Professional Documents
Culture Documents
Gender Gender
Age Age
Educational qualification E.Qualification
Experience Work Exp
The quality of services provided to you by bank in case of having any query are
service
What you think the Interest charged on home loans is interest
What is your opinion on the service charges on E-Transaction (Internet
Banking) : Internet Banking
If bank starts to provide Interest on FD at 1.25% per month , then would you like
to Purchase FD
Are you satisfied with the interest rates offered and charged? Interest rates
Do you think bank should put more focus on marketing of their Financial
marketing
products
Do you think that marketing strategy of Financial Products of the bank is proper proper or require
or require changes changes
Do you think Bank should introduce more Financial Products more Financial Products
Do you think charges levied by bank for ATM Transaction beyond monthly
ATM
transaction limit, should be withdrawn
PG1 1 2 2 2 2 1 2 2 2 2 2
PA2 4 4 3 5 3 3 3 3 2 3 3
PQ3 2 2 3 2 2 2 3 2 2 2 3
PE4 5 5 3 1 3 3 2 3 2 4 3
V01
2 3 2 2 2 2 2 3 2 2 2
V02 2 2 3 2 3 3 3 2 3 3 3
V03
2 3 3 2 2 5 5 2 2 1 2
V04
2 2 4 3 2 2 2 3 1 4 2
V05 2 3 2 3 3 3 2 4 2 2 3
V06
2 2 3 3 2 2 2 2 3 2 2
V07
5 3 2 3 2 2 5 2 5 3 2
V08
2 1 2 3 2 2 2 2 3 2 2
V09
2 1 3 4 1 2 3 2 4 1 2
12 13 14 15 16 17 18 19 20 21 22 23 24 25
2 1 2 2 2 2 1 2 2 2 1 2 2 2
3 3 3 3 2 4 2 3 2 2 3 3 3 3
3 3 2 2 1 4 4 2 4 1 2 2 2 2
3 4 2 2 2 2 1 3 2 2 3 2 3 4
3 2 2 2 2 2 2 2 3 2 3 2 2 1
3 2 3 2 2 3 2 3 2 2 1 2 3 5
2 2 5 5 2 2 2 2 3 1 1 2 2 3
2 1 2 3 4 3 5 3 4 2 2 2 3 2
3 2 3 4 3 4 3 2 5 4 4 2 2 2
2 2 2 2 2 3 2 3 3 2 2 2 2 2
3 3 2 2 3 3 3 3 4 4 4 2 3 2
2 2 2 4 2 3 2 3 3 2 2 2 3 2
2 1 2 1 4 3 3 3 5 2 2 2 2 4
26 27 28 29 30
2 2 2 1 2
3 2 3 1 3
1 1 2 1 5
3 1 2 1 3
3 2 2 2 3
3 3 3 2 2
3 3 5 2 3
2 3 3 3 3
2 3 4 2 3
2 2 2 2 3
3 3 2 2 2
2 2 3 2 2
2 1 2 2 1
Descriptive Statistics
Variable Mean Median Mode Standard Sample Kurtosis Skewness Range Minimum
Deviation Variance
V01 2.20 2.00 2.00 0.48 0.23 0.50 0.55 4.00 1.00
V02 2.57 3.00 3.00 0.73 0.53 3.15 0.90 4.00 1.00
V03 2.63 2.00 2.00 1.22 1.48 0.16 1.02 4.00 1.00
