Professional Documents
Culture Documents
Objective:
To make students aware of the importance of Corporate Communication, its critical role in
corporate organizations and prepare them for corporate communication challenges.
Learning Outcomes:
Students have a basic understanding of what corporate communication is, what its
role in corporations is, and the different perspectives on corporate communication
Students can use theories and concepts of corporate communication and public
relations to develop corporate communication strategies, taking account of the
corporate identity, vision and values
Career prospects:
There are rich and varied opportunities available in Business Corporations, PR Specialist
Service Providers, Advertising Agencies, NGOs, Government Divisions and Departments,
Academia and in the Mass Media News and Entertainment Industry Corporations.
Admission Criteria:
Bachelor’s degree from any discipline from a recognized university. Candidate who has
appeared for their final year degree examination may also apply.
2. Selection Process:
Semester I Semester II
Internship Dissertation
Semester I
Marketing 3 1 0 4 4 30 70 100
MA104
Total 16
Each theory oriented (L: 0: 0 and L: 0: P = 3:0:0 and 2:0:2) subject comprises of 30 marks of
internal evaluation and final exam will be of 70 marks. For internal (continuous) assessment,
a teacher may select a variety of procedures for evaluation (depending on the requirement of
the subject)
Case Study
Extension/Field/Experimental Work
Lab Work
Total 16
Each theory oriented (L: 0: 0 and L: 0: P = 3:0:0 and 2:0:2) subject comprises of 30 marks of
internal evaluation and final exam will be of 70 marks. For internal (continuous) assessment,
a teacher may select a variety of procedures for evaluation (depending on the requirement of
the subject)
Case Study
Extension/Field/Experimental Work
Lab Work
Communication Research 4 4
MA304 3 1 0 30 70 100
Internship
MA305 - - - - - 100 - 100
Total 16 20
Each theory oriented (L: 0: 0 and L: 0: P = 3:0:0 and 2:0:2) subject comprises of 30 marks of
internal evaluation and final exam will be of 70 marks. For internal (continuous) assessment,
a teacher may select a variety of procedures for evaluation (depending on the requirement of
the subject)
Case Study
Extension/Field/Experimental Work
Lab Work
Strategic Marketing 4 4
3 1 0 30 70 100
MA401
CSR 4 4
3 1 0 30 70 100
MA402
Digital Marketing and Advertising 4 4
MA403 3 1 0 30 70 100
Dissertation
MA405 - - - - - 100 - 100
Total 16 20
Each theory oriented (L: 0: 0 and L: 0: P = 3:0:0 and 2:0:2) subject comprises of 30 marks of
internal evaluation and final exam will be of 70 marks. For internal (continuous) assessment,
a teacher may select a variety of procedures for evaluation (depending on the requirement of
the subject)
Case Study
Extension/Field/Experimental Work
Lab Work
Semester I
Conceptualizing Communication
Suggested Readings:
McQuail’s Denis: Mass Communication Theory (New Delhi, Sage Publication, 2007)
Armand Matterlart: Theory and Practice Theories of Communication 1998 (Sage
Publications)
Biagi Shirley: Media/impact: An introduction to mass media (Australia: Wadsworth
Cengage, 2010)
Learning Outcome:
Principles of Economics
Unit 1: Basic Economics: Concepts and Definitions: Why study economics? Scope and
method of economics; the basic competitive model; prices, property rights and profits;
incentives and information; rationing; opportunity sets; economic systems.
Unit 2: Various Theories: T R Malthus, Adam Smith, Karl Marx to Welfare Economics
propounded by Nobel Laureate Dr. Amartya Sen. & Dr. Jagdish Bhagwati.
Suggested Readings:
Learning Outcome:
Students should be able to identify and evaluate consumer and business alternatives in
order to achieve economic objectives efficiently
Suggested Readings:
Learning Outcome:
Assignment Details:
Q1: A Media Audit: Group work, word limit indication: 1500 words, Pick a company or product that
has been advertised very heavily here in Pune, across a range of media. First, give some background
on your company / product. What it is, the customer need it fulfils, and a description of the customers
it serves. Then tell me about three of the media they are using, in broad terms these may be one of:
newspaper, television, direct mail, radio, magazine, event marketing etc. Be careful not to ignore the
MINOR types of media. For some companies the small media is VERY, VERY important. Think of
Clipsal or Red Bull with sponsorship or Carlton United with viral or even Coke with sales promotion
(those huge supermarket ends).
