Vinutha V Katagi

Contact: +91-9686910328
E-Mail: Vinuta.jh@gmail.com

Banking professional seeking career opportunities on the operations side of bank where she could
utilize her experience in banking industry towards good use.

Work Experience

1. 6 yrs of experience at HDBLtd (sister concern of HDFC Bank) as an a universal phone

banker having the knowledge of credit cards and liability

3 years of experience at Union Bank of India Hirekerur branch of Haveri District, Involving
activities related to loans and advances, due Diligence processes, new accounts generation,
Documents compilation and verification

TOTAL 4.6 YRS OF EXPERIENCE IN BANKING

Key Competencies

Adept in banking industry cognition

Customer relation skills
Proficiency in MS Office (Word, PowerPoint and Excel)
Good communication skills, verbal and written

Responsibilities Held in Union Bank of India

Managed loans and advance proposals, especially for priority sector advances like
Agriculture, Small Scale Industries and Other activities/borrowers.

Managing the various other loans like Housing, Educational, Personal and vehicle.

Compilation of various loan documents like Simplified application form, KYC Documents,

Land documents, Security postdated cheques (PDC), any other document, as per sanction.

Carry out proper due diligence on the creditworthiness of the applicant/s / borrower/s

In case of vehicular loans, collection of RC book, issuing insurance, hypothecation of vehicle,

Bank's lien to be noted with the Road Transport authorities.

Preparing the reports for pre and post inspection activities towards loans sanctioned.

Guidance to customers on various products offered by bank and effective grievance handling
of customers.

Addressing the queries of customers towards new accounts creation like savings and current,
documents required, filing of applications received.

Fair knowledge of Core Banking Solutions

Monthly report creation for interest subvention loan accounts

 Follow-up report creation for loans and insurance

Responsibilities Held in HDB (HDFC Bank)

Giving end to end resolution for customers queries over the phone

For credit card related quarries informed about charges and calculations which is applicable
for HDFC bank rules

Giving the complete knowledge about cards and accounts

Based on credit cards offer processed the loans, emi s, registered for smart pays for all utility
bills

Based on accounts processed pl10second loans booked for FD RD and bill pay SI

Giving the complete knowledge of product and process to customers

Showing empathy sympathy based on customers situation over call

Taking complaint request for delay payments or execs debit in NEFT/RTGS/IMPS and
cheque related queries.

Taking request for debit card and credit card up gradation

Based on customers requirement upload the leads in lms application form (loan dept)

Cross selling of all products of HDFC bank specially LI and GI leads given to out bounder
and help to leads get closed

Giving the complete service as well as archived productivity in all calls

Almost 8 to 10 application used for checking all the details about customers entire financial
record which is useful for now the customers relationship with the bank it will help to serve
the customer as much as possible in good way for giving good service as well

Scholastic Portfolio

Completed PGDHRM from IGNOU, New Delhi in June 2012 with 61%
Secured Bachelor of Business Administration (BBA), from Karnataka University, Dharwad in
2008 with 62%

Training attended

A one week training conducted by Indian Institute of Banking and Finance (IIBF),
Sponsored by NABARD and Union Bank of India

Current Address# 371 8 th main 6 h cross BTM 2 nd stage Mayco layout Bangalore 560070