© Writing Guide A LETTER OF COMPLAINT In¢ letter of complaint, there isa request for action to be taken concerning an unsatisfactory situation. Look at the topic below. Then study the plan and read the model. TOPIC: Wile @ letter of complaint to @ hutel in which you were disappointed with the service PLAN: pena 12 Sandmoor Lane ‘Address of person Nonvoed ito the later London SE19 4FB Date 22nd October, 2010 Name/Title of person ‘The Manager being writion- be Kings Hotel High Street Brighton GREETING Dear Sir or Madam, OP FMING Tam writing to complain about my recent stay at your hotel. My wif Opeaing reinanrks, and I were extremely disappointed with the facilities and with the reason for writing eis, soDy ‘The problems began the moment we arrived. We had made a Gives information reservation for a room with a sea view, yet on out attival we were aed dataile informed that there weer no availahle moms with a view. Instead of the relaxing view of the sea that we had looked forward to, our room looked out at huge rubbish bins and laundry baskets. To make matters worse, there was no hot water! When we informed the hotel desk of this fact, we were told that there was a problem with the water heating system in the hotel. At this point we felt we had no choice but to leave the hotel the following morning. LOSING In view of the great distress we experienced, I would appreciate a full Closing remarks refund of the cost of our stay, I trust that you will deal with this matter promptly and I look forward to your reply. SIGNING OFF ‘Yours faithfully. Paul Brown USEFUL LANGUAGE ns | Closing Remarks | Signing Off i i “Tomakematters | Inview ofthe... Yours fathul | Dear Mr/Mrs/— | complain about... | worse, .. I strongly urge you Yours sincerely, {aca lam writing to | Instead af to | Towhom itmay | eXDTeSS my Concern | The problem began | tus that you will. concern, regarding ... | when I would appreciate | Lfind it unacceptable | iti. | | that... | isigpest: | | Iwould tke to point | Jook forward to cur hat. your reply. i 141