Professional Documents
Culture Documents
M ANAGEMENT
The processes that are required to ensure timely and appropriate planning,
collection, creation, distribution, storage, retrieval, management, control,
monitoring, and the ultimate disposition of project information.
Plan Communications
Manage Communications Control Communications
Management
Communication Model
Communication involves the exchange of information:
The sender is responsible of making the information clear unambiguous and complete, to
receiver.
The receiver has to ensure that the information received in understood and correctly
understood
Communication Dimensions
Internal (within the project) and external (customer, other projects, the media,
the public).
Vertical (up and down the organization) and horizontal (with peers).
communications).
Communication Skills
Communication Forms
Improving Listening
Don’t Interrupt
Appear Interested
The key benefit of this process is that it identifies and documents the approach to communicate most
effectively and efficiently with stakeholders
Channels = [4 X (4 - 1)] / 2
= 12 / 2
=6
Project schedule,
Stakeholder register.
The key benefit of this process is that it enables an efficient and effective communications flow between
project stakeholders
The focus is to ensure that the choice is appropriate for the information that is
being communicated.
2. Communication Models
The focus is to ensure that the choice of the communication model is appropriate
for the project that is undertaken and that any barriers (noise) are identified and
managed.
3. Communication Methods
The focus is to ensure that the information that has been created and distributed
mail, telephone, video and web conferencing, websites and web publishing.
reasoning behind the corrective action chosen, and other types of lessons
distributed so that they become part of the historical database for both the
Tools and
Inputs Outputs
Techniques
1. Project management plan 1. Information management 1. Work performance
2. Project communications systems information
3. Issue log 2. Expert judgment 2. Change requests
4. Work performance data 3. Meetings 3. Project management plan
5. Organizational process updates
assets 4. Project documents updates
5. Organizational process
assets updates
The key benefit of this process is that it ensures an optimal information flow among all communication
participants, at any moment in time
Work performance data organizes and summarizes the information gathered, and
baseline.
Report templates;
Security requirements.
An information management system provides a set of standard tools for the project
Some software packages allow the project manager to consolidate reports from
A. Verbal
B. Written
C. Formal
D. Nonverbal
A. 7
B. 10
C. 12
D. 16
D. Make sure the manager has a copy of the communications management plan so he is