Appendix I

SEMESTER SEPTEMBER 2017

4/17/34

Marking Scheme for Industrial Visit Report

Quality Management Assignment

Subject code and Subject title: PMS 3383 Quality Management

Element Marks Marks

Allocation Given

1. Determine the TWO (2) objectives of this 2 marks

industrial visit.

2. Design of goods and services and customer

satisfaction
What good or service the company offer?
Does the company meet the customer 2 marks
expectations?
Does the organization measure and monitor 2 marks
the level of customer satisfaction?
2 marks

3. Managing quality
How does the company define quality?
Who is responsible for quality? 2 marks
Does the employees aware of the importance
of quality? 2 marks
Is formal training in TQM or other quality
improvement philosophies given to
2 marks
employees?
Does the organization have a quality
improvement program? 2 marks
Does the organization face with any
obstacles in the implementation of TQM 2 marks
program?
What kind of quality tools applied in the
company?
Examine the quality control in the company.
 Appendix I

Does the company measure the financial

performance after the implementation of
TQM? 2 marks

2 marks

2 marks

2 marks
4. JIT
Does the company applied JIT concept?
Explain.
How frequent does the company conducts 2 marks
inventory inspection?
2 marks
5. Analyse the quality issues arise in the company. 3 marks

6. Recommend solutions on the quality issues arise 3 marks

in the company.

7. What have you learned from this visit? 2 marks

8. Attendance 2 marks

Total 40 marks

Comments : __________________________________________________________

__________________________________________________________

Markers name : PUAN NORLIANA AHMAD SHAH

Markers signature : ________________

Date : ________________