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QUESTIONS Variable description

Gender Gender
Age Age
Educational qualification E.Qualification
Experience Work Exp
The quality of services provided to you by bank in case of having any query are
service
What you think the Interest charged on home loans is interest
What is your opinion on the service charges on E-Transaction (Internet
Banking) : Internet Banking
If bank starts to provide Interest on FD at 1.25% per month , then would you like
to Purchase FD
Are you satisfied with the interest rates offered and charged? Interest rates
Do you think bank should put more focus on marketing of their Financial
marketing
products
Do you think that marketing strategy of Financial Products of the bank is proper proper or require
or require changes changes
Do you think Bank should introduce more Financial Products more Financial Products

Do you think charges levied by bank for ATM Transaction beyond monthly
ATM
transaction limit, should be withdrawn

Gender Female (01)


Male (02)

Age: Below 20 [01]


20-30 [02]
30-40 [03]
40-50 [04]
Above 50 [05]

Education: Below Graduate [01]


Graduate [02]
Post Graduate [03]
Professional [04]
Others [05]

Experience: Below 5 years [01]


05-10 years [02]
10-15 years [03]
15-20 years [04]
Above 20 years [05]
Var code 1 2 3 4 5 6 7 8 9 10 11

PG1 1 2 2 2 2 1 2 2 2 2 2
PA2 4 4 3 5 3 3 3 3 2 3 3
PQ3 2 2 3 2 2 2 3 2 2 2 3
PE4 5 5 3 1 3 3 2 3 2 4 3
V01
2 3 2 2 2 2 2 3 2 2 2
V02 2 2 3 2 3 3 3 2 3 3 3
V03
2 3 3 2 2 5 5 2 2 1 2
V04
2 2 4 3 2 2 2 3 1 4 2
V05 2 3 2 3 3 3 2 4 2 2 3
V06
2 2 3 3 2 2 2 2 3 2 2
V07
5 3 2 3 2 2 5 2 5 3 2
V08
2 1 2 3 2 2 2 2 3 2 2
V09
2 1 3 4 1 2 3 2 4 1 2
12 13 14 15 16 17 18 19 20 21 22 23 24 25

2 1 2 2 2 2 1 2 2 2 1 2 2 2
3 3 3 3 2 4 2 3 2 2 3 3 3 3
3 3 2 2 1 4 4 2 4 1 2 2 2 2
3 4 2 2 2 2 1 3 2 2 3 2 3 4