For each of the three media you choose, do a quick discussion of the strengths and weaknesses of the
media, critically present the ads (YouTube URLS, other URLs, screen shots, photos, verbatim
descriptions of radio ads etc) and then tell me what they achieved. Write a conclusion of some sort
that lets me know your paper has finished, and add your reference list.
Q3: Do you think Rasna has best promotional tools? Justify and Compare top 3 smart phones and
explain their competitive advantages
Marketing
Unit 3: Product Mix: Levels of a product – Core value, actual and augmented product,
Product decisions – attributes, branding, packaging, labelling, support services, Product line
decisions – line filling, line stretching, Product mix decisions – width, length, depth,
consistency, Services – Characteristics and its marketing
Unit 4: Price Mix: Cost based and value based pricing, Type of costs, New product pricing
strategies – Market skimming, market penetration, Product mix pricing strategies – Captive
product, optional product, product bundling pricing, Price adjustment strategies – Discounts
and allowances, psychological, dynamic and promotional pricing
Unit 5: Place Mix: Distribution channels and types, Types of intermediaries – wholesalers,
distributors, agents, retailers, internet, franchising, Distribution strategies – Intensive,
exclusive and selective, Factors that determine place mix
Unit 6: Promotion Mix: Major promotion tools – Advertising, Public Relations, Sales
promotion, Personal selling, direct marketing, developing a marketing communication
plan, Promotion strategies – Push and Pull strategy
Suggested Readings:
Kumar Niraj: Marketing Communication Theories & Practical (New Delhi, Himalaya
Pub. 1998)
Blythe Jim: Marketing Communication (Pentice Hall 2000)
Joel R Evans & Barry Berman: Marketing (Collien Macmillan)
Zikmund G William: Marketing (5th edition) (West Publishing Company2000)
Learning Outcome:
Advertising
Unit 3: Advertising Media & Advertising Agency: Print Media: Newspaper, Magazine,
Poster, And Direct Mail – Electronic Media: Radio and Television – Concept of Out-of-
Home Media (OOH) and Indoor Media – New Media: Online Ads, Blogs, Spam – Media
Mix – Media Planning – Media Strategy -Role of an Ad Agency -Various Departments of an
Ad Agency -Campaign Planning
Suggested Readings:
Learning Outcome:
Unit1: PR –Concepts, function, elements and component of PR, Brief History of Public
Relation. The Evolution of PR- the Pioneers and their Works (Ivy Lee and Edward Burney),
The PR Process: Defining the Problem, Why it is Problem, the Strategy, Media Selection,
Feedback and Evaluation; Laws and Ethics in PR-PRSA and PRSI, Case Studies
Unit 5: PR in the age of New Media: Scope, Challenges and Opportunities, Social Media –
Platforms, Analytics and Campaigns, Online PR Strategies Building Brand Reputation
Management, Relationship Building in an Internet age – How organizations use websites,
social networking sites and other digital platforms to communicate with their Stakeholders
and Media.
Suggested Readings:
Learning Outcome:
Demonstrate and employ the use of data to support dynamic user interaction with
digital content.
Discuss and analyse how public relations concepts are used in public and private
sector practice.
Apply a body of theoretical and practical knowledge and specific skills in public
relations in which to base your professional practice or future study
Consumer Behaviour
Unit 2: The Consumer Behaviour Mapping and the Consumption Decision Making journey
and Process, Role of Consumption and Emerging Consumerist Tendencies and Lifestyle,
Need for Pre and Post Consumption Behaviour Mapping, Factors influencing Consumer
Behaviour, Importance of Understanding Multi-Cultural Consumer Behaviour, Consumer
Segmentation and its Importance in Marketing Strategy, Segmentation Parameters and
Framework – Demographic, Psychographic and Usage-Graphic Segmentations
Suggested Readings:
Peter J Paul & Olson Jerry C: Consumer Behaviour- Marketing Strategy Perspective
(Illinois: Richard Irwin Inc, 1987)
Zikmund G William: Marketing (5th edition) (West Publishing Company2000)
Learning Outcome:
To define the conception of consumer behaviour and reveal its importance in the
context of marketing.
