https://www.bpiexpressonline.com/application/application_terms.asp?s...

Internet Banking Service Agreement

1. ACCESS TO INTERNET BANKING SERVICES

1.1 BPI shall provide me with instructions on how to use the online services of BPI Internet Banking. I
can access any of my enrolled/ nominated accounts with the use of Internet enabled computer,
approved browser and my User ID and Password.

I can access my accounts in BPI Internet Banking seven (7) days a week, twenty four (24) hours a
1.2
day. However, at certain times, some or all of Internet Banking services may not be available due to
system maintenance. System downtime for maintenance could occur as early as 7 PM (Philippine
time).

Online transactions (such as an immediate fund transfer, bills payment or a check stop payment)
initiated through Internet Banking before system downtime on a banking day shall be posted to my
account on the same day. All Internet Banking transactions completed after this system downtime
on a banking day or completed on a Saturday, Sunday or banking holiday, will be posted on the
next banking day.

Our banking days are Monday through Friday, except for banking holidays.

1.3 Only my savings accounts/current accounts and Time Deposit accounts that I specifically
enroll/nominate in Provision No. 5 will be provided with Internet Banking Services enumerated
under Provision No. 3 below. I will have to formally enroll/nominate additional accounts that I want
to access via BPI Internet Banking by signing an addendum to the Internet Banking Service
Agreement.

2. SECURITY PASSWORD USAGE

2.1 I agree not to let anyone know of my Password.

2.2 I agree to assume full responsibility for all transactions made in my accounts through the use of my
User ID and Password. It is understood that the Password is known only to me and as such, any
transaction effected using my Password shall be conclusively presumed to be done by me or
authorized by me.

2.3 I further agree and undertake to change my Password from time to time as I deem necessary and
should I feel that my Password has been compromised, I shall immediately change my Password
through Internet Bankings Change Password facility.

2.4 I agree that the Bank, at its sole discretion, is entitled to act on the instructions received via
Internet Banking which the Bank reasonably believes emanated from me by the use of my User ID
and Password. I further agree that the Bank shall not be liable for acting in accordance with or
based on the Internet Banking service requests and/or instructions through my Internet Banking
account, which it believes emanated from me.

3. INTERNET BANKING SERVICES

I understand that the following are some of the services available in BPI Internet Banking:

3.1 ACCOUNT BALANCE INQUIRY I can access the Available Balance or the withdrawable balance of
each of my accounts as of the date and time of my inquiry and the Total Balance as of previous
banking day.

3.2 ACCOUNT DETAILS ACCESS - I can access transactions occurring within the preceding sixty (60)
days from date of last statement. I may, however, request for a copy of the bank statement or

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account details for transactions that occurred prior to the said sixty (60)-day period. This statement
shall be sent to the mailing address specified in my Signature Card for the particular account.

3.3 FUND TRANSFERS - I can only transfer funds to and from my enrolled Peso savings and Peso
checking accounts that are in my name. However, the Bank will notify me from time to time of any
additional type of account that may be included. The amount of fund transfer shall be deducted
from my account where the transfer came from and will be added to the account where it is
transferred to. I may choose to transfer funds immediately or on a scheduled basis.

3.3.1 Immediate and scheduled fund transfers can originate from my savings and current
accounts.

3.3.2 I shall manually trigger Immediate Fund Transfers on the transfer date while Scheduled
Fund Transfers, on the other hand, automatically transfers on the scheduled date.

3.3.3 Completed Immediate Fund Transfers are reflected immediately in the withdrawable
balance of my accounts. However, the transactions will appear in the account details
screen on:

3.3.3.1 Next banking day - if my Immediate Fund Transfer is received by the Bank
before system downtime.

3.3.3.2 After two (2) banking days if my Immediate Fund Transfer is received by
the Bank after system downtime.

3.3.4 The starting date of Scheduled Fund Transfer starts at least one (1) banking day after
the date of request. Scheduled Fund Transfer cannot start on the date of request. If the
transfer must be done on date of request, then I have to perform an Immediate Fund
transfer and set Scheduled Fund Transfer for future transfers. Such funds will be
deducted from my "transfer from" account and funds must be available in my "transfer
to" account on the scheduled transfer date.

