Move in

Guide
This guide is designed
to provide you with some
useful tips when moving
into your new home at
East Village.

Moving home can be a busy and stressful

time and we understand that there can be
a lot of arrangements to make. We have put
together this booklet to help you with some
of the things you will need to organise
running up to your move in date.
Six things to do before you move in

1. Sign up for your utilities 2. Register with My Newham 4. Prepare for your unlimited 6. Planning your post,
and Council Tax the local authority portal broadband and landline calls packets and parcels

The following providers need to be East Village is within the London We have arranged with Hyperoptic, Naturally, tell everyone you are
contacted and registered with: Borough of Newham which has an a major UK telecommunications moving house and if you plan
excellent portal for residents that provider, for all residents to be to sign up to the Royal Mails
East London Energy
allows you to: offered (for free) a 20Mbps mail re-direction service,
Heating & hot water
broadband service, as well as free please remember they need
T: 0800 999 3080 Register and pay Council Tax
landline calls at weekends and a minimum five days notice.
E: enquiries@eastlondonenergy.co.uk
Get onto the Electoral Roll weekday evenings.
W: eastlondonenergy.co.uk If you would like to limit the
Request the collection of bulky For an additional 10 per month amount of junk mail, please
EDF
waste (might be useful when Hyperoptic can provide a 100Mbps consider registering with the
Electricity
you move in, so the sooner you service and for 20 per month a Mail Preference Service:
T: 0800 056 6341
register the better) 1000Mbps service. mpsonline.org.uk/mpsr/
W: my.edfenergy.com/myaccount/login
Purchase on-street parking for Your Relationship Management When you register your details
Thames Water
you and your visitors. Team will be issuing details of for the Electoral Roll you can
T: 0800 980 8800
how to sign up for the free and choose not to appear on the
W: customerhelp.thameswater.co.uk
enhanced services very shortly. public version, which some local
Newham Council 3. Planning any work to authorities sell to direct mailing
Council Tax personalise your home companies. Both measures should
T: 020 8430 2000 5. Review your cooking help make sure your post box
E: council.tax@newham.gov.uk equipment doesnt fill up too quickly.
If you want to personalise your home
 yperoptic
H (e.g. putting up shelves, painting There is a package / parcel
Broadband walls etc.) please speak with your All East Village properties have a acceptance and holding service
T: 0333 332 1111 Relationship Management Team Bosch induction hob. This means provided by Team East Village at
W: hyperoptic.com who can provide support and only steel and cast iron pans can 80 Celebration Avenue. You will
guidance. be used. need to complete a parcel
We will have given East London registration form to access
Energy (ELE) your contact details. For more information on how to the service.
ELE will then send you a copy of their use your hob:
Residential Supply Agreement (RSA) Please note pick up times are
for you to review and sign. youtube.com limited to the following:
watch?v=BkkbIJ7okRY
You can find out more about ELE on Monday to Friday
their website and review the RSA at: 2pm 7.30pm
eastlondonenergy.com/files
Saturday
9am 12.45pm

0304
Six tips for your moving in day
1. Finding us by road
If you or your removals company
are coming by road please note
that not all of the route planning
websites have updated their
postcode databases.
The following website, however,
stands out for its accuracy:
routes.tomtom.com
2. Parking your removals
vehicle
On-street. The on-street parking is
controlled by the London Borough
of Newham who operate a pay
and display system. Spaces cannot
be guaranteed.
Off-street. Parking within the
building car park may be possible
if you have a vehicle with a height
less than 2.1 metres.
Your Relationship Management
Team can reserve a temporary
bay for you but this will be subject
to availability.
Please do contact us in advance
of your move in if you would like
us to reserve a bay.
0506
3. Getting your belongings 4. Using the lift 5. Packing material disposal
into the property
As there are other people living in We have limited space in the refuse
Please note the following dimensions your building we cannot provide and recycling areas, so please
that you or your removals company you with exclusive use of the lift on ensure that your removal firm takes
may find helpful: the day of move in. as many waste items off site on the
day as possible. There are recycling

Building ground floor main door We will, however, take the utmost
bins in the bin stores for all your
W 940 / 1650 mm H 2100 mm care in scheduling other move ins so
cardboard and other recyclable
as to minimise the risk of congestion

Building ground floor main packing material and general waste
on the day, but invariably there may
staircase door bins for anything else.
be times when you may have to wait
W 850 mm H 2000 mm for the lift.

Lift car door Our colleagues at Team East Village 6. Food
W 1000 mm H 2100 mm will ensure that the lift is protected if

Lift car requested but please try and prevent
We will have switched on your
W 1200 mm H 2250 mm damage to the lift by not putting too
fridge and freezer so you can
D 2300 mm much in it at any one time.
transfer any chilled and frozen
Please note: The maximum weight food as safely as possible.