V04 2.63 2.50 2.00 0.93 0.86 0.20 0.55 4.00 1.00
V05 2.87 3.00 2.00 0.86 0.74 -0.44 0.62 4.00 1.00
V06 2.23 2.00 2.00 0.43 0.19 -0.26 1.33 4.00 1.00
V07 2.90 3.00 3.00 0.96 0.92 0.20 0.96 4.00 1.00
V08 2.27 2.00 2.00 0.58 0.34 1.69 1.03 4.00 1.00
V09 2.30 2.00 2.00 1.09 1.18 -0.07 0.73 4.00 1.00
Maximu Sum Count Confidence
m Level(95.0%)
5.00 66.00 30.00 0.17
5.00 77.00 30.00 0.26
5.00 79.00 30.00 0.44
5.00 79.00 30.00 0.33
5.00 86.00 30.00 0.31
5.00 67.00 30.00 0.15
5.00 87.00 30.00 0.34
5.00 68.00 30.00 0.21
5.00 69.00 30.00 0.39
V01
Ma l e Tota
PG1
Ma l e Tota l
Overall Average Score Analysis
Variable Highly Agree Neutral Disagree Highly total Grant Grant Avera Low Lower Middle
Agree score score score disagree score Mac Min ge score HL HL
score score score score Score
5
5
5
5
5
5
5
5
5
V01
Var code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
PG1 1 2 2 2 2 1 2 2 2 2 2 2 1 2 2 2 2 1 2 2 2 1 2 2 2 2 2 2 1 2
V01 2 3 2 2 2 2 2 3 2 2 2 3 2 2 2 2 2 2 2 3 2 3 2 2 1 3 2 2 2 3
V02 2 2 3 2 3 3 3 2 3 3 3 3 2 3 2 2 3 2 3 2 2 1 2 3 5 3 3 3 2 2
V03 2 3 3 2 2 5 5 2 2 1 2 2 2 5 5 2 2 2 2 3 1 1 2 2 3 3 3 5 2 3
V04 2 2 4 3 2 2 2 3 1 4 2 2 1 2 3 4 3 5 3 4 2 2 2 3 2 2 3 3 3 3
V05 2 3 2 3 3 3 2 4 2 2 3 3 2 3 4 3 4 3 2 5 4 4 2 2 2 2 3 4 2 3
V06 2 2 3 3 2 2 2 2 3 2 2 2 2 2 2 2 3 2 3 3 2 2 2 2 2 2 2 2 2 3
V07 5 3 2 3 2 2 5 2 5 3 2 3 3 2 2 3 3 3 3 4 4 4 2 3 2 3 3 2 2 2
V08 2 1 2 3 2 2 2 2 3 2 2 2 2 2 4 2 3 2 3 3 2 2 2 3 2 2 2 3 2 2
V09 2 1 3 4 1 2 3 2 4 1 2 2 1 2 1 4 3 3 3 5 2 2 2 2 4 2 1 2 2 1
Average Average
score of score of Total
Female 1 male 2
6 24 30
2.17 2.21 2.20
2.00 2.71 2.57
2.33 2.71 2.63
2.50 2.67 2.63
2.67 2.92 2.87
2.00 2.29 2.23
3.17 2.83 2.90
2.00 2.33 2.27
2.00 2.38 2.30
PG1
1 2 3 4 5 6 7 8 9
10 11 12 13 14 15 16 17 18
19 20 21 22 23 24 25 26 27
PA2 4 4 3 5 3 3 3 3 2 3 3 3 3 3 3 2 4 2 3 2 2 3 3 3 3 3 2 3 1 3
V01 2 3 2 2 2 2 2 3 2 2 2 3 2 2 2 2 2 2 2 3 2 3 2 2 1 3 2 2 2 3
V02 2 2 3 2 3 3 3 2 3 3 3 3 2 3 2 2 3 2 3 2 2 1 2 3 5 3 3 3 2 2
V03 2 3 3 2 2 5 5 2 2 1 2 2 2 5 5 2 2 2 2 3 1 1 2 2 3 3 3 5 2 3
V04 2 2 4 3 2 2 2 3 1 4 2 2 1 2 3 4 3 5 3 4 2 2 2 3 2 2 3 3 3 3
V05 2 3 2 3 3 3 2 4 2 2 3 3 2 3 4 3 4 3 2 5 4 4 2 2 2 2 3 4 2 3