3 2 2 2 2 2 2 2 3 2 3 2 2 1
3 2 3 2 2 3 2 3 2 2 1 2 3 5

2 2 5 5 2 2 2 2 3 1 1 2 2 3

2 1 2 3 4 3 5 3 4 2 2 2 3 2
3 2 3 4 3 4 3 2 5 4 4 2 2 2

2 2 2 2 2 3 2 3 3 2 2 2 2 2

3 3 2 2 3 3 3 3 4 4 4 2 3 2

2 2 2 4 2 3 2 3 3 2 2 2 3 2

2 1 2 1 4 3 3 3 5 2 2 2 2 4
26 27 28 29 30

2 2 2 1 2
3 2 3 1 3
1 1 2 1 5
3 1 2 1 3

3 2 2 2 3
3 3 3 2 2

3 3 5 2 3

2 3 3 3 3
2 3 4 2 3

2 2 2 2 3

3 3 2 2 2

2 2 3 2 2

2 1 2 2 1
Descriptive Statistics
Variable Mean Median Mode Standard Sample Kurtosis Skewness Range Minimum
Deviation Variance
V01 2.20 2.00 2.00 0.48 0.23 0.50 0.55 4.00 1.00
V02 2.57 3.00 3.00 0.73 0.53 3.15 0.90 4.00 1.00
V03 2.63 2.00 2.00 1.22 1.48 0.16 1.02 4.00 1.00
V04 2.63 2.50 2.00 0.93 0.86 0.20 0.55 4.00 1.00
V05 2.87 3.00 2.00 0.86 0.74 -0.44 0.62 4.00 1.00
V06 2.23 2.00 2.00 0.43 0.19 -0.26 1.33 4.00 1.00
V07 2.90 3.00 3.00 0.96 0.92 0.20 0.96 4.00 1.00
V08 2.27 2.00 2.00 0.58 0.34 1.69 1.03 4.00 1.00
V09 2.30 2.00 2.00 1.09 1.18 -0.07 0.73 4.00 1.00
Maximu Sum Count Confidence
m Level(95.0%)
5.00 66.00 30.00 0.17
5.00 77.00 30.00 0.26
5.00 79.00 30.00 0.44
5.00 79.00 30.00 0.33
5.00 86.00 30.00 0.31
5.00 67.00 30.00 0.15
5.00 87.00 30.00 0.34
5.00 68.00 30.00 0.21
5.00 69.00 30.00 0.39

V01

Mean Medi an Mode Standa rd Devi ation Sa mpl e Va ri ance

Kurtos i s Skewness Range Mini mum Maximum

Sum Count Confidence Level (95.0%)


Overall Percentage Analysis
Variable 5 4 3 2 1 total "5"% "4"% "3"% "2"% "1"% total%

V01 0 0 7 22 1 30 0% 0% 23% 73% 3% 100%


V02 1 0 15 13 1 30 3% 0% 50% 43% 3% 100%
V03 5 0 7 15 3 30 17% 0% 23% 50% 10% 100%
V04 1 4 10 13 2 30 3% 13% 33% 43% 7% 100%
V05 1 6 11 12 0 30 3% 20% 37% 40% 0% 100%
V06 0 0 7 23 0 30 0% 0% 23% 77% 0% 100%
V07 3 3 12 12 0 30 10% 10% 40% 40% 0% 100%
V08 0 1 7 21 1 30 0% 3% 23% 70% 3% 100%
V09 1 4 5 13 7 30 3% 13% 17% 43% 23% 100%
V01

5 4 3 2 1 tota l "5"% "4"% "3"% "2"% "1"% tota l %


Genderwise Percentage Analysis
Var code Total Female Male Total Female
PG1 54 3 2 1 5 4 3 2 1 5 4 3 2 1 5 4 3 2
V01 0 0 7 22 1 0 0 1 5 0 0 0 6 17 1 30 0.00% 0.00% 3.33% 16.67%
V02 1 0 15 13 1 0 0 1 4 1 1 0 14 9 0 30 0.00% 0.00% 3.33% 13.33%
V03 5 0 7 15 3 1 0 0 4 1 4 0 7 11 2 30 3.33% 0.00% 0.00% 13.33%
V04 1 4 10 13 2 1 0 1 3 1 0 4 9 10 1 30 3.33% 0.00% 3.33% 10.00%
V05 1 6 11 12 0 0 1 2 3 0 1 5 9 9 0 30 0.00% 3.33% 6.67% 10.00%
V06 0 0 7 23 0 0 0 0 6 0 0 0 7 17 0 30 0.00% 0.00% 0.00% 20.00%
V07 3 3 12 12 0 1 1 2 2 0 2 2 10 10 0 30 3.33% 3.33% 6.67% 6.67%
V08 0 1 7 21 1 0 0 0 6 0 0 1 7 15 1 30 0.00% 0.00% 0.00% 20.00%
V09 1 4 5 13 7 0 0 1 4 1 1 4 4 9 6 30 0.00% 0.00% 3.33% 13.33%
ntage Analysis
Male Total
1 5 4 3 2 1
0.00% 0.00% 0.00% 20.00% 56.67% 3.33% 100.00%
3.33% 3.33% 0.00% 46.67% 30.00% 0.00% 100.00%
3.33% 13.33% 0.00% 23.33% 36.67% 6.67% 100.00%
3.33% 0.00% 13.33% 30.00% 33.33% 3.33% 100.00%
0.00% 3.33% 16.67% 30.00% 30.00% 0.00% 100.00%
0.00% 0.00% 0.00% 23.33% 56.67% 0.00% 100.00%
0.00% 6.67% 6.67% 33.33% 33.33% 0.00% 100.00%
0.00% 0.00% 3.33% 23.33% 50.00% 3.33% 100.00%
3.33% 3.33% 13.33% 13.33% 30.00% 20.00% 100.00% Tota l Fem