3.3.5 For Scheduled Fund Transfer, I can select one of the following frequencies of automated
transfer: every seven (7) days, every thirty (30) days, every sixty (60) days, every
ninety (90) days. When the requested transfer date falls on a week-end or holiday, the
transfer date will be one (1) day before week-end or holiday.

3.3.6 Only cleared and withdrawable balances of my enrolled/nominated accounts shall be

considered for fund transfers, both for Immediate Fund Transfers and Scheduled Fund
Transfers. In case of insufficient funds in my account, my fund transfer request will
automatically be cancelled and no further attempt will be made by the Bank to make the
transfer. The Bank shall have no obligation or liability if it does not complete a transfer
due to insufficiency of funds in my account. In all cases, I am responsible for making
alternate arrangements for the transfer

3.3.7 In the case of multiple fund transfers coming from one (1) account and the account has
only enough balance to make some but not all fund transfers, the Bank, in its sole
discretion, may determine which of my transfer requests to complete.

I can edit or cancel my scheduled transfer transaction online.

3.3.8

3.4 CHECK STOP PAYMENT - It is understood that I can request a stop payment through BPI Internet
Banking on a single check only per request, subject to the following limitations:

3.4.1 This service is limited to Checking Accounts without passbook only.

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3.4.2 My request for check stop payment will be accepted by the Bank on the assumption that
the check number that I entered is correct and that the check has not yet been
negotiated as of date and time I issued the stop payment order (SPO); otherwise, my
request will be considered invalid.

3.4.3 I also agree that staledated checks cannot be accepted for SPO and lifting of an SPO can
only be made upon my written request at my maintaining branch. I cannot request the
Bank to reverse via BPI Internet Banking the SPO that I made through BPI Internet
Banking.

3.4.4 I also understand all SPO (s), for dated and undated checks, issued through BPI Internet
Banking are valid and effective for a period of six (6) months from date of the Banks
receipt of the SPO (s) unless sooner renewed/extended in writing for another six (6)
months. Such renewal/extension shall be effective from the Banks receipt of the written
request for renewal/extension. Furthermore, I understand that the SPO(s) issued on the
undated checks will be void and ineffective six (6) months after the date of my SPO(s)
via the BPI Internet Banking and will, therefore, be automatically cancelled by the Bank
without need for further notice; and that I hold the Bank free from any liability for
payment subsequent to the automatic SPO cancellation of the undated check(s).

3.4.5 It is also understood that SPO (s) initiated after system downtime will be posted the
next banking day.

3.4.6 I hold the Bank free and harmless from any and all claims and liabilities and I undertake
to reimburse/indemnify the Bank for all such costs, payments, damages and expenses
which (i) the Bank may be liable for or which the Bank may incur or has incurred by
reason of the Banks implementation of said SPO(s); (ii) the Bank may be liable for or
which the Bank may incur or has incurred on account of payment contrary to the
request for SPO(s), if same occurs through inadvertence or accident only; (iii) result on
account of payment by Bank before the date and time when the SPO was placed; and
(iv) result from payment by the Bank effected over-the-counter under an offline
environment even after SPO was issued; and that I further undertake to notify the Bank
promptly in writing of any change in the conditions which give rise to my request for
SPO(s).

3.5 CHECKBOOK REORDER

3.5.1 I agree that I can only request a maximum of four (4) checkbooks within a month.

3.5.2 I agree that the checkbooks I reordered through the BPI Internet Banking will be ready
for pick-up at my maintaining branch for BPI and BPI Family Savings Bank accounts, or
at my nominated branch for a BPI Direct account on the date specified in the
confirmation email of my checkbook reorder.