V06 2 2 3 3 2 2 2 2 3 2 2 2 2 2 2 2 3 2 3 3 2 2 2 2 2 2 2 2 2 3
V07 5 3 2 3 2 2 5 2 5 3 2 3 3 2 2 3 3 3 3 4 4 4 2 3 2 3 3 2 2 2
V08 2 1 2 3 2 2 2 2 3 2 2 2 2 2 4 2 3 2 3 3 2 2 2 3 2 2 2 3 2 2
V09 2 1 3 4 1 2 3 2 4 1 2 2 1 2 1 4 3 3 3 5 2 2 2 2 4 2 1 2 2 1
analysis
Age class Age class Age class Age class Age class Total
1 2 3 4 5
1 6 19 3 1 30
2.00 2.17 2.21 2.33 2.00 2.20
2.00 2.33 2.74 2.33 2.00 2.57
2.00 2.17 2.89 2.33 2.00 2.63
3.00 3.17 2.47 2.33 3.00 2.63
2.00 3.33 2.74 3.00 3.00 2.87
2.00 2.33 2.16 2.33 3.00 2.23
2.00 3.67 2.58 3.67 3.00 2.90
2.00 2.33 2.26 2.00 3.00 2.27
2.00 3.17 2.00 2.00 4.00 2.30
PA2
1 2 3 4 5 6
7 8 9 10 11 12
13 14 15 16 17 18
19 20 21 22 23 24
25 26 27 28 29 30
Age cl as s 1 Age cla s s 2 Age cl as s 3 Age cl a s s 4 Age cla s s 5 Tota l
Educational Qualificationwise Average score analysis
Var code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
PQ3 2 2 3 2 2 2 3 2 2 2 3 3 3 2 2 1 4 4 2 4 1 2 2 2 2 1 1 2 1 5
V01 2 3 2 2 2 2 2 3 2 2 2 3 2 2 2 2 2 2 2 3 2 3 2 2 1 3 2 2 2 3
V02 2 2 3 2 3 3 3 2 3 3 3 3 2 3 2 2 3 2 3 2 2 1 2 3 5 3 3 3 2 2
V03 2 3 3 2 2 5 5 2 2 1 2 2 2 5 5 2 2 2 2 3 1 1 2 2 3 3 3 5 2 3
V04 2 2 4 3 2 2 2 3 1 4 2 2 1 2 3 4 3 5 3 4 2 2 2 3 2 2 3 3 3 3
V05 2 3 2 3 3 3 2 4 2 2 3 3 2 3 4 3 4 3 2 5 4 4 2 2 2 2 3 4 2 3
V06 2 2 3 3 2 2 2 2 3 2 2 2 2 2 2 2 3 2 3 3 2 2 2 2 2 2 2 2 2 3
V07 5 3 2 3 2 2 5 2 5 3 2 3 3 2 2 3 3 3 3 4 4 4 2 3 2 3 3 2 2 2
V08 2 1 2 3 2 2 2 2 3 2 2 2 2 2 4 2 3 2 3 3 2 2 2 3 2 2 2 3 2 2
V09 2 1 3 4 1 2 3 2 4 1 2 2 1 2 1 4 3 3 3 5 2 2 2 2 4 2 1 2 2 1
1
7
13
19
25
Age cla s s 1
rage score analysis
Age class Age class Age class Age class Age class Total
1 2 3 4 5
5 16 5 3 1 30
2.20 2.13 2.20 2.33 3.00 2.20
2.40 2.63 2.80 2.33 2.00 2.57
2.20 2.75 2.80 2.33 3.00 2.63
2.80 2.44 2.20 4.00 3.00 2.63
2.80 2.81 2.40 4.00 3.00 2.87
2.00 2.19 2.20 2.67 3.00 2.23
3.00 2.81 3.00 3.33 2.00 2.90
2.00 2.38 2.00 2.67 2.00 2.27
2.20 2.19 2.20 3.67 1.00 2.30
PQ3
1 2 3 4 5 6
7 8 9 10 11 12
13 14 15 16 17 18
19 20 21 22 23 24
25 26 27 28 29 30
Age cla s s 1 Age cl as s 2 Age cl a s s 3 Age cla s s 4 Age cl as s 5 Total