Stairs (common areas)
W 900 mm handrail to handrail in the lift is 1,275 kg.

Apartment front door
W 880 mm H 2040 mm

Townhouse front door
W 850 mm H 2000 mm

Townhouse staircase
W 850 mm handrail to handrail

All internal doors
W 850 mm H 2000 mm
(W Width / H Height / D Depth)
On your moving in day
1. Your moving in day
We will meet you on the day
you move in and provide you
with your fob or key as applicable,
show you how to use these and
show you around your home.
If you would like to see who you
are meeting, please refer to the
Relationship Management
Team pages on our website:
getlivinglondon.com/about/
meet-the-team/relationship-
management
We will test the smoke alarms in
advance of your move in. On the
day you move in, we will go through
how to set your heating and anything
else (such as home cooling) that may
be applicable.
We totally understand that there is
a lot to take in and do on the day
itself, so we provide manuals in
every home and your Relationship
Management Team is only a
telephone call or an email away
if you need any help.
If you would like to go through
the familiarisation of your home
in advance of your move in day,
please let us know.
0708
2. After move in care
Shortly after you move in, you will
receive a copy of your inventory and,
if applicable, a certificate confirming
the registration and protection of
your deposit with the TDS where
applicable. Please double check the
details and if you have any comments
about the contents of the inventory
please let us know a maximum of
7 calendar days after it has been sent
to you if you have any amendments.
If we do not hear from you, that is
absolutely fine too, it means that the
contents of the inventory have been
deemed to be accurate.
Your Senior Relationship Manager
will give you a call a few days after
you have moved in to check how
things are going.
We provide an out of hours service
for our residents, and to keep things
simple the number on your key tag
will automatically divert to Team
East Village Security, who look after
our lines when our office is closed.
3. Additional Information
Everyone accumulates more items
than they actually need and over
time, space can become limited.
Please contact your Relationship
Manager at any time during your
tenancy if you wish to have some
on-site storage we have storage
pods available for hire in our
undercroft parking areas so your
items can remain close by and
very accessible whenever you
need them.
At East Village, you have the freedom
to decorate your home and make it
feel like your own. You can hang
pictures and even paint a wall.
We have a highly-skilled Home
Plus Team on-site, with handymen
who are at hand to deal with
maintenance issues.
We will leave spare light bulbs in
your home. They are specific to the
make of fitting. If you require any
additional light bulbs, please get in
touch with your Relationship
Management Team.
We regularly provide updates on
the happenings around East Village
including new retailer openings and
events. All East Village residents also
receive our quarterly newsletter,
On Your Doorstep, with community
and neighbourhood news.
We also organise bi-monthly Lates
at the Get Living London Welcome
Office and provide a platform for
our residents to say hello to their
Relationship Management Team
and meet their neighbours!
Theres lots to see and do in East
Village. From the Waterglades at the
edge of Queen Elizabeth Olympic
Park, to the orchard in Mirabelle
Gardens. Theres also a host of cafs,
bar, restaurants and shops offering
fresh coffee, tasty cocktails,
delicious food and services such as
dry cleaning, physiotherapy, bike
repairs, Pilates and guitar tuitions
among others. You will find a handy
map of the village highlighting all
the buildings, retailers and key areas
on the next page.
Get to know your new Key Restaurants, Bars & Cafs

neighbourhood
ACADEMY
LEE VALLEY VELOPARK & COMMUNITY
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STRATFORD FUTURE HOME OF
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STATION GARDENS

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WESTFIELD STRATFORD CITY STRATFORD STATION AND
AND STRATFORD TOWN CENTRE STRATFORD TOWN CENTRE
OLYMPIC STADIUM / COPPER BOX /
HACKNEY WICK / STRATFORD / BOW / AQUATICS CENTRE
03 08 10 17 20
QUEEN ELIZABETH OLYMPIC PARK

0910
Checklist of who to contact
with your new address
Utilities Personal
Heating Driving Licence (DVLA)

Electricity Telephone (mobile)

Water Gym membership

Telephone (landline) HMRC (Self Assessment only)

Societies, clubs and charities

Finance
Bank Family
Credit card provider Schools

Store cards Family and friends

Employer
Home
Insurance Broadband provider

Health / dental TV Licence

Contents Council Tax for your

current Local Authority
Vehicles

Product warranties / service

agreements

Health
GP

Dentist

Customer Service Feedback

Get Living London is committed to delivering an excellent customer experience. To support this
ethos we have appointed RealService, an independent research consultancy, to gather the views
and opinions ofour residents. We have therefore asked RealService to invite you to participate in
either a web survey or a brief telephone interview. We do hope youll support this process but if
you do not wish to be contacted then please advise your Relationship Management Team and
we will remove you from their contact list. getlivinglondon.com