Final progress check

Mariana Tranfo , December 7, 2017

UNILEVER

2) Oral activity
3) Which communication techniques are used in these examples?

If I heard you correctly, you were asking if Echoing

You were asking thatIs that right?

As I understand it, you want to know if. Am I correct?

I am allergic to chocolate _ to chocolate? Emphatize

I find it interesting _ Interesting?
I am finally moving to London! _ Thats amazing! Paraphrasing
I got my new car! _ Really?

4) Read this dialogue:

Jack: Hi Peter. Can you tell me a little bit about your current job?
Peter: Certainly What would you like to know?

Jack: First of all, what do you work as?

Peter: I work as a computer technician at Schuller's and Co.

Jack: What do your responsibilities include?

Peter: I'm responsible for systems administration and in-house programming.

Jack: What sort of problems do you deal with on a day-to-do basis?

Peter: Oh, there are always lots of small system glitches. I also provide information on a need-to-know basis
for employees.

Jack: What else does your job involve?

Peter: Well, as I said, for part of my job I have to develop in-house programs for special company tasks.

Jack: Do you have to produce any reports?

Peter: No, I just have to make sure that everything is in good working order.

Jack: Do you ever attend meetings?

Peter: Yes, I attend organizational meetings at the end of the month.

Jack: Thanks for all the information, Peter. It sounds like you have an interesting job.
Peter: Yes, it's very interesting, but stressful, too!

COMPREHENSION QUIZ A) Are the following statements true or false?

1. Peter is responsible for managing other computer technicians.

2. He usually doesn't have to deal with minor glitches.
3. Peter's responsible for helping staff with computer issues.
4. He develops software to sell to other companies.
5. Jack seems interested in Peters conversation..

B) Provide an appropriate word to fill in the gaps below.

in good working order; responsible; task; need-to-know basis; in-house;

organizational meeting; glitch / technician; involve; develop; stressful

1. I think you'll find this computer in _________________. I checked it yesterday.

2. He's been asked to ___________ a new database to keep track of our clients.
3. I think we can find somebody ________ to do that. We don't need to hire a consultant.
4. I've had such a ____________ day! It's been one problem after another!
5. Unfortunately, our computer has a ___________ and we need to call a computer ___________.
 6. I'll give you information on a ___________________. Don't worry about studying up on any
procedures.
7. I have a ___________ for you to do. Could you get last quarter's sales figures for me?
8. I have an _________________ at two o'clock tomorrow afternoon.
9. Peter is _____________ for making sure that are systems are up and running.
10. You'll find that this job will ___________ a lot of research, as well as travel.

5) Cold call; Read this script and match the techniques used in it.