3.5.3 I agree that all checkbook reorders submitted after 9pm will be considered reorders
dated the next banking day.

3.5.4 I agree that my Account will be debited for the cost of the checkbook(s) without need
for further demand, notice or consent. Further, I agree that a letter of authorization is
required if such checkbooks will be picked up by a representative.

3.5.5 I also agree to hold the Bank free and harmless from any and all claims and liabilities
and I undertake to reimburse/indemnify the Bank for all such costs, payments, damages
and expenses which the Bank may be liable for or which the Bank may incur or have
incurred by reason of the Banks implementation of my checkbook reorder(s); and I
further undertake to notify the Bank promptly in writing of any change in the conditions
which give rise to my request for checkbook reorder.

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3.6 ELECTRONIC MAIL

3.6.1 I agree that I shall not rely on email if I need to communicate with the Bank right away,
such as but not limited to: report a lost or stolen credit/ATM card, unauthorized
transaction in one of my accounts or if I need to stop a scheduled fund transfer that is
scheduled to occur, or issue a stop payment order for a range of check numbers.

3.6.2 I agree that the Bank may respond to me by electronic mail with regard to any matter
related to the services.

3.6.3 I also agree that the Bank may send information about other products and services to
me by electronic mail.

3.7 BILLS PAYMENT

3.7.1 The BILLS PAYMENT FACILITY is a debit from any of my enrolled/nominated account(s)
and credit to the payee companys / individuals account that I agreed to be enrolled
for this Internet Banking service.

3.7.1.1 I agree that all merchants that I pre-enrolled in BPIs Express Phone
Payment shall, without need for further notice, other instrument(s) or any
other acts, automatically be enrolled for my Internet Banking Bills Payment
facility. The Bank will advise me when enrollment of additional merchants
will be allowed. Payment to any of these merchants made via Internet
Banking shall be subject to the terms and conditions of this Agreement.

3.7.2 Payments made through this BILLS PAYMENT Facility after system downtime shall be
considered as payments for the following banking day.

3.7.3 Only cleared and withdrawable balances of my enrolled/nominated account(s) shall be

considered and available for such payment. In case of insufficient funds in my account,
my payment request will automatically be cancelled by the Bank.

3.7.4 The Bank shall be notified of any and all changes in the list of my enrolled merchant (s).

3.7.5 Any discrepancy between the billing amount and the paid amount shall not involve the
Bank. Instead, the same shall be resolved between me and the payee company (ies)
and/or individual(s).

The Bank is authorized to disclose to any of the payee company (ies) any matter
3.7.6
pertaining to my account(s) as may be necessary for the operation of this BILLS
PAYMENT arrangement.

For this purpose, the Bank is hereby held free and harmless from any and all liabilities,
claims, demands, suits of whatever nature, arising out of or in connection with such
disclosure.

Payment shall be for current/due bills only. Payments for past due or overdue accounts
3.7.7
with service disconnection/termination of contract or lapse of policy shall be made
directly to the collection offices of the payee company (ies).

Payment procedures/stipulations imposed by my payee company (ies) and/or

individual (s) not inconsistent herewith or with any of the terms and conditions hereof or
any related documents or instruments executed by me and the Bank shall be
incorporated herein and made part of this Agreement.

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3.7.8 The Bank shall not be held liable for any adverse actions/consequences instituted by any
of my payee company (ies) and/or individual(s) for payments made on overdue or
past due accounts, including payments for service disconnection, termination of
contract, lapse of policy, and/or the like; or for violation of Provision No.3.7.7 above.

3.7.9 The BILLS PAYMENT arrangement between the Bank and any of its affiliated payee-
individual(s)/company(ies) may be cancelled at any time by either party without any
written prior notice of termination to me.

3.8 OTHER SPECIAL SERVICES

3.8.1 I understand that I can make other service requests and inquiries through Internet
Banking Special Services, such as but not limited to, Address Change, Application Status
Inquiries, ATM and Credit Card-related Requests and Inquiries, Loan Services Inquiries,
Remittance-related Inquiries and Enrollment Procedures Inquiries.

