FAQS

1. Tell me about yourself/tell memmore/ who is krisha/how would others describe u

Hello sir, good morning. :)
I am 20.
5th year- Accountancy, influenced by
Youngest in the family of four
I am into a lot of things, org work where most of the time we handle events, church activities where I
huddle with lot of youth, and social life.
Experience: org officer, jpia, victory, online selling, store attendant.

With all these, I guess I don't miss on opportunities bc I see it as blessing in disguise.
My goal is to be

2. How would you describe yourself

I guess I can say that I am very ____ ________ _______

passionate
teamplayer- orgs church activities
sociable as an advertising officer in org, i had to be enthusiastic esp in my outputs, and to be approachable
and friendly, bec u invite students in a certain event
students dont come to you but you come into students and sell your event

- despite pressure of juggling everything at the same time, challenges make me motivated to meet

3. What are ur strengths

customer service

weakeness
inexperienced in food industry
open to learning

4. What makes u a good fit for this position?

accessibility from school despite the working student condition

malapit sa bahay kahit distance wise malayo since via train lang
i have a desire to work in this area
hardworking no prob with mahirap job
i have an experiene whether in selling online and upfront to customers. there you deal with rude customers
but no matter how arrogant they can get, you have to keep yourself composed and side with them bc
In the online business, just bc you cant see them face 2 face, doesnt mean it won't be a problem, some
people are demanding in asking for other photos, when worn and stuff, but still, you have to meet their
demands and wont put the disappointed emoji bc they
Given the experience in juggling everything, multitasking is not a problem for me. Time man
granted no exp in food industry, i am open to learning. take mistakes constructively.
With this recird, I could make a big difference in your company. I'm confident I would be a great addition to
your team."

are u a goal oriented person

- what are ur set goals,focus and things u wanto accomplosh
goals set motivation
set direction in your life not just whatever floats your boat THEN keep your feet to your faith
focus your attention to your purpose
goals are wha takes us forward in life

EXAMPLE:
Where do you see yourself 3 years from now?

3 years from now, I have pursuing my goal as a CPA and have advanced ...

I would owe this company a lot since I was able to begin with a good career path and I was able to support
my tuition due to the good pay of this company.

Why would you like to work for us?

good opportunity due to.. :
accessibility from school
distance wise, mej malayo but accessible via mrt no prob
good reputation with a positive work environment where baristas are treated as partners
i heard that there is a good pay

How can u say that being a barista of sb can help u in ur future career

why wre you looking for opp now?

ABOUT SB

VISION MISSION
COMPANY CULTURE
CEO
Do you like coffee? What are your fave brews?

Do you like coffee and why?

Coffee drinks RESEARCH

what do u know about sb

what do u know about diff coffee drinks and customer coffee drinking habits

What does it take to be a barista

>>PERSONAL INTERESTIN IN COFFFEE CULTURE

study their menu> express enthusiasm in their products> store culture

What is a Breve? Macchiato?

WHY SB?
. Should I be hired, I will make sure to give you everything I've got. I'll learn as fast as I can so that I can
be a productive and effective employee as soon as possible.

If a customer said they wanted a double double, what are they referring too?

BEHAVIORAL
most stressful environment and HOW TO HANDLE STRESS /Tell me a time u had a diff situation
and how did u overcome it how was the result/ Share ur experience in hospitality and working
under pressure

CITE SITUATION: pinagsabay overflowing quizzes and reports, extension of float for org contest was
extended. limited human resource, event prep was cancelled due to suspension and we had to do it on the
same day itself.

- di maiiwasan stress. just like risk. not intimidated. solution work harder.
- be positive about it. dont panic it's organic. be optimistic. bc your simple gestures actually influence how
people will respond.
- key is to make it a goal; work harder; THRIVE UNDER ORESSURE. if it happened that you have to stay up
all night doing the task rather than spending a rest day then so be it. work harder.
- always leave a room for contingency
-
at the end of the day, heavy situations make u flourish.. never look back on challenging tasks since it's an
achievement eh

SITUATION: tindahan
makulit buyer, too skeptical, offensive comment on product

what motivates u to do best on job? challenge, achievement and recognition. test results, prompt to do
better. encouragement. motivation is always the key. for ex, if a customer or my employer commends me
for my job, then the acknowledgement is enough to boost myself to work harder

describe last leader and leadership style likes and dislikes

how do u know ur successful af:

set goals, fulfill it. surpass it. it's a never ending cycle of success. once u achived something, you work to
gain more. Dont just go whatever floats your boat. person without goals is not motivated hence not achieve
anything/

how to stay focued while doing a simple repititive task?/How do you keep focused while doing
a easy task?

