led and supervised 3rd level support for offshore customers for EMEA Region.
 Supported infrastructure on heterogeneous environment with multi-vendor environment.
 Define new processes to increase customer satisfaction and reduce MTTR.
 Executed multiple turn-key projects for Customers.
 Team management for operations for all three regions and multiple service lines in remote
infrastructure management.
Achievements:
 Managed and supported pre- salas and solutioning with new business services team for several bids.
 Process improvement for enterprise management service and better billing ratio for devices’
commissioning; US$ 10 million saving (Hard+ Soft).
 Implemented Active Enterprise Network / Infrastructure Monitoring & Management solution to
enhance the existing monitoring & management capabilities.
 Set up L3 services for Network and Enterprise service for the first time in India.
 Managed multiple teams working on different portfolios; development, deployment and automation.
 Received several COA (Certificate of achievements) for various initiative and projects.
 Achieved the perfect customer satisfaction score (5/5) in CSAT survey.

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Nov 2000 – Jun 2004 Technical Consultant GTL Limited (Formerly Global Tele Systems Ltd)
 Managed project teams for implementing Solutions and facilitated service delivery.
 Designed and developed Data, Voice & Integrated Infrastructure Solutions for Corporate, ITeS, BPOs &
Contract Centers (Production Support & Integration LAB environment) on Cisco Pix, Routers and
switches of various series i.e 800-7200, 2900, 3500, 6500 series, Nortel Passport 7480, 8600 series,
Meridian switches, Contivity boxes and Bay Network boxes.
 Work with support, pre-sales and implementation teams’ for solutions, production support and
managing new tools and business issues.
 Managed clients like Daksh, WorldZen, iEnergizer, CRPF, HLL, Hewitt, GE, Ashahi, HCL, etc.
 Managed NOC & Datacenter operations, a team of 20 Engineers and provide 24x7 L2/L3 support.
 Managed service delivery for P&G UNIX infrastructure worldwide on HP Open View.
 Developed web based knowledge database including support plans.
 Provided support for large LAN/WAN & VPN (Frame-relay) involving heterogeneous platforms.
Achievements:
 Pivotal role in pre-sales and solutioning for more than 50 bids and US$ 10 milion TCV.
 Successfully managed service delivery for over 50 customers.
 Setup and managed infrastructure solutions for 100+ enterprise customers and contract centers.
 Built and managed Data Center for Northen region based customers.
 Set up and managed NOC operations for 4 POPs.

Apr 2000 – Nov 2000 Systems Engineer RMSI (Formerly R M Software India Pvt. Ltd)
 Supported and managed LAN with 400+ nodes for WAN connected to various branches in India, US for
troubleshooting, backups, administration, installation & up-gradation of hardware & software.
 Supported Cisco Routers & Switches 2900, 3500, 4500 series, Cisco PIX, Solaris, NT, Netware, Linux,
Proxy, NFS & DNS Servers. Rolled out IP over IPX across the Network within less than 2 months.
 Managed hetrogenious IT enviornment including Solaris, NT, Netware, Linux, Proxy, NFS and DNS.

Feb 1998 – Apr 2000 Field Support Engineer GECS (Global Electronic Commerce Services Ltd)
 Implemented & administered Solaris 7/2.6, Win NT 4.0, MS Exchange 5.5, Lotus Notes 5/ 4.6/ 4.5.
 Implemented Frame-Relay VPN and provided mailing solutions, Enhanced Fax Services (Fax broadcast,
E-mail to FAX) and EDI (Electronic Data Interchange).
 Handled support base of 200+ customers across the region entailing maintenance, troubleshooting,
backups, administration, installation and upgrade of hardware and software for mailing application.
CERTIFICATION
 Six Sigma Green Belt by DuPont
 ITIL Foundations
 Cisco Certified Network Associate
 Brain Bench Certified in Unix Administration
 Microsoft Certified Systems Engineer
 SUN Certified Systems Administrator Part 1
 Certified Netware Engineer

TRAINING
Professional Trainings Attended
 People Leader Development, Six Sigma, DuPont
 Empower Leader Program organized for Sr. Leadership team by CSC in 2007
 Management Excellence Workshops, ITIL, CA- eHealth, EMC SMARTS, Tivoli, HPSM, CSC
 Microsoft Exchange 5.5, Lotus Notes Domino 5, Solaris 7 and Novell Netware 4.11, GTL
 Trainings on CMMI, ITIL, QMS, Six Sigma and other areas

EDUCATION
 Post Graduate Diploma in IT Management, All India Management Association (AIMA) (2008)
 Bachelor of Science, CCS University, Meerut (1997)

ADDRESS
 341, Windsor Greens, F-28, Sector-50, Noida, UP, India, PIN - 201301
 Mobile: +91-98102 19149, E-mail: Vikrantbansal@gmail.com, Vikrantb@hotmail.com

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