To identify factors that influence consumer behaviour.
To describe the target market and determine the positioning strategy according to
consumer characteristics and behaviour
Unit 1: Writing for Print Journalism: writing longer news story, Inverted pyramid, writing for
Broadcast Journalism- TV broadcast script writing, Introduction to feature writing/personality
profile, Writing Feature Stories
Unit 2: Writing Advertising Copy, Writing for Public Relations: how to write a news release
Unit 3: Begin online news writing, online content editor, Writing for Web Journalism, How
to write online news story and best news Web sites, Social media networks, Introduction to
blogging
Suggested Reading:
Stovall, James Glen. Writing for the Mass Media. Eighth Edition. Boston: Allyn and
Bacon. 2006.
Goldstein, Norm, editor. The Associated Press Stylebook and Libel Manual. Addison
Wesley Publishing. (2009 or later)
Learning Outcome:
Employee communication
Unit 1: Define employee communication, its two subtypes, and how it differs from other
types of corporate communication.
Unit 3: Organizing for internal communication, identifying the internal audience, developing
the internal situation analysis.
Unit 5: Explain the role of employee communications in developing and maintaining positive
internal stakeholder relationships leading to business performance. Constructive strategies to
deal with inter-organizational conflict. What is organizational identification, and what is the
role of employee communication in maintaining or developing it? - Discuss organizational
silence: what causes silence to develop, and how does it impact employee participation?
Internal communications messaging and strategies
Suggested Reading:
Learning Outcome
Corporate Communication
Suggested Reading:
Learning Outcome
Students have a basic understanding of what corporate communication is, what its
role in corporations is, and the different perspectives on corporate communication
Crisis Communication
Unit 1: An introduction to crisis and issues management from public relations and
engagement perspective, the anatomy of an issue or crisis and the corresponding issue
management or crisis response campaign, analyze a crisis, Communicating Risk
Unit 3:Rumors and Cyber crises, Natural Disasters, Cultures: Foreign and Domestic,
Consumer-Related Crises, Managing message in issue and crisis campaigns, Managing media
in issue and crisis campaigns
Suggested Reading:
Learning Outcome
Communication Research
Unit 1: Research: Types and Process: Meaning and objectives of research, Types of
research, Research Approaches – quantitative and qualitative, Research Process – the steps
involved, Defining the research problem
Unit 2: Research Design and Sampling: Defining the research design, Features of a good
design, Concepts relating to research design, Types of research design, Sampling – Steps in
sampling design, sampling procedure, Types of sampling – Probability and Non-Probability
Hypothesis – its characteristics, testing of hypothesis
Unit 3: Tools of Data Collection: Primary and secondary data, Observation method,
Interview method, Collection of data through questionnaire, Collection of data through
schedule, Content Analysis, Case Study Method
Unit 4:Survey as Data Collection Technique: Survey – Meaning, concept and utility
Planning, organizing and conducting survey, Public opinion survey – methods used by print
and electronic media, Election related survey – opinion poll and exit poll,. Readership
survey– NRS, Viewership survey – TRP
Unit 5 :Data analysis and Report Writing: Processing of data – editing, coding,
classification, tabulation, Analysis of data, Measures of central tendency – Mean, median and
mode, Interpretation of data – inferences drawn from the study, Report writing – steps
involved, layout of the research project, Measuring impact, evaluation, monitoring and
feedback
Unit 6: Social Media Metrics: Measuring the impact of social media, what can we measure?
Which measures matter most?
Suggested Reading:
• Booth, W., Colomb, G., & Williams, J. (1995). The craft of research. Chicago:
University of Chicago Press.
• Morgan, S. E., Reichert, T., & Harrison, T. R. (2002). From numbers to words:
Reporting statistical results for the social sciences. Boston, MA: Allyn & Bacon.