3.8.2 I understand that these special services will be received by the Bank in the form of
electronic mail or email. As such, I agree that these will be governed by the Provision
3.6 of this Agreement on Electronic Mail and that I will not use this facility for my urgent
needs and requirements.

3.9 New services may be introduced by the Bank for Internet Banking from time to time and I will be
notified of these new services. By using these services when they become available, I agree to be
bound by the rules that will be made available to me concerning these services.

4. OTHER AGREEMENTS

4.1 I hold the Bank and other members of the BPI Group of Companies as well as any of their officers
and representatives free and harmless, as well as indemnify them, from any and all liabilities,
claims, damages, suits of whatever nature, arising out of or in connection with the implementation
of this arrangement, including any and all errors inadvertently committed, any computer-related
errors resulting to the Banks failure to effect any payment transaction that I may undertake via the
BILLS PAYMENT arrangement, as well as on account of any Internet Banking transaction that I may
undertake via the BPI INTERNET BANKING. The Bank will not be liable for any losses, resulting from
circumstances over which the Bank has no direct control, including, but not limited to, the failure of
electronic or mechanical equipment or communication lines or other interconnect problems, severe
weather, earthquakes, floods or other such events.

4.2 All terms and conditions of my existing savings/current account agreement (s) with you insofar as
not inconsistent herewith shall remain in full force and effect.

4.3 I agree that where particular transactions, products and services are subject to specific terms and
conditions agreed upon between me and the Bank, insofar as not inconsistent herewith, or that are
applicable thereto from time to time, such terms and conditions shall take precedence.

4.4 For "AND/OR" joint accounts, it is hereby understood and agreed that all transactions to be made
by any one of us via BPI Internet Banking arrangement are deemed done with the consent of all the
co-depositors.

4.5 This arrangement shall be governed by all applicable rules and regulations of the Banko Sentral ng
Pilipinas (BSP).

4.6 I agree that the Bank may in the future impose charges on this arrangement within legal and
regulatory limits and I hereby authorize the Bank to impose the said charges accordingly.

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4.7 My enrollment in BPI INTERNET BANKING shall be effective upon receipt of the Banks confirmation
of the activation of my accounts in Internet Banking and shall remain in full force and effect until
you receive from me a written notice of its termination. The Bank may, however, at any time,
terminate this arrangement without prior written notice of termination.

4.8 The Bank may modify, amend or revise the terms and conditions applicable to any of the services
provided through BPI Internet Banking from time to time upon mailing, e-mailing or delivering a
notice of the modifications, amendments or revised terms and conditions at the address shown on
your account records and the revised terms and conditions shall correspondingly be effective.
Continued use of the Internet Banking services, including Bills Payment service thereafter will
constitute acceptance of the modifications and revised agreement. The Bank may send any notice
to me, including, but not limited to, notifications of modifications via electronic mail. The Bank
reserves the right to terminate this Agreement and my use of the Services in whole or in part at
any time without prior notice.

5. NOMINATION/ENROLLMENT OF ACCOUNTS FOR INTERNET BANKING SERVICES

It is understood that I personally nominate / enroll each and every account that I indicate in the Express Online
enrollment form, and that I request that these accounts be given the functionalities of BPI Internet Banking

6. OTHER AFFILIATE BPI INTERNET-BASED SERVICES

6.1 I understand that the INTERNET BANKING SERVICE of the Bank of the Philippine Islands (BPI) has
or shall have other affiliate BPI INTERNET-BASED SERVICES which I may desire to avail.

6.2 By applying of registration with BPI and subsequently availing of such other affiliate BPI
INTERNET-BASED SERVICES, I hereby likewise agree to be governed by the respective terms and
conditions of the specific internet-based service availed.

I hereby agree to be governed by the terms and conditions of INTERNET BANKING SERVICE AGREEMENT. I hereby also
acknowledge to have read and fully understood the said terms and conditions.

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