MEASURING MIS

APPLICATIONS
A STUDY ON RFL GROUP

29 JULY 2017

SUBMITTED TO
Saleh Md Arman
Lecturer, Management
Department of Business Administration
School of Business and Economics
Manarat International University

SUBMITTED BY
Mohammad Sayeem Islam
ID# 1541BBA03316
Department of Business Administration
School of Business and Economics
Manarat International University
 Letter of Transmittal

29 July 2017

Mr. Saleh Md Arman

Lecturer, Management
Department of Business Administration
School of Business and Economics
Manarat International University

Subject: Submission of survey report.

Respected Sir,

It has been a great pleasure and a great opportunity to have completed my survey report given by
you named Are We A Great Place To Work? : A Survey On RFL Group. I have prepared
this report in accordance with the instructions provided by you. It was quite interesting to work on
this topic as I have learned a lot of things towards doing the whole report.
Consequently, I am transmitting my Survey Report to your very concern. No doubt, my
contribution will be best evaluated on your sharp scale of acceptance and remarks. Hopefully you
will discover my well-researched and informative approach as a hallmark of exploration. Rather,
in case of any further clarification or elaboration, I would welcome the opportunity to consult with
you to explore how my findings could best meet your needs.

Yours sincerely,

Mohammad Sayeem Islam

ID# 1541BBA03316
Department of Business Administration
School of Business and Economics
Manarat International University
 Deceleration

I hereby declare that, this survey report entitled Are We A Great Place To Work? : A Survey
On RFL Group submitted by me to my course teacher Mr. Saleh Md Arman for the course
Computer Applications in Business is my own work.

This work has not been previously submitted to any other university for any other course.

Mohammad Sayeem Islam

ID# 1541BBA03316
 Executive Summary

In an organization satisfaction of workers means a workforce that is motivated and committed to

high quality performance. There are various components considered to be vital to employees
satisfaction. There are pay promotion, benefits, supervise to co-workers, work condition,
communication, safety, productivity and the work itself. Each of these factors, figures into an
individual's satisfaction differently. One might think pay is considered to be the most important in
employee satisfaction, although this has not been found to be true. Employees are more concerned
with working in an environment they enjoy. To the employees satisfaction brings a pleasurable
emotional state that often leads to a positive work attitude of satisfied worker is more likely to be
creative, flexible, innovative and loyal.
Employee satisfaction is the terminology used to describe whether employees are happy and
contented to the workplace and fulfilling their desires and needs at work. In today most of the
organizations believe employee satisfaction is the key to reach their vision. Because happy
employees are loyal, productive employees. Employee satisfaction is not just about money, and
their happiness can have a very real and direct impact on the organization's bottom line. This
survey on RFL Group took place to find out if the employees here are happy at work. The purpose
of the survey is to know how satisfied the employees herein with the work environment, and their
experiences with management and how to create a much happier workplace.
RFL started its journey in 1980. Now around 12,000 employees work here towards the country.
Among them a representative sample of 10 executives from RFL main office in Badda was selected
to participate in this survey. There were 36 questions contained in the survey under five specific
categories - Credibility, Respect, Fairness, Pride, Camaraderie and six answer scales were included
to measure the level of agreement and level of importance for each question.
Sheetz Inc. is one of the leading retail store in USA with around 27,000 employees holding the
honor of listed #87 in Fortune Magazines list of 100 Best place to work. I, in this report try to
comparison between Sheetz and RFL and try to find out what are the shortcomings of RFL, and
what are the exclusive opportunities Sheetz Inc. provide to its employees.
In the end of the report I try to put some recommendation which I am sure if followed the
employees of RFL could feel more positive about their workplace and would never want to leave
the organization.
 Acknowledgement

First, I would like to express my gratitude to almighty ALLAH to give me the strength to complete
the study within the stipulated time.
I deeply thank my course teacher Mr. Saleh Md Arman, Lecturer, Department of Business
Administration, School of Business and Economics, Manarat International University for
assigning me the project and for all his kind support to accomplish it. His valuable suggestions and
guidance helped me a lot to prepare the report in a well-organized manner. I would like to thank
the employees of RFL who helped me a lot while collecting the information. Without their help it
could be quite impossible.
I also wish to thank and give the due respect to my family and classmates for their cordial support
and help they offered throughout the process of performing the whole report.
 Table of Contents

Chapter Title Page No.

One Introduction
1.1 Background of The Report 1
1.2 Scope of The Report 1
1.3 Objectives 1
1.4 Methodology 2
1.5 Limitations 2
1.6 Report Preview 2
Two Company Profile
2.1 History of RFL 3
2.2 Mission, Vision, Objectives 3
2.3 Products of RFL 4
2.4 Management Hierarchy 4
2.5 HR Positions 5
2.6 Financial Positions (5 years) 5
2.7 Overview of Badda Main Branch 5
Three Analysis and Findings
3.1 Formulation of Sample 6
3.2 Data Analysis 52
3.3 Findings From the Analysis 56
Four Recommendations and Conclusion
4.1 Recommendations 57
4.2 Conclusion 57
Bibliography 58
58
Appendix
 List of Figures

TABLE NO. PARTICULARS PAGE NO.

2.1 Financial Position of RFL 5

3.1 Statistics 6
3.1 Descriptive Statistics 45
3.2 Decision Criteria 51
3.2 Questionnaire Analysis 53
3.3 Differentiate Sheetz and RFL 54
 Chapter One : Introduction

1.1 Background of the Report

This survey report on Are We A Great Place To Work? : A survey On RFL Group has been
prepared for the requirement of the course Computer Applications in Business. This survey is
prepared to understand the employee satisfaction in work at RFL. In this report its tried to find
out the satisfactory and dissatisfactory factors to employees while working at RFL. This report
will help to understand the work environment and employee satisfaction of RFL.

