Team Setup Document

for Team 1

Team Members
Team members volunteered for their roles based on personal interest and background
expertise.

Name Role Responsibilities

Erik Andracek Project Manager Assures communication

with team members &
Instructor, oversees
project at high level.

Michelle Janney Technical Writer/ Collects individual

Project work & prepares draft
Coordinator for group edit. Assures
the all documents
conform to a common
form and style and
submits finalized
document to the drop
box.

Tim Lockman Graphic Designer Designs and develops

quality graphics,
animations, and other
visuals.

Teague Orblych Business Analyst Helps research, looks

at the bigger picture
and asks thought
provoking questions
"what if? Everyone
can participate in this
role.
Team Meeting Tool/Time
Google Hangouts will be used for the meetings and Google Docs is what will be used for
document sharing and storage.

Weekly meetings will occur throughout the term on Wednesday at 6:00 pm Eastern Time

Team Values & Behaviors

Honor peoples time
Stick to the agenda and keep meetings to a maximum of one hour
Be prepared
Be on time
Respect others as they are speaking
Communication is key! If you are having difficulty understanding your role or
responsibilities reach out to a team member immediately.
Meet weekly deadlines

Method for Handling Participation Issues

Part 1- Project manager will reach out to the individual exhibiting difficulty for a one on one
discussion of how the team can help get back on track.

Part 2- If the participation issues persist the project manager will meet with the other team
members and then reach out to the course instructor.

Project Name
PJS Dilemma

Project Company Name

PJ Enterprises

Project Description
Design, develop, and deliver a learning program for the telephone operators and customer
service supervisors of PJ Enterprises to both enhance product knowledge and increase
customer service skills in order to reduce customer complaints and increase sales.