Ma l e Tota
PG1

Tota l Femal e Mal e Total Femal e

Ma l e Tota l
Overall Average Score Analysis
Variable Highly Agree Neutral Disagree Highly total Grant Grant Avera Low Lower Middle
Agree score score score disagree score Mac Min ge score HL HL
score score score score Score

V01 0 0 21 44 1 66 150 30 1.32 1 2.5 3.75


V02 5 0 45 26 1 77 150 30 1.54 1 2.5 3.75
V03 25 0 21 30 3 79 150 30 1.58 1 2.5 3.75
V04 5 16 30 26 2 79 150 30 1.58 1 2.5 3.75
V05 5 24 33 24 0 86 150 30 1.72 1 2.5 3.75
V06 0 0 21 46 0 67 150 30 1.34 1 2.5 3.75
V07 15 12 36 24 0 87 150 30 1.74 1 2.5 3.75
V08 0 4 21 42 1 68 150 30 1.36 1 2.5 3.75
V09 5 16 15 26 7 69 150 30 1.38 1 2.5 3.75
High Quotient Scale remark
score

5
5
5
5
5
5
5
5
5
V01

Hi ghl y Agree s core Agree s core Neutra l s core Di sa gree s core

Hi ghl y di s a gree s core tota l s core Gra nt Ma c s core Grant Mi n score

Average Score Low s core Lower HL Middl e HL

Hi gh s core Quotient Scal e rema rk


Genderwise Average score analysis

Var code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

PG1 1 2 2 2 2 1 2 2 2 2 2 2 1 2 2 2 2 1 2 2 2 1 2 2 2 2 2 2 1 2
V01 2 3 2 2 2 2 2 3 2 2 2 3 2 2 2 2 2 2 2 3 2 3 2 2 1 3 2 2 2 3
V02 2 2 3 2 3 3 3 2 3 3 3 3 2 3 2 2 3 2 3 2 2 1 2 3 5 3 3 3 2 2
V03 2 3 3 2 2 5 5 2 2 1 2 2 2 5 5 2 2 2 2 3 1 1 2 2 3 3 3 5 2 3
V04 2 2 4 3 2 2 2 3 1 4 2 2 1 2 3 4 3 5 3 4 2 2 2 3 2 2 3 3 3 3
V05 2 3 2 3 3 3 2 4 2 2 3 3 2 3 4 3 4 3 2 5 4 4 2 2 2 2 3 4 2 3
V06 2 2 3 3 2 2 2 2 3 2 2 2 2 2 2 2 3 2 3 3 2 2 2 2 2 2 2 2 2 3
V07 5 3 2 3 2 2 5 2 5 3 2 3 3 2 2 3 3 3 3 4 4 4 2 3 2 3 3 2 2 2
V08 2 1 2 3 2 2 2 2 3 2 2 2 2 2 4 2 3 2 3 3 2 2 2 3 2 2 2 3 2 2
V09 2 1 3 4 1 2 3 2 4 1 2 2 1 2 1 4 3 3 3 5 2 2 2 2 4 2 1 2 2 1
Average Average
score of score of Total
Female 1 male 2
6 24 30
2.17 2.21 2.20
2.00 2.71 2.57
2.33 2.71 2.63
2.50 2.67 2.63
2.67 2.92 2.87
2.00 2.29 2.23
3.17 2.83 2.90
2.00 2.33 2.27
2.00 2.38 2.30