1.2 Scope of the Report

Employee satisfaction is an important aspect as far as an organization is considered. Employees
are backbone of every organization. So it is responsibility of the management to keep the
employees to contribute more.
It is said that satisfied employees are more productive. So every organization is giving high priority
to keep their employees satisfied by providing several facilities which improves satisfaction and
reduce dissatisfaction.
I want to discover whether the employees in RFL are satisfied or not. So, I had to address the
problem in my study.

1.3 Objectives
General Objective:
The primary or general objective of the survey is to find employees satisfaction level of RFL.
Specific Objectives:
To access the general attitude of the employees towards the organization.
To understand the problem of the employees in the working condition.
To know how employees opinions figured at work place, pay and benefits.
To study and analysis the various factors affecting the job satisfaction level.

ARE WE A GREAT PLACE TO WORK? : A SURVEY ON RFL GROUP

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1.4 Methodology
Source:
I took 10 representative executives of RFL from their Badda main branch as the sample. A
questionnaire contained 36 question under five specific categories - Credibility, Respect, Fairness,
Pride and Camaraderie is provided to them. Six answer scales were included to measure the level
of agreement and level of importance for each question.
I collect the company logo and profile data analysis from several sources on internet and mainly
from its official website https://www.rflbd.com/profile.php/
Model:
The data measurement model used to work on this survey is called- Six Point Likert Model or
Opinion Scale.
Data Analysis Process:
All the primary data are recorded and analyzed with the help of SPSS Statistics. Then the outcomes
collected and recorded to MS Word.

1.5 Limitations
Although I tried my best but there might be some limitations to this study.
First time survey and report writing experience.
Some of my samples were not so co-operative.
Lack of data because of the smaller number of sample.
Creating problems during installations of SPSS.

1.6 Report Preview

Employee are the asset of any organization. It is through the employees- the organization achieves
its objectives. It is very important from the organization point of view to keep them satisfied. The
purpose of this study is to understand the level of satisfaction among the employees of RFL-
Rangpur Foundry Limited and suggest the area for improvement if any.

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 Chapter Two : Company Profile

2.1 History of RFL

RFL- Rangpur Foundry Limited started its journey with cast iron (CI) products in 1980. The
initial main objective was to ensure pure water and affordable irrigation instruments for improving
rural life. Today the company has its wide ranges of CI products like pumps, tube wells, bearings,
gas stoves etc. and has achieved the prestige as the largest cast iron foundry and light engineering
workshop in Bangladesh. With a vision to serve the common people of Bangladesh with quality
necessary products, RFL diversified its operation into PVC category in 1996 and in plastic sector
in 2003. At present it is market leader in all these three sectors-cast iron, PVC and Plastic in the
country. Sizeable amount is also exported to different countries.
It is equipped with in-house R & D facilities to design and develop new products. A well organized
owned testing laboratory is used to ensure quality products. RFL has been awarded with BSTI
certificate and IS09001 Certificate for its strict compliance with the standard set by both the
organizations.
The factory sites are company owned industrial parks of 500,000 sq. meters, which is fully
equipped with state of the art injection molding machines, extrusion with Conversion capacity of
over 20,000 tons per month.
RFL currently utilizes 1600 molds through 500 machines, 04 foundry and 250 extrusion machines
having own tool facilities. It is now a very strong organization of 12,000 employees dedicated to
supplying customized and quality plastics, PVC & CI products.
RFL has become a benchmark for competitors on the lines of quality by manufacturing premium
quality products to give clients excellent services and true value for money. The unmatched
products have given a big name in the domestic market. This is possible because the company is
professionally managed and promoted by people who ensure creativity.

2.2 Mission, Vision, Objectives

Mission: Improving Livelihood.
Vision: Poverty & Hunger are Curses.
Objectives: To Generate Employment and Earn Dignity & Self Respect for our Compatriots
through Profitable Enterprises.

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 2.3 Products of RFL
Agriculture Utilities
Building Materials
Sanitary ware & Fittings
Kitchen Room Utilities
Engineering Utilities
Electric & Electronic
TEL (Trade Environment Ltd.)
Household Items
Baby Items
Stationary
Beauty Product
Cleaning Item
BBML-T

2.4 Management Hierarchy

MANAGING DIRECTOR

FINANCE HRM PURCHASE SALES MARKETING MEDIA

BRAND MANAGER

ASST. BRAND MANAGER

EXECUTIVES

EMPLOYEES

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2.5 HR Positions
The mission statement of RFL is: Improving Livelihood. With this mission RFL is dedicated to
create new employment and improve the standard of living of its employees. Currently around
12,000 employees work to this company from across the country. Every year around 800+ new
employees join to RFL.

2.6 Financial Positions (for 5 years)

2.7 Overview of Badda Main Branch

The main branch of RFL addressed as: Holding no-105, Road-Bir Uttam Rafiqul Islam Avenue
Badda, Dhaka. Which named PRAN-RFL Center. This office has been situated from the very first
PRAN & RFL decided to run their business under one name. Since then they start controlling the
business over the country and overseas from this branch. One of the outstanding fact about this
branch is, this is one of the very few paperless offices in Bangladesh. Current HR Position of the
branch is approximately 840.

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 Chapter Three : Analysis and Findings

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