Experiecwise Qualificationwise Average score analysis
Var code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
PE4 5 5 3 1 3 3 2 3 2 4 3 3 4 2 2 2 2 1 3 2 2 3 2 3 4 3 1 2 1 3
V01 2 3 2 2 2 2 2 3 2 2 2 3 2 2 2 2 2 2 2 3 2 3 2 2 1 3 2 2 2 3
V02 2 2 3 2 3 3 3 2 3 3 3 3 2 3 2 2 3 2 3 2 2 1 2 3 5 3 3 3 2 2
V03 2 3 3 2 2 5 5 2 2 1 2 2 2 5 5 2 2 2 2 3 1 1 2 2 3 3 3 5 2 3
V04 2 2 4 3 2 2 2 3 1 4 2 2 1 2 3 4 3 5 3 4 2 2 2 3 2 2 3 3 3 3
V05 2 3 2 3 3 3 2 4 2 2 3 3 2 3 4 3 4 3 2 5 4 4 2 2 2 2 3 4 2 3
V06 2 2 3 3 2 2 2 2 3 2 2 2 2 2 2 2 3 2 3 3 2 2 2 2 2 2 2 2 2 3
V07 5 3 2 3 2 2 5 2 5 3 2 3 3 2 2 3 3 3 3 4 4 4 2 3 2 3 3 2 2 2
V08 2 1 2 3 2 2 2 2 3 2 2 2 2 2 4 2 3 2 3 3 2 2 2 3 2 2 2 3 2 2
V09 2 1 3 4 1 2 3 2 4 1 2 2 1 2 1 4 3 3 3 5 2 2 2 2 4 2 1 2 2 1
erage score analysis
Age class Age class Age class Age class Age class Total
1 2 3 4 5
4 10 11 3 2 30
2.00 2.10 2.45 1.67 2.50 2.20
2.25 2.50 2.64 3.33 2.00 2.57
2.25 3.20 2.45 2.00 2.50 2.63
3.50 2.60 2.55 2.33 2.00 2.63
2.75 3.30 2.82 2.00 2.50 2.87
2.25 2.30 2.27 2.00 2.00 2.23
2.75 3.20 2.55 2.67 4.00 2.90
2.25 2.60 2.18 2.00 1.50 2.27
2.50 2.80 2.00 2.00 1.50 2.30
PE4
1 2 3 4 5 6
7 8 9 10 11 12
13 14 15 16 17 18
19 20 21 22 23 24
25 26 27 28 29 30
Age cl as s 1 Age cl as s 2 Age cla s s 3 Age cl as s 4 Age cl a s s 5 Tota l
Correlation Analysis based on Gender
Var code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
PG1 1 2 2 2 2 1 2 2 2 2 2 2 1 2 2 2 2 1 2 2 2 1 2 2 2 2 2 2 1 2
V01 2 3 2 2 2 2 2 3 2 2 2 3 2 2 2 2 2 2 2 3 2 3 2 2 1 3 2 2 2 3
V02 2 2 3 2 3 3 3 2 3 3 3 3 2 3 2 2 3 2 3 2 2 1 2 3 5 3 3 3 2 2
V03 2 3 3 2 2 5 5 2 2 1 2 2 2 5 5 2 2 2 2 3 1 1 2 2 3 3 3 5 2 3
V04 2 2 4 3 2 2 2 3 1 4 2 2 1 2 3 4 3 5 3 4 2 2 2 3 2 2 3 3 3 3
V05 2 3 2 3 3 3 2 4 2 2 3 3 2 3 4 3 4 3 2 5 4 4 2 2 2 2 3 4 2 3
V06 2 2 3 3 2 2 2 2 3 2 2 2 2 2 2 2 3 2 3 3 2 2 2 2 2 2 2 2 2 3
V07 5 3 2 3 2 2 5 2 5 3 2 3 3 2 2 3 3 3 3 4 4 4 2 3 2 3 3 2 2 2
V08 2 1 2 3 2 2 2 2 3 2 2 2 2 2 4 2 3 2 3 3 2 2 2 3 2 2 2 3 2 2
V09 2 1 3 4 1 2 3 2 4 1 2 2 1 2 1 4 3 3 3 5 2 2 2 2 4 2 1 2 2 1
Correlation
coefficient
0.04 PG1
0.40
0.13
0.07
0.12
0.28
-0.14
0.23 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
0.14