Describe a situation in whic you were able to positively influence the actions of others in a
desired direction.

How do u manage multiple taks in a busy environment?

Describe a time when your team needed to meet a goal?

float contest:
despite lack of skill, willing to learn
freetime from school
set schedule for desired output
dedicate hardwork in every deadline
the best thing about working in a team is that you build friendship or relationship with the people around
you

Have you ever been late to work and why?

Late bc of inevitable instances like MRT but for most of the time, I attend my class ahead of time.

Name a time u shared your ideas with a team or someone above u

Give one time that you applied time for management skills

Most of the time I really make a schedule of how I am working towards a goal, bc it keeps me focused and
goal oriented. Now that the finals week is approaching, I had to reread my books cover to cover but since I
allocated time per day for each chapter. It will be a less burden for me even if unplanned circumstances
arise. In time management, it is important to leave a room for contingency. There were unplanned events
that needs to be attended to, some were essential some were not. However I should always set my prioities
straight.

Describe a time u had a condlict, what steps did u take to resolve and reesult?
Suspension of class with the last day of preparation in our event. event starts the next day as early as 7am.
no time to prepare.
work as a group. delegate tasks for efficiency. work harder. take it constructively to leave room for
contigency

describe a time when u helped a cowrokers tackle probs

independent and collab solved probs before

Have u ever worked in a fast manner? upon a prob u are unsure about, what do u do?

SITUATIONAL
remain calm. never lose temper, no matter how rude. dont take it personally. listen and if there
was an actual mistake, whether me or not, listen before you can talk and sympathize.
apologize even if it's not your fault. solution. resolve on own according to protocols in my
postion. IF ayaw parin, I would esscalate tthe concern to immediate supervisor since there are
certain limits on our position which the higher ups are usually expertly taken.

How to deal with unsatisfied customer

Would you give someone you know a free coffee?

What if customer was angry

customer complained drink

Customer is upset with their order

u made a mistake, how to handle customer angry

how to handle if shift is understaffed and queu of customers waiting lenghtened

How would u deal with a problem customer

someone tells you that they made their drink wrong while u are packed with more orders they
demand a free drink or a refund what do u do

TIME:

Can you work overtime?

Can you work for a long periods of time?

As long as the work does not conflict my class schedule, I am willing to work overtime. Ive placed myself in
this position and

When are you avaialble to work?

CUSTOMER SERVICE

0 Whats your fave thing about working for the public? building relationships with people you
just pass by before, I gain sister brother tita mom

1 how do u provide top quality customer service and what lenghts would u goMy idea of
quality customer service is going out of your way or going the extra mile to provide customer
service or to help customers. It is not simply providing assistance according to what you are
expected of.

2 hOW ARE yoru customer skills?

3 define customer service for u

5 WHAT IS CUSTOMER SERVICE

6 rank customer skills

7 describes skillss as a sales person

8 how comfy are u in upselling products to customers and not only make and prepare
coffee orders

9 include areas of improvenment in customer service but dont make urself a loser
ALWAYS PAINT A STORY IN YOUR ANSWERS. BE SPECIFIC.

mental math

cash handling competency

Def of excellent customer service

How well is your memory? have you ever had to memroie a list of items before?

---

diversity sb- in gender, race, ethnicity, sexual orientation, disability AND also cultural bg, thots and ideas.
each person brings a distnct life to the talble. diversity enhances work culture.

INCLUSION::::diversity inclusion. disability employer of the year.

health care for fulltime and part time including partners in sme sex and dometic partner

benefits: College achievement plan, SB stock(bean stock)

____

Talk to have passion in customer

how to relate to customer

showcase highlight skills

relevant exp dealing with people, may not be food industry

but has attitude towards work, willing to learn

can work well with staff. team dynamic.