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Is Desktop-as-a-Service a Good
Choice for Midsize Enterprises?

Nathan Hill

2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in
any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on
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or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research
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on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity."
Are You Ready for Cloud Desktops?
Are They Ready for You?

2014 Gartner, Inc. and/or its affiliates. All rights reserved.


Key Issues

1. What desktop as a service (DaaS) is and its


maturity in the market today
2. Which use cases that are a good fit for DaaS
3. Which providers have DaaS solutions that are a
good fit for midsize organizations

2014 Gartner, Inc. and/or its affiliates. All rights reserved.


Key Issues

1. What desktop as a service (DaaS) is and its


maturity in the market today
2. Which use cases that are a good fit for DaaS
3. Which providers have DaaS solutions that are a
good fit for midsize organizations

2014 Gartner, Inc. and/or its affiliates. All rights reserved.


What Is DaaS? Answer:
A Service Model, Not an Architecture
Third-party Provider

Data The Basics:


Profiles $/PUPM
Standard
Offerings
Licensing
Varies
Generic
Services
Variety of Devices

Added on
Mac's Tablets Think
Thin
Clients Cable-TV
Device
Neutrality
On/Off-prem.
Options
Smartphones
Desktops Laptops
2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Polling Question #1: What Percentage of
Your Users Will Be Using DaaS in 2017?

Less than 10%


10-25%
25-50%
50-75%
75-100%

2014 Gartner, Inc. and/or its affiliates. All rights reserved.


The Way a Cloud-enabled Desktop Works
1. User crosses WAN to
get to desktop
Cloud-based Desktop
2. User needs apps/data
from local data center,
desktop crosses WAN
to get resource
Latency = Latency x 4
3. App/Data responds to
desktop request by
sending content across
WAN
4. Desktop updates with
Application or Data
content and sends
across WAN to user
2014 Gartner, Inc. and/or its affiliates. All rights reserved.
DaaS Checklist
Is the network reliable?
Is the VM safe?
Is the storage secure?
Can the solution be properly licensed?
If the DaaS provider was compromized how
does that affect our business?

Understand the perspective of IT


operations, security and the business.

2014 Gartner, Inc. and/or its affiliates. All rights reserved.


DaaS Perception vs. Reality
Customers Need Customers Get
Precanned configurations that offer
Full Windows experience
limited flexibility
User-installed applications, data,
Data only
settings
Native user interface (UI) experiences
Square pegs into round holes
on non-PC devices
The provisioning of an instance only,
Support, help desk, break-fix, training
and not the sticky stuff that surrounds it

Consistent SLAs Variable SLAs

Full fidelity pricing begins around 50,


Price points for full fidelity in the 20 to
can go as high as 100 per user/per
30 per user/per month range
month

2014 Gartner, Inc. and/or its affiliates. All rights reserved.


DaaS Architecture Options

BYO Licence SPLA SPLA


VDA / SA RDS SAL RDS SAL

DaaS is a service model, not an architecture


2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Key Issues

1. What desktop as a service (DaaS) is and its


maturity in the market today
2. Which use cases that are a good fit for DaaS
3. Which providers have DaaS solutions that are a
good fit for midsize organizations

2014 Gartner, Inc. and/or its affiliates. All rights reserved.


Polling Question #2: Why are you most
interested in Desktop as a Service?
Cost
Move Capex to Opex, move to a subscription service model
Agility
Scale desktop volumes up and down as needed
Free IT to focus on Growth initiatives
Staffing and Skills
Insufficient staff to manage our desktop estate
Decrease provisioning time
Security
Provide a better business continuity solution
Other

2014 Gartner, Inc. and/or its affiliates. All rights reserved.


Initial Use Cases
Contractors &
3rd Party Access

Tablets

PCs

Desktop
Recovery Any Device

BYOD
2014 Gartner, Inc. and/or its affiliates. All rights reserved.
"Trust Nothing" Is a Real Choice
Centralized Remote, Online
Business Data, Apps Access
High Portability
Excellent Protection

Online Only

2014 Gartner, Inc. and/or its affiliates. All rights reserved.


Deliver Windows Apps to the Right Devices

Remote Windows
Desktops/Apps

Good User Poor User


Experience Experience

Windows Laptops Macbooks Windows Tablets iPads Smartphones

2014 Gartner, Inc. and/or its affiliates. All rights reserved.


Moving Everything to the Cloud?
Cloud
Desktop
Local
Productivity
Tools
Cloud
Services
Minimal
Legacy
=
More Viable
Use Case?
2014 Gartner, Inc. and/or its affiliates. All rights reserved.

17
Key Issues

1. What desktop as a service (DaaS) is and its


maturity in the market today
2. Which use cases that are a good fit for DaaS
3. Which providers have DaaS solutions that are a
good fit for midsize organizations

2014 Gartner, Inc. and/or its affiliates. All rights reserved.


DaaS From Service Providers Extending
Their Web Hosting and Cloud Platforms

DaaS Faces Different Security and Compliance Issues Across the


Globe Is Country- and Industry-specific Hosting Economical?

2014 Gartner, Inc. and/or its affiliates. All rights reserved.


Is DaaS Ready for Midsized
Organizations?
DaaS today has a closer resemblance to IaaS
and can be used in the right use cases but
organizations should proceed with caution.

However Midsized organizations have the most to


gain from DaaS deployment in the short term

2014 Gartner, Inc. and/or its affiliates. All rights reserved.


Action Plan for IT Leaders
Monday Morning:
- Collect security and end-user computing policies that exist in your
the organization.

Next 90 Days:
- Get details on existing BYOD projects and BYOD implementation
requirements.
- Assess which use cases would initially benefit from using an externally
hosted DaaS solution; especially when provisioning third-parties and
contractors.
- Don't treat all users the same way segment your base based on
geography, platform, data needs, security, and costs.

Next 12 Months:
- Consider deploying DaaS as a means to provision Windows desktops to
BYOD environments or as a replacement to traditional PCs for specific
high-value use cases where internal investment in desktop virtualization
technologies would prove challenging.
2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Recommended Gartner Research
Introducing the Spectrum of Trust for Mobile
Enterprise Design
John Girard and others (G00261172)
New Options for Midsize Enterprises Looking to
Deploy Desktop Virtualization
Nathan Hill and Mark A. Margevicius (G00256419)
Cutting Through the Myths and Realities of BYOD and
HVD
Nathan Hill and others (G00249116)
Magic Quadrant for End-User Outsourcing Services,
Europe
Gianluca Tramacere and others (G00261223)
Bring Your Own Device: The Results and the Future
David Willis (G00264028)
How to Implement and Execute a BYOD Program
Michael Disabato (G00259023)
For more information, stop by Gartner Research Zone.
2014 Gartner, Inc. and/or its affiliates. All rights reserved.
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