PG1

1 2 3 4 5 6 7 8 9

10 11 12 13 14 15 16 17 18

19 20 21 22 23 24 25 26 27

28 29 30 Avera ge s core of Femal e 1 Average s core of mal e 2 Tota l


Agewise Average score analysis
Var code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

PA2 4 4 3 5 3 3 3 3 2 3 3 3 3 3 3 2 4 2 3 2 2 3 3 3 3 3 2 3 1 3
V01 2 3 2 2 2 2 2 3 2 2 2 3 2 2 2 2 2 2 2 3 2 3 2 2 1 3 2 2 2 3
V02 2 2 3 2 3 3 3 2 3 3 3 3 2 3 2 2 3 2 3 2 2 1 2 3 5 3 3 3 2 2
V03 2 3 3 2 2 5 5 2 2 1 2 2 2 5 5 2 2 2 2 3 1 1 2 2 3 3 3 5 2 3
V04 2 2 4 3 2 2 2 3 1 4 2 2 1 2 3 4 3 5 3 4 2 2 2 3 2 2 3 3 3 3
V05 2 3 2 3 3 3 2 4 2 2 3 3 2 3 4 3 4 3 2 5 4 4 2 2 2 2 3 4 2 3
V06 2 2 3 3 2 2 2 2 3 2 2 2 2 2 2 2 3 2 3 3 2 2 2 2 2 2 2 2 2 3
V07 5 3 2 3 2 2 5 2 5 3 2 3 3 2 2 3 3 3 3 4 4 4 2 3 2 3 3 2 2 2
V08 2 1 2 3 2 2 2 2 3 2 2 2 2 2 4 2 3 2 3 3 2 2 2 3 2 2 2 3 2 2
V09 2 1 3 4 1 2 3 2 4 1 2 2 1 2 1 4 3 3 3 5 2 2 2 2 4 2 1 2 2 1
analysis
Age class Age class Age class Age class Age class Total
1 2 3 4 5
1 6 19 3 1 30
2.00 2.17 2.21 2.33 2.00 2.20
2.00 2.33 2.74 2.33 2.00 2.57
2.00 2.17 2.89 2.33 2.00 2.63
3.00 3.17 2.47 2.33 3.00 2.63
2.00 3.33 2.74 3.00 3.00 2.87
2.00 2.33 2.16 2.33 3.00 2.23
2.00 3.67 2.58 3.67 3.00 2.90
2.00 2.33 2.26 2.00 3.00 2.27
2.00 3.17 2.00 2.00 4.00 2.30

PA2

1 2 3 4 5 6
7 8 9 10 11 12
13 14 15 16 17 18
19 20 21 22 23 24
25 26 27 28 29 30
Age cl as s 1 Age cla s s 2 Age cl as s 3 Age cl a s s 4 Age cla s s 5 Tota l
Educational Qualificationwise Average score analysis
Var code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

PQ3 2 2 3 2 2 2 3 2 2 2 3 3 3 2 2 1 4 4 2 4 1 2 2 2 2 1 1 2 1 5
V01 2 3 2 2 2 2 2 3 2 2 2 3 2 2 2 2 2 2 2 3 2 3 2 2 1 3 2 2 2 3
V02 2 2 3 2 3 3 3 2 3 3 3 3 2 3 2 2 3 2 3 2 2 1 2 3 5 3 3 3 2 2
V03 2 3 3 2 2 5 5 2 2 1 2 2 2 5 5 2 2 2 2 3 1 1 2 2 3 3 3 5 2 3
V04 2 2 4 3 2 2 2 3 1 4 2 2 1 2 3 4 3 5 3 4 2 2 2 3 2 2 3 3 3 3
V05 2 3 2 3 3 3 2 4 2 2 3 3 2 3 4 3 4 3 2 5 4 4 2 2 2 2 3 4 2 3
V06 2 2 3 3 2 2 2 2 3 2 2 2 2 2 2 2 3 2 3 3 2 2 2 2 2 2 2 2 2 3
V07 5 3 2 3 2 2 5 2 5 3 2 3 3 2 2 3 3 3 3 4 4 4 2 3 2 3 3 2 2 2
V08 2 1 2 3 2 2 2 2 3 2 2 2 2 2 4 2 3 2 3 3 2 2 2 3 2 2 2 3 2 2
V09 2 1 3 4 1 2 3 2 4 1 2 2 1 2 1 4 3 3 3 5 2 2 2 2 4 2 1 2 2 1

