Professional Documents
Culture Documents
Emotional Intelligence
What is Emotional Intelligence ? // Anujraj
Components of Emotional Intelligence // Anujraj
Importance of Emotional Intelligence to Organisations // Aditya completed
EI vs IQ // pranjit completed
3 Models of EI // Bharat1
Using EI to be an effective leader //Shivam Beri completed
What is Knowledge Management ?
The personal, or individual level refers to the personal knowledge, capabilities, experiences,
competencies and personal development issues for each individual knowledge worker.Therefore,
the strategies, methods and tools used for this dimension are at the personal level.
This is an approach that comes from the realisation that teams are the key knowledge work units
or knowledge engines of the organization.It has been recognized that a team that collaborates
well transfers knowledge between members much faster.
Dimensions of Knowledge Mgmt. (Contd..)
3. Organizational Knowledge Management
The intention being to introduce a KM strategy and a supporting infrastructure for better creating,
storing, sharing and apply knowledge across the entire organization.
Inter-Organizational knowledge management is based on the realisation that the most valuable
knowledge sources and resources can be, and probably are, outside your own
organization.Commercial organizations and educational establishments are increasingly
co-partnering with customers, suppliers and even competitors, to collaborate, share and develop
new knowledge and innovative products and services, together as one.
Knowledge Hierarchy
Knowledge Hierarchy
1. Data - raw facts (assumed to be true), unformatted.
2. Information (meaningful data) - data that is organized and has value, where
data has been processed into a meaningful form .
2. Implicit Knowledge:
Implicit Knowledge can be defined simply as knowledge that is not explicit. It could be said that
Implicit Knowledge is that which hasnt yet been put together either by expression, concept
development, assumptions that lead to principles, or through analysis of facts or theory. A good
example of Implicit Knowledge in an organization could be found in asking a worker how a task is
to be performed and to ask what the range of outcomes might be for the task or even portions of
the task.
Types of Knowledge
3. Tacit Knowledge:
It is sometimes referred to as know-how and refers to intuitive, hard to define knowledge that is
largely experience based. Because of this, tacit knowledge is often context dependent and
personal in nature. It is hard to communicate and deeply rooted in action, commitment, and
involvement. It includes cultural beliefs, values, attitudes, mental models, etc. as well as skills,
capabilities and expertise
Knowledge Auditing
Knowledge Creating
(ascertain validity and
( can be explicit or tacit)
reliability of knowledge and
again reusing it)
Knowledge
Management Life
Cycle
Knowledge Using Knowledge Sharing
(in the form of Products, (distributing knowledge
Services and Processes) with other members of
the organisation)
Knowledge Structuring
(Information Mapping,
Storing and retrieving)
Terms in Knowledge Management
Knowledge architect
Understands the definitions of knowledge and intellectual processes
Identifies the technological and human resources required
Checks the proper working of Knowledge Management Life Cycle
Knowledge assets
Human, structural and recorded resources available to the organisation
They may include process documents, templates, guidelines, checklists and FAQs
Terms in Knowledge Management
Knowledge bridge
It is the connection that a KM expert builds between the business processes and
the technological, sociological, personal, financial, sales, creative and customer
oriented functions of the organisation.
Knowledge workers
Employees and Managers who contribute significantly to the intellectual capital of
the company
Knowledge economy
Focuses on production and management of knowledge in the frame of economic
constraints
What is Emotional Intelligence ?
4. Your relationships
By understanding your emotions and how to control them, youre better able to express how
you feel and understand how others are feeling.
This allows you tto communicate more effectively and forge strong relationships, both at
work and in your personal life.
Importance of Emotional Intelligence to
Organisation
* EI is not the opposite of IQ, both of them are complementary to each other.
Emotional Intelligence(EI) vs Intelligence Quotient(IQ)
1. Ability model
2. Mixed model
3. Trait model
Ability Model
2. Ask!
Ask questions about others & learn about their feelings and expectations
3. Listen!
4 Empathise!
Putting yourself in other persons shoes and see the world from his point of view.
Using EI to to be an effective leader
5. Notice!
Anticipate how your people are going to react to some news and respond to it before damage happens.
8. Emotions Hawk!
Pick up the mood and feelings of the people around you (like a hawk)
Thank You