LALAWIGAN NG SULTAN KUDARAT

CLIENT SATISFACTION FEEDBACK ANALYSIS

TANGGAPAN NG SANGGUNIANG PANLALALWIGAN
For the period January 2016

AVERAGE SATISFACTION RATING

SATISFACTION CRITERIA SP/SP Secretary Lib. & Archives VG/Admin. Services Service/Activity Service/Activity ALL SERVICES/
1 2 3 4 5 ACTIVITIES
1. SK Provincial Government Staff is
Courteous 4.25 5.00 4.19 4.48
Friendly 4.25 5.00 4.19 4.48
Helpful 4.50 5.00 4.19 4.56
Knowledgeable 4.50 5.00 4.25 4.58
Professional 4.50 5.00 4.25 4.58

2. Service rendered in a timely manner: 4.50 5.00 4.31 4.60

3. The information supplied is:

Clear 4.25 5.00 3.94 4.40
Accurate 4.25 5.00 4.13 4.46
Adequate 4.25 5.00 4.00 4.42

4. Purpose is accomplished: 4.75 5.00 3.88 4.54

5. Service expectation is achieved: 4.75 5.00 3.88 4.54

OVERALL SATISFACTION RATING 4.43 5.00 4.11 0.00 0.00 4.51

Frequency of Rating 4.70 - Very Satisfactory
Notable Comments:

Prepared by: Reviewed by: Noted:

DULCE T. TORIO JIMMY C. ANDANG ERNESTO F. MATIAS, MD

Stenogrher II Secretary to the SP Vice Governor
DRC
 Customer Satisfaction Tabulation:
Name of Service/Activity: sp
No. Of Respondents: 4
No. of Customers Served: 50 4
Sample Size 8%

CSF NO. 06 - 01 02 03 04 05 06 07 08 09 10 11 12 13 TOTAL AVERAGE

1. SK Provincial Government Staff is
Courteous 4 4 5 4 17 4.25
Friendly 4 4 5 4 17 4.25
Helpful 4 4 5 5 18 4.50
Knowledgeable 4 4 5 5 18 4.50
Professional 4 5 5 4 18 4.50

2. Service rendered in a timely manner: 4 4 5 5 18 4.50

3. The information supplied is:

Clear 4 4 5 4 17 4.25
Accurate 4 4 5 4 17 4.25
Adequate 4 4 5 4 17 4.25

4. Purpose is accomplished: 4 4 4 4 16 4.00

5. Service expectation is achieved: 4 5 5 5 19 4.75

OVERALL SATISFACTION RATING 4.00 4.18 4.91 4.36 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 17.45 4.36

Frequency of Rating : Very Satisfactory - 4.36

Comments:
 Customer Satisfaction Tabulation:
Name of Service/Activity: Library
No. Of Respondents: 4
No. of Customers Served: 150
Sample Size 3%
CSF NO. 06 - 01 02 03 04 05 06 07 08 09 09 TOTAL AVERAGE
1. SK Provincial Government Staff is
Courteous 5 5 5 5 20 5.00
Friendly 5 5 5 5 20 5.00
Helpful 5 5 5 5 20 5.00
Knowledgeable 5 5 5 5 20 5.00
Professional 5 5 5 5 20 5.00

2. Service rendered in a timely manner: 5 5 5 5 20 5.00

3. The information supplied is:

Clear 5 5 5 5 20 5.00
Accurate 5 5 5 5 20 5.00
Adequate 5 5 5 5 20 5.00

4. Purpose is accomplished: 5 5 5 5 20 5.00

5. Service expectation is achieved: 5 5 5 5 20 5.00
OVERALL SATISFACTION RATING 5.00 5.00 5.00 5.00 0.00 0.00 0.00 0.00 0.00 20 5.00

Frequency of Rating 5.00 - Outstanding

Comments:
1. SO FAR THE SERVICE THAT THEY RENDERED TO ME IS EXCEELLENT, THEY HAVE BEEN SO CONSISTENT IN TERMS OF THEIR SERRVICES, AND MATERIALS..TWO THUMBS UP!
2.MARAMI KAMING NATUTUNAN AT NAKUHA SA MGA LIBRO.
3. MAGANDA ANG PASILADAD AT HINDI KAMI PINABAYAAN, TINUTULUNGAN KAMI SA PAGHANAP NG LIBRONG KAILANGAN NAMIN.
 Customer Satisfaction Tabulation:
Name of Service/Activity: vgo
No. Of Respondents: 16
No. of Customers Served: 95
Sample Size 17%
CSF NO. 06 - 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 TOTAL AVERAGE
1. SK Provincial Government Staff is
Courteous 4 4 4 3 3 5 4 5 4 5 5 4 5 3 5 4 67 4.19
Friendly 3 5 4 4 3 5 4 5 4 5 5 4 5 3 4 4 67 4.19
Helpful 3 5 3 5 3 5 4 5 3 5 5 4 5 3 5 4 67 4.19
Knowledgeable 4 5 4 4 3 3 4 5 3 5 4 4 5 5 5 5 68 4.25
Professional 4 5 4 5 4 4 5 5 4 5 4 3 3 4 4 5 68 4.25