1
7
13
19
25
Age cla s s 1
rage score analysis
Age class Age class Age class Age class Age class Total
1 2 3 4 5
5 16 5 3 1 30
2.20 2.13 2.20 2.33 3.00 2.20
2.40 2.63 2.80 2.33 2.00 2.57
2.20 2.75 2.80 2.33 3.00 2.63
2.80 2.44 2.20 4.00 3.00 2.63
2.80 2.81 2.40 4.00 3.00 2.87
2.00 2.19 2.20 2.67 3.00 2.23
3.00 2.81 3.00 3.33 2.00 2.90
2.00 2.38 2.00 2.67 2.00 2.27
2.20 2.19 2.20 3.67 1.00 2.30

PQ3

1 2 3 4 5 6
7 8 9 10 11 12
13 14 15 16 17 18
19 20 21 22 23 24
25 26 27 28 29 30
Age cla s s 1 Age cl as s 2 Age cl a s s 3 Age cla s s 4 Age cl as s 5 Total
Experiecwise Qualificationwise Average score analysis
Var code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

PE4 5 5 3 1 3 3 2 3 2 4 3 3 4 2 2 2 2 1 3 2 2 3 2 3 4 3 1 2 1 3
V01 2 3 2 2 2 2 2 3 2 2 2 3 2 2 2 2 2 2 2 3 2 3 2 2 1 3 2 2 2 3
V02 2 2 3 2 3 3 3 2 3 3 3 3 2 3 2 2 3 2 3 2 2 1 2 3 5 3 3 3 2 2
V03 2 3 3 2 2 5 5 2 2 1 2 2 2 5 5 2 2 2 2 3 1 1 2 2 3 3 3 5 2 3
V04 2 2 4 3 2 2 2 3 1 4 2 2 1 2 3 4 3 5 3 4 2 2 2 3 2 2 3 3 3 3
V05 2 3 2 3 3 3 2 4 2 2 3 3 2 3 4 3 4 3 2 5 4 4 2 2 2 2 3 4 2 3
V06 2 2 3 3 2 2 2 2 3 2 2 2 2 2 2 2 3 2 3 3 2 2 2 2 2 2 2 2 2 3
V07 5 3 2 3 2 2 5 2 5 3 2 3 3 2 2 3 3 3 3 4 4 4 2 3 2 3 3 2 2 2
V08 2 1 2 3 2 2 2 2 3 2 2 2 2 2 4 2 3 2 3 3 2 2 2 3 2 2 2 3 2 2
V09 2 1 3 4 1 2 3 2 4 1 2 2 1 2 1 4 3 3 3 5 2 2 2 2 4 2 1 2 2 1
erage score analysis
Age class Age class Age class Age class Age class Total
1 2 3 4 5
4 10 11 3 2 30
2.00 2.10 2.45 1.67 2.50 2.20
2.25 2.50 2.64 3.33 2.00 2.57
2.25 3.20 2.45 2.00 2.50 2.63
3.50 2.60 2.55 2.33 2.00 2.63
2.75 3.30 2.82 2.00 2.50 2.87
2.25 2.30 2.27 2.00 2.00 2.23
2.75 3.20 2.55 2.67 4.00 2.90
2.25 2.60 2.18 2.00 1.50 2.27
2.50 2.80 2.00 2.00 1.50 2.30

