BRIAN HARKINS

597 Elmwood Ave 10B, Buffalo, NY 14222 Cell: 716-400-0972 Bharkins622@gmail.com

Accomplishments
Well rounded with Electronics, Over 10 Years of experience with customer service and the retail industry. Can Adapt
Quickly and has proficient experience in Word And Excel.

Professional Summary
An Amazing associate who thrives in a team-oriented environment, working creatively and effectively to reach
company goals. Always trying to come up with new ideas to help a business strive.

Skills
Customer service-oriented Trusted key holder

Cash register familiarity •Exceptional communication skills

People-oriented Quick learner

Technical aptitude Creative problem solver

Creative Reliable and punctual

Personal Information
Excellent leadership, communication and interpersonal qualities. Highly motivated individual with a strong desire to
succeed and learn new trades. Self-motivated and a quick learner who work well as a team player and as an
individual. Adaptable to the ever changing work environment. Flexible work schedule.

Education
High School Diploma: Class of 2008
Riverside lnstitute of Technology – Buffalo, NY
 Work History

Customer service Representivite – 09/2017 – 12/2017

Installs LLC – Buffalo, New York.
• Answered Phones in a prompt manner
• Assisted customers with scheduling conflicts as well as to setup new service.
• Reached out to customers for scheduling, as well as Technicians to book orders.
• Assisted customers when there were problems on site with installation.

Cashier / Stockperson - 12/28/2016 to 8/2017

Kwik Fill – Buffalo, New York
• Answered customer questions regarding store merchandise, depart:ment information and pricing.
• Organized store merchandise racks by size, style and color.
• Created visual marketing and styled window displays.
• Assembled promotional displays, including quarter and full-size point of purchase displays.
• Conferred with store managers to obtain information about customer needs and preferences.

Cook. - 09/2016 – 12/2016

Petey's Pizzeria &. Grill – Buffalo, New York
• Prepared food items consistently and in compliance with recipes, portioning. Cooking and waste control
guidelines.
• Cooked and served food and meals in accordance with planned menus. Diet plans, recipes, portions,
temperature control procedures and facility policies.
• Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.
• Developed menus. Pricing and special food offerings to increase revenue and customer satisfaction.
• Led shifts while personally preparing food items and executing requests based on required specifications.

Sales Associate Overnight - 04/2015 To 08/2016

Noco Energy Corp – Buffalo, New York
• Greeted customers in a timely fashion while quickly determining their needs.
• Recommended merchandise to customers based on their needs and preferences.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and
security practices.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Built relationships with customers to increase likelihood of repeat business.
Crew manager – 09/2013 to 03/2016
One] Janitorial – Buffalo, New York
• Cleaned in and around the buildings, prioritizing safety at all times.
• nspected facility and attended walk throughs with Corperation manager.
• Worked directly with Regal Theaters to achieve a Safe and Clean Enviroment.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

Crew Member – 04/2012 To 11/2013

Price Rite – Buffalo, New York
• Organized store merchandise racks by size, style and color.
• Assembled promotional displays, including quarter and full-size point of purchase displays.
• Conferred with store managers to obtain information about customer needs and preferences.
• Completed stock orders and managed inventory levels.

Cashier, Cook, Server – 09/2011 To 04/2012

Pizza Bella – Buffalo, New York
• Effectively managed a high-volume of inbound and outbound customer calls.
• Assisted in maintaining preparation and service areas in a sanitary condition
• Cleaned and sterilized equipment and facilities
• Maintained all areas of basic Pizzeria Cooking

Sales Associate – 07/2009 To 06/2010

Dollar General – Buffalo, New York
• Greeted customers in a timely fashion while quickly determining their needs.
• Recommended merchandise to customers based on their needs and preferences.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Prioritized helping customers over completing other routine tasks in the store.

Team Member – 03/2008 To 08/2008

McDonald's – Buffalo, New York
• Assisted in maintaining preparation and service areas in a sanitary condition
 • Checked temperatures of freezers. Refrigerators, and heating equipment to ensure proper functioning
• Cleaned and organized eating, service, and kitchen areas
• Responsible for Grill Sandwich area.

Shift Manager – 12/2006 to 08/2007

Wilson Farms – Buffalo, New York
Consistently provided friendly guest senice and heartfelt hospitality‘.
Maintained high standards of customer senioe during high-volume, fast-paced operations.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Completed stock orders and managed inventory levels.

References

Name Business/Occupation Contact Information

Jullianne Leslie Retail clerk, Noco Express (716) 597-2686
Tammy Matters Restaurant Manager, Peteys Pizza (716) 255-2209
Justin Tromble Retail Manager, Kwik Fill (716) 830-0572

I Appreciate the time you took to examine my Resume and I truly hope i am a good fit for your team.
Any other information please do not hesitate to contact me. Thank you again for your time.

-Brian Harkins