VI.

CSR Efforts
1. Employees
The manufacturing company is now operating under a third-party
arrangement with respect to its workers. It outsources its workers through an
agency. The agency is the one which provides some of the workers benefits and
welfare (e.g. insurance) and the one responsible to settle ethical issues and
dilemmas involving workers under its custody.
The company compensates its workers based on what the law mandates.
There are two groups of workers in the facility, the quota-based workers and the
regular-hour workers. The quota-based workers are being paid according to the
output produced by them in reference to the targeted output. If when regular-
workers worked beyond 8 hours, they are given the overtime pay mandated.
Workers are not forced to render overtime work. But before having the job, the
applicants are informed about the working hours implemented by the facility. At
times, the facility operates in two shifts. At times, the facility may offer overtime
work as it is required in the operations. Upon informing the applicants, they have
the right to decide whether they would accept the job or not.
The company has reward programs that are differentiated across business
and among employees according to their contributions or level of performance,
with a significant share given to high performers. The company also provides
seminars and training to its regular workers to enhance their technical knowledge
and expertise about their work. It has an employee training program policy.
Employees may avail of both in-house training programs and external programs
to build competencies in order to ensure maximum efficiency in the performance
of functions, duties and responsibilities and to support basic needs.
In compliance with the requirements of the Occupational and Safety
Health Standards (OSHS) as mandated by the government through the
Department of Labor and Employment (DOLE), the company furnishes a place of
employment free from hazardous condition causing or likely to cause death or
serious physical harm through safe and healthful working conditions. The facility
implements the level of sanitation required and provides the apparels, gears, and
gloves for its workers. According to the companys policy on health, safety and
welfare of employees, there shall be a health and safety in every company in its
subsidiaries and in its affiliates place of employment. The manufacturing facility
is now in the process of establishing its courtesy protocol in case of calamities
and emergency. The company also has a code of business standards and ethics.
It also has some policies that would address certain ethical dilemmas such as the
conflict of interest policy and insider trading policy.
 2. Consumers
Manufacturing companies comply with the Philippines Food and Drug
Administration on majority of its products are manufactured from factories that
are compliant with the Hazard Analysis and Critical Control Points (HACCP)
regulations. HACCP is an internationally recognized system of food and safety
contamination prevention. The facility ensures the safety of their products for
their customers. They exercised it through the proper implementation of proper
hygiene and proper gears to the workers especially to those that are directly
involved with the production. The facility has a handwash station. Also, before
entering into the production area, the workers are required to surrender or not to
wear any earrings, rings, wrist watch as its components (i.e. metals) may mix
into the products and cause contamination. The safety of the product is also
believed to be one of the factors to win customer.
Other than safety, the company also aims customer satisfaction. It makes
sure that their product is of high quality and standard. The company invests in
quality control system and procedures that the entire supply chain does to
ensure product safety. Through research and development, the company also
continues to enhance brand recognition by consistently making high product
quality. The company also wants to give a lot of choices to its customers. For
this reason, it diversifies its products.it keeps on launching new products to
have a larger market and to invite new customers.
The company has a certain group that handles complaints from
customers. Upon the receipt of the complaint, the group verifies it and notifies
the plant where it is produced. The plant verifies it with the retained samples
and if it is produced in there or not. There is an estimate of one or two
complaints a year but upon verification, the complaints are not considered valid.

VII. Company Issues on Business Ethics

The following are the company issues by employees:
The employees still have cuts and wounds from working even when they
have gears on.
There was an instance where one of the employees fainted because its
very hot inside the working station meaning there is no proper ventilation.
The company doesnt properly pay the workers contributions (e.g. HDMF
contributions). One of the workers applied for an HDMF loan but she was
rejected due to nonpayment of the employees contribution by the
company.
There was a case of sexual harassment but the manpower agency
addressed the issue by terminating the assailant.
VIII. Appendices
Facilities
 Products