Mint berg, a prominent management researcher, studied actual managers at
work and concluded that what managers do can best be described by looking at 10 different but highly interrelated management roles they use at work.
The term management roles refer to specific categories of managerial behaviour.
Interpersonal Roles roles that involve people (subordinates and people
outside the organization) and other duties that are ceremonial and symbolic in nature
1. Figurehead symbolic head; obliged to perform a number of routine duties
of a legal or social nature (e.g. greeting visitors, signing legal documents) 2. Leader responsible for the motivation of subordinates; responsible for staffing, training, and associated duties (e.g. performing activities involving subordinates) 3. Liaison maintains self-developed network of outside contacts and informers who provide favors and information (e.g. acknowledging mail, doing external board work, performing activities involving outsiders)
Informational Roles roles that involve collecting, receiving and disseminating
information
1. Monitor seeks and receives wide variety of internal and external
information to develop thorough understanding of organization and environment (e.g. reading periodicals and reports, maintaining personal contacts) 2. Disseminator transmits information received from outsiders or from subordinates to members of the organization (e.g. holding informational meetings, making phone calls to relay information) 3. Spokesperson transmits information to outsiders on organization's plans, policies, actions, results, etc. (e.g. holding board meetings, giving information to the media) Decisional Roles roles that entail making decisions or choices
1. Entrepreneur searches organization and its environment for
opportunities and initiates improvement projects to bring about changes (e.g. organizing strategy and review sessions to develop new programs) 2. Disturbance Handler responsible for corrective action when organization faces important, unexpected disturbances (e.g. crisis management) 3. Resource allocator responsible for the allocation of organizational resources of all kinds (e.g. budgeting, work scheduling) 4. Negotiator responsible for representing the organization at major negotiations (e.g. Union contract negotiations)