PE4

1 2 3 4 5 6
7 8 9 10 11 12
13 14 15 16 17 18
19 20 21 22 23 24
25 26 27 28 29 30
Age cl as s 1 Age cl as s 2 Age cla s s 3 Age cl as s 4 Age cl a s s 5 Tota l
Correlation Analysis based on Gender
Var code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
PG1 1 2 2 2 2 1 2 2 2 2 2 2 1 2 2 2 2 1 2 2 2 1 2 2 2 2 2 2 1 2
V01 2 3 2 2 2 2 2 3 2 2 2 3 2 2 2 2 2 2 2 3 2 3 2 2 1 3 2 2 2 3
V02 2 2 3 2 3 3 3 2 3 3 3 3 2 3 2 2 3 2 3 2 2 1 2 3 5 3 3 3 2 2
V03 2 3 3 2 2 5 5 2 2 1 2 2 2 5 5 2 2 2 2 3 1 1 2 2 3 3 3 5 2 3
V04 2 2 4 3 2 2 2 3 1 4 2 2 1 2 3 4 3 5 3 4 2 2 2 3 2 2 3 3 3 3
V05 2 3 2 3 3 3 2 4 2 2 3 3 2 3 4 3 4 3 2 5 4 4 2 2 2 2 3 4 2 3
V06 2 2 3 3 2 2 2 2 3 2 2 2 2 2 2 2 3 2 3 3 2 2 2 2 2 2 2 2 2 3
V07 5 3 2 3 2 2 5 2 5 3 2 3 3 2 2 3 3 3 3 4 4 4 2 3 2 3 3 2 2 2
V08 2 1 2 3 2 2 2 2 3 2 2 2 2 2 4 2 3 2 3 3 2 2 2 3 2 2 2 3 2 2
V09 2 1 3 4 1 2 3 2 4 1 2 2 1 2 1 4 3 3 3 5 2 2 2 2 4 2 1 2 2 1
Correlation
coefficient
0.04 PG1
0.40
0.13
0.07
0.12
0.28
-0.14
0.23 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
0.14

17 18 19 20 21 22 23 24 25 26 27 28 29 30 Correlation coeffici ent


16

relation coeffici ent


Correlation Analysis based on Age
Var code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
PA2 4 4 3 5 3 3 3 3 2 3 3 3 3 3 3 2 4 2 3 2 2 3 3 3 3 3 2 3 1 3
V01 2 3 2 2 2 2 2 3 2 2 2 3 2 2 2 2 2 2 2 3 2 3 2 2 1 3 2 2 2 3
V02 2 2 3 2 3 3 3 2 3 3 3 3 2 3 2 2 3 2 3 2 2 1 2 3 5 3 3 3 2 2
V03 2 3 3 2 2 5 5 2 2 1 2 2 2 5 5 2 2 2 2 3 1 1 2 2 3 3 3 5 2 3
V04 2 2 4 3 2 2 2 3 1 4 2 2 1 2 3 4 3 5 3 4 2 2 2 3 2 2 3 3 3 3
V05 2 3 2 3 3 3 2 4 2 2 3 3 2 3 4 3 4 3 2 5 4 4 2 2 2 2 3 4 2 3
V06 2 2 3 3 2 2 2 2 3 2 2 2 2 2 2 2 3 2 3 3 2 2 2 2 2 2 2 2 2 3
V07 5 3 2 3 2 2 5 2 5 3 2 3 3 2 2 3 3 3 3 4 4 4 2 3 2 3 3 2 2 2
V08 2 1 2 3 2 2 2 2 3 2 2 2 2 2 4 2 3 2 3 3 2 2 2 3 2 2 2 3 2 2
V09 2 1 3 4 1 2 3 2 4 1 2 2 1 2 1 4 3 3 3 5 2 2 2 2 4 2 1 2 2 1
Correlation
coefficient
0.06
0.04
0.07
-0.20
-0.02
0.18
-0.01
0.06
-0.09

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