2. Service rendered in a timely manner: 3 4 5 4 4 4 5 5 5 4 4 5 4 4 4 5 69 4.31

3. The information supplied is:

Clear 3 4 4 5 4 3 4 5 3 5 4 5 2 4 4 4 63 3.94
Accurate 4 4 4 4 4 3 5 5 4 4 5 4 4 3 5 4 66 4.13
Adequate 4 4 3 4 5 3 5 4 4 5 5 4 3 3 4 4 64 4.00

4. Purpose is accomplished: 3 5 3 4 3 4 4 2 5 4 4 4 4 4 4 5 62 3.88

5. Service expectation is achieved: 3 5 3 4 3 4 3 4 3 5 4 4 5 3 5 4 62 3.88

OVERALL SATISFACTION RATING 3.45 4.55 3.73 4.18 3.55 3.91 4.27 4.55 3.82 4.73 4.45 4.09 4.09 3.55 4.45 4.36 0.00 0.00 65.73 4.11
Frequency of Rating - Very Satisfactory -4.68

Comments:
 AUGUST
Customer Satisfaction Tabulation:
Name of Service/Activity:
No. Of Respondents: 14
No. of Customers Served: 100
Sample Size 14%

CSF NO. 06 - 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 TOTAL AVERAGE

1. SK Provincial Government Staff is
Courteous 0 0
Friendly 0 0
Helpful 0 0
Knowledgeable 0 0
Professional 0 0

2. Service rendered in a timely manner: 0 0

3. The information supplied is:

Clear 0 0
Accurate 0 0
Adequate 0 0

4. Purpose is accomplished: 0 0

5. Service expectation is achieved: 0 0

OVERALL SATISFACTION RATING 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
 SEPTEMBER
Customer Satisfaction Tabulation:
Name of Service/Activity: 4
No. Of Respondents: 18
No. of Customers Served: 100
Sample Size 18%

CSF NO. 06 - 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 TOTAL AVERAGE

1. SK Provincial Government Staff is
Courteous 5 5 4 5 5 5 5 5 5 5 5 5 5 4 5 5 5 5 88 4.8888889
Friendly 5 5 5 5 5 4 5 5 5 5 5 5 5 4 5 5 5 5 88 4.8888889
Helpful 5 5 4 4 5 4 5 5 5 5 5 5 5 4 5 5 5 5 86 4.7777778
Knowledgeable 5 5 4 4 5 4 5 5 5 5 5 5 4 3 5 4 5 5 83 4.6111111
Professional 5 5 4 5 5 4 5 4 5 5 5 5 4 4 5 5 5 5 85 4.7222222

2. Service rendered in a timely manner: 5 5 4 5 4 5 5 5 5 5 5 5 3 4 5 4 5 5 84 4.6666667

3. The information supplied is:

Clear 5 5 4 5 5 4 5 5 5 5 5 5 3 4 5 4 5 3 82 4.5555556
Accurate 5 5 4 5 5 4 5 5 5 5 5 5 3 4 5 4 5 3 82 4.5555556
Adequate 5 5 4 5 5 5 5 5 5 5 5 5 3 4 5 4 5 3 83 4.6111111

4. Purpose is accomplished: 5 5 3 5 5 5 5 5 5 5 5 5 3 4 5 4 5 5 84 4.6666667

5. Service expectation is achieved: 5 5 3 5 5 4 5 5 5 5 5 5 5 4 5 5 5 5 86 4.7777778

OVERALL SATISFACTION RATING 5.00 5.00 3.91 4.82 4.91 4.36 5.00 4.91 5.00 5.00 5.00 5.00 3.91 3.91 5.00 4.45 5.00 4.45 0.00 0.00 84.64 4.70

COMMENTS: 1. Hospitality has been so satisfactory.

2. accommodating and serbisyo at magalang..God bless!
3. Accommodating
 Customer Satisfaction Tabulation:
Name of Service/Activity:
No. Of Respondents: 8
No. of Customers Served: 100
Sample Size 8%

CSF NO. 06 - 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 TOTAL AVERAGE

1. SK Provincial Government Staff is 0 0
Courteous 0 0
Friendly 0 0
Helpful 0 0
Knowledgeable 0 0
Professional 0 0

2. Service rendered in a timely manner: 0 0

3. The information supplied is:

Clear 0 0
Accurate 0 0
Adequate 0 0

4. Purpose is accomplished: 0 0

5. Service expectation is achieved: 0 0

OVERALL SATISFACTION RATING 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
 Customer Satisfaction Tabulation:
Name of Service/Activity:
No. Of Respondents: 8
No. of Customers Served: 100
Sample Size 8%

CSF NO. 06 - 01 02 03 04 05 06 07 08 09 10 11 12
1. SK Provincial Government Staff is
Courteous
Friendly
Helpful
Knowledgeable
Professional

2. Service rendered in a timely manner:

3. The information supplied is:

Clear
Accurate
Adequate

4. Purpose is accomplished:

5. Service expectation is achieved:

OVERALL SATISFACTION RATING 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
13 14 15 16 17 18 19 20 TOTAL AVERAGE
0 0
0 0
0 0
0 0
0 0
0 0

0 0

0 0
0 0
0 0

0 0

0 0

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00