• Rubin, R. B., Palmgreen, P., & Sypher, H. E. (1994). Communication research
measures: A sourcebook. New York: Guilford Press.
• Rubin, R. B., Rubin, A. M., & Piele, L. J. (1999). Communication research:
Strategies and sources. (5th Ed.). Belmont, CA: Wadsworth.
Strategic Marketing
Unit 1: Strategy Formulation – Vision, Mission, Objectives and Goals of business and their
relationship with Strategic Marketing Management. Considerations for formulation of
marketing strategies for all components of Product, Price, Promotion and Distribution.
Unit 5: Specific strategy initiatives – New product development and introduction strategies,
Planned or unplanned strategy withdrawals / obsolescence, Contingency / alternative strategic
planning, Brand Strategies in FMCG markets, Rural and export marketing strategies,
Marketing strategies for IT and ITES industries.
Unit 6: Marketing Strategy Evaluation – Marketing Audits & their scope – Measurement
of Marketing Performance and its feedback to next year’s marketing strategy formulation.
Suggested Reading:
Learning Outcome
Unit 1: Introduction to CSR: (i) Key components of CSR: Improving Risk Management
and Accountability; and Creating Shared Value and Opportunity (ii) Key components of CSR
governance: Public Governance; Corporate Governance; and Civic Governance
Unit 2: Evolution of CSR -CSR and the law of economics - CSR and social legitimacy- CSR
expectations in rich and in poor societies -The evolving role of stockholders -The iron law of
social responsibility- Moral and economic arguments for CSR
Unit 3: The Role of Stakeholders in CSR - Stakeholder advocacy - The role of business in
society- Consumers' awareness and willingness to pay for socially responsible corporate
behaviour - The communications revolution and its impact on CSR - Globalization and CSR -
Different stakeholders, different perspectives- Success and failure with CSR initiatives -
Corporate response to citizen demands via CSR - The five stages of organizational growth in
CSR
Suggested Reading:
Learning Outcome
This course aims to provide students with a foundation of concern on what is and
what should be the relationship between global corporations, local business entities,
government of countries and individual citizens.
Unit 2: Introduction to SMM: What is Social Media? SMM Vs. SMO, Benefits of using
SMM, Social Media Statistics, Why use Social Media Marketing, Social Media Strategy
,Impact of Social Media on SEO
Unit 3: Inbound Marketing: what is Inbound Marketing? Why use inbound marketing,
Understanding the target audience, Stages of Inbound Marketing, Types of Content for
marketing, content generation ideas, Content Marketing Strategy
Unit 4: Defining Digital Advertising: Evolution and Current Status, Digital Media
Landscape, E-mailers and Search Engine Optimization, Mobile Marketing
Suggested Readings:
Bird Drayton: Common Sense Direct & Digital Marketing (Kogan Page India Ltd,
2008)
Manukonda R.: Advertising Promotions and News Media (DPS Publishing House
India, 2013)
Vilanilam J. V. & Varghese A.K: Advertising Basics (Sage Publications, India, 2012)
Learning Outcome:
Unit 1: Legal Framework Pertaining to Marketing: Consumer Rights, Drug and Cosmetic
Act etc. Legal Issues in Product Development, Intellectual Property Rights- Patent Laws,
Copyright Act and Design Act, Pricing Decisions, The Competition Laws: Competition Act
2002 and 2007, the Role of Competition Commission of India, Digital Laws- Types of cyber
crimes - Information Technology Act, TRAI and Various Ethical Issues.
Unit 2: Advertising ethics: social responsibility and self regulation, Advertising agencies,
Advertising Standards Council of India & case studies, Laws relating to advertising and
article 19(1) & 2 of constitution, sections relating to advertising in IPO Code 1868 and Indian
Contract Act 1872, Advertising code of publishing advertisements in print and electronic
media, Young Persons Harmful Publication Act 1956, Censorship and Advertising, Patents &
Trademarks Act.
Suggested Readings:
Learning Outcome:
Understand the role and importance of ethical decision making in the marketing
environment.
Able to apply a range of theories to analyse opportunities in more complex marketing
concepts